It was a terrible experience at Wynne Ford's service department today. I honestly believe I have never had a worse service experience anywhere else. On April 7, 2026, I had an appointment to address a recall on my truck. Since I bought the truck at Wynne Ford, I thought it would be best to have the recall service performed at the same dealership, believing they would appreciate keeping a new vehicle owner as a long-term customer. However, I was mistaken. It was my first time at this dealership's service department. I arrived to find no other customers, yet I was ignored by all three service advisors. I had an appointment with Lory, but she ignored me, never acknowledged my presence, and didn't say good morning. I waited patiently, but she never asked, "How can I help you?" I only received help after Ms. Brandy German asked if she could assist me; she was the only person who helped. Lory and the man next to her appeared hostile and indifferent, as if I were bothering them, making me feel unwelcome. The service advisor seemed to suggest they didn't enjoy working at Wynne Ford's service department, which was noticeable to customers. Their disgraceful behavior raises concerns about the quality of management. After dropping off my vehicle keys, I waited in the lounge, checked the dealership's Yelp reviews (2.5 rating), and spoke with another customer about poor service. My vehicle's recall was completed at 10:45 AM, and the technician left it at the front door. I waited 23 minutes without any update, then asked the service advisors for my keys. Neither Lory nor the other staff cared, but Brandy German helped me get the keys and leave. No paperwork was given for the recall, and overall, it was a terrible experience. In my opinion, the public should take their vehicle elsewhere. If the service department has a 2.5 rating review (very low) and has not fixed the issues, the customer should avoid taking their vehicle there for any type of repair or maintenance. They do not deserve your business. read more

Went in to trade my 2020 jeep grand Cherokee with only 40k in miles I had a cars.com instant offer for 21k. The vehicle I was going to test drive had previous damage no one told me about. My offer from the dealership was 19k I had a long winded explanation about three things: -vehicle inspection is out of date (tags are good til 27) & he would have to put my vehicle through all sorts of maintenance once he took it on even though I had all my service reports and receipts. Tires, oil change, oil filter, wipers, various fluids, brakes -minor damage reported to carfax (has been fixed before I even bought the vehicle) -that's the market value ( "we don't do that " is what I was told, said in the 10 minutes he was in his back office he found 100 similar jeeps selling for 19 in a 40 mile radius) The guy I road around with was cool had a good conversation it's the office personnel I had the biggest issues with. My vehicle was undervalued. And ironically the vehicle that I test drove was damaged and that affected the price 0% I would still have to pay the new car price and then they would most likely report that damage to carfax and affect my new vehicles re-sell value down the road and they would take no hit whatsoever...In addition to all this, I work for the US Navy and my time that I get off is very little and precious. My evening was wasted and I'll never get that valuable time back. Wouldn't recommend this dealership to anyone please be on the lookout for shady business practices at this location. read more

I recently took my car to Wynn Ford for a diagnosis on two serious issues, and I was shocked by the cost. They charged me $129 per diagnosis, totaling nearly $400 just for identifying the problems. One of the issues was just the tire pressure sensor light, which I knew wasn't a big deal. Had I known they would charge $129 just to confirm that, I wouldn't have even bothered. In my experience, most shops charge a flat fee for diagnosing multiple issues, and the most I've ever paid elsewhere for multiple diagnoses was $200--far less than what Wynn Ford charged. If you need a diagnosis, I strongly recommend going elsewhere. There are plenty of shops that won't nickel-and-dime you for every single issue. Save yourself the unnecessary expense and look for a repair shop with fairer pricing. read more

I visited their parts department for assistance in finding the part for my 1997 Ford F150 on 06/30/2025. The parts specialist was so rude and condescending . The young man was sarcastic and replied "we sell 2025 trucks and yours is a 1997 and you expect me to find the part #, a relay switch!!! I reported the incident via online chat and they promised me that a magner will call me. That was almost two weeks ago, and so far no call. This was my second unpleasant experience at that location. I will never buy a Ford again! read more

It's impossible to call the service department and actually talk to someone. Other departments will answer take a message and no one EVER calls back. once vehicle is in service to get update is a hassle. no one calls to tell you when your veh is finished. they are supposed to send update through text however you recieve no text until the day AFTER picking up your vehicl! the actual service on the vehicle is good. read more

This is my third F-150 that I owned of the course of last 25 years. I think it is the best one yet. The folks at Wynne Ford are awesome I think I made the right choice with buying my new F-150 XLT from them. My Sales Consultant Justan Bailey was a big help from start to finish with my purchase, he was able to answer all my questions. Everyone I worked with at Wynne Ford did a great job. read more

Wynne Ford - Car Dealers Near Me - Hampton, Virginia

You know what i've never notice about a car dealership service review? There are very few 5-star reviews...........you know what else? YOU AIN'T GONNA SEE ONE TODAY! LOL! Now that I got that out of the way, let get to the serious stuff on this review of Wynne Ford Service Department. Looking to get a tune-up completed for my 2000 Ford Focus ZX3 after a "Mom and Pop" auto place couldn't remove the #1 spark plug that was singed in. After being recommended to call a Ford Dealership, I was delighted to find that Wynne Ford deals with singed parts all the time. Spoke with a bubbly individual who made me feel really good and confident to get this service done. She was confident that Wynne Ford has seen this problem before and fixed it. She offered me an appointment for the next day which was Friday. I didn't immediately take it (why I don't know) but was able to get one for the following Monday. After the appointment was set, a text was sent to my iPhone confirming it. I was set! Friday before the Monday appointment I receive a phone call from my assigned Service Advisor Casey. He was calling to double check on what service I wanted, gave me an expected price and made sure to call me if further service was required. That was important to me, calling and keeping me advised what was going on. Casey gave me a price and that is exactly what I ended up paying. The service was dong to perfection and the car runs good. There was some other problems with some other rude service advisors to change the appointment; but its not worth mentioning in this review. My recommendation is this; not matter how old your car is, always let the dealership perform tune-ups. Wynne Ford will be doing my next one. Thank you and HAPPY YELPING! read more

I recommend Wynne Ford over any other Dealership in the 757! They have the best Sales Department team you could ever have Go see Lauren Austin & Dee Penne Or looking for great service schedule an appointment with Ellery Smith Go to Wynne Ford, They Truly Care read more

I wish zero stars was an option. Because that's what Wynne Ford deserves. This dealership is the most incompetent and slowest I've ever worked with. The employees are unfriendly not just to the customer but each other. The atmosphere is tense. Not to mention, if you get an update on your extended stay there for something that should take a fraction of the time, you're lucky. There is no communication and they won't return calls. I suggest you take your money and time elsewhere! read more

I purchased a 2015 Ford Escape 3/28/2018. I noticed a vibration when it was between 65 and 75 mph. It had only driven it a few times and had driven it less than 400 miles when it brought it back to have it looked at. The service department told me I'd have to speak to the used car department to get the approval for the service. The used car manager approved so, I bought it over to the service department. They took it out and a very short time later brought it back saying there was nothing wrong with it. They also said they checked to make sure the front wheels were balanced. I went back to the used car manager and explained that there was something wrong with the SUV. All the used car manager could say was, we offered you a warranty when you purchased the car. This SUV only had 16k miles on it when I purchased it. I took it to Tread Quarters the next day. They told me both front tires were out of balance and fixed the problem. There is no vibration anymore. I'm upset for two reasons. First, the service department either lied to me or is incompetent, possibly both. Second, the used car manager should have stood up for me when I told him the SUV wasn't out long enough for a test drive and for them to pull the wheels and check for balancing. All he wanted to do was remind me that, I didn't purchase a warranty. The only reason I gave them two stars, not one, was for to my sales person Rick. He tried to assist in getting the issue fixed but, I guess didn't have the authority. I would caution you from buying any used vehicles from Wynne Ford. I will never again. read more

We've purchased several vehicles from Wynne Ford and have always had a great experience! If you're looking for a reliable dealership, this is the place to go. The sales staff are knowledgeable about the vehicles and the service staff are dedicated to getting your vehicle back to you in tip-top shape. Note: So many people rely on them for service that they can get very busy. A little patience may be necessary but it's worth it. We've been with Wynne Ford for 9 years now and can't imagine going anywhere else. By the way, if you haven't experienced the perks of their new Wynne Advantage program yet, you're missing out! Check out "how they roll"! read more

Wynne Ford - Car Dealers Near Me - Hampton, Virginia

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Purchase of said vehicle and start date of the Premium Care Warranty is 09/26/2016. Plan Expiration 36,000mi or 36 months. Total purchase price was 2956.10 On 01/02/2017, I took my 2011 Nissan Frontier to Wynne Ford for servicing at Wynne Ford in Hampton, Virginia. The service advisors Casey Hefner and Christopher Young refused to honor the service warranty. The reasoning is that the heating coil was clogged and not leaking. To further add insult to injury, I was charged $95.00 for a diagnostic, as follows: ELECTRICAL DIAGNOSIS: "68560 PERFORMED HVAC DIAGNOSIS AND FOUND LOW HEAT OUTPUT FROM VENT REGISTERS. FOUND 50 DEGREE DIFFERENCE BETWEEN INLET AND OUTLET PIPE OF THE HEATER CORE INDICATING INTERNAL RESTRICTION. WHEN RPM IS HIGH HEAT OUTPUT WILL INCREASE. NEED TO REPLACE HEATER CORE. " Within the first 30 days, I have experienced problems with this vehicle. The idling positioning sensor need to be adjusted due to the vehicle vibrating. It appears the only reason it was fixed was due to the timeline being under 30 days from the purchase date. I am disturbed by being abruptly turned away, in spite of purchasing the additional premium care warranty purchased. In reviewing the policy, I believe this is a case of auto warranty fraud. To the best of my knowledge and written policy exclusions, leaking or clogged coil would have no bearing on honoring the service agreement. If this part or the vehicle itself is known to be defective under the warranty, Wynne Ford and their underwriters should take ownership with a fix or replacement, if necessary. At the time of this writing, my case is being handled by the BBB. However in light of the customer service (or lack thereof) in such a short time frame of purchasing this vehicle, I cannot in good conscience recommend this dealership or any of their affiliates. I hope we can find an amicable solution. read more

I recommend Wynne ford infinity stars! Rick Edwards is the man you need to go see when getting a used vehicle! I will definitely buy another vehicle from there in the future. read more

Wynne Ford - Car Dealers Near Me - Hampton, Virginia

Needed some major work to be done on two of my vehicles. They did the work in a timely manner and vehicles act like they are brand new. Employees were very polite and helpful. read more

I'm working on my car in my garage and had an issue so I figured I'd give them a call to talk to a mechanic or someone and see what they would say. Got on the phone with some lady in service department, I asked if I could speak with a mechanic about my car and she responded with "we typically don't do that here, sorry" and hung up on me. What happened to customer service? Does it even exist anymore? read more

I wish I can give a negative stars to this place. We bought three cars from them ! My car got treated like garbage their mechanics doesn't respect people's cars. They scratched my car when I dropped it for detailing. They had grease finger prints all over my head liner when they serviced it for oil. They dented my bumper when they serviced my focus. And now I dropped the car for routine service they told me it will cost 42$ and some change. Went to pick it up they charged me 57.45$ for oil change and tire rotation. ITS A FOCUS its not some super car. I am done dealing with them. I'm done. It's illegal to advertise for a price and charge for more. They charged me 15% more than what he told me it will cost. 30$ for labor and it didn't take half hour. oh updated today is 03/08/2016 they called me and said that they will refund me the difrence only if I bring them the coupon for "the works". is it illegal to change prices on the repair with out notifying the customer ? read more

I bought a 2016 brand new Ford Focus in 2016....well let me just say it was the absolute worst thing i have ever done to myself. This car has had so many MAJOR issues and the dealer and mechanics just brush it off like it's normal. The guys in the service department try to be kind and helpful, they try to explain as best they can, but you can tell they know the car I bought is a piece of shit and their best source of income. I've had 3 transmission replacements, a tire rod replacement, gas tank recall, and now am looking at an oil leak where the fix is $1200 and the reason they gave for it is "time". This car is 5 years old and the week after my bumper to bumper warranty expired all of the electrical (Bluetooth, gps, charging ports, even the button to turn the radio off) stopped working and I was quoted about $1k total for whenever I felt like fixing that too. (Very convenient timing am I right?) For your own sake, please do not buy a car from Ford, stick to trucks. Or maybe just go with a different brand all together My salesperson was helpful and friendly but I wouldn't trust them here to sell something reliable if that's what you're looking for. The ONLY saving grace is the free oil change, inspections, and Wynn Ford plan that gives you free tires every 50k miles. read more

I bought a Ford F-150 here and made an appointment for an oil change. Online it said it would cost 40 dollars plus tax. showed up a half an hour before my appointment just in case they had an opportunity to work on it early. An hour and a half later i asked if they had started on my truck. They told me it would cost 80 dollars and that they hadn't looked at it yet. They said IF they could find a technician then they would look at my truck soon, they said then it would be 45 min after they started. Not sure why the cost doubled, I also don't know what the appointment is for if no one comes to look at your vehicle. Maybe I'm Salty because I'm in the Navy and scheduling appointments is very difficult for me because of the hours i work and the fact that i am at sea very often. If you can afford to pay double on auto repair for whatever you are quoted and you have over 2 to 3 hours to wait without a vehicle during the week, then this review does not apply to you. I will try again next month when I'm back on land. Maybe i will get lucky. read more

I have purchased vehicles at a number of dealerships on the peninsula, but the need for a cheap used car quickly brought me to Wynne Ford. The customer service provided by Rich Marchese is beyond what I have received anywhere else. He is so responsive you would think we bought a $50,000 vehicle instead of a cheap used vehicle. He continues to resolve every issue and acts happy to do it. He never acts like we are anything but the most valued customers ever. I took my son along for his first car buying experience and I can see him being a lifelong customer if we can receive the same responsiveness from the service dept as we have received from Rich in sales. read more

First off, I would like to start off by saying that I have enjoyed my time here with Wynne Ford - until very recently. Most recent events: I brought my car in to get serviced with an oil change and the works, but was informed that my maintenance package was expired - which confused me because I bought it for a 24 month term and had only purchased the car about 15 months ago. After talking with Victoria (which, thank you again Victoria!) I learned that since my car was a "loaner car" before I became owner - I was purchasing a $1,030 maintenance plan that covers two years FROM THE DAY THE CAR WAS PLACED INTO SERVICE. So basically - I paid for a maintenance plan that would only cover one year of me owning the car and I also paid for the entire year prior to me purchasing it. I was never disclosed this information from financing. Even my contract says 24 months, expiration date September 2021 - but I signed it in September 2020. I clearly remember asking the financing adjuster to ensure I'd be covered for two years - so I was under the impression that I was covered for the entirety of my 24 month term starting in 2020. Victoria thankfully comped my oil change service this time around. I haven't even looked at my electronics coverage package, so I can only assume that this will show me the same thing. Please beware. My vehicle doesn't even need that many oil changes. Once a year - twice at most. So it was not even necessary for me to even purchase this maintenance plan after reviewing all of the information. I would have saved A LOT of money by opting out of doing so. Earlier events: Rewind to late July - my car was unfortunately stolen and wrecked. My car was in the body shop for a little over two months - which to me is fine. Getting the car towed to their shop took a few days, and I am a patient person and would love for my stuff to get the time and attention it needs to feel and look like new again. I received my car in the middle of October. After driving it - I noticed a very odd noise coming from my passenger side tire and it wasn't going away. The body shop gladly took the car back in to make repairs for the next couple of weeks, but upon receiving my car again there was still a noise. At this point, I had no rental time left through insurance and nobody to borrow a vehicle from - and rentals are outrageous around this time. Thankfully, my second time returning the car, Ford offered me a rental for about a week and a half to two weeks. I received my car for the final time and everything feels and sounds good again. I would like to mention that everyone in the Wynne Ford body shop was wonderful, understanding, and very patient with me and my car, but I also want to say that I believe that me having to return my vehicle twice was unacceptable. These things can happen, but I seem to have a lot of issues with Wynne Ford and I will most likely be moving to another dealership for any future needs. I appreciate that when a mistake or oversight is made, Wynne Ford will make it up. I do not appreciate that these types of things need to be made up to me in the first place. I also believe that not disclosing more information about these maintenance plans is almost criminal. If I would have known that my maintenance plan was only going to cover one year of service, I would have likely turned it down because I should not have to pay for an entire year of service for a vehicle I did not even own for that time. read more

I bought my car in November from Wynne and I've never had such a great experience at a dealership before. The sales staff is amazing; no pressure, no trying to sell me something I didn't need. I got everything I wanted at a price I could afford. I highly recommend them!!!! read more

Praise Allah for your service. May Allah bless your business and employees. The work you did had to been directed because of His Holy blessing. Thank you. read more

we went in weeks ago and told them what part was needed and they still took the car for 6 hours just to say "yep, that's the part we need. Also, we don't have it". So they say " hey we will order it and we will call you when it's here." No call, no email, no text. Big surprise. So we decide to call after it's been a few weeks. No one calls us back for days, we called relentlessly. When someone finally answered he said he had no idea we had a part coming in. Then comes today, Our car was done for an hour and a half and let us sit in the waiting room without a call, text, a person to come tell us, NOTHING. we were told the services would be free of charge because it was under warranty and guess what.. we were charged. Also, your sales personnel need to be looking around when they walk through the parking lot. They literally don't even look up EDIT: go to do an oil change the very next day and almost every single the torx bolt is missing maybe tell us while you're in that exact area??? read more

A friend took his beloved mustang here for a simple oil change. They took 8 days and damaged the car. Instead of taking care of his car and fix the damages, they blamed him and got caught because the pictures they took proved the car was not damaged during drop off. It is very unprofessional of this dealership to have their customer service to call and give him attitude for the negative reviews they received. Who does that? I would advise anyone to not take their car here for any service or buy. This dealership is one to not be trusted. read more

I recently purchased a vehicle here and my sales representative Isaiah was super. The process went down when I went into the Finance office. The young man Hunter was very arrogant and degrading to myself and my wife. He was mad because I refused the products he offered. He actually was so mad he walked out of his office and left me sitting there for 15 minutes. Very unprofessional read more

Thank you all for being so wonderful and taking extra special care of my baby for her oil change today especially Lorie,Dwight, Austin and Joe!!! read more

I purchased a 2018 Ford explorer from them a year ago and I have had to spend so much money on this lemon purchase ever since. Within 2 months of owning the vehicle I had to get all new tires, and a new battery. I continue to have electrical issue after electrical issue and every time they claim it is fixed only to get the vehicle home and discover a couple days later is it not. Not only do they not try to work with me over the same issues occurring they continually charge more money. I will never purchase from them or a Ford ever again! read more

Unfortunately I had an issue again with my diesel Transit van, after talking with Mike the diesel service advisor at Wynne Ford I was glad to hear that it was going to be covered under my vehicle warranty even though I'm over 36,000 miles the team diagnose the issue ordered parts had me back 2 Days Later to drop the van off for repairs unfortunately for the mechanic things didn't go as smoothly as the Ford service manual describe but the mechanic kept that it got it done and kept me informed throughout the process I'm very happy with the service department every time I've come here over the last 3 years the people do a good job and make me want to come back they all try to help thank you Wynne Ford and Mike,and the mechanic that did the repairs read more

Very best car dealership on either side of the water. Super friendly staff. Very knowledgeable, no pressure, and cars are VERY reasonably priced. My go to Ford dealer from now on! Establishment was clean. Car buying process took just a few hours not all day. They didn't try to pressure us into anything we didn't want or need. They let us know what they could do for us and what other options could possibly be better for us. I have 100% trust in Wynne. You won't be disappointed! Wonderful experience. read more

I want to thank Wynne ford and recommend them. The dealership is excellent when it comes to taking care of their clients. I have 3 Wynne vehicles in my driveway, personal and business. They are absolutely the best dealership around. Thanks Wynne ford team for everything. read more

Bait and Switch advertising tactics. Mega Prize Game - The Prize Is (NOT) Right. Send you scratch off advertisement with a fake key. Everyone will think they won a 60" HD TV. But when you call in and enter code, you are asked sales questions. When you take time to go up to the dealership to collect your 'prize' they tell you its only after putting $1500 down towards a new car. Wow, really? That's how you earn customers? When will they realize business is earned through trust and honesty, not tricks and scams. Do they think their customer base is comprised of unintelligent people who are easily tricked? Great salesmanship! - NOT read more

Whenever I have my car in Wynne Ford for service I feel like I have a whole team of people invested and working for me. Its a great group.

Not happy, this ford is the worst dealership I have ever been too. Bought a brand new 2014 Ford Escape here was so miss treated by this dealer ship I just sold it to the Nissan dealer next door! I refuse to do any further business with them or any other ford representative. Now I have an awesome 2015 Nissan Rogue read more

Come here to get a lot of work done, okay customer service they are very busy.

Brought my car here for repairs. The quote was much much lower than the first place I took it, and the staff were very friendly and helpful. Work was finished in only two days, I'm very satisfied with the job they did. They did offer me a ride as well! read more

Absolutely hands down the BEST dealership on the East Coast! After our son had an accident in his 2006 Ford Mustang (at no fault of his), we immediately began looking for a new car for him. This of course was something that we didn't anticipate (to wake up one morning and have to purchase a new vehicle). We live in NC and we had been looking for a new Mustang for almost three weeks, and one day I finally decided to change my search engine to search a little further (distance), and Wynne Ford popped up. I decided to give Wynne a call, and when I initially called the dealership, I was transferred to a salesman Jeff, and as they say, the rest is history. Jeff's customer service was over & beyond the call of duty, and the transaction was SO smooth and quick that it amazed me & my husband! Because we were in NC (and 3 hours away), the transaction was entirely done thru email, Fed-Ex, telephone calls, etc,. By the time we went and picked up our sons new car, Jeff felt just like family. Our son loves his new car, and we are over joyed!! If we're ever in line for another new vehicle, Wynne will be our FIRST and ONLY stop to shop. Thanks Jeff for EVERYTHING - we will be back! read more

Wynne Ford - Car Dealers Near Me - Hampton, Virginia

I tried calling the service department to get a general ballpark quote on, what I thought, was a pretty basic and common repair and instead of being helpful, the woman I spoke to just started quoting me prices of random parts and proceeded to tell me there was really nothing that she could tell me to be helpful unless we came in to pay the $95 diagnostic fee and then HUNG UP ON ME. Wynn Ford will get zero of our business. I will happily drive the extra distance to go to a different Ford dealer. read more

Great service. Worked with me and my wife to get what we needed. Managed to get the financing and APR was down to our liking. Overall best customer service. read more

This is by far the worst car dealership I've ever been to !!! Have had a issue with them before but this takes the cake! First of all my car had to be repaired due to a safety recall on ford's behalf not only did they not have the part for about two months when they finally got the part I had to take off work lose money and bring my car in to accommodate for them and then they tell me they were not able to loan out a loaner car if I wanted a loaner car I would then have to pay $30 Ford makes more than $30 per second per day so how is that benefiting them in any way shape or form? The people in there need to be more diverse not a friendly atmosphere at all! Customer service sucks very badly, and the need more training in there work ethics corporate will be hearing from me today!!!! read more

Had a great experience! Jake was my service guy but he left shortly after. So Juan the new service manager took over and it was a smooth transition. Juan kept me in the loop when it came to my vehicle making sure I only paid for what was needed and safe for the car to operate. Great service. Fast and efficient. I will return for future service and tell my friends where to have honest quality work done. Thanks to Bruce the technician for taking on my car and making me understand exactly what the problem was and answering all my questions. This was a personable experience and I felt like I was dealing with friends and family. They made me feel like they wanted my car on the road as much as I did. It was almost like the car was theirs and the loved it as much as I did! Tim the Quick Lane Service Manager was also a big help. He never once said that isn't my department. He was always willing to help the team work was amazing. Thank you Wynne Ford Service Department! read more