Very professional and knowledgeable from beginning to end. I will have all of my vehicles serviced…read morethere. They helped with my AC. Sent me text updates. Called me with updates. This team is great!!

I recently brought my car to Japanese Auto Masters and had a very disappointing experience. It took…read morethem over 6 hours just to provide me with a report on the issue. When the quote finally came back, the parts they recommended were marked up 100% -- a part I could source for around $500 was quoted at $1,000 through them. I asked if they would consider working with customer-provided parts if I waived any warranty on those parts and only had them warranty the labor. They said no, citing company policy. I understand that many shops have this rule, but with a markup this extreme, it felt unreasonable. I left without having the work done. If you're considering this shop, just be prepared for very long waits and potentially significant markups on parts.

This Tune Up Plus location has been my go-to car shop in Chesapeake for three years and for several…read moregood reasons: the pricing is fair, the service is fast and thorough, the estimates are itemized clearly with no hidden charges, and the mechanics are highly knowledgeable and friendly. Special shout-out to Lisa, the front desk manager, who is also extremely knowledgeable and an all-around awesome person to deal with. She breaks down exactly what my car needs and always gives an accurate timeline of the repair completion. She rocks! Avoid slow, costly dealership repairs and use Tune Up Plus!

called for a state inspection and was told to come early to be first in line to get done. I get…read morethere and they said they can't do it til later cause they are finishing up repairs from the day before. that is not considered first come first serve for state inspections if I have to wait for extended repairs to be completed from days before. wasted my time getting there before opening and being the first in line to end up going somewhere else

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

I've been coming here for about 5 years. I had an issue with one repair they did, as it didn't fix…read morethe problem. However, overall, they've done really good work on my vehicle. Most importantly, I feel like I can trust them. They're always willing to walk me back into the garage and show me the issue. For that reason, I keep coming back, as I really appreciate the transparency.

. They kept my truck for a month and a half when I got it back.It was filthy.It looked like it had…read morebeen sitting in a field.There was greasy hand prints all over the interior. Very unprofessional, they should have cleaned my truck.It is a two thousand eighth lincoln navigator. In mint condition . Plus they charged me for unnecessary work. Very unprofessional.

I recently stopped by Andy's Auto Electric to see if they could repair an electrical issue on my…read moreHarley Davidson motorcycle. They told me that they generally didn't work on motorcycles because they specialize in automobiles and they didn't have any manuals or wiring diagrams for motorcycles. I can certainly understand that. They also mentioned an issue about liability and not wanting to damage my bike if something were to happen while they rolled it around in their workshop. I applied the honesty exhibited here. I've had repairs done here before, one in particular where they had to remove the dashboard to repair the display lights on the console of my 4Runner. They did an excellent job and the price was very reasonable. I tell you this to say that these folks are very honest and they will not just take your money if they can't actually do the work. They are upfront with timelines and pricing and for that reason I highly recommend this wonderful business for all of your automotive electrical needs, just not motorcycles.

To no surprise I had another great experience with Joel, service manager at Mastertech! I literally…read moreonly take my 2007 Honda CRV to Joel, who now has been with Mastertech a few years. I trust and appreciate Joel's knowledge and honesty. Last week I made an appointment for breaks, oil change, headlight and State Inspection. A few hours after dropping my car off I received a call from Joel saying my breaks are in good shape and no need for maintenance at this time.. WOOO HOOO! He then told me the final price and a few hours later my Honda was ready to be picked up. Words cannot express how much I trust that guy! I recommend him and now Mastertech to all my friends and family. Keep up the good work!!! Thank you!!!

They are prompt courteous and keep you updated. Definitely would recommend them …read more Had my car inspection done in a timely matter

University Car Care is the best! I know nothing about cars and I always feel comfortable trusting…read morethe team with their recommendations. Seemingly competitive/reasonable prices and they are always happy to explain whatever is going on with my car. Flexible, accommodating, and reliable.

I have patron University car care for many years, and they never fail fixing the problem. But this…read moreyear, Times have changed. My Tahoe failed inspection because of a constant brake light, ABS. When I Ask the owner if at any time when the break inspection occurred Could the wire to sensor have accidentally been pinched disconnected, bumped or debris covered the sensor, He replied " are you trying to say we sabotage your sensor?" Immediately I replied ,"no", informed him I was reading from AI review. Then replied , why would you say that. I called you to tind a resolution and your recommendation. I exclaimed, I'm trying to resolve a problem, not be a problem and I came to you because you're the professional. His mannerisms didn't change, did not offer solutions and directed me to go elsewhere. Appalled and frustrated, the call ended. After 10yrs, needless to say, I Will not return to have my truck reinspected nor patron his business. I WILL miss RICK, a mechanic YOU can TRUST. JOSH's response alone and accusation was defamation of my character and integrity. He showed no self control and a total disrespect to me as a customer.

While a bit tucked away, I've had nothing but great service each time I've come. Both in getting my…read moretruck (2005 F-150) serviced as well as my wife's Subaru, we've received nothing but quality work, friendly and honest service, and a reasonable price. Whether it's routine maintenance or something more obscure (they hunted down a hard to find replacement seat belt buckle to get my sensor working again), I've been very happy with the work done and the price paid. They've earned my business hands down. I'll certainly be back.

This automotive shop is literally 100 yards away from my…read moreworkplace. I have several family members and friends that take their vehicles here for multiple reasons. I dropped my car off here for an oil change on a weekday. They had it ready in a couple hours. When I got home I realized they didn't place a reminder sticker on my windshield. I also saw that my car did not automatically reset the oil change life. I called and spoke with Brian. He was super helpful, pleasant, and knowledgeable with me. He told me to stop by the next day & they would take care of everything. Well, he sure did. They actually ran out of stickers and he gladly placed one on the windshield for me. He also reset my oil life meter. I had a couple questions about my tires and he took time out to explain what I wanted to know. I'll be taking my vehicle here from now on is an understatement!

I had a tire blow out on me and had an issue replacing the tire. I took it to the family mechanic…read moreand Nicole is an absolute blessing. My mom has been taking her car there for years and I understand why. The way they treat you is so special they make you feel like family. They listen to your issues and concerns, ensuring they give you exactly what you need. The tire hit something on the road it they put it on the screen and went over everything that happened and made sure I understood. They also cleaned the car and other tony things to enhance the experience. The price was amazing and too tier service. I highly recommend this place to everyone. In these tough times it's good to find a place with amazing service and spectacular prices.

Great service at a reasonable price!!…read more They will pick up your car and bring it back so you don't have to leave your home if you don't want too. They give you an itemized estimate after giving your vehicle a "physical". Then you decide what work you want them to do. When work is completed they wash it and deliver it back to you with a itemized receipt. Highly recommended First Landing Auto Care.