I stopped by around noon, maybe one o'clock. I wanted a service, A1 which is the normal first in the rotation of the several levels. I usually get my service done at Pohanka in Fredericksburg where one doesn't need an appointment, and they are open late and early...to include Sunday. So there were still several hours left before techs departed but after I found someone I asked if they were a service advisor said no. Then they asked how they could help me. I took it they actually were advisors. Well I got the "gee I don't know there are a few people in front of you. It will be at least a couple of hours...." Well hmmm a couple of hours past 1 would be 3, still two hours from closing by techs. Why sell me on leaving? Why not just say absolutely if you are interested in staying we have coffee and a warm waiting room just be aware it will be a couple of hours. I would have stayed and gotten the service and read the news or wandered around looking for the next Honda. Oh I will buy a Honda but likely not from this dealership. read more

I'm going to have to downgrade my review on the Service Department. It's not based on the service performed. It's based on the current customer service. They are evidently understaffed & not handling it well. When I pulled in to drop off my car for 6am service the next day it took awhile for someone to approach. When she asked if I was dropping it off for an appointment tomorrow she just tried to hand me a form & rudely said "Fill this out." I told her I needed to talk to a Service Advisor & she walked away without a word. I waited. After quite a while someone else came with a form & said "Fill this out." I told him the same thing & he just walked away. I waited. Finally after no one else came I opened the door of a Service Advisor booth & said "Can you please help me?" That didn't go much better. When I told him what had happened he said "Have you ever been in the military?" What a strange question for a Senior Citizen. The only women in the military when I was his age were nurses & specialty occupations. And it wasn't about a military discount. It was in the midst of the conversation about me being ignored for so long. I told him I had been coming here fora long time & had never experienced anything except exemplary service. The very young man said something to the effect that they were all stretched to the limit. In my opinion that's not an excuse for poor behavior. I told him what I wanted done & was happy to leave. The next day I approved the estimate by text. The only thing it needed was a windshield wiper replacement, which shouldn't have taken so long. I texted for an update since I felt really bad from testing at the hospital & wanted to pick it up before the late afternoon rush. No answer. Finally I called the main number for service & told her how badly I felt. She told me if the transferred call went to VM to just come. It did. Once there my ride waited, based on my experience the day before. I waited until my service advisor was free & asked about the vehicle. He told me I would have to wait in the waiting area. A very nice trainee eventually came for me. The young Service Advisor first told me he was having to handle the work of two other Service Advisors, at least one of which he told me didn't show up. I ran a business for decades. This isn't the type of thing you tell a customer. They are all very young. The long time experienced Service Advisors appear to no longer be there. Last year I was told that mine had been moved to Toyota Service. I've been using the Service Department for almost two decades. Customer Service, with the exception of the person answering the phone & the trainee, has certainly changed. read more

Recently dropped off my 2018 CR-V for routine maintenance, as always, I was not disappointed with their service & promptness. They informed me that my vehicle would be ready by 5pm, it was & freshly washed!!! read more

This review is for service department o I used to promote this place so much! But nowadays I avoid it like to plague. Luckily, Priority Honda it's a lot closer to me and ALOT more professional than most of the people who work at this place. Everyone seems annoyed at Checkered Flag, and I was even told "if you have a bad review of this place, just don't respond to the survey". They took away the price matching aspect and once that left, so did all the customer service. I haven't been back since and from what I gather by how the employees have responded to me, their manager doesn't seem to care about losing people's business. read more

Sales team was awesome when we bought the car. Service though? Heck no. If you want to be stuck with a car that's broken, go for it! Regardless of all the calls you make and the advocating you do for yourself, the lack of responsibility and customer service will get you NO where. Ohh and do NOT even think of buying the extended warranty with them-- there's NO point! read more

This rating is for the service department specifically. It should not take 3+ hours for a simple oil change and tire rotation when the customer has a scheduled appointment time. Currently still waiting for my car 3 hours after my appointment time with no updates from anyone. I even declined the complimentary "car wash" before handing over my keys to try and get out of here a little quicker. My time is more valuable than the cost of a free oil change, I won't be back. read more

I DO NOT recommend them for online orders... I recently ordered a replacement trim piece for my Accord coupe and have been getting the run around for 2 weeks. I ordered on 9/2/25. I called them on 9/8/25 after I had not received notice of shipment. I was told this was not an item they stocked and it was on order and should arrive later that day or tomorrow. They said they would ship as soon as they got their hands on it. I told them that was no problem as long as I got it by the 16th. I was told that shouldn't be a problem. I called them back yesterday, 9/15/25, for a status update. I was placed on hold and then told they have the part and it would go out that day. I asked if the part could be over nighted as it was already past the expected delivery date. I was told sure, no problem. I called back today as I have still not received notice of shipment and was told it would go out with today's UPS pickup. I was told it was 2 day delivery and would deliver 9/18/25. I explained the order was supposed to be over nighted yesterday and delivered today. I was not given an explanation or apology for the mishandling of my order. I cancelled the order and will look elsewhere. I just wanted to share my experience. read more

Took my car to the service center for a check engine light and a condenser recall. They kept my vehicle multiple days and returned it to me with a massive crack in the window. I saw it the moment I sat in my car and brought it to the attendants attention. Was basically told it was there before and I just didn't see it. When I said it was clearly in my view they brushed me off again and said it was from an impact. I called the manager and my husband called to complain when he saw it. They said it didn't matter if it happened on their property, since it wasn't done during maintenance they wouldn't fix it. Only offer was to bring it back so they could determine if it was from an impact which the attendant already told me it was. They did an inspection on day of drop off where they said windows were good so clearly there wasn't a foot long crack in my windshield but I guess their own inspections don't matter. So now I have to pay $400 to replace my windshield and I was spoken to as if I could've missed a giant crack in my window. Terrible service, we will be servicing and buying cars elsewhere. I've lodged an official complaint with Honda. read more

Checkered Flag Honda - Crack in windshield - Auto Repair Near Me - Norfolk, Virginia

An AMAZING team that has, once again, succeeded in going above and beyond in every way possible. From the moment I pulled up to the time I drove away, every single person I encountered made sure I was being taken care of. The genuine kindness is what has really stood out today. Thank you for making this day a great one. read more

I have to update my review based on my latest experiences. I have been here many times for service appointments. My experience has been overall okay--sometimes good, and other times not so much. I think it also depends on who my service advisor is on that particular day. One general issue here is that in spite of having an appointment in advance, the wait times are long and I usually end up waiting all day for several hours to get anything done. It's been hard lately to get hold of an actual person from the service department to talk to over the phone. And it seems they have changed their policy on rides. Now they can only drop you off somewhere but cannot pick you up! There isn't much usefulness in getting dropped off somewhere but not getting picked up from there again. read more

Exceptional car buying experience. I was in the vehicle test driving it 11 minutes after arriving and walking out the door with the purchase in 76 minutes. BEST CAR BUYING EXPERIENCE EVER! The no haggle crap is the greatest blessing in car buying ever. Leon Rodriguez is the GOAT! read more

I bring my grandmothers car here for service. I don't come often because she rarely drives it. Terry Ruffin is my favorite service guy. He has been here since the beginning of time. Lol. He still has a good attitude, so he clearly loves his job. The waiting area and sales floor are clean. The staff in the sales area aren't the friendliest. They don't have complimentary snacks or drinks like my Acura dealership does. I guess I'm spoiled to be expecting snacks for free. Lol. The cost isn't bad for them though. I got a candy bar, bag of chips, & canned soda for under $3. I'm giving them 3 stars because they are slooooooowwwwww today. I've been here over 2 hours for an inspection and I'm ready to go. I'm wondering if they forgot about me. I'm definitely going to check. I'm ready to go! read more

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We took our car here for an inspection and Honda told us we needed to replace the control arms for $1800. We took our car to Firestone and it passed inspection and the state inspector said the control arms appeared practically brand new. Honda basically tried to commit a robbery by trying to charge us over $2000 for work that was not necessary. Buyer beware of getting scammed at Honda checkered flag. read more

I had a great experience with my purchase. However I bought the warranty that was supposed to cover an oil change and it wasn't covered. I took my car in got it serviced for a $90 oil change. A week passed and my oil was EMPTY. I returned to the service center where I was treated as though I was exaggerating the condition of my vehicle. They checked saw it had no oil and offered to do another oil change, only this time they stripped the Canister Housing and I was sent home in a Rental. I returned the next day for my vehicle and the oil level was low again. I had my car towed to another shop where they noticed that the oil plug was not put back on. Which resulted in a 3rd oil change. I've called and requested a refund or some compensation for my time but I have not been acknowledged. I will not be returning or dealing with Honda Checkered Flag. They have lost a paying customer. read more

So I don't think I'm ever bringing my car to get repaired here again. Every time we get it serviced there's an issue with the techs. Before I go on a rant, I just want to say that the SALES team is great. They're always super helpful and accommodating. The repair team on the other hand is a different story. My mom was very insistent on getting her car repaired here as this is where she bought her car and I believe because of that she gets free oil changes. However, this past year has been an awful experience with them. I handle getting her car repaired and dealing with them because she's disabled. We first got the vehicle looked at and repaired in September of 2022. No issues there, wasn't a problem. Few months later we have an issue with the brakes. The e-brake was sliding some and the other brakes felt off so we took it in. They got it fixed and again, no real issue. And then come a few months later to now. For some reason the gear shift wasn't recognizing when the brakes were being pressed so it wouldn't move out of park and we had to manually unlock it. Our service provider this time was Josh and he was very nice and explained that it wasn't related to the past repairs they did. So okay great, let's get this fixed then. So they take the car to look at it, we give it to them around 10am or 11am I believe (could've been earlier). We heard absolutely nothing for hours and hours. Which fine, I get you're busy. But I have work to get to. We didn't hear back until almost 8pm and we could finally pick up the car, but couldn't order the part because it was closed now. The technician that texted this to me told me to text them in the morning about ordering the part. So I do that the next morning and get a text back about updates (automated message), so the assumption is that the part is order. We hear nothing for a week and no one's answering the phone so we have to show up just for them to tell us the dumbass tech never ordered the part and that the new part only just came in. Okay? So no one was gonna tell us this? We finally bring our car in to get repaired at 10am the day we scheduled it, along with getting a state inspection. Hours go by again, and still nothing. I even asked Josh earlier in the day if it would be done by 4pm cuz I have work, he said he'd call and let me know. I don't hear anything till around 6pm telling me that they have to keep the car because they got busy. So what's the point of even making an appointment then..? So they keep it for another day. The next day 4pm rolls around again and no updates...trying to call and keep getting voicemail and no call backs. We finally get an answer and they have to keep the car another day they finally agree to give us a rental. So we brought our car in that Monday and didn't get it back till Thursday. Josh is a nice guy but dear god he's shit at keeping people updated and good luck trying to call and find out. If you want any news/updates you have to show up. Oh and that Saturday (today) I have to get my battery replaced. They put it in the paperwork that I need a battery replacement but didn't bother verbally telling me anything. Even though if they did we could've just taken care of the problem when they had my car for nearly a fucking week. I don't usually write a lot of reviews and especially not this long but this was such an aggravating experience. So if you want a hassle and be stressed, feel free to take your car here. But it's too much bs if you ask me. We'll be finding a new place to go. read more

second time buying a car here in 2 yrs!! first time was an amazing experience!! This last time not Soo much!! Went in knowing what I wanted but it seemed like they didn't have any interest in selling a car. Sat for hours waiting for anything to get done!! Had to go in the second day to find out if they had made any progress & once again sat for hours waiting for them to get anything done.. After everything was said n done they registered the car under my mothers address! we told them numerous time not to!! Call the sales manager today, he told me id have to go to the DMV & get it taken care of myself!! I thought that's what I paid them for!! NEVER AGAIN!! read more

Checkered Flag Honda has a bait and switch problem. My family has been searching for an addition vehicle and we are loyal Honda owners I decided to give this "dealership" an opportunity to earn our business. The test drive went well and we were all in agreement about purchasing the SUV the next day, that was until their salesman returned with the worksheet, presenting price, tax, tags, processing fee ( this fee should be illegal), and accessories. Somehow the price jumped from the sticker price to several thousand more. It's like finding a Rolex for $10,000.00, get to the register to discover it's been marked up an additional $5000.00 due to market forces. We left immediately with several hours wasted. Buyer Beware read more

Service department related: Unprofessional service (mechanical technicians) front end team is stellar. Went to get safety recall updates for my ten year old car, there is damage to the dash. For a a car as old as mine it's virtually in new condition so the damage is obvious and a disappointment. Technicians also changed seat, mirror and other personal settings in my car and didn't inform or return to original state. Free inspection is also a scam, every point they hit on I had just completed the maintenance on a week prior for only two hundred dollars and a youtube education. They wanted over 1700. Thank god this girl takes time to learn! Don't recommend based on my experience.. read more

Checkered Flag Honda - Dash scuffs. - Auto Repair Near Me - Norfolk, Virginia

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Trying to look at their inventory got told 100% non negotiable dealer, didn't even get a chance to see any cars. Thank you for save me some times. If you are a buyer, try hall Honda, they have better salesman and at least they will try to help you out :)) read more

I relocated from CA to VA and brought my car here for minor maintenance. Immediately the service advisor tried to charge me for services I already had done. Then when I came back months later for an oil change, he tried charging me $3700 for maintenance repairs. To make matters worse, they keep emailing me trying to get me to buy a warranty. I don't even own the car anymore. I have a Range Rover now. Stop harassing me when you tried upselling me on service repairs I did not need. read more

I have had multiple issues with my 2020 Honda CRV and this location has taken care of me with every issue. Janelle is awesome! Super responsive, professional and has always been so helpful. Today I came in to get my oil changed and a gentleman named Lou turned my bad day into a good one just by being such a positive personality. He was very professional, kind and efficient. I would recommend this location to anyone looking for a trusted dealership. read more

Customer service was poor at the parts department. I needed some simple parts and was rail roaded before I could even advise the car information. read more

If I could leave 0 stars I would. I was told I was getting so many things I did not get. I bought packages that no longer exist on my account and I've gone through all of my paperwork and the only thing they charged me for was an extended warranty and some unspecified package. They related that the warranty was already attached to the car, that I wasn't purchasing anything extra yet was charged and extra 2k+ for it. Every single time I go in they tell me a different story, don't shop with Leon, don't shop with checkered flag. Literally such a worthless overpriced hassle. read more

We bought a car from here in 2017. The whole experience was completely different than what we were used to. The sales staff here were very knowledgeable and friendly. They weren't sleazy like most car sales people are... Now that a year has passed, we have used their service department for an oil change, tire rotation, and state inspection. We accidentally made an appointment for an incorrect location and they STILL honored it and were able to fit us in despite everything. (This is quality service in my opinion.) If you're going to have your vehicle serviced, know that there is going to be a wait. Is it possible for you to have someone pick you up instead of waiting? (And I've never been to a dealership that didn't have a wait, so don't go here expecting to be in and out within an hour.) read more

first time buyer and they are sneaky with the price of the car. told me out the door was 36k ended up being 45k without me knowing. Lady that helped me wasn't showing me all the fine prints and told me just to sign the other papers. (my fault for not looking through it though even though she was holding on to the papers). but the dishonesty was not on my behalf. all fake smiles in there just to make you sing the deal. would not recommend this dealer. read more

The following took a unhappy experience and completely flipped it for me. *Amanda honda service manager *kirstie honda service department *Hannah (this poor lady had to answer my calls) *Victoria (with rental company) Thank you to each of you for helping me gets things fixed and back on track. Fantastic customer service; very upfront and transparent with what I should expect, all the while being human enough to understand that this hasn't been the most pleasurable experience for me and did everything in their power to make this as easy as possible for me. Thank you!! read more

EVERY time I come here something is wrong with my car two days later. Came for a tire rotation and my light came on for pressure. I reset it, thinking it was normal. It came back on the day after. Took it to a tire shop and 3 of my wheels were at 27 (should be at 40) and my front left was basically flat. All my tires were tested and in perfect condition. I don't know what they did at this shop, but they ultimately either didn't check, released air or knew and let me go and put me in danger. They truly need to refine the way they maintenance cars of customers. read more

Checkered Flag Honda - Auto Repair Near Me - Norfolk, Virginia

2019 Honda Accord Hybrid Fuel pump fails AFTER RECALL PERFORMED!!! 1st issue- when I bought the car they did the old " We will get you a lower interest rate if you purchase the extended warranty", this is actually illegal in some respects. 2nd Issue- quoted 199.95 for transmission fluid change, bill was for $280..? 3rd Issue- Car died after Fuel pump recall performed...they claimed it was the battery control module under warranty but car still would not start. Now they are saying it's contaminated fuel and want $2200 to fix. I have a case open with Honda America but because they are back logged... 2 weeks:/ this has caused me an incredible amount of stress... Called 6 different dealers over the weekend... ALL 6 staid that this is caused because the pump was installed incorrectly...it has happened to them...and they make things right.... But I guess checkered flag Honda is above all that.:/ ****update**** Checked an unopened box at another dealership for the new part number.....the pump itself has NO PART NUMBER on it!!!! The National Highway and Transportation Safety Admin says it's a "volunteered" recall by the manufacturer, not traceable and never audited, so you basically have to trust the dealer when they say they perform the recall.... This is going to be a disaster!!! ****update #1**** https://youtu.be/668XdnuEB28 ***update #2*** https://youtu.be/8xKdSk_HiIs read more

Absolutely horrid service. Not only did it take 3 days, they gave me my car back with an alignment they said was in specs, which it wasnt. Not only that, my steering wheel is a few degrees off, and after calling for 4 days many times a day, they have not answered or responded to my voicemails. read more

So this particular shop I ended up having to take my car today after I picked it up into Hall of Honda and Elizabeth city and they had to replace the exact PCM module that was claimed on my warranty and supposedly replaced unfortunately it wasn't so I had to have the work redone and my warranty had to pay for it twice I will never ever go back. I have received showing I thought about contacting a lawyer. I was just ran down and exhausted taken for me this long oh and in the end had a recall on the fuel pumps and I just am exhausted with how horrible my experience was. in the end I was forced to replace for a brand new battery claiming that my battery was so dead. They couldn't even pick up the mileage off my car and it would not pick up a charge only to find out the PCM was draining the battery and as soon as they put the new battery in it happened again, but I was still forced to replace my car battery so I had to pay for that also knowing that my warranty only covered six days of a rental and so I had to pay out-of-pocket for anything else and again I picked up my car and was told I would have it on such and such of date within the six day range then nobody would answer the phone. Nobody would call me back and you could call that shop all day long most unprofessional service nobody would update me. Let me know what was going on, only for me to have a rental another week longer and that came out of my pocket. Take the reviews you see very seriously it's a good warning avoid this place. read more

Welcome to the Honda family. If you've never owned a Honda or have come through to the checkered flag dealership be prepared for an experience unlike any other dealerships. Going through the car-buying process can be daunting and overwhelming as well as a headache for car buyers. After going through several car dealerships this was probably one of the best dealerships to work with and working with several product specialist you show them had this same level of customer service that remain consistent throughout. Weather the day was a full rainstorm, cold blustery weather, or on a knife any one day the quality of service did not change. I did work with a specialist named Benjamin from Kenya as well as Amy and Sherry. Each of the seven verse who were very knowledgeable friendly and helpful. Then make sure that any friends or family that came along with were taking care of and any of her product questions were thoroughly answered. When it came down to the car buying purchase they made sure that I was very comfortable with my purchase and there was no sense of pressure or someone hovering over you are sending in the corner to make sure that you were leaving that very same day with a car. When we went to one dealership and the car salesperson I told us what can we do to get your business period period period and a different dealership that called and texted multiple times although I was not impressed with their service know how they package the prices of their cars. The one thing to know about purchasing cars from this dealership is that you will get the lowest discount possible and there is no prize has link so they will provide the lowest price possible the very front of the purchase so you can see the market sale retail price versus the discount that they will provide you and know that there's also discount for recent grads within two years and the military service discount. They have a nice dealer building with a clean waiting lobby area as well as a multi-function coffee machine and a water bottle refrigerator. And they also have battery charging stations and a um station for users as well. So if you are looking for a pain free and smooth process in purchasing a brand new car I would highly recommend working with the team here and joining part of the Honda family. read more

Had a great experience buying a car for my Dad here today. Our salesman, Michael, was very knowledgeable, friendly, efficient and respectful during the whole process. They truly offer a no-hassle experience, quoting us the best price we could find anywhere in town right off the bat. They have great benefits and support as well. This is the third car I've bought from a Checkered Flag dealership in the last two years. I've had nothing but positive experiences, and wouldn't think twice about going to them again. read more

Checkered Flag Honda was lit. Tony sold me my Honda CR-V and was the first person to greet me with respect and break down his whole sales pitch to me as opposed to the Checkered Flag Toyota dealership "down the street" from them who when I went with the intention of purchasing a vehicle, did not greet me "properly" at the entrance and finally when somebody did greet me, I was passed off to a another salesperson who sat me down in her cubicle for no more than 5 minutes before bidding me a farewell. Be advised she was a pretty "white" female who could have sold me a vehicle, but maybe I didn't fit the criteria for a "buyer" to her. The young black guy is who drove me to the Honda Checkered flag dealership was nicer and more professional than that female who basically wanted nothing to do with me. "Tony" the Spanish (Mexican) guy at the Honda Dealership was a whole other person from the Toyota Checkered Flag Dealership. He was professional and patient with me. He didn't judge me and got a sale from me. Only negative is that when it came time to up-sale me he put his "salesman" hat and was a little pressing about wanting me to get these extra "deals" added to my monthly payment. Other than that I'd go back to "TONY" and recommend him to sale a vehicle to anybody who wants a respectful and professional salesperson. read more

Purchased my vehicle less than 2 months ago- came in for an oil change, waited for 2 hours for that to be finished up. When I left to drive home I stopped at the store and my car wouldn't start back up. Nothing was wrong with my car before the oil change. Had to get it towed back and needed to buy new battery. Literally just bought this vehicle, this really shouldn't be an issue already. I bought a newer vehicle to avoid near future car issues. Wasted my day off dealing with this plus an extra $220. So disappointed. read more

We love Honda! Everyone that works here has a great attitude and smile on their face. When you're buying something that's going to last a while you wanna make sure the business is a great place to invest with. And this Honda is. Benjamin helped us when we bought our pilot and he was very welcoming. And he made sure to explain everything we asked. Cons: There was a gentleman in service that maybe wasn't haven't the best day but he wasn't too eager or helpful when it came to my stereo issues. I left feeling uneasy about it. And the kids area needs a great amount of TLC. There's a lot of military with kiddos and that area would really help some family while buying or doing service at Honda. Other than that I would definitely buy or service my car here again! read more

Checkered Flag Honda - Tons of coloring books!!!!!!....no crayons - Auto Repair Near Me - Norfolk, Virginia

Went in to look at cars and Carl was extremely rude to us. We explained what we were looking for and he was cold and treated us like we weren't as important as the next family that walked in. Said he'd show us a car but instead made us feel unwelcome. Any questions I asked he answered with an attitude. This is the second time we've visited this Honda dealership and both times the employees were rude. Will not be coming back to this dealership or referring friends or family to this place. read more

I went to this place referred by a friend. They are friendly but snakes!!! They give you the intent that you'll be guaranteed a vehicle and just want to run your credit via multiple banks as well as feed you lies. I wasted so much of my time and energy into this place and it was my own fault that I gave them 2 chances to feed me BS! Make sure you prepare yourself for the weirdos... read more

Fast. Simple. Smart! This is the future! Easiest car buying process imaginable. Want respect? Want a no-haggle/ hassle process? How about friendly staff? Ever wish buying a car wasn't so confusing and mysterious? If any of these have been issues for you in the past, Checkered Flag Honda is the place to get a new vehicle! Absolutely blown away and completely impressed. Check them out if you're ready to save time and money! read more

**GREAT DEALER IF YOU LOVE BEING PUSHED INTO DEALS AND WAITING HOURS FOR A SCHEDULED SERVICE APPOINTMENT** Awful experience purchasing my 2021 Honda CR-V. Absolutely love my car. However before hand talked with an older salesman named Scott about how I didn't want to get pushed into anything or feel pressured into getting anything. I was pressured multiple times to purchase full package deals that were "worth it" that would add thousands of dollars to my purchase that I didn't want. If I wasn't someone with a backbone I would've gotten pushed into getting a deal I didn't want. Also scheduled my first service which was only an oil change. I arrive there and the car wasn't taken for 20 minutes. I had an appointment for 1:20 and was told I would have a TWO HOUR wait - might as well not even have an appointment. I'm both experiences I was highly urged to put in my reviews and surveys that they were excellent across the board which is far from how I was treated and the service was overall. read more

Waited over TWO HOURS for a simple state inspection. No idea why a 30 minute appointment too 4x longer than it should have. They told me they only have 2 inspectors on the weekends. Fuck this place. read more