Johan was recommended to me by a very nice lady who knew I was in a tough car situation. He listened to me, I told him what I wanted my payment to be and the type of car. I got exactly what I asked for. Very personable and the exact kind of car sales man I was looking for. I'm probably the last person anyone would ask for car advice from but I wouldn't recommend anyone else. Thank you again! read more

My son needed a car, but he did not have very good credit. The salesman was very patient and kind and really worked hard to get my son in the car he wanted. I highly recommend Neptune Auto Sales! You will not be disappointed!!!! read more

this was probably the best experience I've ever had purchasing a vehicle. Joann was chill, but yet so convincing. I never once felt pressured and I never once felt like that I had to buy anything. I would recommend Neptune to anyone. in the Tidewater or eastern North Carolina area. read more

I bought a GMC Terrain and I am very happy and pleased with it. I would definitely recommend this car dealership to anyone who is looking for a reliable and nice vehicle. read more

Great experience. Philip and Lannin are very friendly, not pushy, listened to my stories and my life ambitions as we negotiated and secured the deal on a really cool truck and gave me a good deal on my trade in. The process went smooth and fast and I feel I walked away with two nice friends. I would recommend and use Nepture Auto again. read more

You know how the Carvana commercial says "car-buying should be exciting with no surprises" this was anything but. On 5/27/22 I bought an SUV here and it wasn't until the next day when I looked on top of the truck while standing on a running board and noticed shrink wrap all around the sunroof that you wouldn't see if you were standing on the ground. My jaw dropped. I called Lanin who runs Neptunes and he said my interrogation was insulting by demanding some answers. He claimed they didn't know anything about it and couldn't contact who traded the SUV to them. He told me he would end this call if I didn't stop questioning his integrity. He texted me some Virginia Beach repair shops that would happily fix it at my expense. read more

Neptune Auto Sales - Shrink wrap on sunroof of SUV I just purchased!!! - Used Car Dealers Near Me - Virginia Beach, Virginia

The vehicles are nice and the employees are friendly. However, their advertising is very misleading.  They advertise vehicles at a low price and then when you are ready to purchase, they give you a price that includes a hefty "fee". The cash price I was quoted was 17.5% higher than the advertised price, not including tax, tags, or registration fees. I offered to pay $5 over the asking price advertised, in cash, and they declined.  Beware and don't waste your time unless you're willing to pay more than the listed price. read more

We went in for a Honda Pilot and left satisfied! Long story short I called and spoke with the owner, we set up a meet and greet, and started the process. The vehicle was as expected and after trading a used vehicle for a used vehicle I can say it went smoother than I imagined. With buying the vehicle there were some issues but that happens in the used auto industry. One thing that comes to mind was a dent the vehicle had in the back. Philip helped negotiate a deal and had the dent not just pulled but painted for us at no cost. I would definitely recommend and use Neptune Auto! read more

We have a longer review in other places such as the BBB but had to edit it to fit within the constraints of Yelp. We purchased a used vehicle from Neptune Auto Sales that due to the problems with the vehicle should have never passed a Virginia inspection. On June 1st, we purchased a used truck from Neptune Auto Sales. There were things that were agreed upon by both parties to be fixed (the locks, back window, etc.) and we were told that we could bring the vehicle back once the parts were received. We drove the truck home that night and when we awoke there was a huge fluid leak on our driveway. We called Neptune and they said to return it and they would take a look at it. They took it to their mechanic, and we were told it was the driveshaft leaking and they agreed to fix it. Long story short, they had the vehicle from June 2nd when we returned it until July 23rd, supposedly fixing it. When we got it back on July 23rd, it was still leaking fluids, so we took it to Greenbrier Dodge to diagnose it. They did a full inspection and came back with a list of several things wrong with the vehicle. Two of the things were not even supposed to allow it to pass an inspection, which it had supposedly passed on May 23rd, a week before we purchased the vehicle. The complete list of things wrong were: 1) Multiple plugs in sidewall of tire (should have failed inspection), 2) Exhaust Manifold Gaskets were leaking (should have failed inspection), 3) the A/C Condenser was leaking and needed replacement (and apparently had recently been refilled), 4) The Heater Core and Thermostat were bad and needed replacement, 5) the Intake Seals/ Solenoids/ Wiring Harness were all bad and needed replacement, and 6) the reason that the truck constantly was leaking fluids was because it had the wrong size Drive Shaft installed and the transmission seal was damaged (this is what had taken over a month to fix). We contacted Neptune again and let them know and they told us to return the truck and they would look at it. We purchased the vehicle for around $13000 and now we were told we would have to put an additional $6000 into repairs into it after only having the vehicle in our possession for 5 days. We talked to Lannin, the owner, and he asked what we wanted. My wife said she wanted a reliable vehicle but since this one was obviously not it, could he undo the deal or offer a replacement to which he interrupted not to waste her breath. He offered to pay for the fluid leak ($621) and replace the tire but said we could not post a negative review about him online if he did so. He also said to call the state troopers on the mechanics that did the vehicle inspection because that was not his fault. Perhaps the most disturbing thing Lannin said, was "Don't you think you're at fault as well, I mean, it is a used car." I told him at the time that this was a learning experience, but looking back on it, the ONLY fault that my family can take in this purchase, is trusting Neptune Auto Sales. When you purchase a vehicle (even a used vehicle) you expect the dealership (or used car salesman in this case) to do their due diligence in making sure that their product is worthy to be sold. We also took the vehicle to the mechanics that did the inspection on the vehicle prior to us purchasing it, and they said that there was no way that they would have passed that vehicle with an exhaust leak and plugged sidewall tires. Lannin did offer to pay the 1st month's car payment and fix the leak, even though he did tell us that he was doing so out of the kindness of his own heart because he was not required to. The only positive in this entire situation was the salesman Phillip. He always tried his best to help my wife and usually responded to her right away, but sadly he was only able to do so much in his position. This review is not to gain any sort of revenge, but instead we believe that God allowed this to happen to us because it will not destroy us, and perhaps we can use our experience to prevent someone else from making the same mistake as us: trusting Neptune Auto Sales. Please do your research, read your reviews, and make a smart educated decision before purchasing a car from Neptune Auto Sales. read more

Called the dealership at about 2 this afternoon, showed up at the dealership at about 4, drove away in our new car by 4:45. Absolutely nothing but great things to say about this dealership. Philip helped us this afternoon. The store was not busy, he greeted us promptly, and helped us check out the car. Extremely friendly and straightforward. We negotiated to an awesome price and drove off the lot. He worked out the best deal he could in a very small time frame. Time will tell if it was a good purchase, but hard to go wrong with a 2010 Corolla with one owner and a clean car fax. Thank you! read more

I visited Neptune Auto Sales 4 days prior to my purchase. I checked a Truck out for about 30 minutes and took it on a test drive. The sales person was friendly and didn't attempt any shady dealership stuff. I came back later in the week to purchase the truck. I took it on another test drive and decided to purchase. There were no unfair charges, it was very straight forward and the gentleman who sold me the car was very patient and helpful throughout the process. Dealerships can be skeptical, but this one was fantastic and I would recommend anyone looking for a reliable used car to purchase one here if they have what you are looking for. read more

My husband and I just bought a truck here. Philip made our buying process so easy and painless!! This dealership stocks very high quality vehicles!! read more

Quite possibly one of the easiest and best experiences we've ever had at a car dealership. Phillip Hassler knew what we wanted and did not try talking us into anything we did not want. We took a test drive. Loved the car. Worked alittle on a better deal and we feel we got the best deal we could. It was within our budget and the whole process was fast and stressless. I highly recommend this dealership. Would definitely come to again. Thank you Philip! You were awesome! read more

I would give them 0 stars if I could. DO NOT BUY FROM HERE. They will scam you & you'll end up spending more money fixing whatever car they sell to you than just buying a car somewhere else. We recently bought from here and the entire car has had issues that have cost thousands of dollars. They don't inspect or even make sure the car is good to go before selling. The car had issues the week we left the place and they showed no care or concern in the world. Save your money, go somewhere else. Because you WILL regret buying from here. read more

this crooked auto sales place!!!!! absolutely do not buy a car from here!! they have crooked state inspectors! yes you read that right, they have sold a truck that had a "passed inspection" well it turns out this truck needs $2000+ work!!! and they will do nothing about it!!!! they will not get away with this. i cant even believe i have to give them one star!! do not go here!!!! please stay away!! landon will sell you a car you cant drive!! read more

Purchased a Jeep Commander for my daughter from this establishment. Wasn't happy from my first encounter with the first person I was approached by on the lot which stood right there on top of us by the way. He told me we had 30 minutes MAX for our test drive and that he needed to go with us. I told him I wouldn't be buying from him then because I needed to take it to have my husband to look it over before we buy it. Finally he went to speak to the owner and he agreed to allow us to take it without the salesman and for longer than the 30 minutes. We did find some issues with the vehicle and we negotiated a lower price due to those issues however my husband at home does not have a lift and we found out after the fact that the muffler had a hole in it and we had to come out of pocket for that along with the $700 worth of repairs we initially had to do to get the vehicle up and running for our daughter to drive. Then on top of all that they were supposed to call us when the title came in. I finally called and it he was like "yes I have it right here". I asked him to put it out in the mail and a week later still no title. I called to find out when it was mailed out and come to find out it was sitting on his desk. Needless to say I am a dissatisfied customer with the lack of professionalism that was displayed by this company however the vehicle is now doing great after all the work we put into it and eventually we will be able to register it once the title gets here. read more

My experience purchasing a car at Neptune was as easy and painless as one could ask for. Since this was my first time buying through a dealership I was braced for an entire day with lots of waiting and paperwork, but in reality I was met with prompt and efficient service. Philip helped me feel super comfortable by answering all of my million questions and being flexible with my requests. I felt totally taken care of and in the best of hands! I went into this experience feeling intimidated and left feeling so grateful for such genuine and careful service, as well as my beautiful new ride. Thank you so much Philip and the Neptune team! I would refer a friend to these guys any day! read more

So purchased a car four months ago and now i cant drive the car and need 2000 in repairs done and they can t help me at all and i still have to make monthly payments and insurance payments. just go somewhere else. read more

Phillip went above and beyond for my husband and I to purchase our new vehicle. We walked in with one vehicle in mind, but he recommended that we checked out a few other vehicles. We ended up going with one of his recommendations, as it actually was a better fit for our family, and was less expensive than what we originally walked in there for. There was a minor annoyance inside the car (a screw on a visor missing), and he purchased the part himself and said he would call us as soon as it comes in and put it in for us. He was so patient with me (despite all of my questions and not knowing anything), and made the process quick, painless, and easy! read more

Yeah have dealt with Neptune in multiple vehicles. And I have no complaints reasonably priced and personable salesmen. I would recommend