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    Trimax Auto

    3.4 (10 reviews)
    Open 9:00 am - 7:00 pm

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    518 Auto Sales

    518 Auto Sales

    (95 reviews)

    I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

    Only giving 1 star because can't do 0. bought a car and the day i went to drive off with it the…read moretransmission went! Didn't even leave the lot yet. MARK the sales guy was making it seem like he was going to try to help with the situation and figure something out. The guy never tried to reach out and was dodging me as much as he could. This place and guy is terrible.

    Banister Nissan of Norfolk

    Banister Nissan of Norfolk

    (110 reviews)

    recently purchased a Kicks from this banister dealership. the invoice showed a large sum for a…read morewarranty. I told them I would decline the warranty but they said that wasn't an option. we have owned 3 Maximus, 2 pathfinders and a versa.... and now the kicks.....this has put such a bad taste in my mouth I won't be replacing my pathfinder,which we are ready to replace, with another Nissan. sad how one bad apple spoils the barrel.

    First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

    Surfside Auto Company

    Surfside Auto Company

    (21 reviews)

    If I could give them ZERO STARS I Would!!! If you buy from here take the Vehicle to a mechanic to…read moreget inspected before giving them a dime! They are liars and DO NOT back their vehicles! They sold my son a Toyota Tundra for $15K and within an hour of leaving the lot ALL the dash lights came on. They allowed him to bring it back for their "Mechanic" to repair and basically claimed to have fixed the issue, but refused to provide any paperwork showing what was done (AKA they reset the codes). Long story short the lights came back on the dash and when my son took it to Toyota he was informed that the Transmission needed to be replaced at a price point of $7K amongst other issues including an Exhaust Leak and extensive rust that we couldn't see. Surfside's Sales Rep and Owner refused to accept any responsibility. Play by play so you can decide if this is a Company you want to do business with: Purchased an 07 Toyota Tundra for $15,500 on 2.24.24 at 10:30AM within hours of leaving dealership Numerous dash lights popped up, Contacted Kevin with Surfside Auto Dealership via text and sent Video of the Dash Lights and he said it sounds like a sensor so run the codes and they will fix it. 2.24.24 at 6:58PM Sent Kevin with Surfside Auto Dealership the printout from Auto Zone indicating the Transmission Assembly & Torque Converter would need to be replaced. 2.25.24 Dealership was closed so on 2.26.24 Dropped off truck to Kevin with Surfside Auto Dealership for dash lights repair - Have Video of him saying they would take care of the issue (to large to upload) 2.28.24 Contacted Kevin with Surfside Auto Dealership via text to check on status and he stated the truck will be ready for pickup tomorrow afternoon. It had a stability sensor and transmission cooling sensor causing the dash lights. 2.29.24 Kevin with Surfside Auto Dealership text to say the truck is ready to be picked up and is operating perfectly 3.10.24 Contacted Kevin with Surfside Auto Dealership via text to let him know the dash lights were back on and he said the sensor wire must have a short and there is nothing wrong with the transmission for sure, but he will schedule another appointment for the truck to be dropped off. After getting the run around on another appointment, dropped truck off to Kevin with Surfside Auto Dealership on 3.15.24. On 3.21.24 the truck was still sitting in their parking lot so I called and was told it would be looked at tomorrow 3.22.24. 3.23.24 Kevin with Surfside Auto Dealership text to say the truck is back at their dealership, but the dash light is still flashing. There is no short that he can find or sensor issues. He then stated via text "The Owners have said that there is nothing we can do and it was fine when test driven and purchased." 3.26.24 Dropped the truck off to Toyota Dealership for a proper Diagnosis - Toyota Mechanic stated Transmission needs to be replaced (see video and Toyota Diagnosis paperwork uploaded to box.com) Transmission replacement Quote $7,320.35 Also, asked Kevin if the fan blower for AC that was listed on the paperwork when truck was purchased was in an and he stated it was on backorder - NEVER HEARD ANOTHER WORD!!

    Kevin was the worst dealer I ever experienced he sold me a 2013 Chevrolet equinox the process was…read moreeasy to purchase the vehicle and that should have been a red flags right then I got this car and two days later it was jerking, popping up engine lights and all. Find out it needs a new catalytic converter and a lot of new sensors that's about $10,000 worth of work. Kevin sold me a dump and I've been stuck with this vehicle for almost a year now when I purchased the vehicle, he never communicated with me after telling him that the vehicle had issues I called. I emailed he never offered me full coverage on the vehicle and when I try to get full coverage, they told me it was too late. I should've been offered it at the sale. I'm just stuck with trash. Worst DealerShip ever will never do business with them again.

    Knapp Auto Sales - The check engine light came on 5 days after purchase

    Knapp Auto Sales

    (12 reviews)

    These guys sold me a 2006 Subaru forester in October 2025. Told me it wasn't leaking oil and they…read moreweren't telling the truth. They said it was because the oil wasn't cleaned up after changing a gasket. I took it to a separate mechanic and just stopped dealing with them. I wasted $6000 so just be careful. Used car dealerships are scammy because they're pawning off the POS they bought onto you. Guarantee these guys got the Subaru forester for nothing and I'm the sucker who gave them thousands for it lol. Whatever, avoiding these guys from now on. I will say this though, two weeks after I bought the car the catalytic converter failed and they went in half on the cost of the repair. That was actually pretty cool and why I gave them two stars but I specifically asked them if the car was leaking oil and they told me flat out it wasn't and they knew it wasn't true after it sat on their lift for an afternoon. I'm just done dealing with used car dealerships in general. These guys were THE LAST ones I ever buy a car from. It's private sellers or new cars for me. Not to mention the leaking oil, the evap system started leaking (probably a simple gas cap), the power steering pump failed, the AC compressor wasn't working properly, and a whole other list of issues with this car. I knew better but my girl was sooo excited. Hopefully the car will make it to October and I'll buy another car when I can't get this thing to pass an inspection ever again.

    knapp auto sales review…read more 2002 toyota frontier for sale went to their virginia beach, va location and had a very pleasant and quick sale on the above vehicle. the truck was very clean, had no dings and ran great. purchase was a very quick transaction without any waiting and i was out of there in under an hour. truck is running great! thanks to all of the courteous personnel that helped with this purchase. you were great! debbie harvey

    Trimax Auto - car_dealers - Updated May 2026

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