Needed a relay for my A/C compressor that kept cycling off and on…read more The part was in stock and the repair was simple enough, since I am a retired electrician. Got in and out of the store in less than 15 minutes! Great service! It was the Haygood store, not the First Colonial store listed!

My dad and I ran in here after buying a "new" truck - from 1987 - and they had everything we needed…read moreto get the truck going. They were kind and helpful and even let us know where the closest car wash is.

I love the level of service that I receive here. The staff is kind & professional. The waiting…read morelobby has plenty of seating & offers complimentary coffee & water. The wait seems a bit long but I always come prepared to spend at least an hour or so here.

The buying experience is fine...the support after the purchase is garbage. I bought a 2026 Sienna…read morefrom Hall in March and the process was fine. I recently sent a request for clarification on the warranty since I have been inundated with mailings stating that I neglected to properly register my warranty. My assumption is that these are just spam/phishing/aftermarket type mailings, but I reached out to the dealership to make sure the dealership properly reported the purchase to Toyota and that my warranty is active. No response. I called and was instantly put into their voicemail system...which disconnected me twice before I was able to leave a message. In the future, I would recommend going with a different dealership than Hall as they do not believe in supporting the customer AFTER you have given them your money. I will likely be doing any warranty work and maintenance with Checkered Flag as I no longer find Hall trustworthy.

This is a stand-up place for all your automotive needs! Not only is the pricing fair, but the…read morecustomer service is outstanding! I came in to purchase a cabin filter and an air filter today. Planned on You-tubing how to change them, but James, from NAPA, offered to replace them both for me free of charge! He was so pleasant and professional! He truly is an asset to this company! However, I would be remiss if I didn't give due credit to the entire staff at NAPA, as they all always greet me with a smile and an upbeat attitude despite being so busy at times! I highly recommend this business to anyone looking for a fair price and great customer service at all levels! Kudos to the crew here for their outstanding customer service!

This review is for the sales team. We worked with Cierra Lane throughout the process. She was…read morefriendly, profressional, helpful and really took care of us throughout the process. We ordered our Telluride and ended up wanting a different interior color, she made sure it happened. She kept in contact with us and checked up on us after we came home with it. Great customer service, really made us feel like she cared. During the car buying process we met Summer Sherman who was very friendly, personable, complimentary and kind. She put on one heck of a presentation for the more esthetic parts of the warranty while not putting so much pressure on us that we felt like we were at a timeshare presentation. Lastly we worked with Sherard Bethea. He was the final stop on our long journed to get the Telluride in our hands. We were all tired, it was 9:30pm and it had been a day. Sharard joked with us, shared personal stories, and was kind and friendly all while being a tremendous salesperson. We really appreciated him at the end of the day. We will definetly be coming back here for our next car. Thanks to everyone involved for making a normally very stressful situation, pretty calm :).

Wish I read the reviews before I went there. Came from out of town to pay cash for a specific Kia…read morethey had in stock. Cash deal, no trade in. Stock car. 3 hours later I had my car. Felt like I was mugged. These snakes try to beat you down to buy all sorts of add ons. They drag the process out over several hours to tire you out and change salespeople/managers several times to keep beating on you. I have bought many cars over the years and this is THE WORST dealership I ever encountered. They will not be servicing my car.

Came in with a nail in a tire and air pressure dropping. Service manager Brian got me right in and…read moreNicholas had it fixed in an hour. Many thanks for the great service!

Had such a great experience here! I came in after another shop quoted me $400 to fix a parking…read morelight, claiming the bumper needed to be removed. Pep Boys took care of it in about 40 minutes for $45 -- and even swapped out my headlights at no extra charge. Everyone was super helpful and straightforward. As someone who doesn't know much about cars, I really appreciated how easy and stress-free they made everything. Will definitely come back here next time I need something done!

This particular Firestone store has a manager that respects his customers, and does whatever he can…read moreto accomodate their particular needs! A rare trait amongst other FIrestone managers I've encoutered.

We brought the car in for diagnosis and they "tried" to diagnose or fix the problem. They did not…read morefix the problem. They wanted to charge us 7 times more than the diagnosis fee originally, despite NOT fixing the problem. They kept the car for 3 solid days plus the greater part of a fourth. I took over communications with the shop for another family member who I felt they were taking advantage of. Most times when I would call I would end up talking to a different staff member, and sometimes get conflicting information. I felt like I was taking on a second job dealing with this place. Often they would not call me back when they said they would. Needless to say, I do not advise trusting Firestone on Virginia Beach Blvd.

This is my 2nd car interior work by Paul. Once again he did an amazing job. The leather match and…read morestitch work is perfect. HIGHLY RECOMMEND!

Great job on replacing my convertible top on my 91 Camaro…read more Also fixed my drivers seat cushions Paul is a god in my book! Attention to detail, good pricing for the quality of work performed. During the process he sent many photos of the work along the way, making recommendations on how he was going to proceed. Highly recommend!

As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

In preparation for lots of holiday driving, I decided it was time to slap some new tires since the…read moretread was pretty faded on my car. A quick search online found that Walmart offered a lot of very reasonably priced tires and installation services. Having ordered the tires online, I had to go to the Pickup section and then bring the tires Auto Center on the other side of the Walmart. They quoted me for $17/tire, but it ended up being $13.50/tire and the whole process took about 50 minutes. I saved about $300 overall compared to what I was quoted for from the dealership and some other car service centers. A pretty great experience overall especially considering I was able to get some grocery shopping done while waiting for the installation.

Poor customer service. If I call about a problem I have with my car, it would only be right for…read morethem to act like they care and want to help , but no, when they didn't have what I needed and I asked about what my other options are after already visiting the other Walmart that *unsurprising but still disappointing* didn't meet my expectations, they basically told me "oh well, and how is that my problem?" Like these people need to more empathetic because for all they know the customer is already having a bad day. Do better. -sincerely, disappointed.

This is our third vehicle we purchased from Orange Auto. The sales folks are very low-pressure,…read morepersonable and helpful. Every vehicle we have purchased has been very reliable. One had an mechanical issue, but the extended warranty that Orange Auto provided for free covered the issue with no problems. On top of that, the prices are great! Highly recommend!

This is a fake terrible dealership and id bet $1,000 that almost all or at least most of these…read morereviews are fake, cuz me and my husband purchased a 2017 Hyundai elantra 6 months ago and they said they would send our hard front anx rear plates in the mail and the sticker shortly after we left them, we'll now 6 months later..and they no longer answer our calls or texts, and I just googled them and it said they are permanently closed, its a scam auto shop, and onto of it all..the car has nonstop steadily falling apart Lil by little one problem after another, its ridiculous, we're gonna find yall..and we WILL be sueing .