I'm honestly so disappointed because I really loved the previous service done for my car here. I've…read morehad two appointments to get my spark plugs put in. The first one we waited 3 hours before they told us they didn't have them in stock. We rescheduled the appointment but then they booked us for the wrong day and were overbooked so they couldn't fix the appointment. Now we're waiting again for the third appointment just to get this one thing done.

Mr.Cesar closed the deal for me and my 2026 equinox. They were able to get me close to my desired…read moremonthly budget, didn't get annoyed with me and what my desires were and even showed me multiple vehicles and models until we settled on my car. Cesar thank you so much for being kind and patient with me. You were great to work with and so was your manager!

Update: the company contacted me on Yelp and the bottom and the contact information provided wasn't…read moreeven the correct person so I did not receive help. This dealership has always been very pushy with trying to sell their cars. This time I came by to look at a used car. The sales person we had, Luke, was new so he wasn't as pushy as his manager. He was very laxed and honest. It was obvious that he was new there since he was unsure about a lot of our questions but he got them all answered. He wasn't pushy and was very patient with us. But his manager was very pushy and kept pressuring us to sign for a car even when we were unsure. The used car we looked at was initially priced was over what it was worth especially considering damage, the mileage, and the year. We were able to get the price down but I found the listing online a on their website and saw that they initially overcharged us by $2,000 in person compared to their online listing. I brought it up but was told that listings fluctuate. We said we were going to look at another car that was newer for a cheaper price and the manager demanded to see the listing as if I were lying. It was rude of them to do that and completely unnecessary. I ended up showing the listing and the manager proceeded to just trash talk that car rather than focus on the car we were looking at at the dealership. Ultimately I was pressured to sign for the car and was upset that they have a "as is" policy because as soon as I brought it home and had time to inspect it further, there was a crack in the windshield. They didn't even factory reset the car and other phones were still connected to it. They said they cleaned the car before we got it but it was clear someone just sprayed a lemon scent inside and called it a day. The amount of damage I ended up finding in the car made me regret my purchase and the way the lie straight to your face is insane.

Don't waste your time. They sold me a car that needs an ac compressor, an ac actuator, a cv axle,…read morea major oil leak where the engine has to be removed. They are not honest. Spend elsewhere. They took advantage of me and it could happen to you.

I was a customer of Nissan for over 10 years. When a lease agreement didn't go well I paid off my…read morelease and needed the title. The experience with the dealership and Nissan as a whole was absolutely disgraceful. I would recommend any other brand vehicle than Nissan to everyone I know. Being a loyal customer means nothing to these people and they will make sure you know they DO NOT care about you and what you need. The dealership pushed me off to phone number and when I called I was told to send in paperwork and make multiple fixes. They don't tell you if your paperwork is missing or if there additional steps, I had to call and find out. I paid the vehicle off with certified funds and they basically held the title for no reason. This was the worst experience I had with a company! I know this won't make much of an impact so to the BBB I go :) hope you all choose another car brand to go with and forget Nissan all together if you want a good experience.

I went to get my car serviced through the express lane. I pulled in and was greeted promptly. The…read moreservice guy took my car back immediately. We expected to wait for at least an hour however much to our surprise we in and out within thirty minutes. And they washed my car as well. All at no charge. The gentleman who sold us the car even came to speak to us. Very nice Pomoco Nissan.

You know what i've never notice about a car dealership service review? There are very few 5-star…read morereviews...........you know what else? YOU AIN'T GONNA SEE ONE TODAY! LOL! Now that I got that out of the way, let get to the serious stuff on this review of Wynne Ford Service Department. Looking to get a tune-up completed for my 2000 Ford Focus ZX3 after a "Mom and Pop" auto place couldn't remove the #1 spark plug that was singed in. After being recommended to call a Ford Dealership, I was delighted to find that Wynne Ford deals with singed parts all the time. Spoke with a bubbly individual who made me feel really good and confident to get this service done. She was confident that Wynne Ford has seen this problem before and fixed it. She offered me an appointment for the next day which was Friday. I didn't immediately take it (why I don't know) but was able to get one for the following Monday. After the appointment was set, a text was sent to my iPhone confirming it. I was set! Friday before the Monday appointment I receive a phone call from my assigned Service Advisor Casey. He was calling to double check on what service I wanted, gave me an expected price and made sure to call me if further service was required. That was important to me, calling and keeping me advised what was going on. Casey gave me a price and that is exactly what I ended up paying. The service was dong to perfection and the car runs good. There was some other problems with some other rude service advisors to change the appointment; but its not worth mentioning in this review. My recommendation is this; not matter how old your car is, always let the dealership perform tune-ups. Wynne Ford will be doing my next one. Thank you and HAPPY YELPING!

It was a terrible experience at Wynne Ford's service department today. I honestly believe I have…read morenever had a worse service experience anywhere else. On April 7, 2026, I had an appointment to address a recall on my truck. Since I bought the truck at Wynne Ford, I thought it would be best to have the recall service performed at the same dealership, believing they would appreciate keeping a new vehicle owner as a long-term customer. However, I was mistaken. It was my first time at this dealership's service department. I arrived to find no other customers, yet I was ignored by all three service advisors. I had an appointment with Lory, but she ignored me, never acknowledged my presence, and didn't say good morning. I waited patiently, but she never asked, "How can I help you?" I only received help after Ms. Brandy German asked if she could assist me; she was the only person who helped. Lory and the man next to her appeared hostile and indifferent, as if I were bothering them, making me feel unwelcome. The service advisor seemed to suggest they didn't enjoy working at Wynne Ford's service department, which was noticeable to customers. Their disgraceful behavior raises concerns about the quality of management. After dropping off my vehicle keys, I waited in the lounge, checked the dealership's Yelp reviews (2.5 rating), and spoke with another customer about poor service. My vehicle's recall was completed at 10:45 AM, and the technician left it at the front door. I waited 23 minutes without any update, then asked the service advisors for my keys. Neither Lory nor the other staff cared, but Brandy German helped me get the keys and leave. No paperwork was given for the recall, and overall, it was a terrible experience. In my opinion, the public should take their vehicle elsewhere. If the service department has a 2.5 rating review (very low) and has not fixed the issues, the customer should avoid taking their vehicle there for any type of repair or maintenance. They do not deserve your business.

We have had an appointment scheduled for several days to look at a used car. We told 2 different…read morepeople in a text thread that we were driving all the way from Richmond, over an hour away. I texted AND spoke to them on the phone multiple times this morning when we left and on the way and they just confirmed the car was fine. We arrived and the salesman chatted us up about his personal life before I said I just want to see the car. He finally went to get the car and came back and told us it had sold first thing that morning BEFORE WE HAD LEFT RICHMOND. So we have now wasted 3.5 hours that was completely preventable if they cared at all about customers.

Becca Powell was an absolute pleasure to work with. From the first communication, she was kind,…read moreprompt and exact. She made sure I got everything I wanted and needed in order to get me in the car. The best car buying experience and the best salesperson I've encountered. I mean she is the current heavyweight champion of Audi Hampton. I actually drove 2.5 hours for this car because my local Audi dealer was rude and untrustworthy. I will be sure my next Audi comes from Becca. If she changes brands, I'm getting that brand--that's how good she is.

I bought a Ford Fusion from Garrett Motors. I usually get anxiety about walking into the…read moredealership, because I hate being sold to and constantly feel like I am being ripped off. That was not the case with Garrett Motors. From start to finish the process was top notch. Shawn listened to my needs and found the car that fit those needs. I will definitely he buying all of my future cars from Garrett Motors.

fuck this place they sold me a 2000 car that only ran for 2 months they need shit this place down…read morevery shady

Under the new ownership, last year took my Nissan Versa in for a Clutch repair/replacement. Took a…read moreweek, when I picked up the car. It's been almost a year and my clutch/gears are messed up again. Called and was to get a call back and not surprised but no call!!! Not good business with the NEW owners

I purchased my vehicle on July 4th of 2023. After one year the dealership was purchased (Now it's…read more'Nissan of Hampton'.... the entire service package that enticed me to purchase the vehicle will not he honored unless I drive 2 hours to the only other existing Winners Circle location. IN FRANKLIN VIRGINIA. I live near the HRBT in Hampton. I feel cheated (no free oil change, free inspections, etc.... just foul)

I had a vehicle that I was barely driving. Roughly 3,000 miles a year on it while paying $500 a…read moremonth plus insurance. Clearly, I didn't need a car and it didn't make sense to keep paying for something that just sits in the driveway. We decided to sell it. I had read some reviews online that made me nervous. However, I didn't want to deal with selling it ourselves. I also didn't want to trade it in since I don't need a car. The process was easy. We made more than 10k over the pay off amount. They handled all the paperwork and it was mostly stress free. I would have given this a 5-star rating but the waiting around was ridiculous. I don't understand why it took nearly 3 hours to sell a car. It took them 30 minutes just to get the final paperwork together. The employees were friendly and polite. They seemed to really enjoy working together. I'm not sure if I'd ever buy a car from them but if you are in the market for a car or to sell one? Check them out.

The worst ever! Trying to sell a 30,000 Suv and was ready to buy. After their 125 point bull crap…read moreinspection, and they said it passed, I went to look at it, and what I found was terrible!! All 4 tires had "Chunks" missing on everyone and the nack left rear rim had a 2" gash and chunk missing out of the rim, and the windshield had a whole close to the bottom. I asked if they would replace the tires since they were absolutely not safe, and the rim, and just fix the windshield. They said No. Outright bullcrap!!! They said it was acceptable, when it was clearly Not. As well, not neing picky, but I would have had to spend nearly $2000 dollars plus another 650 for trammy and differential oil change, as soon as I got it, on top of the overpriced sticker they already had on it. I walked out and would highly recommend to Not ever buy a vehicle from them. Liars and bs salesman and managers. I rate them a pure 0 out of 10!!! Dont buy from these people because they will absolutely rip you off!!!!