GET A SECOND OPINION! I got my state inspection this past week. I was failed for a nail in my tire,…read moreand told it was not repairable. I was given an estimate of $250 for the new tire. I let them fail me, and went to my independent mechanic. Who plugged it for $20. I am a young lady, and want to share so that other young ladies like me aren't ignorant of these mishaps.

Horrible customer service from Priority Honda Chesapeake…read more I have been a loyal Priority Honda Chesapeake customer for over 16 years and have purchased two brand-new vehicles from this dealership. I have routinely trusted their service department with my vehicles, including something as basic as an oil change. Unfortunately, the service I received today was unacceptable. I dropped my vehicle off at 10:00 a.m. on Saturday, August 22, for a routine oil change. I never received a call or text telling me the vehicle was ready. At approximately 2:30 p.m., I called the service department myself and was told that they had not even worked on my vehicle yet. By 5:30 p.m., the dealership was closed, and my vehicle was still sitting there. As a result, I am now without my vehicle until Monday morning at the earliest. This has created a significant problem for my family because my wife now has to figure out how she is going to get to work. I even called the sales department hoping someone could help resolve the situation, but I was simply told that sales was a different department and they could not help. After 16 years of being a loyal customer and purchasing two vehicles from Priority Honda, I expected considerably better communication and customer service than this. An oil change should not take all day, and if there was a delay that prevented the service department from completing the work, someone should have contacted me before the dealership closed. I am extremely disappointed with the way this was handled. What was once a dealership I trusted has, in my experience, gone significantly downhill over the years. I strongly encourage anyone considering purchasing or servicing a vehicle here to think carefully about the level of customer service they expect. Priority Honda Chesapeake has lost a very loyal customer tonight.

0 STARS! The worst customer service and lack of skill~! Imagine getting yanked around for a week…read moreonly to find out the business has no idea what they are doing and is a s!htshow who wouldn't know a mechanic if one slapped them in the face. The most uunskilled, rudest, most unorganized, highschool behavior out of grown people I have ever seen. Do yourself a favor, IF YOU WANT IT DONE AND DONE CORRECTLY, GO SOMEWHERE ELSE.

The fact that they charged me to tell me what they "think it could be saying 3 different things"…read more my thing is how do u look at a vehicle charge someone but don't have a answer for what the problem is...rip off absolutely f'kn rip off. the lady said prior to giving her my key we will look at your car see what's wrong, then tell u the price and decide whether to proceed forward. Never said they charge to look at it, u didn't do shit. Where are the 0 stars

These guys are awesome! Super fast like less than 24hrs to get my AC compressor diagnosed and…read morefixed! Since when do you goto a mechanic and they give you a quote and then when you goto pick it up the bill is less then the quote! That's honest work!

ABSOLUTELY STAY AWAY FROM THIS PLACE......!!!!!!!!! On June…read more2nd I took my car to to this auto shop because ac would not start and codes read from auto zone that I had a fuel pump issue from my engine check light From taking it there to be serviced he read the codes for him self and took a guess what the issue was and went from there. He told me the cost would be $456.52 But after 6 to 7 hours or so later added $215.61 to my bill saying that he received the wrong part and the actual part cost more. After receiving my car back my ac was working but not to full capacity and from 30 minutes of driving my car, the check engine light came back on. I took it back to the shop and was told to put c foam in my tank and go from there. Afterwards, I took my vehicle back to advance auto and read the same exact thing as before FUEL PUMP. The total amount of of the job was 690.39 (THATS CLOSE TO 700 DOLLARS !!!!!!!!!!!) for a service on my vehicle that wasn't fixed fully, but more so given a bandage job. Who ever you are reading this, if you value your money or credit card do your self a favor and stay away from this place.

We've been regular customers for the 4 years we've been in Norfolk. We follow the VW recommended…read moreroutine maintenance schedule so we're comfortable with our car's proper aging progression. They know that we see the vehicle as our terminal car and do all that's needed to keep it going in top notch shape. They tell us on in advance if unusually expensive unusual work on the schedule will be coming up in the near future which helps us budget and avoid sticker shock. Carrie, Adam and Curtis are great to work with and Daryl, their certified VW mechanic, does the outstanding work on the car.

Coastal Import Repair is a gem. The owners are good people and the repairs, analyses, etc., are on…read moretarget. They have gone "above and beyond" and finish the work quickly. We're so lucky to have them here in Ghent.

AVOID THIS CROOKED MECHANIC SHOP!!…read more I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different. I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle. In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised. Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer. I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change. This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.

I recently got my car looked at in New York by our family mechanic and the wheel baring which I…read morepaid for months ago to be fixed was still not. I paid over 2k for a simple fix and a state inspection. I just don't believe they did a good job with looking into my main concern. Then the cherry on top was one of the clerks saying "we have to make a police report" wish I would have had my car towed to another place!!!'

So my husband wanted me to acknowledge the tires that were pit on his truck. We moved to colorado…read moreSpings and we needed good tires before we moved. Today we are under a storm watch warning whatever it is for snow for 6 to 10 inches. The roads here are gross. Stuck the truck in 4 x 4 mode and the tires that were suggested to put on worked amazing! again. Thank you Nate and crew for the suggestion of the tires making sure we are always safe! I would highly recommend the shop to those who want honest, and great quality of work!

So I have to say that I have finally found an honest reliable true mechanic in Newport news! After…read moredescribing the problem to them they began doing the research before my car even arrived. They were able to diagnose the problem immediately and provide me quick, accurate and affordable estimates to get it done. And my bill would've been triple if I would've believed what Pep Boys across the street was telling me so Fraser is now has a customer for life! Thanks again!

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

Was very satisfied with getting an appointment did an excellent job. Will definitely recommend to…read moreall my family and friends.

Quick and professional service, high quality materials. They were able to accommodate me for…read moreservice in less than 24hrs.