Outstanding Experience with Ryan Langen - Priority Honda Chesapeake Ryan Langen made my car buying experience smooth, stress-free, and actually enjoyable. From start to finish, he was honest, transparent, knowledgeable, and extremely professional. He took the time to explain every detail, answered all my questions without pressure, and truly had my best interests in mind. What stood out most was his integrity and communication -- no games, no surprises, just straightforward information and great service. He stayed engaged through the entire process and followed up afterward to make sure everything was perfect. If you're looking for a salesman who is trustworthy, patient, and genuinely cares about the customer experience, Ryan is your guy. I highly recommend him and Priority Honda Chesapeake. read more

Totally Disgusting - Oct 2025 Just bought a 2023 Honda Certified Pre Owned Sport Hatchback 16,000 miles when we bought it... Dealership Lied about Being Pre Owned 181 point inspection Vehicle Tires Alignment was not completed they are now telling me it's needs Alignment which should of been done Certified Pre Owned now telling me tires are out of alignment vehicle requires Alignment - I've just bought the Vehicle 45 days ago... Me and my Wife Purchased ., ONLY HAD THE VEHICLE MONTH AND A HALF - 45 Days STILL UNDER BUMPER TO BUMPER WARRANTY Will not cover wiring under the hood Telling me rodents are eating the wiring SEEMS TO BE HONDA DEFECT ON THIS WIRING HONDA MADE OF SOY WIRING SOUNDS LIKE A OFFICIAL RECALL IS REQUIRED ON SOY WIRING... PUTTING IT BACK ON THE CUSTOMER ... DO NOT BUY FROM THIS DEALERSHIP TELLING ME TO FILE UNDER MY INSURANCE WHEN I'M STILL UNDER BUMPER TO BUMPER DISGUSTING....Wavy News 10 is doing the Report Today 11/26/2025... Yes, multiple class-action lawsuits have been filed against Honda over rodent damage to its soy-based electrical wiring, alleging the "environmentally friendly" coating attracts pests. The lawsuits claim Honda failed to warn customers about this susceptibility, refused to cover the damage under warranty, and instead profited by selling them special rodent-deterrent tape. However, several of these lawsuits have been dismissed by judges who ruled the plaintiffs' claims lacked sufficient evidence that the soy-based coating was a "defect". Keyy details of the lawsuits: Allegations: The core claim is that Honda's use of soy-based insulation makes its electrical wiring susceptible to damage by rodents like rats and mice. Honda's alleged failure: The suits accuse Honda of failing to warn customers of this issue and of refusing to cover the damage under its standard warranty, arguing it's not a manufacturing defect. Additional accusations: Some lawsuits claim Honda's sale of rodent-deterrent tape is a way to profit from the problem it created. Legal outcomes: At least one class-action suit was dismissed because the judge found the plaintiffs did not provide enough evidence that the soy-based wiring was a "defect". The judge stated that wires aren't inherently defective simply because rodents chew them, and that using rodent tape doesn't mean the wires themselves are faulty. read more

Priority Honda - 2023 Honda Sport Hatchback Next to my other Vehicles that I've had for years...they have never been chewed on - Car Dealers Near Me - Chesapeake, Virginia

Our family is car shopping and very much the Honda fans when it comes to sedans. We found one we like and sit down to talk about the car, its features and its price. We are then hit with an additional package that we are told is MANDATORY. This really reeks of my days as a Sailor and the sleazy car dealers near base, not a well known dealer like Priority, and not for a new Honda. Very disappointed in this posturing and experience. read more

Priority Honda - "Owner advantage" - Car Dealers Near Me - Chesapeake, Virginia

Sarah is a great advisor. Was recommended to her by my friend Justin. Helped when a module failed on the Honda Pilot and handled It quickly. read more

1 Star Experience - Mainly Because of Marcus What started as a promising car-buying experience at Priority Honda quickly turned into a major disappointment. We were initially impressed with our salesman, Jim--he was friendly, helpful, and professional. Unfortunately, things took a sharp turn when it came time to negotiate the price on a new 2026 Honda CR-V Hybrid Touring. They brought over a sales manager or "closer" named Marcus, and that's where the experience went downhill fast. From the moment he joined the conversation, Marcus was rude, pushy, and completely unprofessional. He didn't listen to what we were saying, got visibly annoyed that we were negotiating at all, and started using questionable sales tactics to disguise the true price of the vehicle. When we noticed and called it out, he got defensive and condescending--not just toward me, but toward my wife as well. He treated us like we were wasting his time and even mocked the idea of us shopping around, insisting we wouldn't find a better deal anywhere else. Well, we did. We left and went to Hall Honda, where the team was straightforward, respectful, and offered a significantly better price with none of the games. I would not recommend Priority Honda to anyone, and that is almost entirely due to the behavior of Marcus. I don't know why a dealership would keep someone like that representing their brand. Maybe he gets results, but his tactics are rude, manipulative, and frankly insulting. If you're shopping for a Honda, skip Priority and head to Hall Honda instead--you'll get a better deal and be treated with respect. read more

Zander was amazing! He helped our family find the perfect car and made the whole process super easy. He was really easy to talk to and actually listened to what we wanted instead of trying to sell us something random. You can tell he knows what he's doing and cares about helping people. He explained everything clearly and made sure we understood each step, which I really appreciated. He was also just really down to earth and easy to relate to. We ended up finding a car that fits our family perfectly and stayed within our budget. If you're looking for someone who's honest, helpful, and actually makes buying a car enjoyable, definitely go to Zander. read more

Priority Honda - Car Dealers Near Me - Chesapeake, Virginia

What an Amazing(doing the ditty dance) experience! Justin our sales guy, Ritchie the manager, Chris the finance manager, and Tony, the general manager made my husband and I truly feel like a Priority! There was no pressure, great transparency, and people who actually seem to care. These guys work long hours and stay late to help.What a blessing this place was to help and get me into a car after not having one myself for 5 years. I'd like to thank each and everyone of them and especially Justin and Chris who stayed late and went the extra mile. Also, Tony you have a great team with heart! read more

Priority Honda - Honda Civic Sport Sedan Hybrid - Car Dealers Near Me - Chesapeake, Virginia

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I do not like going to car shops because its always a hassle and it takes literally all day. However, I love going to Priority Honda because I get to atleast set up an appointment for my state inspection and does it for free. The comfort in the inside is awesome. They have a computer lap section with all apple macs, a comfortable lounge area with free coffee, and a movie theater. My go to spot is the movie theater! I was able to still be working and enjoying movies as I waited for my state inspection to be done. My only issue is even with an appointment set up, it still takes about 2 to 3 hours. My appointment was at 9:30 and my car was not finished up until 12:30 ish. read more

Priority Honda - Movie theater - Car Dealers Near Me - Chesapeake, Virginia

I had two leased Honda CRV from this location but when I had my two cars recall fixed one of my CRV had a finger print mark and like a liquid that flow driver side fender the guy who introduced to me as the maintenance Manager Tony Hanes tried to justify while I was explaining always cutting my explanation short and twisting my explanation. Instead of de escalating the situation. Very unprofessional read more

Priority Honda - The Manager of the priority Honda maintenance department according to him. - Car Dealers Near Me - Chesapeake, Virginia

First time having my car serviced here. I was impressed with the fact that I could drop off my car in the morning and use the free shuttle service (which allowed me to Uber to my office). No high-pressure pitches for repairs... read more

I would leave 0 stars if I could, came here one evening to look at an odyssey, had an appointment for 6pm. Showed up at 6 and stood in the lobby for 30 minutes. Never even got help until I asked a worker to get me a salesman. Proceeded to look at a vehicle with Jim Booth, looked at it and made a deal but said he couldn't sale it since it was in the shop. Told h no problem call me when it's out I have the check ready. They call me the next morning at 9am to schedule me an appointment to come in that day so I asked if the van was out of the shop. They said they would check and call me back. They did in fact call me back but it was to tell me that they sold the van. Then a manager called me and tried to get me to spend way more money on other vehicles. This place has no morals and their word means nothing. read more

Ms. Lithia, Owner of priority Honda, Thank you for your reply. Despite the diagnosis matching the defect described in the bulletin, I was told after the fact that my vehicle "is not eligible," even though: * TSB 20-030 extends MPI warranty coverage to 15 years or 150,000 miles * The bulletin identifies MPI failures caused by a defective solder joint * The bulletin specifies that the MPI should be replaced if any of the listed codes or failure conditions are present. Please note failure codes were identified and as stated in SB 20-030 if codes were identified the vehicle falls under warranty: The following verbiage is as follows for vehicles with this issue and quality for this repair under a warranty of extension: "Yes- Replace the MPI UNIT GO TO SERVICE REPAIR" or "No- This service Bulletin does not apply. Continue with normal system troubleshooting." The official Honda owner-notification letter states: "This warranty only covers vehicles that have a defective motor power inverter... The motor power inverter may fail due to a defective solder joint and will be replaced." The bulletin also specifies the failure mechanism: "The motor power inverter may fail over time due to a defective solder joint." It also identifies the exact trouble codes associated with MPI failure: P1440, P1437, P15A5, P0A78, P0AE1, P0AEE, P0A27, among others. (Honda TSB 20-030) Your dealership diagnosed the identical failure, and my symptom, including total loss of power, mirror those described in the bulletin. It appears that your dealership is using the "VIN-specific" explanation as a default response to avoid honoring the extended warranty and to convert safety-related repairs into customer-paid services. That approach doesn't align with the intent of Service Bulletin 20-030, which is symptom-based and tied to the confirmed MPI failure, not just a VIN cutoff. My vehicle experienced the exact failure described, your technicians diagnosed it, and the bulletin specifically addresses this safety issue. Using VIN exclusion as a blanket justification in cases like mine gives the impression that the priority is generating revenue over safety rather than accurately applying Honda's warranty policies. The fact that I narrowly avoided what could have been a serious or even fatal accident seemed to have no meaningful impact on the response from your service department. The safety implications were minimized, and the situation was treated as a routine repair rather than the critical hazard it actually was. read more

This may be a bias review, but we visited this location only because our family salesperson is present. Jeff! He is awesome! Jeff sold me my first car in 2000 and since then, my mom and I have been consulting him ever since before purchasing vehicles. My last vehicle I purchased from Jeff was back in 2010 I believe. But most recently, my mom worked with Jeff to purchase her newest vehicle. For the most part the process from start to finish was pretty smooth. Despite one hiccup, not Jeff's fault, but Jeff made sure he made the situation right. Once it was time to move to the financing area of the sale, my mom dealt with Linda. Linda is so personable and down to the Earth. I sat in during this interaction and it was a pleasant one. Overall, witnessing this dealership and the process to driving off the lot with a new 2022, I recommend you come see Jeff. I cannot vouch for any other salespeople. But Jeff is the man! Take care - enjoy life - have fun :) read more

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Mechanics running a nice string of SCAMS There is no accountability here for the damage done for an easy place repair. I talked with Tony the manager and he was performing a full coverup for his incompetent techs. My car harness was damaged by rodents. I take it here, massive mistake. Soon after I have electrical issues car is dying every week, battery has to be jumped, which they jumped when I picked it up. RED FLAG. I bring it back due to the battery dying they say it's my car door handle malfunctioning from the circuit staying open. I don't believe them especially since they want $700 for a door handle repair. I take it elsewhere they say it's the alternator. I'm short do not come here. read more

was out car shopping on Saturday and, after visiting Priority Toyota, decided to check out the Honda inventory and I'm so glad I did! Mike P. was incredibly accommodating from the start. He took the time to ask what I was looking for and then showed me several great options, even letting me test drive two different models. I absolutely fell in love with the HR-V, and Mike made sure I got exactly what I wanted even down to the perfect color. He walked me through all the features in great detail and took the time to explain everything thoroughly, from the tech to the little bells and whistles that really make a difference. Mike made the entire experience easy, fun, and stress-free. He went above and beyond my expectations!I'll absolutely be returning to him in the future and will recommend him to anyone I know who's in the market for a new car! read more

Technicians/those who check availability of parts are great, patient, and helpful; greeter who takes your car upon arrival is so pleasant and a joy; service reps who prep paper work, are, for the most part horrible. They are snippy, approach you as if you should know as much as they do, condescending and not pleasant to deal with. This is not true for all, but the one I interacted with today reminded me of the off-putting attitude that I often encounter at this service department. read more

I bought my car at priority Honda huntersville and then I moved to Virginia Beach where I was told they would continue the priorities for life at the priority Honda in Chesapeake. Only four years later they have now said that the dealership was sold and they're not going to honor it anymore. They failed to notify me of that when booking my appointment, and made me pay a fee I was not told about ahead of time. Not only that, but the woman working the desk was ridiculously rude, and told me if I didn't want to pay for it then I would have to go somewhere else. read more

10:58 1 We purchased a Civic three 1/2 weeks ago from (Renatta Parinas ) she was great at first. We had agreed upon a "Out the Door" price but when everything was said and done, It ended up being higher. The Priority for life was bought out. (Lifetime Oil change is not free) it cost $700 for lifetime. I was told it cost over $100 to change oil per finance rep (Mr Turner). So l purchased that. He was trying to explain to me that technically it was free since oil changes cost around $100 and I would get my money's worth back after 2 yrs. I tried to explain to him that it was not free because I had to pay for the lifetime oil changes. He misinformed me about additional package deals in regard to repairs on any rips, stains or fades inside the car and it would be repaired. The car got scratched on the front and I thought it would be covered but he told me it was a different plan. I've emailed Mrs parinas 3 times and she only responded the first time. They are nice and friendly to you up front and then will act like they don't know you anymore once they get their money from you . The only one that actually seemed genuine was MR Randy Lien, the sales manager. I hope my son will not be targeted or mistreated when he brings in his car for service (Oil changes and or state inspections). Be careful when purchasing a vehicle. I asked about SUT for Disabled personnel and the sales lady had no clue on what I was asking for. The sales person should know or have an idea about the Sales and Use Tax (SUT) for Exemption for Disabled Veterans. Meaning if you are 100% Disabled Veteran, you're allowed to purchase 1 vehicle tax-free. We even gave Mrs Renatta all 10 ratings, as soon as she got what she wanted, no more contact with her. Also, the tax rebate I was supposed to receive has not come in yet, we emailed Angela yesterday and still no response back. The only one helping me out is Randy. Everyone else seems like they don't care at all, just like reviews from other customers. I believe it now. Toyota Chesapeake has way better customer service. Would rather talk to someone for ways to improve. Thank you. Mr Mercado read more

Priority Honda - Email conversation with the Sales rep - Car Dealers Near Me - Chesapeake, Virginia

Be careful buying your car here. Go over every single little thing about the car you're looking to buy. If they offer you the five-year warranty for extra ask them to upgrade it for lifetime for free. Do not buy a car that's been in any accidents from here. read more

If I could give a 0 review I would. Do not ever buy a car from these people. I paid cash for a vehicle and 94 days later I still do not have my title or license plate. They will not respond to emails or calls and when I do talk to someone it's always a person who will make it right but no one has! Complete scum! read more

Loved this dealership and experience in the past but after this past Saturday, they have left a sour taste in my mouth. I purchased my 2017 Honda Accord Sport from this dealership on July 22, 2017, brand new. Sales team was awesome, service department was stellar to the point where we didn't mind driving from Jarratt, VA in order to get our service. We loved the Sales and Dealership so much that we purchased a used 2013 Toyota Tundra from them in 2019. Well, everything started going to hell in a handbasket starting 6 months ago when we were informed that they no longer serviced Toyota vehicles or any other model vehicle other than Honda on the weekends which is most convenient for working individuals who live outside of the area. We ended up taking the Tundra to Priority Toyota Chesapeake and experienced such good service that this is where we will be taking the Tundra moving forward. Back to the experience on this past weekend. We've been taking the Honda to them since we purchased the vehicle for service. I was scheduled for a state inspection, Oil and Filter Change (Priorities for Life), and Tire rotation at 0830. Made it to the appointment early but I noticed that none of the familiar smiling faces were in the service department. We've seen several changes over the years, but didn't pay it any mind. My assigned service technician was Chelsea. I received the introductory text, which is a nice feature, and all was going well. While waiting for my vehicle, I received a text that additional services were needed for my vehicle, and it came with a video link. Well guys I watched the video, and the technician stated that he was able to get all of my tires off for the tire rotation except one. Well, I moseyed on into the service department and the service technician whom I spoke to (Her desk was next to Chelsea's as Chelsea was with a customer, and I didn't want to be rude) said that it was a lug nut issue and that the cost was $439 for one lug nut and that I needed an engine air and cabin filter replacement ($20 each at Advanced Auto but dealership waned $129.99), and a plethora of other unnecessary services, brake fluid replacement, transmission fluid replacement (Honda Manufacturers and my Manual recommend to perform this service at 100K miles and I only have 70K miles) She said that they had performed the oil change but rejected my state inspection due to the lug nut issue. I asked twice was it for one lug nut and she said yes. After speaking with my DAD, who was with me and is a retired-licensed mechanic, and he said that it didn't sound right, ($439 for one lug nut replacement) and tell them to put the car back together and bring it out. So, I told them to assemble the car back to operational status and bring it back. I go down the street to a tire place at the suggestions of my DAD and had the team to look at that "lug nut issue." They guy came back and said it looked like whomever was removing the tire, had the impact wrench turned forward (in the tightening position) rather than backwards (removal position), and stripped the stud and not the lug nut. He showed my DAD how the stud was just spinning and evidence of new metal shavings. I asked how much to repair it with my mechanic (DAD) in tow, and he said he would replace the one stud for me for $75. He said it was an easy fix and that it would only take about 30 to 45 minutes. The guy did it in 29 minutes without the $439 Honda sticker price. I was planning to go back to Honda the same day for the inspection to be redone, but DAD said NO! I ended up getting my state inspection done at another location. The guy who did my inspection stated that my car passed emissions and everything else, and he asked why Priority Honda rejected it. I explained to the guy that Honda rejected my State inspection due to the One Spinning stud on the car. The guy that performed the inspection stated that there were 4 studs holding the tire on out of 5 studs, he said that the inspection has nothing to do with 1 stud being inoperable. He said if it were more than one, then it would have been a problem. After this unacceptable experience, we will be taking the Honda to Priority Toyota Chesapeake with the Tundra moving forward. read more

I purchased a 2025 CIVIC on Saturday from Abbie Swindell at Priority Honda on Battlefield Blvd in Chesapeake. Everything went very smooth. Abby was very professional and knowledgeable. It was a very pleasant experience!! read more

I would never recommend anyone to purchase a vehicle from ever again. I was treated like an invaluable human. I spoke with service manager he was just is unconcerned about my situation. I have a power train warranty. I've been calling of and on for someone to help me. I had an oil sludge problem. The service manager asked how I know. duh. If you pull the oil stick you can tell. I have a 2021 vehicle that is not drive able. I am a very unhappy customer. I also found someone at the dealership service department has been resetting codes on my vehicle This dealership is awful you cannot get appointments and when you do it takes all day. The maintenance manager thinks his mechanics don't make mistakes all he does is cover up for them. read more

This review is for the parts department. They have always been very helpful and patient with me with all of my questions. Tito was the latest of a long list of parts associates that lately helped me. He ordered a part even though it was close to closing time. Definitely recommend not only Priority Honda but specifically the Parts Dept. read more

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I've been writing to service manager and the general manager about my vehicle. They have not contacted me yet about my concerns with my vehicle. It is unbelievable my next step is to write Honda about how this dealership has handled this situation. I would not recommend any to purchase a car from them. read more

Drop-off state inspection appointment. Easy peasey! Christian, Louis Vu, and Robert Chen epitomize quick, quality customer care. Vehicle passed and was ready for pickup in 90 minutes; received a courtesy call for optional while in the garage, which I declined. Courtesy coffee, massage chairs, and movie theater waiting rooms are all pre-COVID amenities. Thankfully, free wifi and trustworthy staff are still alive and well! Gotta love Christmas decorations too! read more

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Kaitlyn is really helpful at the service reception. However the service quality control is almost nothing. I think nobody checks after the service has done. I have been using this place over 10 years, but you need really check by yourself whatever the service has done. Like yearly DOT state inspection, after the inspection stop lights were not light up, even battery has replaced but not had done even they charged. read more

Bought a new V6 accord coupe automatic here back in 2007. The finance manager switched the Apr percentage, and I didn't see it before I signed the contract. Bad on me for not paying for attention like I should have and even worse for the dealership being shady and ripping me off. I've told and steered many people away from them over this Incident, they lost more by what they stole from me, but you never forget when a company scams you. read more

I was referred to sales consultant Kemonii to help me with my interest in a used Honda Pilot. He responded to my inquiry immediately and as soon as he got to work, he sent me photos of the car I had in mind and immediately got to work with me when I came in to see it in person. He was very helpful throughout the whole process and so was the sales manager, Tien. After the deal was made, the financing department was actually able to beat the interest rate that navy fed offered me and made my monthly payments lower! Thank you guys for getting me into the exact car that I was looking for. Highly recommend read more

Priority Honda - 2020 Honda Pilot EX-L - Car Dealers Near Me - Chesapeake, Virginia

Don't even bother reading this review, just go ahead and read the "response from owner" that will show up below trying to either divert blame every step of the way or say something like " We apologize for your poor experience with our dealership, Chuck. We never want our customers to feel this way. Please reach out to priorityrep@priorityauto.com with further concerns regarding your experience - thank you." Meanwhile,  I purchased a vehicle on Veteran's day of 2023 It is almost Valentine's Day of 2024... I STILL do not have my license plates (3 sets of expired paper tags) My bank is STILL not listed as the primary leinholder And multiple aspects of my life are being effected read more

Never go to there, they are a big liar. Before I went to the store I told them I had checked my player, in right side there was no voice. they told me it's free to check for me, after 2 hours they said they had adjusted for me, they charged me $169.99. But when I come back, i found they didn't do anything for me, after disputed, they said it's diagnosis fees. It's funny, I know my player has problems. They did the same check as I did for my player just from the screen-setting-sounds- balance. They told me better replace my two players on the right costing $380 around . Later I found an auto video store, they checked and told me my car has no any problems, it's my iPhone read more

I took my car in for an oil change that he had some additional work done. I also needed to go pick up my children at the daycare and Kaitlyn was so helpful and concerned and making sure that everyone got the parts in and work done before I needed to pick up the children. I would recommend this business due to the wonderful customer service Kaitlyn provided. read more

I recently purchased a new vehicle from Priority Honda of Chesapeake VA. I had a very pleasant experience Eboni was outstanding in getting me the deal I wanted. A great sales person! Go see her if you looking to buy! Also every time I bring my wife HRV in for service it's always professional, prompt and economical. Ashley and crew are always outstanding providing service that I need concerning my Wife's HRV My son is continuing to enjoy his new 2023 Honda Civic. He loves it! Eboni thank again for making the buying process a very pleasant experience! Ashley and Crew thanks for all you do eventide we bring our vehicle for service! Truly grateful for such a great Honda Priority Chesapeake Team! Thank you! Respectfully Will Whitaker read more

Just wanted to follow up, after 2 years my mother decided that she wanted to upgrade her car to a 2023 Honda Civic which she is loving! Mr. Jeff helped her and once again he provided exceptional customer service. Thank you Mr. Jeff, for assisting my mother and having her walk away a happy customer!! read more

Great job. My airbag light was on. They fixed it and didn't charge me the whole hour rate because it took less than an hour

This is the worst dealership I have ever dealt with. I don't even know when I got rid of my Mercedes for a Honda to begin with. They put a rejection sticker on my 2020 Honda civic for no reason. Tried to tell me it was because one of my tires was ( improperly patched) and tried to charge me 300$ for just one tire. When I have a warranty on the tires somewhere else. I even got paperwork from the tire company that said there's nothing wrong with tires and they still said. It's going to be rejected. Not only is this a brand new car but why make the Honda brand look bad. Knowing I have a 2020 with a rejection sticker for no reason. I will be going to a Mercedes dealership by the end this week and celebrate getting rid of this piece of shit and not dealing with this shitty ass dealership again. Good riddance and I highly recommend that if you looking for a Honda. Go somewhere else. The free oil is completely garbage. Even though it's free you have to get an oil change every two months, the service is trash, the customer service is trash overall. They just made the whole Honda brand seem pretty shitty to me and I wouldn't Recommend this dealership or brand to anybody. Look else where. Please save yourself the trouble. They only want your money. They could care less about the Honda brand itself. Now I gotta take time out of work again to get my 2020 Honda civic inspected somewhere else and than go trade this car in because of this dealership. Please save yourself the trouble. Go to a different dealership if you really want a Honda please. Update: I got a called from a service department manager named Amanda. After I told the manager I have paperwork proving nothing was wrong with my tire. Amanda still tried to pressure me to buy a tire. After we basically didn't come to an agreement. I was told not to bring my car back there. (Which I wasn't going to in the first place. ) Why would I? I'm just reviewing this to recommend you. If you really want a Honda. Buy it somewhere else. More importantly go to a different brand of car because obviously they don't care about the brand. Why would you want to see a 2020 version of your car being drove around with a rejection sticker. Got my car inspected somewhere else and it passed( with no problem) just to show you how much Honda cares about their vehicles. Now I'm off to a Mercedes dealership on Saturday to trade this hunk of junk in. read more

We moved to the area in Fall 2020, we were looking for a used Honda as a commuter car, and were referred to Priority Honda through a military contact. We've bought used Hondas and Toyotas for over 10 years and never had such a horrific experience. We headed over and took a look at a used Honda Fit. It was in bad condition cosmetically but we saw past it since we take great care of our vehicles and had no issue with cleaning it up. We test drove the vehicle. It didn't run super well and had bad brakes, but went forward with the purchase as we trusted the salesman who said that it passed a full inspection and was safe to be on the road. We anticipated needing to spend some cash cleaning it up, doing some typical high mileage maintenance, etc. but we were so very wrong! In the first 3 months we spent an additional ~$3,500 to keep the car running. Here are a handful of issues we ran into during our experience with Priority that will give you an idea of the quality of service they offer - 1. Priority sold us a vehicle that was running on 3 of 4 cylinders ($881 repair). After purchase, I took it straight to their service center on the same lot. Their service center told me the 4th cylinder wasn't functioning and needed replacing. How can they knowingly sell a car that is running on 3 cylinders at full asking price? Sketchy. Their service center also told me the brakes were fine, when they were noticeably needing service. I took it to a different shop, who said the rotors needed replacing. They shared that whoever serviced it last put new brakes on bad rotors to cut corners ($464 repair). I'm unsure whether Priority did this to cut corners, but what I see a problem with is their inability to diagnose the rotor issue or admit there is an issue with one of their recently sold vehicles. Sketchy. 2. Priority kept the vehicle for a day after purchase telling me they wanted to detail the vehicle for us. I got the vehicle and they did not detail it. That afternoon, I spent 3 hours cleaning the car seats with my upholstery cleaner pulling what looked like blood or red soda out of 2 of the 5 seats. It was disgusting. I have never taken my car for a detail or even a quick cleaning and had it returned in this shape. I understand the car was dirty to begin with, however they could have paid anyone $20 to do a better job in an hour than whatever they did do (if anything). We kindly provided the feedback to the salesman. We would have appreciated an acknowledgement at the least, but he ignored us. We would have had a better experience if they had done nothing rather than telling us they detailed it and did not. 3. On day 2 or 3 the tire sensor light came on. After filling the tire a few times, we took it into a tire shop. The tire was leaking due to a poorly performed patch. It and one other tire needed replacement ($255 repair). Typical used car maintenance but these things add up. I'd have a problem if they were the ones who patched the tire. I guess I would prefer for them to do what is right. Or if they did patch it unsuccessfully, offer to cover the cost of the tire that needed replacing to salvage their customer experience. 4. Next the car wouldn't start. Turns out the alternator needed replacing ($620 repair). 5. Next the transmission light came on. I had it towed to a transmission shop. Turns out the transmission fluid hadn't been changed in so long that there was debris in it, which was causing issues within the transmission. This was a surprise to me because Priority Honda confirmed all fluids were in good shape and that I'd only need to follow typical high mileage service at the next 3,000-mile service date, nothing before ($714 repair). Why lie to save time or a few dollars Priority? You could have saved me hundreds of dollars if you were honest. 6. Other expenses that we expected went towards replacing four floor mats and one door panel. The car had oversized, aftermarket floor mats in it that didn't fit the car. The door panel was broken ($310.39). At the time of purchase we were fine paying Priority to replace these items because we trusted the car was in basic working order as they advised. On a couple different occasions, we reached out to the salesman thinking that Priority may do something, anything to make our experience better. First, with the detail issue, then with the cylinder issue, later with the transmission issue. What we got in response was, "You bought it as is, the best we can do is buy it back for what it is worth now" - nothing since it wasn't running. From our experience, this shop has terrible customer service, no attention to detail, they're untrustworthy, and have shady sales practices. I will advise anyone looking for a used vehicle to steer clear of Priority Honda. Please save yourself the trouble and give another team your business. read more

Priority Honda - What I got out of the car seat after Priorty Honda "detailed" it the day. - Car Dealers Near Me - Chesapeake, Virginia

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I didn't buy my car from here, but, I have gone here for service. They have a complementary car wash service that was awesome. I ended up getting an oil change and it took only an hour (I've waited at other Priority locations for more than 5 hours before.) The waiting area was nice and they had complementary coffee, TV's, and even a theater. I took one star off because of customer service. It took a while for the attendants to notice I needed assistance. read more

I wouldn't recommend this Honda dealership to anyone. I bought a vehicle there back in April of this year for 17k just to find out its only worth 4-6k. I only knew this becuse I was interested in trading it in for another vehicle. This Honda dealership refuse to tell me how much the car is worth, so I went to two separate dealerahips and both mangers of these dealerships said my wife and I got overcharged and scamed. This is really frustrating because I trusted them and I thought they were helping us with our best interest. So now I am stuck with a vehicle that I bought for 17K and now worth 4-6k in less then 5 months. FUTURE BUYERS BEWARE. read more

I've purchase quite a few cars over the last 3 decades and never has the process been so speedy and painless. First of all, a huge shout out to Cedric for allowing me to make my decision in my own time. While other dealerships did not honor my request for time to think through the decision while choosing the right car, Cedric did. I went by twice to look at the car, but wasn't ready to commit. Cedric was patient, kind and extremely helpful. Unlike other dealerships, the GM never came to push a sale through "now." I did shop at another Honda dealership, and even got a slightly better deal, but only with a "we need a deal now" attitude. I walked out of two dealerships who wouldn't respect my decision making process. I went back to Cedric because he truly worked with me respectfully and kindly. Once the decision was made, I called Cedric and told him I wanted to put a hold on the car, but was short on time. We spent about 25 minutes getting the first part of the paperwork done, and then I returned the next day and spent about 85 minutes there. Each person I worked for was honest, respectful and didn't push me for a lot of extras. When I said no to something, it was accepted without an additional push. I can't praise the experience I had at this dealership enough and highly recommend not only Cedric, but the entire team I worked with! read more