I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

I would like to express my experience with a salesman named Nathan Brown. He assisted my family…read moremember with the upmost caring and courteous service before and after the sale.

You guys have had my truck for over a month and just now you want to tell me that my warranty is…read moreexpired and I had the premium care warranty and apparently that is expired too , so it takes a month to tell me that, I will never buy a vehicle or take any repairs to y'all again, priority lost a customer for life Andrew cox

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

After some initial communication issues, Aaron did his best to make the situation better. My car…read moresounds does sound better.

This place is a absolutely horrible, i went here to get a 2022 Chevy Malibu, they didn't tell me…read moreabout it's incident and I paid 22k for it. this car has been giving me issues non-stop since I first bought it in August of 2025. costing me thousands

recently purchased a Kicks from this banister dealership. the invoice showed a large sum for a…read morewarranty. I told them I would decline the warranty but they said that wasn't an option. we have owned 3 Maximus, 2 pathfinders and a versa.... and now the kicks.....this has put such a bad taste in my mouth I won't be replacing my pathfinder,which we are ready to replace, with another Nissan. sad how one bad apple spoils the barrel.

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

I purchased a 2018 Golf GTI from this dealer from out of state. I was too far to see the vehicle…read moremyself, but Justin was more than willing to do a virtual tour and put the vehicle up on a lift so i could inspect the underside of the car from my home. This was my first experience trying to purchase a vehicle that I could not see first hand for myself. Justin made it a seamless, easy, and confidence inspiring experience. From what I could gather, his dealership maintains, inspects, and corrects their vehicles to the best of their ability before selling them to the public and that is nothing but honorable, trustworthy, and respectable business practice. Justin is straight, to the point, and no fluff as any good mechanic should be. He took care of me and even left a little cash in the car upon delivery so I could go get it cleaned up after its long trip (had it delivered a few states over) so it could look nice and new for the first impression to friends and family. Justin absolutely does his best to deliver a quality product to his customers. Not all used cars can be perfect on the spot, but he makes up for that variable with a solid business ethic, customer service, and a love for the community. I would recommend his dealership to anyone.

I have lived in the Tidewater area, most now call Hampton Roads, for over 50 years. I have bought…read morecars from Hall, Perry Buick, Phillips Olds, Beach Ford, Family Motors along with purchasing vehicles from all kinds of buy here pay here lots from the Virginia Beach oceanfront to downtown Norfolk lining Virginia Beach Blvd, from all kinds of buy here pay here lots lining Military Hwy/Tidewater Drive to Suffolk, and I am here to say Trimax Group, Inc. is, BYFAR, the best car buying experience I have EVER had. They had the exact kind of vehicle I was looking for when I started my car shopping. I went and talked to Justin, drove the vehicle, and bought it with no pressure just answers to my questions. As I know quite a bit about vehicles and what to look for in a vehicle, of all the car lots I went to find a vehicle, (about 25 and two weeks of researching online), I ended up at Trimax. Not only did I feel no pressure, I felt like a valued customer. I bought a LR4 from Trimax about 8 months ago. FOR THE FIRST TIME after 60+ years THAT I HAVE EVER BOUGHT A VEHICLE I STILL HAVE HAD TO DO NOTHING TO THE VEHICLE. There is no undisclosed oil leak, the transmission hasn't started slipping, haven't had to replace the battery, spark plugs, air filter, didn't have to replace any tires or buy a spare, and haven't had a knock of any kind start happening. I transport three grandchildren to medical appointments with TOTAL CONFIDENCE AND PEACE OF MIND because of the fantastic job they did bringing this vehicle up to speed. I could not pen words to express my deep appreciation for mechanics who clearly take what they do to a new level. I normally remove any sticker on my vehicle from the dealership I bought the vehicle from. For the first time, I WILL NOT REMOVE TRIMAX's sticker. You want a solid ride. You want to get more than what you pay for. These guys are it. TRIMAX GUYS ARE THE BEST OF THE BEST! LOOK NO FURTHER, YOU HAVE FOUND THE ULTIMATE.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

Firestone had told me I needed thousands of dollars worth of work done on my Subaru and FREAKED out…read morebecause I had an aftermarket oil plug on my car- told me my plug was sketchy and said my entire oil pan was probably screwed. Anyways- First Team Subaru literally just saved me thousands. I don't need major work done, and I love that they send you a video of your car and state what they recommend for future appointments and send a document of those recommendations with quotes. They have a nice waiting area with a coffee maker, vending machine, TV, a place for kids to sit, and they even have a shuttle service if you want to leave. Honestly- This is the best experience I've personally had while getting services done to my car. Average wait time- 2 hours. That's pretty standard from my experience as well and that's about how long I waited.

We've lived in Hampton Roads for 2.5 years and own two Subaru Outbacks. We bought one of them from…read moreFirst Team Subaru Norfolk because they had the trim/model we wanted, but we've avoided them the other time due to pushy sales tactics. This review, though, is specifically about their service department, which has been consistently disorganized and dishonest, with a particular service advisor who defaults to being defensive and argumentative. Our first bad experience was last year. I urged my wife not to write a negative review of her experience, but after today's interaction, I wanted to revisit it. Here's her story: "My 2016 Outback had a locked emergency brake and we had it towed to First Team because they were the closest. It took several days for them to figure out the problem, and it genuinely felt like no one knew how to fix it until one technician finally did. When I picked it up, the car had a strange musty smell. A few weeks later I brought the car back for its regular service and asked them to investigate the smell. I told the service agent (L***a) that I had to have my car back by 3 p.m. I dropped it off at 7:30 am and didn't get any update. I called repeatedly--no answer. At 5 pm I finally got a call saying my car was 'ready' and that a courtesy driver was on the way. I couldn't get there by then, so my husband Ubered there the next morning... only to be told the car wasn't ready and that the carpet had been removed entirely because they found water underneath it. For the next week, I had to chase them down daily for updates. The service agent L***a admitted she didn't know she was supposed to update me. I was given multiple contradictory explanations, including that it took '48 hours' for my carpet to dry outside the car. L***a's default is trying to convince the customer that they are wrong. When they finally said the car was ready, another service manager told me I was 'lucky' because they had just gotten a new cleaning product and mine was the first car they used it on. He warned it might smell like a pool for a few days. In reality, my car reeked of chlorine for six months. My husband said he could smell the chlorine in my hair every time I got out of the car. The car continues to have this smell today, albeit not as strong, one year later. When I received the car, my driver's seat presets were wiped and wouldn't reset. The manager and a technician couldn't figure out how to fix what they apparently broke when removing the seat. I was forced back into a loaner vehicle--even though earlier that day they pressured me to pick up the car because they 'needed' the loaner back. It was just one contradiction after another. Finally, anytime the driver side door was open, whether or not the car was on or off, the car would ding. I called the service department, and they recommended bringing the car in. But after my horrible experience, I couldn't bring myself to take my car to them again. We just looked up the fix online." Fast forward to today, I scheduled an appointment for a trailer hitch install and asked if the technician could slightly extend the bumper cutout to accommodate the bike-rack lock. I've had this exact hitch installed on another Outback, so I was familiar with what was needed. Instead of even discussing the request, the service agent (once again, L***a) immediately became argumentative and defensive--this is her style. Before work was even done, she already blamed me for errors in the result. At that point, I canceled the service and took my business to another dealership. Bottom Line: After 2.5 years of giving them multiple chances, First Team Subaru Norfolk has earned our lowest recommendation. Between poor communication, lack of technical confidence, dismissive and defensive customer service, inconsistent information, and outright dishonesty, this dealership has repeatedly proven to be unreliable. There are three other Subaru dealerships in the region. Even if it requires a longer drive, we strongly recommend choosing any of them over First Team Subaru Norfolk.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

Ryan really helped me out. The dealer ship that I bought my car from screwed me over. I went to…read moreRyan at Carafello's auto sales and he helped me get a refund for the extra maintenance fees that I can't even use since l'm never going to go back down to Houston Tx, since I live in norfolk,va. Ryan and his crew don't feed you bullshit, they actually care and want to help you out. I'm definitely going back to get a new car.