Personnel who assisted with my experience : Alexa…read moreDonna Austin Carla Marcus Long story short. Exceptional customer service provided by the above. Went in to repair my car's tire and left with the car I've wanted for years. For the details of who did what and how they affected my experience see below. On the evening of May 26 the tire on my 2015 Honda Civic completely busted. I called the service department, and spoke to Alexa and even though they were moments from closing Alexa assured me that once my vehicle was towed in she would have the team look at it first thing the following morning and work around a plan to get me my car as soon as possible. She even took it a step further, emailed the team my vehicle's info and cc'd me. Donna reached out to me the following morning alerting me that my vehicle had been received. Donna was so communicative throughout the entire process. I asked if I could add some services and even though the shop was busy Donna managed to accommodate my needs. In the midst of all this happening I received a message stating that my vehicle trade in outcome would be favorable if I decided to take that route. Interested, I connected with Austin who facilitated putting me in my desired car, 2021 HR-V. Austin talked with me, collected all my information and asked what I would be comfortable with paying monthly. I told him and he was able to get as close as possible to my desired monthly payment. I expressed to him that this was my first car purchase on my own. He understood and he made the transition super easy and painless. There was even a point where there was confusion on my end and Austin, Marcus and the General Sales manager sat down with me and offered clarity and assured me that they understood my perspective and made sure I was comfortable before leaving the dealership. Overall great experience with everyone. I'm super happy with my new vehicle. I highly recommend and have already spread the word about the exceptional experience I've had here.

Very disappointing experience with Priority Honda Hampton. We contacted the dealership about a 2026…read moreHonda Passport RTL advertised for $42,700. Over several days, we communicated with the sales team, requested actual photos/video, negotiated on that Passport, and were finally offered $43,600 OTD. Only after several days of negotiations and receiving that offer were we told the vehicle had supposedly been listed in error and was actually intended to be a dealership loaner. What made this even more confusing was that the same Passport continued to be advertised for sale on their website after we were told it wasn't available for purchase. We were then provided a comparable Passport RTL and offered $44,000 OTD, which was reflected in a buyer's order provided by the dealership, but then the General Sales Manager entered the conversation and changed the price to $47,000 OTD. My issue isn't that we couldn't agree on a price. My concern is the process. We spent several days negotiating a vehicle that was publicly advertised for sale, reached an OTD price with the dealership, and only afterward were told that the vehicle wasn't actually available to buy. The dealership then shared comparable RTLs at substantially different pricing. During the process, a staff member even shared that another customer had traveled from Seattle to the dealership for a minivan and experienced an issue with the price they had been provided. We submitted a formal complaint to their corporate office. Ofcourse, after our complaint, we noticed the online listings were changed, but we never received an apology or acknowledgment regarding our experience. The overall process wasted our time. The lack of coordinated communication and the way the vehicle's pricing and availability were handled was poor customer service. We negotiated in good faith based on information provided by the dealership, just to have the situation change, even after the dealership had provided a buyer's order reflecting the negotiated price. At that point, I would have expected that leadership clearly address what happened, make a reasonable effort to honor the deal that had been negotiated, or at the very least acknowledge the experience and apologize. None of that happened. We chose not to move forward with the purchase and would caution others. Unfortunately, our experience showed that even after days of negotiating in good faith and receiving a buyer's order with the negotiated price, the dealership could still change the deal.

Came in early for my 9am "appointment". Went to check on it at noon and "it was next in line"…read more Typical excuses of were very busy today, or it's lunchtime, which me being without my car is cutting into my lunchtime, but that's ok since I'm not in a customer service career field. I'm still sitting here in the waiting lobby, 3 and a half hours now after my "appointment". Will not be returning here for a single thing. Ever. Yelp really needs to update their app to allow for zero stars, because having to give this place 1 star is beyond bogus for the "services" I received. I thought doctors appointment were bad with the waiting. But this far exceeds that hands down. Again, will never return here for a single thing. Quick update. Currently 1:02pm. Still hasn't been back. Leaving without it even being seen/checked. Absolutely egregious. 0 stars for days. Can't stress enough, will never return

Mr.Cesar closed the deal for me and my 2026 equinox. They were able to get me close to my desired…read moremonthly budget, didn't get annoyed with me and what my desires were and even showed me multiple vehicles and models until we settled on my car. Cesar thank you so much for being kind and patient with me. You were great to work with and so was your manager!

Update: the company contacted me on Yelp and the bottom and the contact information provided wasn't…read moreeven the correct person so I did not receive help. This dealership has always been very pushy with trying to sell their cars. This time I came by to look at a used car. The sales person we had, Luke, was new so he wasn't as pushy as his manager. He was very laxed and honest. It was obvious that he was new there since he was unsure about a lot of our questions but he got them all answered. He wasn't pushy and was very patient with us. But his manager was very pushy and kept pressuring us to sign for a car even when we were unsure. The used car we looked at was initially priced was over what it was worth especially considering damage, the mileage, and the year. We were able to get the price down but I found the listing online a on their website and saw that they initially overcharged us by $2,000 in person compared to their online listing. I brought it up but was told that listings fluctuate. We said we were going to look at another car that was newer for a cheaper price and the manager demanded to see the listing as if I were lying. It was rude of them to do that and completely unnecessary. I ended up showing the listing and the manager proceeded to just trash talk that car rather than focus on the car we were looking at at the dealership. Ultimately I was pressured to sign for the car and was upset that they have a "as is" policy because as soon as I brought it home and had time to inspect it further, there was a crack in the windshield. They didn't even factory reset the car and other phones were still connected to it. They said they cleaned the car before we got it but it was clear someone just sprayed a lemon scent inside and called it a day. The amount of damage I ended up finding in the car made me regret my purchase and the way the lie straight to your face is insane.

Don't waste your time. They sold me a car that needs an ac compressor, an ac actuator, a cv axle,…read morea major oil leak where the engine has to be removed. They are not honest. Spend elsewhere. They took advantage of me and it could happen to you.

I was a customer of Nissan for over 10 years. When a lease agreement didn't go well I paid off my…read morelease and needed the title. The experience with the dealership and Nissan as a whole was absolutely disgraceful. I would recommend any other brand vehicle than Nissan to everyone I know. Being a loyal customer means nothing to these people and they will make sure you know they DO NOT care about you and what you need. The dealership pushed me off to phone number and when I called I was told to send in paperwork and make multiple fixes. They don't tell you if your paperwork is missing or if there additional steps, I had to call and find out. I paid the vehicle off with certified funds and they basically held the title for no reason. This was the worst experience I had with a company! I know this won't make much of an impact so to the BBB I go :) hope you all choose another car brand to go with and forget Nissan all together if you want a good experience.

I went to get my car serviced through the express lane. I pulled in and was greeted promptly. The…read moreservice guy took my car back immediately. We expected to wait for at least an hour however much to our surprise we in and out within thirty minutes. And they washed my car as well. All at no charge. The gentleman who sold us the car even came to speak to us. Very nice Pomoco Nissan.

You know what i've never notice about a car dealership service review? There are very few 5-star…read morereviews...........you know what else? YOU AIN'T GONNA SEE ONE TODAY! LOL! Now that I got that out of the way, let get to the serious stuff on this review of Wynne Ford Service Department. Looking to get a tune-up completed for my 2000 Ford Focus ZX3 after a "Mom and Pop" auto place couldn't remove the #1 spark plug that was singed in. After being recommended to call a Ford Dealership, I was delighted to find that Wynne Ford deals with singed parts all the time. Spoke with a bubbly individual who made me feel really good and confident to get this service done. She was confident that Wynne Ford has seen this problem before and fixed it. She offered me an appointment for the next day which was Friday. I didn't immediately take it (why I don't know) but was able to get one for the following Monday. After the appointment was set, a text was sent to my iPhone confirming it. I was set! Friday before the Monday appointment I receive a phone call from my assigned Service Advisor Casey. He was calling to double check on what service I wanted, gave me an expected price and made sure to call me if further service was required. That was important to me, calling and keeping me advised what was going on. Casey gave me a price and that is exactly what I ended up paying. The service was dong to perfection and the car runs good. There was some other problems with some other rude service advisors to change the appointment; but its not worth mentioning in this review. My recommendation is this; not matter how old your car is, always let the dealership perform tune-ups. Wynne Ford will be doing my next one. Thank you and HAPPY YELPING!

This is probably the worst dealership I ever talk to and if it was the last Dealer on earth, I…read morewould never buy a car from them \.Very disappointed with my experience at Wayne Ford\. I had an appointment to purchase a car, and they ran my credit for the deal\. After all of that, they sold the car to someone else before my appointment\. Poor communication and a complete waste of my time and a credit inquiry.

We have had an appointment scheduled for several days to look at a used car. We told 2 different…read morepeople in a text thread that we were driving all the way from Richmond, over an hour away. I texted AND spoke to them on the phone multiple times this morning when we left and on the way and they just confirmed the car was fine. We arrived and the salesman chatted us up about his personal life before I said I just want to see the car. He finally went to get the car and came back and told us it had sold first thing that morning BEFORE WE HAD LEFT RICHMOND. So we have now wasted 3.5 hours that was completely preventable if they cared at all about customers.

Becca Powell was an absolute pleasure to work with. From the first communication, she was kind,…read moreprompt and exact. She made sure I got everything I wanted and needed in order to get me in the car. The best car buying experience and the best salesperson I've encountered. I mean she is the current heavyweight champion of Audi Hampton. I actually drove 2.5 hours for this car because my local Audi dealer was rude and untrustworthy. I will be sure my next Audi comes from Becca. If she changes brands, I'm getting that brand--that's how good she is.

fuck this place they sold me a 2000 car that only ran for 2 months they need shit this place down…read morevery shady

I dropped my vehicle off Wednesday morning for Garett's to check a transmission pan leak (tiny…read moredrips) in my 2019 Chevy Silverado. Picked it up Thursday, they said it was repaired, they gave me a run down of other issues from their"inspection" total $1200. Go home and Friday evening I notice that the truck is really leaking transmission fluid now. So of course I have to wait till Monday for them to be open. So after working a 12 hour graveyard shift, I call and notify them as soon as they open Monday, they say they will make it their first priority. So I drive straight there and it takes them till 930 for them to tell me that the transmission pan is leaking, but they will cover it! (Perfect) they gave me a loaner vehicle (Awesome)* this should have been repaired the first time! They call me that day around 4pm and told me the part came in and it would be taken care of first thing the next morning. Around 4pm, I still hadn't heard from them so I call in, the guy who answered didn't want to give me any information and " my representative" was unable. He called me back about 30 minutes later, to tell me that it was the wrong part and the new part would be in the next day. I begin to question how they didn't notice the wrong part was delivered and why it took all day for them to notice when this repair was supposed to be the first priority. At this point he was just giving me excuses, saying he didn't walk around and check with his employees. I ask " that wasn't important enough for them to notify you right away?" I know it takes time to order a new part. I then ask who the manager is, and have to ask again for his name and his last name. Then he had the audacity to be rude to me!! It's already an inconvenience to be out of a vehicle, then to trust a business to repair it and pay what you pay to be inconvenienced even more. I do not recommend this place!!

Flew in to purchase a car in August. Knowing I had a 27 hour drive back I asked the sales manager…read moreto make sure that all paperwork was prepared for my arrival. I emailed copies of insurance, driver's license, etc. When I arrived zero paperwork had been prepared. It took 3 hours for me to even get out of the dealership. The people were nice enough, but not prepared at all. After the sale I had a huge issue getting permanent plates I called, emailed and left messages. The only thing I received is bad information. I received a call from Sung Ho (finance manager) letting me know that the paperwork that they had sent to Texas had been returned due to lack of insurance. I noted that I had provided insurance the day I purchased the car. He then said that the paperwork was returned due to the fact I hadn't had the car inspected. I informed him I had the car inspected the week I returned to TX. I asked for the tracking information for the packet that was sent to TX and he said no problem. I then receive the email pictured. Turns out nothing was sent. Under no circumstances would I suggest buying from this dealership. Especially if you are from out of state.

Under the new ownership, last year took my Nissan Versa in for a Clutch repair/replacement. Took a…read moreweek, when I picked up the car. It's been almost a year and my clutch/gears are messed up again. Called and was to get a call back and not surprised but no call!!! Not good business with the NEW owners

My car experience was amazing, Kayson was very helpful for my first car. He deserves a raise !!read more

I returned the car the day after I bought it. It smelled like a dirty toilet. A sure sign of water…read moredamage. If there is no time for rust to form, there is no way to know for sure a car was in a flood unless you do a sniff test. Beware!

Absolutely disgusted with Tysinger Mercedes right now. I used to have an awesome amazing service…read moreadvisor, Andy, who always took good care of me. The new guy I have is a crook. My SL 500 failed inspection for tires and brakes. I couldn't believe the ridiculous price they wanted to do the work so being mechanically enabled did the job myself. What I discovered is that the tires and brakes should have passed. I WILL NEVER USE OR RECOMMEND TYSINGER AGAIN!!!!! Can't wait to talk to the state police about this! By the way, only gave them 1 star because I can't give them "0"

The people who work here are OUTSTANDING! I got my car serviced on August 8, 2020, and Ernest…read moreChalkley, Service Advisor, went above and beyond to assure my concerns were addressed in a professional and efficient manner. He was able to get my problem fixed by taking the time and effort needed to diagnose my problem properly. Also, Paige Bllomquist and Roger McLain, Brand Specialists, took the time to make sure my service experience was amazing and that I was a satisfied customer. Thank you all for your outstanding work.