I contacted 1 Stop Auto after spotting a vehicle I was interested in. Since I'm out of state but close enough to visit, I requested a basic service report. After 3-days and four attempts, including asking to speak with the manager, I still haven't received the documents--just the excuse that "our mechanics are super busy." It's frustrating because pulling this information should be as simple as filtering the VIN in a database and printing the results. 1 Stop, just be upfront--if you're not going to share the factual data on the car, say so. Stop wasting people's time. read more

Good customer service and sticks to their schedules. Oil changes are completed in a timely fashion.

If you are shopping for a car, I hope you find the review of my experience with Steve Sivak and 1 Stop Auto helpful: Purchasing a used car online through Carfax and CarGurus proved to be a great way to shop for a car. In September 2023 I purchased a used 2008 Corvette from Steve Sivak at 1 Stop Auto, in Norfolk Virginia. I live in Arizona and never bought a car online, sight unseen, so I had some reservations. I shopped for a month to find the right year, the right color, low mileage and in my price range. It turned out to be an excellent experience. The response to my phone calls and inquiries were very helpful and 1 Stop Auto was very quick to respond. I dealt directly with Steve who really did a great job of helping me through, not only the sale, but with a glitch getting the car titled in Arizona. He was always most courteous and accommodating, but what I appreciated the most was his honest evaluation and description of the condition of the car. I was going to hire an independent Corvette mechanic to do a presale inspection. However, Steve did such a thorough job describing the car's condition in detail that I decided that I would accept his word on the condition. When it came to the sale price, Steve was again accommodating and helped me keep it within my budget. I use his recommended transporter, Godspeed Transport LLC, to deliver my Corvette by enclosed trailer to my mechanic's shop. The transport fee was very reasonable and it arrived in excellent condition, three days early. My mechanic did an inspection and road tested my 2008 Corvette then gave me the keys telling me I made an "excellent purchase". The car was better than described right down to the tires and I am extremely pleased with the whole experience. I would highly recommend Steve to anyone looking for an honest dealer selling great cars. read more

This company violates the FCRA and will run your credit score without your permission. They will take you to court without notice and if they receive a default judgment against you, no one will contact about your judgment so that they can collect the 5% interest they charge you a day. If you are a military member, please stay away as they practice predatory lending and the device they require to have put in your car will prevent you from starting your car even after you paid. If you relinquish the car or its repossessed and sold, they are legally required to include the sell price off from what you still owe them, but they don't. Do not come here especially if you're Military read more

I have bought two vehicles ( both SUVs, both very reasonably priced) from them and their free state inspection and $20 oil changes are an awesome bonus. Easy to schedule the maintenance and they are super fast and friendly. On the sales side, their staff is extremely knowledgeable about their inventory and are never pushy or obnoxious as some places can be. It really feels like a family owned and operated business where families come first and customers are like family! Really great business that I highly recommend!! read more

The service was great and their auto mechanic work is fair. Free state inspection on the vehicle you buy here for as long as you own the vehicle and oil change are price is great too. I just feel like I paid way too much for the vehicle after seeing other same models with less miles go for 2-3k cheaper. read more

do not buy a car from this dealership I bought a twin turboed Audi the day I bought this car I have had nothing but problems. my RIM exploded the very next day, it took them a month and a half to replace it, through pushing me under the rug, ignoring me, and then forgetting that I even had a problem. problems from the point where I took my car up to the dealership the day after my rim exploded windows wont roll up in the front once they are down my coolant overflow is leaking, which is causing the car to over heat and there is damage done to the break system. all of which they are told me were not problems at all, that they were not existant. I contacted the general attorney office, and they had me sign a peice of paper which says they arent responsible for the the shape of the vehicle when I bought it, or how ever they want to articulate their con work. I'm basically stuck with a 360$ paper weight, because they wont give me my money back and then to use a scape goat they blamed all these problems, on the fact that I didnt change my oil on time, but they are offering 10$ pil changes, For a car that requires synthetic oil.. needless to say, its blatantly apparent, they are the root of my problems, they offered for me to come into the shop to fix it, I dont want to go near their shop with my vehicle because of the state that I bought it in. I'm not requesting any more assistance from such a seedy company, and I'd recommend NO ONE buy a car from these awful people. unless you are capable of doing your own maintenance. read more

Great place to buy a car. Bought a 2007 Honda Civic SI from them about 5 years ago and still runs strong. Have not had any major issues with the car minus the few regular maintenance things required as you put miles on the car. Highly recommend this place. read more

Ken Bracken and the owner Steve were so awesome helping with the purchase of my car from them!! Ken was so helpful and kind. Steve was very instrumental in procuring my loan from Navy Federal bank! I drove it home and I am so pleased with my car!!! My daughter bought a truck from them and my son will probably do the same!! Their cars are certified and there are other perks!! Thank you all !! read more

I found a 2004 Jeep Wrangler Unlimited online and was really surprised by the price. In fact it was the least expensive 2004 Jeep Wrangler Unlimited on AutoTrader.com and Cars.com. I called the dealer and discussed the Jeep and there was no high pressure sales tactics or attitude. Went out and looked and drove the Jeep and liked what we saw. Floyd, our salesman was very friendly and professional. We liked that he wasn't wearing a stuffy suit and tie, but very casual in shorts, shirt and hat. If someone had told me that I would buy a used car from a Virginia Beach Blvd dealer I wouldn't have believed it. They offer $10 oil changes as long as you own the vehicle along with free VA inspections, nice touch. I highly recommend 1 Stop Auto. read more

Purchased a Yukon from these people. 3 weeks into driving it the torque converter went out, motor mount went out and the exhaust manifolds were leaking. It has a hard start this morning and burned through a quarter tank of gas on my way to work. I only love 30 miles to work. There is a massive gas leak. I just want my money back for this overpriced garbage. read more

If I can give them a negative star I would. They are the worst especially the sale rep Chrisma. I went to get a car. Got approved. Signed the agreement and drove off with the car. 24 hours later they said I need to bring the car back because the bank didn't approve it because after I left the wanted raise the interest rate so they can make a profit. Now I have no car and they didn't give me my down payment back. Never will I do Business with this company ever again!!! read more

Great Experience all around. Still shopping for a car but I think this place won my business. They have lots of cars to pick from in all different price ranges. read more

I have bought a lot of cars in my time from auctions, new car dealers, used car dealers and private parties. Kraig made this the best experience yet. While waiting to here from our bank we looked at about 5 cars on the lot and test drove them all. Of course our bank wanted a newer car with lower miles. So we had to switch gears completely from what we were looking at, to a completely different type of vehicle. Kraig rolled with it and showed us the perfect fit a 2013 Dodge Dart turbo 6 speed. (Much different from the 4x4 jeep we were looking at!) There was never any pressure from Kraig during our purchase. He is a super guy that helped us through the purchase process, and actually made a car purchase a fun experience! The price of the car was way below anybody else's in the area. We took it to our mechanic who pointed out 2 things it needed. Kraig had them both fixed without any questions. We met the owner Steve during the purchase and he is also a very nice guy. The service depart, and the detailer were also great! If your shopping for a new car and want a hassle free fun experience, GO SEE KRAIG! And the warranty we got was better than most others that we were offered from other dealers. read more

1 Stop Auto - Used Car Dealers Near Me - Norfolk, Virginia

DO NOT GO HERE!!! I purchased a vehicle back January. Two days after getting it I started noticing issues, I took ti to a garage and had an inspection done on it and they found a few problems. I was assured that the car was in great condition, with no issues by the salesman and the owner. The owner actually did my paperwork with me and went on and on about how great it was, and that if i had any problems it would be taken care of. When I found out it had issues two days later I called in right away and told them. They told me to bring it in and they would take a look at it. I did. I was told by the first garage that there was an oil leak, leaking onto the alternator,, and that the CV joint was bad. When I took back to this place they said they didn't really agree with that. They said that there was an oil leak, but not really a big deal and the CV joint was broken, but "not bad enough to need fixed at that point". They told me to bring back in a few months, aka bring it back when we can charge you the deductible to fix it because they promised to fix things for free in the first 30 days. So they sent me on my way. Then another issue popped up, braking issue. Additionally, the paint on the roof began to peel off and had rusting. I was told by the body shop that they had covered it over so that the missing paint was not apparent when sold. I called back again. The owner took 2 weeks to even call me back. When he did he try to play off all of the issues like they weren't a big deal. I was told by more than one mechanic that a broken CV joint is in fact a very serious issue and can cause an accident. They all said the same thing that it was crazy for them to tell me to :"wait until it got worse". The owner was rude to me , but then finally agree to fix it as long as i paid the deductible. I finally decided that I did not have the money to sink into a lemon. I had given them a $1500 down payment and made 4 payments on the car (I was paying biweekly). I had the car less than 2 months and returned it to them. They had over $2000 of my money, resold the car for over $5000, and are now going to GARNISH my wages for more than $7000!!!! On a car not even worth $7000. So instead of being stand up people and just taking back their lemon (and keeping the $2000 they got from me) they want to make double what the car is worth. I struggle to make ends meet as it is. I told them this when I bought the car. I told them that I had to give it back because I did not have the money to pay to fix 3, 4 5 different things on a car I just got. They decided that the right thing to do, after selling me a bad car is to sue me and garnish the minimal wages I already have. They are dishonest and completely rude when I confronted them with the issues about the car. They come off very nice and helpful at the beginning, but if you have issues with your car, you will see a completely different side of them. This whole experience with them has been ridiculous and awful. Good luck if you do business with them. read more

I got a fully loaded all the bells and whistles 2009 Hyundai Sonata Limited in early summer last year, out the door with everything included, under 11k. Yes, I am telling the truth. The owner works with you and is very patient and is great at what he does. Thanks so much to everyone who works here. read more

The owner tried to charge me $875 for having a 2012 Kia for 25 days which they was trying to charge me all most $400 a month with a gps tracking system that was sold to me without then they wanted to install it. Things happen for a reason. I went on 05/29/2019 CARMAX in Virginia Beach same day. I drove off the lot in 2018 Mini Cooper S with 23k miles and no co-signer . My down payment of $1250, no trade and my credit score is the worst 424! Yup I said it. My car payment a month $311 dollars with an extra $50 added on for the extended warranty called max care which is great! Thanks to Jordan for the sell and CARMAX because they work with bad credit to Very Bad credit!. My advice to anyone that's looking for a car. If you think you have credit issues try CARMAX. They have a Variety of cars that can fit your budget, any credit issues that you have or are going through will be accommodated. This is my buying experience... read more

Initially the dealers seem nice. I've had my car for less then 6 months and i've had to take it in twice for the same problem. They were trying to charge $800 the second time because of a misdiagnosis on their part. I refused so the owner offered to pay 1/2. Still bs. I suggest not to go there. I will never go there again or even recommend anyone to go there. read more

My husband and I stopped in for a specific vehicle as a 2nd car and sat for 3 hours waiting for our application to be approved. Craig told us that the banks were slow in responding and although 1 Stop Auto has in-house financing, our credit was pretty good and they could get us better terms through a bank. Craig drove the truck to the front, encouraging us to test drive it and he even brought us water. Sure, he was friendly enough, but we left and never heard anything even after a whole week had passed. At the time, we were told that there other responses that the bank(s) had not provided, but I doubt the banks never replied over a week's time. Friendly is fine if you need friends, but we needed a vehicle and made ONE WRONG STOP AT THIS AUTO place. read more

do not buy a car from this dealership, i have an ongoing ordeal with this shady place of business, i bought a 2000 audi a6, and from the very day i bought the car, it was nothing but problem, i have supprting emails to verify i annotated the problems, they had me sign a peice of paper that says they are not reliable for anything that is caused by the sale of the vehicle, so i.e i can die inside that car, thay they sold me with faulty brakes.. and they would have spit on my grave.. yesterday, i told them i wouldnt be making the payments for the car, because the motor blew, and the owner steve's responce was he wont be taking my car back as a volunteery repossession.. and that its my responsibility, because i called the company out for piss poor customer service. and it was a heated dispute to just get. laywers number, and to have him come pick up the car, and still has yet to respond about the thousand dollar radio i bought for the car, because clearly they are thieves, and have no intention on giving me stuff back, and they are going to resell the car, that i just paid 5 grand for. they arent returning any money, and they are being nasty. i will review this business once a day, every day if i have to. if i cant sue you for liability, then you are going to feel 5000$ worth of damage towards your business, because i dont have the luxury to just hand your shady business free money read more

Car fax had a Honda civic listed at this location. We went to check out the car and were immediately greeted by Craig. We are knowledgeable consumers and he never tried to pressure us into a vehicle, but answered all of our questions or found out the answer quickly. The Civic model wasn't a good fit, physically for us, so we looked at a few others in our price range. Craig was very patient and grabbed keys for about 6 different cars. He is friendly and very personable. He encouraged us to take a test drive by ourselves and it was nice to be able to talk with my partner freely about the pros and cons of the cars. Craig printed car faxes for the two cars we became interested in. We shopped several other lots over the next week and because we had such a good initial experience we came back to look at another car at 1 stop. At the price point we were looking at, around 9K, we wanted something that would last and these were well priced quality cars. They actually have two separate lots 10k and under and the other one is over 10K. We weren't finding just what we needed and then we saw a Toyota Corolla, again listed on Carfax, and we asked Craig to bring it over from the other lot. WOW. This car was exactly want we needed. Good mileage, great condition and priced well. We test drove it, did some research and knew it was the one. Usually, when you get to the, "let's strike a deal" phase you feel like you are walking into battle. We never felt this way. We did negotiate and the bottom line is we got a fair deal. I expected it to take several hours and we were rolling out the door with our new car in about an hour. They offer a nice warrantee and have their own service department. We liked the service manager and the owner, Steve, as well. We had our own financing so I can't review their financing process. If you want a good buying experience I hope you find yourself at 1 stop auto. read more

What a disaster. Talked to Brian the first time I went up there to look at a particular vehicle. Checked up on the same vehicle probably 6 times. After submitting a loan application, I waited a week with no reply. I emailed Brian about it and he said they sold the car after calling me and discussing the application. I received no call, text, or email about it. About 3 weeks later, I found another vehicle on the lot that I liked. I drove up there to look at it and dealt with Brian again. He let me look at it but due to the fact that my loan application wasn't approved by them (even though I was planning to spend more cash than I had the first time), he would not let me test drive the car because I wasn't "qualified". It's obvious he didn't want to waste his precious time on me anymore. He didn't know anything about my situation and judged me based on the fact that he didn't think I had any money to spend. If he didn't act like such a jerk, maybe the money I had would belong to them now and I'd have a decent car to drive but I promise they will never see my or anyone I know's business again. Buyer beware! read more