I've been using this dealership for years back when they were Charles Barker. Seen people come &…read morego, team colors & team names. Today, I had the oil change, & brake fluid flushed. The prices to have an air filter changed & the replacement of a rear windshield wiper was crazy! I had to decline, I ordered the parts and did it myself. It was a very long wait after making an appointment and showing up on time at 7am, but thank God I had worked to do so I focused on that and not the time. My review is about the 3% charge for using credit Hall Toyota & many others businesses are passing on these fees to the consumer. The rewards we gain from the cardholders are cancelled out by the fees we must pay. What happened to the price of doing business? On top of the higher end rates dealerships charge for repairs. They are making it really hard for the consumers. I don't know about ya'll but times are real tough & unfortunately many people live off credit cards especially in this economy. At end of the day these companies are recording record gains while consumers are recording difficulties of making ends meet. The team that handled my vehicle was attentive, nice and I love the video so I can see under my vehicle. Since I waited so long it would have been nice to have been offered a free car wash, but nowadays you get nothing extra. SAD

This dealership is amazing! I went there by myself, and they took the time to explain everything to…read moreme. Some things were hard for me to understand because I don't know much about cars, but they were very patient and professional. Huge shoutout to Mallin for driving me to the bank since I only took an Uber there, and for offering me food from their staff break room because he knew I had been waiting for a while and was probably hungry. He was so kind and even entertained me by showing me pictures of his cooking. He's amazing! thanks for the ribbon as well! Also, shoutout to Phoebe for always responding to my husband's requests and answering all of his questions while he's currently on deployment. She even helped when I needed a charger because my phone was about to die. And a big thank you to the financing team for making the effort to call and reach my husband. It wasn't easy because he's on deployment on a ship, but they still tried their best to make everything work. Thank you to this dealership for your time, effort, patience, and for answering our nonstop questions. You guys are the best! We truly appreciate everything. Highly recommend!

This is a stand-up place for all your automotive needs! Not only is the pricing fair, but the…read morecustomer service is outstanding! I came in to purchase a cabin filter and an air filter today. Planned on You-tubing how to change them, but James, from NAPA, offered to replace them both for me free of charge! He was so pleasant and professional! He truly is an asset to this company! However, I would be remiss if I didn't give due credit to the entire staff at NAPA, as they all always greet me with a smile and an upbeat attitude despite being so busy at times! I highly recommend this business to anyone looking for a fair price and great customer service at all levels! Kudos to the crew here for their outstanding customer service!

This review is for the sales team. We worked with Cierra Lane throughout the process. She was…read morefriendly, profressional, helpful and really took care of us throughout the process. We ordered our Telluride and ended up wanting a different interior color, she made sure it happened. She kept in contact with us and checked up on us after we came home with it. Great customer service, really made us feel like she cared. During the car buying process we met Summer Sherman who was very friendly, personable, complimentary and kind. She put on one heck of a presentation for the more esthetic parts of the warranty while not putting so much pressure on us that we felt like we were at a timeshare presentation. Lastly we worked with Sherard Bethea. He was the final stop on our long journed to get the Telluride in our hands. We were all tired, it was 9:30pm and it had been a day. Sharard joked with us, shared personal stories, and was kind and friendly all while being a tremendous salesperson. We really appreciated him at the end of the day. We will definetly be coming back here for our next car. Thanks to everyone involved for making a normally very stressful situation, pretty calm :).

Wish I read the reviews before I went there. Came from out of town to pay cash for a specific Kia…read morethey had in stock. Cash deal, no trade in. Stock car. 3 hours later I had my car. Felt like I was mugged. These snakes try to beat you down to buy all sorts of add ons. They drag the process out over several hours to tire you out and change salespeople/managers several times to keep beating on you. I have bought many cars over the years and this is THE WORST dealership I ever encountered. They will not be servicing my car.

I took my 2024 Kia Soul to Pep Boys for a Virginia state inspection. I picked up the vehicle around…read more6:30 PM and drove it directly home. I did not drive the vehicle again until the following day. The next day, as soon as I started driving, the infotainment screen suddenly shut off, and multiple safety warning lights illuminated on the dashboard. This was extremely concerning because I had never experienced any issues with the vehicle before taking it to Pep Boys for the inspection. I immediately called Pep Boys and explained what had happened. I informed them that I was just now driving the vehicle after the inspection and that these issues had never occurred previously. Rather than offering to inspect the vehicle or investigate the problem, the representative immediately became defensive and stated, "We didn't do anything to the car. That has to just be a coincidence. There's nothing that can be done during a state inspection that would cause something like that to happen." I found this response disappointing and unprofessional. A better customer service approach would have been to invite me to bring the vehicle back so they could evaluate the issue and determine whether there was any connection. Additionally, after completing the inspection, Pep Boys provided me with a detailed report containing numerous recommendations for repairs and maintenance. The report included photos and videos of components such as filters and other vehicle parts, demonstrating that employees were handling and inspecting more than just the basic inspection points. Because of this, I do not believe it is appropriate to immediately dismiss the possibility that something may have occurred during the service visit. Unfortunately, this is not the first negative experience I have had with Pep Boys. On a previous occasion, I brought my Mercedes-Benz to Pep Boys for a wheel alignment. After the alignment was completed, the vehicle began driving abnormally and making unusual noises. I ultimately took the vehicle to Mercedes-Benz for diagnosis. Their technicians immediately discovered that components had not been properly secured. Mercedes-Benz documented the issues with photos and videos and advised me to return to Pep Boys to request a refund for the improperly performed alignment service. On another occasion, I brought a different vehicle to Pep Boys because it had damaged struts. At the time, I was not mechanically knowledgeable and relied on their expertise. Pep Boys informed me that the struts were bad, but instead of recommending that I repair the struts first, they sold me four new tires. I later learned that replacing tires before repairing damaged struts is not advisable because the faulty suspension can quickly cause uneven tire wear. Looking back, I feel that I was taken advantage of rather than being provided with honest and appropriate guidance. Based on these experiences, I cannot recommend Pep Boys. My concerns extend beyond the current issue with my Kia Soul and include a pattern of poor customer service, dismissive responses to customer concerns, and questionable service recommendations. Customers deserve to be treated respectfully, have their concerns taken seriously, and receive honest, competent automotive advice.

Came in with a nail in a tire and air pressure dropping. Service manager Brian got me right in and…read moreNicholas had it fixed in an hour. Many thanks for the great service!

Long-time customer of their Yorktown location, glad to see they're on Southside now…read more My family has been going to their Yorktown location for years, and have had great service on all of our German cars, including a vintage Porsche 944, a BMW E39 528i, a BMW Z3, and a 2002 Mercedes SLK 230 (which was actually purchased from Auto Haus). My brother since then purchased his car (Toyota Camry) from Chai Douanglee, and couldn't have been happier with the transaction. That was nearly 2 years ago, and the car has performed flawlessly since then. I've always been happy with their service, recently getting a leak in the SLK 230's transmission fixed ath the Va Beach Location. It was cheaper than I expected, and they had me in-and-out in about 80 minutes, getting started right at the scheduled drop-off time. They offered to shuttle me elsewhere if I needed it, but I opted to just wait there in their comfortable waiting room, and catch up on some paperwork. Joey, the service tech, was incredible polite both over-the-phone, and in person, and the service tech (who's name I forget now, but will update later), was also very polite and answered all the questions I had about the car's maintenance, and the service performed.

I took my car for a timing chain service. This was supposed to be a warranty item. The car now…read morehas timing chain noise, it was in the shop for four months and they changed my 7k for the service. The first day I get the car back it has the check engine light on as soon as I drive it out of the shop I return it then I drive it home it dose not start I have to tow it back there it has timings chain noises and they will not do anything about it. I think the only way it to go to court to try to get my money back for a failed repair.

Ronald is a great technician for alignments. I've brought my car here several times to get…read morestraight. Steve is a good manager as well. I will continue to come back here. Good value for the money as well. I recommend getting the lifetime alignment for anyone.

Scheduled my car to have new tires installed and an oil change. Dropped my car off at 7 AM sharp…read more Got a call at 3 PM letting me know that my dipstick handle was broken. On my way to get the car at 3:15 I get another call asking if I wanted an alignment, really? You can see the look of the brand new tires in the image. None of this should've been a surprise with how they maintain their own property.

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Poor customer service. If I call about a problem I have with my car, it would only be right for…read morethem to act like they care and want to help , but no, when they didn't have what I needed and I asked about what my other options are after already visiting the other Walmart that *unsurprising but still disappointing* didn't meet my expectations, they basically told me "oh well, and how is that my problem?" Like these people need to more empathetic because for all they know the customer is already having a bad day. Do better. -sincerely, disappointed.

Terrible service. Got a simple oil change done and they couldn't even get that right. Oil was on…read moreeverything under the hood, they didn't even try to wipe off. Shortly after I discover an oil leak. Come to find out they never even changed my oil filter! Damn sure charged me for it tho. Looks like they tried to get it off with tools and couldn't. The filter is all beat up from them trying to remove it I guess and now it has a tiny hole that's spraying oil everywhere! And of course they don't give a sh*t and pretty much tell me I'm lying because they would never do that. Funny because YOU DID!