I bought couple of cars from this place. Each car had over a year before upgrade to better one…read more Always was good experience. Thank you John and his family.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

My daughter was shopping for a new car, so we started here at Checkered Flag. When we got there she…read morealready knew what she wanted. The car salesman had her test drive the car within 10 minutes of arriving. Alot of the cars there were hybrids. Which seems nice, but the batteries on hybrid cars are expensive to replace. For the Corolla it's about $6000. So I talked her out of it. It sounds great until you need one. There was only one car available with what she was looking for. They did have the option to build your car and wait a few weeks for it to be delivered. The salesman was nice, and it wasn't a haggling situation. He told us the price is the price, no negotiations. Which put us at ease. The sales aren't commission based, so we didn't feel pressured. The cars come with "free" oil changes and inspections. There are different packages like adding a clear coat to your car, an extended warranty for the engine and transmission, and coverage for dings. We went inside to do the paperwork. The inside is clean with a seating area that has a TV, and free coffee and water. In the past buying a car has taken 4-6 hours at other dealerships. But he had us in and out in about 3 hours. The transaction was pretty smooth. They cleaned the car up and filled it with gas, and we were on our way. I do wish we could have negotiated a 5-10% discount, but my daughter wasn't as pressed as I was. If you're military they offer some rebates. The Toyota's seem very reliable, good on gas, and trendy. The Highlander and Camry were really nice inside and out. If I purchase another car, I'd come back. Check them out!!!

Service department is frustrating.. sat for over 3 hours for an oil change that I had an…read moreappointment for.

Ever since buying my car here in 2025, the service team never fail me…read more Each employee that I'm in contact with is polite, swift, and patient. Shoutout to Raquon who really took care my tire this morning. It was worth driving out of my way to have my care looked at. Thanks so much!

They do bait and switch to get people to come in to look at their cars. The sales person outright…read moretold us what they do the first time we came in. It took me going through the Internet price to get the price I should've gotten in the first place. Best to avoid that place.

MaryJ Newport News, VA…read more2015 Hyundai Sonata I would love to take this opportunity to express my gratitude and respect with Carafello's Auto Sales. From the moment we spoke on the phone, Ryan was respectful, attentive, and ensuring. At the office, he took every measure to ensure that my purchasing experience was impeccable from start to finish. He took his time and made sure the purchase was right for the me without the high pressure sales. Ryan will tell you just what you need to do without the BS and help you get the vehicle that you want. Thanks GUYS!!!! ONE LOVE ~Always treat people the way you want to be treated~.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

I had mixed feeling traveling to buy a car from anywhere far from home, but we took the chance. We…read moredrove over four hours to check out a car. Tim and Matt were fantastic to work with and both were very honest with us. We had what we thought was a great deal on a car we really liked. Unfortunately, the car had a small issue after we finalized the purchase. We were uncomfortable and the attitude of the team was they didn't want us to feel that way and would do what was needed to make us comfortable with the purchase. We were given our money back with a promise to contact us once it was fixed and honor the original terms. Although we moved on from that car, if I see something again at McGuire and Sons, I would not hesitate to work with them again.

I really hate having to leave negative reviews. I always try to give the benefit of the doubt…read more However, this has unfortunately been the worst car buying experience I've ever had, by far. And I've bought numerous cars over the years. Buckle up, it's a somewhat long story, but I have to share it. I bought a used 2021 Toyota Corolla from these guys recently, and made my mistake of not test driving it first, and trusted their word, and trusted that a Toyota Corolla is a reliable car to purchase. When I received the car, I didn't even make it out of my neighborhood before noticing it grinding gears when downshifting into 2nd and it didn't want to stay in that gear. Coming from a previous car with endless issues, my heart sank. I called the dealership and the manager (John, I think?) dismissed everything I said and hung up on me. I called Moose again and he gave me the owner Tim's number. Tim was more responsive and understanding and they sent someone to come pickup the car, who also confirmed the issue. Since it was under their 3000mile warranty they decided to put another transmission in it. He claimed it was a new transmission. He offered to put a new clutch in it also, as long as I paid for the parts, which I agreed to at the time, but his "transmission guy said the clutch is fine," so they opted not to. Now, here I am less than 10k miles later, and the clutch has failed. The trusted mechanic I took the car to also told me that they installed a "junkyard transmission." I respectfully and politely called Tim to get some answers and see what they would do about it, and he still claims it's a new transmission, and that he would talk to his transmission guy again, but hasn't sent me any proof of that, and has now stopped answering phone calls and hasn't returned any calls. I do not have and would've never expected to put $3000 into repairs of a car that I just purchased. A 2021 Toyota Corolla with transmission AND clutch failure within 10k miles seems like something an experienced car dealership and "transmission guy" should've been able to catch before it got to my hands. I bought this car for the sole purpose of having a reliable vehicle for my family, and it's been a nightmare since day one. I was (and still am) only hoping they would do the right thing and handle this issue. Incredibly disappointed.

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

DO NOT SPEND $1 AT CARMAX VIRGINIA BEACH. Not on a vehicle. Not on repairs. Take your business…read moreelsewhere. My daughter purchased a vehicle here in June. We were repeatedly assured that CarMax thoroughly inspects its vehicles and that hers was safe and reliable. Within ONE WEEK, we were already dealing with a warning light. Now, additional mechanical concerns have left us questioning the quality of those inspections and the assurances we were given. It took TWELVE phone calls over THREE DAYS, plus contacting CarMax across multiple social media platforms, just to get ONE returned call from service leadership. When I finally spoke with the manager, his explanation was that he had been on vacation. Apparently, accountability takes PTO, too. When I requested the vehicle's complete pre-sale inspection and service history, I was told it couldn't be provided. Interesting, considering how heavily CarMax promotes its inspection process. When I questioned the salesperson's assurances, service leadership essentially told me that wasn't their department's responsibility. And, of course, the predictable response: "She declined the extended warranty." Yes, she did. She also purchased a vehicle based on repeated assurances from your sales team. Declining an extended warranty doesn't mean a customer forfeits the right to question the condition of the vehicle they were sold. CarMax is now willing to evaluate the vehicle for over $300, with repairs at our expense. Given this experience, I wouldn't trust this location with another dollar of our money. What concerns me most is the complete lack of ownership. Sales isn't responsible for service. Service isn't responsible for sales. Leadership can't return calls. And somehow, the customer is expected to accept all of it because it's "company policy." My advice to anyone experiencing issues with this location? BE LOUD. Document everything. Contact corporate. Make your concerns public. In my experience, twelve phone calls weren't enough to get a timely response. It took reaching out across social media before someone finally called back. This was our first CarMax purchase, and it will absolutely be our last at this location. I strongly encourage potential customers to read the recent service department reviews before making a financial commitment here. My recommendation is simple: DO NOT SPEND $1 AT THIS LOCATION. Not for sales. Not for service. Not for repairs. Go somewhere else. A company's reputation is built on how it treats customers when something goes wrong, not just how quickly it closes a sale. Based on our experience, CarMax Virginia Beach has failed that test spectacularly. Corporate is reviewing our concerns. I'll update this review if their response warrants it.

So happy with the car I'm buying from here, Kevon was extremely helpful and transparent throughout…read morethe whole process and I'm so happy I chose Rick Hendricks Chevrolet!!

I am extremely disappointed with our experience at Rick Hendrick Chevrolet regarding the engine…read morereplacement for our 2019 Chevrolet Suburban, which is also our work vehicle. The dealership ordered an engine, and just two days later, we found a more affordable shop and requested cancellation. Then the service advisor says you will owe a 25% restocking fee. No repair work had been performed before we requested cancellation. He tells me the restocking fee would be over $2,000, but then later offered to reduce it to $1,779.10. We were never informed beforehand that cancelling the engine order would result in a 25% restocking fee. What makes this situation even more concerning is the conflicting information about who supposedly authorized the order. The general manager stated that my husband authorized the engine order on October 12, 2026, at 11:41 a.m. However, the service advisor's receipt states that I approved the additional cost on October 12 at 10:00 a.m. I did not speak with the dealership until October 14, 2026. I have asked for clarification regarding these discrepancies. The service advisor also told us that we could not pick up our vehicle until the restocking fee was paid. Because this is our work vehicle, being told we could not retrieve it without paying a disputed fee added significant stress to an already difficult situation. The dealership says General Motors imposed the restocking fee. However, our concern is whether we were informed of this financial obligation and agreed to be responsible for it before the engine was ordered. We have requested supporting documentation and filed a complaint with the Better Business Bureau. Unfortunately, the dealership's response has not resolved our concerns. Customers deserve transparency about significant financial obligations and cancellation policies before an order is placed. I encourage anyone considering major repairs here to get all costs, cancellation policies, and potential fees in writing before authorizing an order.

I've bought 4 vehicles from Rick Hendrick Cadillac of Norfolk. All of my interactions with the…read moresales team and service team have been nothing but great. I came from dealing with Southern for many years and never got the same service that I have gotten here. You can tell they really do care for their clients. They don't just sell you a car and forget that you exist afterwards. My sales person(who I share the same name) Jake Osborne, has continuously gone above and beyond for me. We will continue to recommend our friends and family to come here for future business. They have a wide preowned inventory that isn't just limited to Cadillacs. So if you are looking for other models, they more than likely have it or can find it. When I got my most recent car from Jake. My new to me 2020 Ford Mustang GT, it came from their Wilmington, NC store. It took less than a week for the car to get to their store and have it ready to go waiting for me to pick up! Keep up the great work, Rick Hendrick you have a great team here.

Bad experience with the service department. Had to schedule via an AI assistant so could not get a…read moreballpark estimate on my 2005 Cadillac XLR brake job. Made the appointment anyway and the car was there 3 days before anyone looked at it. Tried to get other things done but they ordered wrong parts. Shorten up the story - 10 days and big $$ just to get rear brakes done. Not to mention they scratched the bumper which I realized after I got home. Find an alternate repair shop if possible.

Just bought a 2016 Ram from them. Great value. Just what I needed for a work truck. Jack was very…read morehelpful and made the process smooth and quick.

fool me once, shame on me. I will never recommend this place. we purchased a van last year and…read morehave nothing but major issues . We bought it and should have investigated the van with a friend mechanic. needless to say they knew they were selling a lemon and don't care, Dont trust them. we are taking a loss but we will never buy from them. or recommend them ever. they're terrible.