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Pep Boys

2.6 (55 reviews)
Closed 8:00 am - 7:00 pm

Services - Pep Boys

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

18 More Services

Fuel system cleaning

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Pep Boys Photos

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Recommended Reviews - Pep Boys

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Reviews With Photos

Brent H.

I dropped off my car Thursday morning February 3. There was a leak in my coolant hose, which I was aware of, and did not have the time to fix it. So I decided to have it serviced at the Pep Boys. I've received my car back later that evening and the check engine light was on my dash (there was no light on my dash prior to me bringing it to this Pep Boys). By Friday morning the traction control light came on follow by the check engine light flickering. I'm aware it's an issue with ignition coil... These people are very shady, I will not be returning. Find hospitable mechanics, or learn the trade yourself!

Mike K.

Broke jam nut. Denied it at first. Showed them picture. Then they explained why it broke. Thanks. $250 in labor to replace tie rods. Wow. Must be charging $200 an hour.

This is my front tire that was recommended to be replaced.

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5 months ago

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Pep Boys S.

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1 year ago

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3 years ago

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9 months ago

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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2 years ago

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7 years ago

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4 years ago

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7 years ago

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Pep B.

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7 years ago

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5 years ago

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Pep B.

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6 years ago

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8 years ago

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6 years ago

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4 years ago

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4 years ago

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9 years ago

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4 years ago

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9 years ago

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4 years ago

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6 years ago

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8 years ago

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Pep B.

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13 years ago

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3 years ago

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8 years ago

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Pep B.

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8 years ago

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5 years ago

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6 years ago

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10 years ago

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8 years ago

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11 years ago

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11 years ago

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8 years ago

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11 years ago

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8 years ago

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8 years ago

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11 years ago

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Page 1 of 2

Ask the Community - Pep Boys

Review Highlights - Pep Boys

Ron Bender and Rocky Gustafson went above and beyond the call of service to get my tires replaced under warranty quickly so that I could get back on the road.

Mentioned in 4 reviews

Read more highlights

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17th Street Automotive - VAA Virginia Automotive Association Annual Expo at the MAIN downtown Norfolk

17th Street Automotive

(57 reviews)

As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Meineke Car Care Center - Photo of my bill

Meineke Car Care Center

(74 reviews)

I was recommended to go to Meineke for a car repair after checking the code for my check engine…read morelight from Auto Zone. After calling Meineke and scheduling an appointment, I was surprised to learn that they have a drop off option so I was able to drop my car off the night before my appointment to ensure it was there for my early appointment the next day. The associate working on my car was very informative and sent me updates as often as possible. What I truly loved about Meineke is that they not only sent pictures but also videos of what they were performing under my hood to try and discover the issue with my check engine light so that I had full access to what they were working on. I'd never received that level of detail before from any other mechanic business. What surprised me most was once they were done checking my car, they realized that the part that was causing the issue was a new part and encouraged me to take it back to the dealership (who put in the part) for them to look it over and fix. The associate even informed me that the dealership could contact them if they had any questions. Meineke could have easily fixed it and took my money but they preferred I take it back to the dealership since that part should still be covered under warranty! Talk about exceptional customer service! Thank you for a great first time experience, Meineke, and I would definitely recommend them to anyone.

Made an appointment for 1130 left car at 1045 came back at 2 was advised they still had not started…read moreand do I want to just take the car back rude customer service as well

Pep Boys - autorepair - Updated May 2026

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