I am normally apprehensive about Checkered Flag service departments due to poor customer service…read moreand questionable technical skills. However, this specific visit for a service and troubleshooting of a technical issue was a success. Excellent customer service from Jade and solid technical backup by Scotty. Now they just need to figure out how to hire more people like them.

I dropped my vehicle off to have the GPS/telephone/etc. system checked out because it was not…read moreworking. While in their shop they determined that there were a number of other issues that needed to be addressed at a cost of $1800. I went to Checkered Glag to pick up my vehicle this morning and the GPS/telephone/etc system was still not working. They said their technician was unable to duplicate the problem. This was total "BS" because the vehicle was parked in front of their shop and the system was not working.

Although no buying experience on my first visit I found them extremely customer oriented. The…read morecustomer service at CarMax VB sets them way apart from others selling used vehicles. My rep Scott Howard was incredibly knowledgeable about all aspects of buying and financing a used car. They gave me an appraisal for my car on trade in that was a few hundred less than I needed. However the inventory is staggering! They offer a 30 day money back guarantee on every deal. Who else does this? I was specifically looking for my son who resides in Saint Louis. Scott honed in on two area CarMaxx in the Saint Louis area to find the best cars that suited my specifications. There was never any pressure. The fact they are nationwide is a major draw to me as cars can be reserved and shipped to other locations at no cost or minimal fees of a few hundred. I look forward to doing business with CarMaxx the first time.

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

fair services pricing, buying a car was very easy and a good deal- no games in the process or…read moresurprises. Would I buy another car there ? Yes. Services always been good and quick, no issues.

New incompetent management. -- I made an "appointment" last week for 10:45 AM to have a recall…read morerepaired. They told me it would take about an hour. I waited all day and got a call that they were not going to be able to get to the vehicle. This pretty much wasted my entire day. This morning I got up at 5 AM to be first in line for their 730 opening to get my oil change and filter which I have been doing for the last 13 years. The representative said, "Do you have an 'appointment'?" I said, I've never had an appointment in 13 years for oil change, and filter." She said, "Well, now you need an appointment, but we'll 'try' to fit you in." She said, "I can't guarantee we'll get you in." She also said, "Since you have a recall, we can't do your service unless you have the recall done first." I went to talk to the guy that I have been dealing with for years complaining about this and reminding him that I had an appointment last week that wasn't honored. Even though everyone else I talked to used the term "appointment", he dutifully held the new management line and said, It's not an appointment. It's a "check in time." This is total BS. Everyone on earth knows what an appointment means. It does not mean come on over and maybe we'll get to you and maybe we won't. After 13 years, they have gotten my last dollar.

Horrible and getting worse. The service center is worse every time I go in. They offer zero…read morecommunication, hold your car for days and the only way to get an update is to physically drive to the dealership. Management is non-existent. Seems like everyone is running around like a chicken with their heads cut off, but they are doing about as much work as the chicken!

Their service center has low ratings for a reason. Twice I have gone here, if I go a third time I…read morewill definitely be a shamed fool! I took my car in to get its scheduled maintenance that I purchased via my dealership. Nicole pleasantly educates me on some sort of warranty coupons & I was only entitled to four throughout the duration of my warranty? Odd, never heard that before but ok, it should be covered, I did it all via the Hyundai website all through the warranty so I was confused as to why she was charging me for services included in my service package. IE the vehicle alignment. I have an extended warranty that covers the features on my vehicle. Here's where maybe miscommunication may have come into play? She calls to let me know that I have to pay for the dealership to "inspect" the issue, according to her, the company providing my warranty is requiring them to do a diagnostics (almost $200) BUT if the issue is covered I do not have to pay it. Welllllll....Surprise, surprise...it's not covered. I do not know what type of "diagnostics" they did but when I called my extended warranty place I was told my issue was covered, however, it is insurance & I don't think the dealership would NOT want to make money so I don't think they did anything with any erroneous or malicious intent but I am definitely taking it to another dealership for a 2nd opinion. Not only is my steering wheel warmer still broken but I am out well over $200 and then some. From reading the reviews it seems this dealership will take super care of you BEFORE you buy a vehicle but they're not too super caring AFTER you buy a vehicle. I am here to validate that! I will be taking my car to be serviced elsewhere from now on. Everyone is kind & friendly but if these service folks are working off of commission they will DEFINITELY nickel & dime you to make their extra nickel & dimes.

They have a complete inventory list on an extremely user friendly website…read more I saw a vehicle I liked and was contacted promptly by Mr. Carter (William) to offer any further details I needed on the Honda Pilot, we set up a test drive for a few days later. When we came the staff all had believable smiles and kind greetings. The manager Vernon is a very nicely dressed gentleman with good manners. My daughters and I felt very welcome. Free hot coffee from a fancy Kuerig Coffee Dispenser kept us warm, on the incredibly cold day we decided to venture to this beautiful establishment. We drove 6 different vehicles on this adventure. It was an enjoyable visit with William, he was patient and kind and braved the elements for our many requests with a smile and humor. He was very honest and straight forward, took the time to carefully answer all of my questions with detail. There was no pressure to pick a particular vehicle to work with. I never felt pressure to buy a vehicle, which was refreshing as car shopping can be exhausting. Over the course of our 3 hour visit not only did we learn a lot but we were entertained and laughing the whole time too. Reflecting on the visit there after having read the reviews the night before, I was incredibly surprised and was glad I went to find out for myself before judging based only off of those reviews.

I told them not to run my credit because I didn't want a ding on my report. they told me they were…read morenot gonna run it through any lenders. then when I left the dealership I see on my credit report that they ran it through lenders and dinged my credit all up avoid this place like the plague

I bought my son a Honda Fit from Mikel at checkered Flag Auto Outlet 8.6.25. Mikel made the whole…read moreexperience amazing and non stressful. I literally just couldn't believe it. He did everything he could to get me financed and get me the best interest rate possible. He was always smiling and was sooo very friendly. He was even able to get us a 40000 mile warranty! Mikel is a top notch salesman who isn't out to make a sale but out to help people get a reliable good used car ! Ask for Mikel for sure when you stop in.

Stay Away, Stay Away, Stay Away, Stay Away…read more I walked onto their lot in February. I noticed what appeared to be a nice looking Rav4. On the windshield of that vehicle was a brand new inspection sticker. That sticker was seen by me as a Checkered Flag guarantee of the quality of the vehicle and helped induce me to eventually buy the car. I thought I could trust that inspection. Now they do offer a three day trial in which they claim you can return the car. The car I bought needed some touch-up work which they agreed to do. The car was with them for almost two of those three trial days.  The day I did have the car and was driving in a quieter area with the radio off I noticed a grinding noise when the brakes were applied while coming to a stop. It was a repetitive, persistent and irritating noise. You wouldn't realize how many times you use your brakes until you have an issue like this. I contacted the salesman immediately and mentioned this grinding noise. As things were already scheduled for the touch-up work he said we could get the car in on the following Tuesday at the Toyota Checkered Flag Service Center. I didn't think it would be any kind of a major issue so I agreed. I went to the service center as scheduled. Explained the noise issue and proceeded to sit in the appropriately named "waiting room." After two and a half hours the service advisor comes out with a dour look on his face. He ushers me into his office and hesitantly tells me in a roundabout way that they took off the wheels and found that there were rings of rust that went around the front brake rotors. Even showed me pictures. The service advisor assured me that the brakes were still "legal" as the pad and rotor thicknesses were within tolerances. Legal is one thing, working properly without unnecessary noise is another. It's the latter I expected after having spent so much money. We went back and forth on this point. He told me it was a minor issue and should resolve itself after driving for a while. He also told me his hands were tied as he showed me a repair estimate citing "customer satisfaction" for $703 dollars which was declined by the sales manager Lucas Giles at the Outlet. As mentioned, the car had a new sticker on it. So what happened? Why does a car with a brand new inspection sticker have brakes that grind every time the car rolls to a stop? During their pre-sale inspection they must've known the brake rotors were rusty. So they saw the rust, ignored it, and put a pass sticker on the car. If the rotors were not making any strange noises at the time I can understand why they might ignore the rust and try to "get away with it," but if the new buyer has a problem I believe it should be fixed as it was an already known issue to them. I shudder to think what else was conveniently ignored? It is now the beginning of June, over three months and 2000 miles later, the irritating, repetitive noise still persists. It did not go away as promised. I have noticed that there are a lot of "5 star" ratings for this place. I do admit they are polished. They know their jobs well. The salespeople have a professional demeanor. They smile at the  right times and say the right things. They are experts at moving cars off the lot. When everything goes right and you happen to get a vehicle with no apparent problems I have no doubt it feels like a great car buying experience. However, if you do have an issue with a vehicle they just sold you, you can expect a different experience. I thought to myself instead of using their "Where winners buy" motto it should be changed to "Checkered Flag, where the customer comes in second, so we treat you like number two." "Buyer Beware" has never been a more appropriate phrase than when used to describe the Checkered Flag Auto Outlet car buying experience I had. Do not underestimate their ability to ignore that thing called customer satisfaction.  No problems with a nickname for my  Checkered Flag auto. I named it "Rusty," so thanks for that Checkered Flag. And thanks for listening. I hope this has been useful to you. Mike W.

My experience was a great one. When I started to feel a little overwhelmed, my salesperson Joshua…read morewas very patient and supportive. The atmosphere was welcoming, and the finance team, service department, and other sales staff were all friendly. Overall, it was a great experience from start to finish. -Latonya Barnes

Francisco was informative and good at getting us set up thank you for all hall Mazda :)read more

Thought they were Great with what I needed done, and Time Effective for what they provided. Never…read morehad a problem with them since I started using them for my Car needs.

I got Leo as my Sales Associate as my husband and I were in the market for a truck. As soon as we…read morefound the truck we liked most, we sat down with Leo who was professional and hospitable in ALL aspects, and a few hours later we left with the truck of our choice, and a deal that would knock your socks off! LOVE the team here!

Papa, Jay edghill, and the team have always made this an amazing experience! Customer service and…read moreattentiveness to get us in and out with exactly what we want!

Jay was an excellent salesman. Very accommodating and friendly. He did a great job getting my…read morefamily set up with our new viniman!