I recently purchased a model year 2014 vehicle "As Is" from this dealership for my young adult…read moredaughter in preparation for college. The Sales Manager, Mark Blumenthal, initially was very friendly and displayed great customer service. However, he made major errors on my credit application and Retail Installment Contract that had to be corrected later at my expense. The vehicle that I purchased had several mechanical (ie. The headlights of the vehicle were pointed directly at the ground to the point that the area directly in front of the vehicle was completely dark) and cosmetic issues that should have been discovered and corrected during the Virginia State Vehicle Inspection process in November 2024. I immediately informed Mark about the issues (except the headlights that I didn't discover until later). Mark seemed annoyed when I pointed the issues out to him. Mark stated that he would send the vehicle to his mechanic located "up the street" who would only address what Mark considered the "major issues" with the vehicle. Mark sent the vehicle to his mechanic a week later to fix the issues. However, Mark and the mechanic only addressed what they considered the "major" mechanical issues. After the vehicle was returned to me, some of the issues (like the check engine light and Airbag Sensor lights) returned. The vehicle was also not detailed initially. Mark did offer to have the vehicle detailed at a later date. I declined to have the vehicle detailed (due to time constraints) and will have it done at my own expense. Mark also seemed irritated and annoyed by the fact the I was so meticulous about this vehicle purchase. He maintained this demeanor even after I explained to him that I needed to be so meticulous because my teenaged, young adult, daughter needed a safe and reliable vehicle to operate. I decided to stop complaining to Mark, and accept the issues "As Is" as agreed upon in the Retail Installment Contract. I will have the issues corrected at my own expense so my daughter can have a safe and reliable vehicle to operate. I do not intend to purchase any more vehicles from Central 1 Auto Brokers.

Back last month we bought a suburban from Mark at central 1. It's a great car that needed some…read morework, so we went through the process of buying it. Not everything that Mark's "team" was supposed to do has been completed. Mark was very friendly in the beginning but in all honesty a bit shady because he wasn't transparent with us. He was adamant on telling us he's "philly", so we all know how they get when they called out on the lack of transparency. Now it's a few days before our temporary plates expire and Mark was responsible for submitting that paperwork to the DMV which he both FAILED to do and LIED to my husband about doing. We are now being charged an additional $399 that was included in our loan to Mark. Mark, I hope you read this and you do what's right. If not, that's between you and the Lord, and He doesn't play when His children are messed with.

I had a great experience here. Car runs well, super fair price. Staff isn't pushy and very up…read morefront. I'll be back.

Do not buy from this business! They sold my nephew a faulty car! He had the vehicle for 12 days and…read moreit broke down on him, the repair shop said the engine is faulty and never should have been sold. The dealership told my nephews mom that the check engine light wasn't on when they sold it and there was nothing they will do for them. They are crooks and care nothing about people or customer service!! Taking advantage of people during the holidays!!

Although no buying experience on my first visit I found them extremely customer oriented. The…read morecustomer service at CarMax VB sets them way apart from others selling used vehicles. My rep Scott Howard was incredibly knowledgeable about all aspects of buying and financing a used car. They gave me an appraisal for my car on trade in that was a few hundred less than I needed. However the inventory is staggering! They offer a 30 day money back guarantee on every deal. Who else does this? I was specifically looking for my son who resides in Saint Louis. Scott honed in on two area CarMaxx in the Saint Louis area to find the best cars that suited my specifications. There was never any pressure. The fact they are nationwide is a major draw to me as cars can be reserved and shipped to other locations at no cost or minimal fees of a few hundred. I look forward to doing business with CarMaxx the first time.

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

Literally the best deal ship I've gone to in VA, I was scouting around to find the perfect car…read morewithin my budget and Tim was able to help me.

Extremely helpful staff and are very customer oriented cj the car salesman and the general manager…read moreSharon are extremely helpful and very knowledgeable about the vehicles 10/10 would recommend.

Johan was recommended to me by a very nice lady who knew I was in a tough car situation. He…read morelistened to me, I told him what I wanted my payment to be and the type of car. I got exactly what I asked for. Very personable and the exact kind of car sales man I was looking for. I'm probably the last person anyone would ask for car advice from but I wouldn't recommend anyone else. Thank you again!

My son needed a car, but he did not have very good credit. The salesman was very patient and kind…read moreand really worked hard to get my son in the car he wanted. I highly recommend Neptune Auto Sales! You will not be disappointed!!!!