Becca Powell was an absolute pleasure to work with. From the first communication, she was kind, prompt and exact. She made sure I got everything I wanted and needed in order to get me in the car. The best car buying experience and the best salesperson I've encountered. I mean she is the current heavyweight champion of Audi Hampton. I actually drove 2.5 hours for this car because my local Audi dealer was rude and untrustworthy. I will be sure my next Audi comes from Becca. If she changes brands, I'm getting that brand--that's how good she is. read more

Audi Hampton - S3 - Car Dealers Near Me - Hampton, Virginia

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I had an absolutely horrible experience purchasing a used 2015 BMW X5 (41k miles) from Audi of Hampton, and I would strongly caution anyone considering doing business with them. The very day I bought the vehicle, the TPMS light came on, there was a strong burnt oil smell in the cabin, and I discovered the sunroof was leaking water. Their service department took the car back, claimed to replace a sensor, but the light came right back on during the one-hour drive home. When I brought it back, they said they couldn't help since "no fault code" showed. Months later, the TPMS issue is still unresolved. The sunroof leak was worse--on the very first night it rained, water dripped inside from the passenger visor, and I even found paper towels shoved in the corner, apparently to hide it. After multiple trips back, they said the sunroof drains were clogged, but in the process, they broke the windscreen and then stalled for weeks before finally replacing it. The oil smell was the most concerning. I was told it was just leftover oil from their change and would "burn off in a few weeks." Instead, smoke started coming from under the hood, and I had to pay $200 to tow it back. Eventually, they admitted the valve cover was leaking but refused to fix it, saying the car was sold "as is" and without warranty. When I pushed back with the General Manager, Lance, he was dismissive, condescending, and unwilling to help--even after admitting it was a preexisting issue. On top of this, despite claiming the car had never been in an accident, I later found paint overspray and cloudy paint on the doors. The dealership never disclosed this. It also took them over two months to get me the title. When I finally took the car to a BMW specialist, they found: A major valve cover leak that could have caused a fire Oil contamination in the coolant reservoir (likely from mishandling during service) Needed a brake fluid flush Total out-of-pocket costs: $3,400. All of this after paying Audi of Hampton full retail price. I asked only that they do the right thing and help with the repairs, but Lance the GM refused. As a single dad with kids, I trusted a luxury dealership to provide a safe vehicle. Instead, I was given a car that was unsafe, poorly inspected, and misrepresented. I even traded a perfectly good car to them they would only give me 17k for it and put out up for sale for over 23k. I know dealers give less and I made mends with that. If you are considering buying a used vehicle from Audi of Hampton, do not rely on their "inspection." Insist on having the car thoroughly checked by your own independent mechanic before purchase. This experience has been beyond disappointing--it has been dangerous. I will never purchase from Audi of Hampton again. read more

Something was off from the moment we drove up. A total of 2 associates clearly saw that we were having issues with trying to locate the sales office as the location is under construction. One woman was walking around; I believe she worked in service. There was another gentleman sitting outside and I believe he worked in service. We walked through the service department and the staff stared. On to the sales department the gentleman who assisted us was awesome; he did what he could! Yes, I had a budget in which I wanted to spend and what I did not want to go over especially since there was a sale back in July where Audis were selling for $38,000.00. Right now, Audis in Tennessee are selling for 41K and up (2024 mods-new) saw a vehicle in New Jersey that was around 42K and the staff acted like they could not locate the vehicle even though I showed them the link it came from; I attached photo of vehicle and link. One GM I believe mentioned something about my budget was more of a Q3 budget but then the salesman retrieved a Q5 45TFSI that looked to have many options on it. OK, i thought, they are telling me my budget is too low but with my "low" budget, you bring out a car with a ton of options???? They brought out a blacked out Q5 (Stock ID: AT54244 with price of $50K advertised online. I did not get far as getting price b/c I walked off). Also, upon the first sales manager I explained that I was looking at a Q5 45 TFSI but he brings spec sheet out for a Q3 and an Audi Q5 40 TFSI. Also, they were confused about pricing and they made it as if I were "making up pricing" about what I researched online! I always research when looking at a car. I know cars very well. they also provided AUDI does not allow for pricing to be discounted heavily or something such as this. Link: https://www.audichattanooga.com/new/Audi/2024-Audi-Q5-for-sale-chattanooga-tn-f0a43b94ac185befae14580a265ba4d7.htm - This car is $43,090.00 and looks to be a Q5 45 TFSI Link: https://www.audichattanooga.com/new/Audi/2024-Audi-Q5-for-sale-chattanooga-tn-a1ee6ccfac1827620bc4037d188e05ce.htm - This car is $41,690.00 and looks to be a Q5 45 TFSI This was my "budget" that the Individual informed me was not able to be accurate because I was referencing Q3 pricing read more

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I bought my Audi in Manassas in 2021, started getting my car serviced at Audi of Hampton, since it was closer to where I live. I never had a problem with the service department, but on the 18th, I was so disappointed with the service. My appointment was at 9:40 and was told by Mike Baglieri it would take a couple of hours; it was done at 3:25. I needed an oil change and the air in my tires checked since the air pressure light was on and needed it to be reset. My son took the car for me that day, and with him I sent a note to Mike, asking him if I could get an estimate on having my back window fixed, as well as passenger side headlight replaced. I told him I understand if there was going to be charge, and if he could let me know how much. I couldn't afford to have everything fixed, so I wanted to see which I could have done first. Later that day I spoke to Mike, and he said he couldn't give me an estimate on the services I requested, and I would be charge for 2 different diagnostic amounts, if I did want an estimate because they were located at 2 different locations on the car. I understood and told him I would wait. I also asked why it took so long for the car to get done and he said they needed a diesel mechanic to come in and had to wait for him. I couldn't understand that, because if I have an appointment and my car has history there, shouldn't a diesel mechanic already be scheduled to come in? My son picked up the car around 5:15 and brought it home. Later that evening when I went out to walk my dogs, I noticed that the car wasn't cleaned, although the maintenance sheet said everything that I requested was done, and a complimentary wash was done. When I drove my car to work the next morning that's when I really noticed everything. It's like the car wasn't even touched. I texted Mike, he said that service was done. I told him I'd be bringing by the car after 4, to have him see the shape the car was in, and to have my air pressure reset, because the light was still on. He texted back, "he stated he reset it, I'll need to see the vehicle anyway, we can check it for you." (this is the text I got on my phone). I brought the car in and Mike was with a different customer, so Kaitlyn helped me. I explained the situation and she said she'd have someone look at the vehicle. She said the reasons she believes the car wasn't' washed or vacuumed was because since the headlight was damaged, they were worried that it would cause more damage to the car. Mike actually explained this earlier to me too. However, the previous time I brought the car in, the headlight was already damaged, and they washed the car, so I don't really understand. Anyway, I said to go ahead and wash the car anyway. If this was the end of it, I wouldn't have written this review, but it didn't stop there... While I was waiting for the vehicle, Mike and Kaitlyn started talking about me. They must not have seen me, because there is a partition and plants on it covering the sitting area. I was so grateful no one else was in the waiting area, because I felt so humiliated by what they were saying about me. I'm not one of these customers that can afford to have things done right away, and they made me feel like I shouldn't even be a customer. When the car was done, Kaitlyn was at her desk and Mike was walking in with the keys, I couldn't even look at them, because I was so upset. How can anyone talk about a customer the way they did. I got the keys and walked out. What should have been done on the 19th, should have been done on the 18th. And for an oil change and tire light reset to last almost 7 hours is hard to understand. Ray Durham was there that day, and I wish I had started out with him. I had him several times before, and he never belittled me like Mike and Kaitlyn did. read more

This place is an embarrassment to car dealerships everywhere, they run a scam called the millennium package which is a 1600 dollar detail package that is "pre installed" . The car we looked at had stains everywhere and if they did detail it, it would be the worst detail ive ever seen. We argued over taking the package off for about an hour until our salesman got scared and got his manager. The manager was very unhelpful and rude and wouldn't budge on anything. The car had been sitting for months so when he said he had no room to work with us i didn't believe him. And then they kicked us out after. This dealership is extremely unprofessional and rude. Would not recommend them ever. read more

We took our 2015 Audi Q5 to dealership because the DRL on the driver side was not working. We left the car for them to look at it and give us a price. After leaving all day, they never called and we called before they closed and found out that the light needed to be replaced. They had taken the front bumper off the vehicle so we left and gave them the go ahead after a price quote to get it fixed. After 3 days, we checked on the car again and the mechanic who was working on the car ordered the wrong part. He had to take the headlight out on the driver side to verify if he had ordered the right part because when the new one was put in it was still not working. We were told that they had to re-order the correct part, so we left our vehicle there for another week. In the first place, why would you let an inexperienced automatic work on a vehicle and they were not sure of what they were doing. If we had wanted to not leave the vehicle, we had to pay a charge for them for taking the bumper off and putting the bumper back on. I to commend them for giving us a loaner to drive. That was the only thing done correctly, but it is nothing like having your own car to drive. When the new part came in, it was replaced and we were able to pick the car up. The next day my husband went to wash the car and water was getting into the driver's side headlight. My husband took the car back and complained about it because nothing was wrong with the driver's side headlight. Of course, we got some lame excuse about the manufacturing seal being broken when they looked at it. We made another appointment for them to take the vehicle and fix the water going into the headlight. We picked the car up and again, when my husband went to wash the car water got into the driver's side headlight again. The excuse we were given is that it was an old car. Well the light was not leaking water when we took it to them and they wanted to replace that headlight assembly as well. As o f today, the light finally stopped working and now we have to bear the cost of getting it replaced because of their negligence for not resealing it properly after they took it off. We WILL NOT take our vehicle back to this Audi dealership again. read more

I purchased a brand-new Audi in 2020 Q7 and it was the worst decision I have ever made!! I have had nothing but problems with the squeaking brakes. I have made over 5+ visits to the dealership regarding this issue. I have escalated multiple times to the dealership to no a vale. The most recent visit they agreed to change the back brake pads under a wear warranty. I had to pay for the surfacing of the rotors. ($450) I am being told it's a known issue with Audi and the Q7 model which is RICDICULOUS!! You can trust and believe it was NOT communicated at the time of purchase. I will continue to share my experience. Very unhappy customer!! Antonio B. read more

What a poor experience. I had planned to purchase a car from them however trying to reach a representative the same day proved challenging. By the time we finally connected, it was too late to make the drive up that day, and I was unable to cancel my meetings for the next day. We arranged a time to come up the next day. I took off work and had a confirmed appointment with the representative. I'd provided all info for my trade. On the day of the appointment, I went in to print out the information only to find the car had already been sold. Had they not delayed in getting back with me, I would have bought the car 2 days earlier. I could have given a deposit and I passed on another car for this one. Not to mention the time I took off work for this nonsense. Naturally, they tried to substitute 2 other more expensive cars and reading the reviews here that seems to be their pattern. As a former Audi owner that had nothing but praise, I am extremely disappointed in this dealership and it has soured my view of the brand. read more

SCAMMERS! Buyer Beware! These LOSERS pulled my credit with 3 different banks and then sold my car to someone else for $1k more AFTER pulling my credit! DO NOT DEAL WITH THEM! They had me wait all day after pulling my credit and then sold it to someone else for a higher offer! This dealer is FULL of SAVAGES. The finance manager Daniel and sales rep Katherine are HIGHLY UNPROFESSIONAL. Will never go back! read more

February 18, 2020 SALES VISIT - USED my experience I located and SQ5 on their website a few days ago. It was stock model AT9060. I asked about it. They said it was not available and tried to sell me another over priced model for 7k more. Today they raised the price 3k on the one I originally asked and it is still available. *****On Monday, February 17, 2020, 04:36:31 PM EST, *********at Tysinger Automotive Family *********** wrote: Tysinger Automotive Family Having trouble viewing this email? Follow this link to view online or request to no longer receive emails from us. That particular one has sold already, however I do have another prestige that is white on red. Would you be interested in. I have attached the window sticker of the original build. https://www.tysinger.com/used/Audi/2019-Audi-SQ5-92d65ca40a0e0ae878bdca4fd920b406.htm*** I get this the next day I have some important information for you. Due to fluctuating market conditions, the 2019 Audi SQ5 you were looking at has had a pricing increase. The pricing has been changed from $46,384.00 to $50,000.00. Due to this change, we've applied a 72-hour pricing protection guarantee for the 2019 Audi SQ5 and will honor the pricing that you were initially given. I spoke to the GM and he is a really good guy. He went over how it was an honest mistake and along with some general mistakes. Considering the fact the he called and spoke with me even though things have not gone as hoped to this point I would recommend them.Communication goes a long way, read more

Great Company! Sales Department is Awesome!!!

One of the only dealers, let alone companies who actually cares about doing the right thing and the reputation they leave behind is not worth more than making a dime read more

I usually would go to the Audi dealer in Virginia Beach. After many subpar experiences I decided to go to Tysinger Audi in Hampton. I am so glad I did. The Customer service far surpassed anything I have experienced in a long time. Jeff Bedsaul has been amazing and his care, concern, and honesty in regard to me and my Audi vehicle has been nothing less than exceptional. Thank you! read more

The sales manager pushed me away! I went to Audi because of the good service reviews. I think I was wrong. The 2nd star is only for the person who was working in the parking area. He was trying hard to help me at least. read more

I told the salesperson that I wanted this car several times, and he said yes! Then I booked a car, and the manager signed me a contract with another car. I didn't care because I couldn't read English. When the car arrived, it was different from the one I liked! I feel cheated by them! read more

I purchased a used car at Tysinger in November 2017. I thought that the attention I received was great. After 1 day I found that an outlet was not working and the item was ordered and fitted at no charge. This year I had the car serviced and Jeff informed me with updates along the way. I am due to get a job done next week and I am sure I will receive the same level of service. Russ Harris read more

I bought an Audi from them. The sales department was awesome. There was a hiccup with an oversight with a recall, but other than that, they worked around it and gave me a loaner until my car was ready. The issue I have with this company, is solely with their service department. P.S. DO NOT purchase the diamond care package. Their service department is garbage, and will not do a solid job on the ceramic coating. They coated over mud, and tried saying that would be okay. I have recently attempted to call 4 different times now, and leave messages with 2 different service department agents to attempt to schedule an oil change with them. They have refused to call me back on all four occasions. So apparently, they do not want my business. Long story short, they have my praise with the vehicle purchase, but I can not speak highly for the business, solely due to their absolute atrocious service department. So I will take my business to Richmond, or VA beach Audi Dealerships. read more

My husband and I had a great experience at Audi Hampton. We communicated and negotiated via email. We were offered a great deal with all of the options we wanted. The only reason I give it a 4 was just the pressure at the end of the sale but the Audi manager and Sales Specialist were great. read more

Without a doubt the best buying experience I've had. Chuck Levy, Tim Bruff and even Blake Tysinger were involved in the process and went above and beyond in my opinion. They make it very clear they are looking for long term relationship with their customers; not just a quick sale. read more

I've been to this place twice and my first experience was ok.. But now I'm back and need a loaner and read one of the other reviews about a loaner and didn't won't to believe it but shore enough you can't get a loaner now I have to miss work today that's not good at all and didn't really get no reason why they just don't have at the moment really a big dealer ship not even 1 read more

The worst service department I've ever worked with. Misdiagnosed engine issues causing more parts and money and time than necessary. Never available when trying to contact the service dept. Called service rep. Jeff multiple times a day several days a week for 2 months and always goes to voicemail. When he does call its on Monday and I don't hear anything for 2 weeks after that. Car's in their shop for two months with no "available" rental even though they guarantee one free. Extremely overpriced service for mediocre work. Wouldn't use this place again if ALL my service was free and it was next door. read more

The vehicle we really wanted wasn't ready but Joe provided us with amazing customer service. He kept in touch with us and unfortunately the car we wanted to sold while we were out of town. I just wanted to show appreciation for Joe because he definitely went above and beyond. Anyone who has the opportunity to work with him will not be disappointed. read more

I am new to the area and feel that Audi Hampton has a First Class service department. My appointment was provided the following day of my request (considering the complexity of service required). A loaner car was quickly provided and I was on my way running errands within 30 mins of arriving. When I returned...my name was on a marquee as I pulled in welcoming me back, Ray came outside in the could to ensure my satisfaction with my car service. I have to sum Audi Hampton up by this saying..."Your life isn't delayed, when your car stops for service!" Thanks Ray for your A+ service. read more