We've lived in Hampton Roads for 2.5 years and own two Subaru Outbacks. We bought one of them from…read moreFirst Team Subaru Norfolk because they had the trim/model we wanted, but we've avoided them the other time due to pushy sales tactics. This review, though, is specifically about their service department, which has been consistently disorganized and dishonest, with a particular service advisor who defaults to being defensive and argumentative. Our first bad experience was last year. I urged my wife not to write a negative review of her experience, but after today's interaction, I wanted to revisit it. Here's her story: "My 2016 Outback had a locked emergency brake and we had it towed to First Team because they were the closest. It took several days for them to figure out the problem, and it genuinely felt like no one knew how to fix it until one technician finally did. When I picked it up, the car had a strange musty smell. A few weeks later I brought the car back for its regular service and asked them to investigate the smell. I told the service agent (L***a) that I had to have my car back by 3 p.m. I dropped it off at 7:30 am and didn't get any update. I called repeatedly--no answer. At 5 pm I finally got a call saying my car was 'ready' and that a courtesy driver was on the way. I couldn't get there by then, so my husband Ubered there the next morning... only to be told the car wasn't ready and that the carpet had been removed entirely because they found water underneath it. For the next week, I had to chase them down daily for updates. The service agent L***a admitted she didn't know she was supposed to update me. I was given multiple contradictory explanations, including that it took '48 hours' for my carpet to dry outside the car. L***a's default is trying to convince the customer that they are wrong. When they finally said the car was ready, another service manager told me I was 'lucky' because they had just gotten a new cleaning product and mine was the first car they used it on. He warned it might smell like a pool for a few days. In reality, my car reeked of chlorine for six months. My husband said he could smell the chlorine in my hair every time I got out of the car. The car continues to have this smell today, albeit not as strong, one year later. When I received the car, my driver's seat presets were wiped and wouldn't reset. The manager and a technician couldn't figure out how to fix what they apparently broke when removing the seat. I was forced back into a loaner vehicle--even though earlier that day they pressured me to pick up the car because they 'needed' the loaner back. It was just one contradiction after another. Finally, anytime the driver side door was open, whether or not the car was on or off, the car would ding. I called the service department, and they recommended bringing the car in. But after my horrible experience, I couldn't bring myself to take my car to them again. We just looked up the fix online." Fast forward to today, I scheduled an appointment for a trailer hitch install and asked if the technician could slightly extend the bumper cutout to accommodate the bike-rack lock. I've had this exact hitch installed on another Outback, so I was familiar with what was needed. Instead of even discussing the request, the service agent (once again, L***a) immediately became argumentative and defensive--this is her style. Before work was even done, she already blamed me for errors in the result. At that point, I canceled the service and took my business to another dealership. Bottom Line: After 2.5 years of giving them multiple chances, First Team Subaru Norfolk has earned our lowest recommendation. Between poor communication, lack of technical confidence, dismissive and defensive customer service, inconsistent information, and outright dishonesty, this dealership has repeatedly proven to be unreliable. There are three other Subaru dealerships in the region. Even if it requires a longer drive, we strongly recommend choosing any of them over First Team Subaru Norfolk.

I brought my vehicle in for a simple oil change and quick maintenance before a long trip. I asked…read morethem to check a mild braking concern--nothing major, as the brakes had recently been replaced at another shop and inspected. I had never experienced any issues with this vehicle beyond a gas light, until brining it here. I initially received both a text and phone call stating the vehicle was fine and they could not duplicate my concerns. I also received a video showing the underside of my car - there were no leaks per the tech. When I mentioned that I would come by to demonstrate the braking issue myself, since I was going in a long trip, they suddenly decided to "take another look." Conveniently, right after that, I was told I now had a major brake fluid leak--one so severe the car was deemed unsafe and undrivable. This leak did not exist in the video they sent me nor was it present beforehand. What followed was back-and-forth discussion over an extremely inflated repair quote. Only after pushing back did someone else provide a more reasonable estimate, involving a repair rather than a full replacement of parts they had just worked on. Even then, I did not feel confident in their assessment, so I took the vehicle to my regular shop. This entire experience raises serious concerns about how inexperienced techs are handling customers' vehicles and quotes given. To make matters worse, they offered an insultingly low buy-back quote for my vehicle. Overall, this dealership has demonstrated a lack of transparency, professionalism, and care. Do NOT trust this dealership with your vehicle.

My daughter was shopping for a new car, so we started here at Checkered Flag. When we got there she…read morealready knew what she wanted. The car salesman had her test drive the car within 10 minutes of arriving. Alot of the cars there were hybrids. Which seems nice, but the batteries on hybrid cars are expensive to replace. For the Corolla it's about $6000. So I talked her out of it. It sounds great until you need one. There was only one car available with what she was looking for. They did have the option to build your car and wait a few weeks for it to be delivered. The salesman was nice, and it wasn't a haggling situation. He told us the price is the price, no negotiations. Which put us at ease. The sales aren't commission based, so we didn't feel pressured. The cars come with "free" oil changes and inspections. There are different packages like adding a clear coat to your car, an extended warranty for the engine and transmission, and coverage for dings. We went inside to do the paperwork. The inside is clean with a seating area that has a TV, and free coffee and water. In the past buying a car has taken 4-6 hours at other dealerships. But he had us in and out in about 3 hours. The transaction was pretty smooth. They cleaned the car up and filled it with gas, and we were on our way. I do wish we could have negotiated a 5-10% discount, but my daughter wasn't as pressed as I was. If you're military they offer some rebates. The Toyota's seem very reliable, good on gas, and trendy. The Highlander and Camry were really nice inside and out. If I purchase another car, I'd come back. Check them out!!!

Service department is frustrating.. sat for over 3 hours for an oil change that I had an…read moreappointment for.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

So happy with the car I'm buying from here, Kevon was extremely helpful and transparent throughout…read morethe whole process and I'm so happy I chose Rick Hendricks Chevrolet!!

I made an appointment on the same day appointment to test drive spoke with someone beforehand about…read morethe appointment. I drove all the way from Portsmouth to Rick Hendrick Chevrolet Norfolk specifically to see and test-drive this vehicle. When I arrived, the sales agent told me the car had already been sold the night before. No one called, texted, or emailed me to let me know before I made the drive. I understand that cars sell quickly, but if you know a customer has an appointment specifically for that vehicle, the professional thing to do is contact them and let them know it is no longer available. A simple phone call would have saved me a lot of time and an unnecessary trip. I was genuinely interested in purchasing a vehicle, but this experience was extremely frustrating and disappointing. I will not be returning to this dealership.

Excellent experience from start to finish! He was incredibly helpful, professional, and made…read moreselling our cars easy and stress-free. He also truly understands the unique needs of expats, which we really appreciated. Highly recommended!

I contacted 1 Stop Auto after spotting a vehicle I was interested in. Since I'm out of state but…read moreclose enough to visit, I requested a basic service report. After 3-days and four attempts, including asking to speak with the manager, I still haven't received the documents--just the excuse that "our mechanics are super busy." It's frustrating because pulling this information should be as simple as filtering the VIN in a database and printing the results. 1 Stop, just be upfront--if you're not going to share the factual data on the car, say so. Stop wasting people's time.

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

I highly recommend them! This is the third vehicle I have purchased from them and they are the very…read morebest at what they do

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

Suggested Carmax to my best friend whom bought a Honda but her customer experience was terrible…read more The seller (Mike) didn't offer a test drive just kept emphasizing "well it's a honda". Didn't tell her about the 10 day return, didn't place a bow when she bought it. Very unsupportive despite the car being beautiful she decided to return it because the service was soo bad. He was suggesting her not to go through the process for self employed income, say it would take sooooo long. Denying this resulted in a very high interest rate. Mike thought bo one would ever return a Honda. Well surprise surprise mike. She now has a brand new Mazda, champagne service with a bow! and lower interest rate. CARMAX do better ! especially servicing women.

I have purchased 4 vehicles from Kimnach Ford! They have the best service department, their quick…read morelane - really is quick! ( and cheap) and their sales department is knowledgeable and not forceful. One thing I really like is they don't make me feel like I am paying for a service that I don't need. I took my car in to be checked on thinking there was something wrong...they kept the car for the day to figure out what was wrong and I didn't have to pay for anything. Nothing was wrong....

DO NOT TAKE YOUR CAR HERE. I have never had a bad experience at a Honda service department until…read moretoday. This was my first time going to this location because my usual location (off Battlefield) was booked up for a few weeks. I now know why this location had so much availability - because their customer service sucks and they are scam artists. I scheduled an oil change... I arrive and they proceed to tell me that my total will be $140 when online it shows $94 (shown in picture). When questioned about it, they try to say that it's because of oil prices going up which is funny because oil prices have actually been going down. I showed them the price online and they still try to charge me $140. INSANE. You can't advertise a price and then charge someone $50 over that price because of "oil prices going up" - that's a joke. Then if I want a rental car, I have to pay for it. The other locations I've gone to provide complimentary rental cars. My car was dropped off at 10am and was not finished until 5:30pm for a simple oil change. I received absolutely no communication on when my vehicle would be done. I had to call them an hour before they closed to ask them when my car would be done and they didn't even answer my call - I received a text message shortly after I called with the response. To continue with trying to steal every penny they can from people, they let me know that if I pay with a credit card they will charge 3.5%. Again, never experienced this at the other locations I've been to both in Virginia and California. The service rep and manager were both incredibly rude. I will never come to this location ever again and plan to tell everyone I know about my experience.

I'm going to have to downgrade my review on the Service Department. It's not based on the service…read moreperformed. It's based on the current customer service. They are evidently understaffed & not handling it well. When I pulled in to drop off my car for 6am service the next day it took awhile for someone to approach. When she asked if I was dropping it off for an appointment tomorrow she just tried to hand me a form & rudely said "Fill this out." I told her I needed to talk to a Service Advisor & she walked away without a word. I waited. After quite a while someone else came with a form & said "Fill this out." I told him the same thing & he just walked away. I waited. Finally after no one else came I opened the door of a Service Advisor booth & said "Can you please help me?" That didn't go much better. When I told him what had happened he said "Have you ever been in the military?" What a strange question for a Senior Citizen. The only women in the military when I was his age were nurses & specialty occupations. And it wasn't about a military discount. It was in the midst of the conversation about me being ignored for so long. I told him I had been coming here fora long time & had never experienced anything except exemplary service. The very young man said something to the effect that they were all stretched to the limit. In my opinion that's not an excuse for poor behavior. I told him what I wanted done & was happy to leave. The next day I approved the estimate by text. The only thing it needed was a windshield wiper replacement, which shouldn't have taken so long. I texted for an update since I felt really bad from testing at the hospital & wanted to pick it up before the late afternoon rush. No answer. Finally I called the main number for service & told her how badly I felt. She told me if the transferred call went to VM to just come. It did. Once there my ride waited, based on my experience the day before. I waited until my service advisor was free & asked about the vehicle. He told me I would have to wait in the waiting area. A very nice trainee eventually came for me. The young Service Advisor first told me he was having to handle the work of two other Service Advisors, at least one of which he told me didn't show up. I ran a business for decades. This isn't the type of thing you tell a customer. They are all very young. The long time experienced Service Advisors appear to no longer be there. Last year I was told that mine had been moved to Toyota Service. I've been using the Service Department for almost two decades. Customer Service, with the exception of the person answering the phone & the trainee, has certainly changed.