I had service completed at Priority Acura today, including an oil change, tire rotation, and brake fluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference! read more

Priority Acura - Car Dealers Near Me - Chesapeake, Virginia

Yelp Review for Priority Acura - Chesapeake, VA I expected better from Priority Acura, but my recent experience left me extremely disappointed. My wife and I were interested in purchasing a 2017 Audi Q7, and our original sales rep was actually a family member. Since he was new, his sales manager took over negotiations. That's when things started to go downhill. First, the sales manager had me sign a Carfax report that stated the vehicle had not been in an accident. However, after doing my own research through the National Insurance Crime Bureau (NICB), I found out the car had actually been in two accidents. This was a major red flag. Next, during our discussions, I noticed an issue with the headlamp. I made sure to tell my family member (the sales rep) to remember that the light was coming on during the test drive. When he brought it up to his sales manager, the concern was completely dismissed as just a "fully fictional light." The manager claimed the vehicle had passed their so-called 100-point inspection, but clearly, that inspection was subpar. The report even stated that the right turn light was not functional, yet it was working fine. So, what exactly did they check? What made things worse was the fact that the sales manager knew about the headlamp issue all along but deliberately withheld that information from us. When I confronted him, he admitted that his boss had reminded him to tell us about the problem before we left. When were you planning to tell us? That's when he finally revealed the cost to fix it--$7,000! And, of course, the dealership wasn't willing to cover it. Who sells a used car at full price, claims it passed a thorough inspection, and then hides a major $7,000 issue from the buyer? This was clearly a dishonest sales tactic--they only cared about making the sale, not about the customer. What makes this experience even more disappointing is that Priority Acura used to have a solid reputation under its previous ownership. I found out the last owner, "Church," is no longer there, and I know this would have never happened on his watch. The lack of accountability from the sales manager was appalling. Instead of owning up to his mistakes, he just brushed everything off. I was genuinely interested in purchasing this vehicle, but I refuse to do business with a dealership that operates like this. I also worry about my family member (the new sales rep) learning from a mentor who engages in these bad industry practices. This is not how you build trust with customers. The most painful part? We had an entire conversation about the Black experience, yet I feel like I was taken advantage of by someone who shares my heritage. That really stings. Buyer beware--Priority Acura does NOT prioritize honesty or transparency. Sales manager name is Rich. He only cares about his name read more

A month ago, I started the process of purchasing a car with this dealership. The young sales associate Imani was about the only positive experience as she doesn't come off as a typical car dealer. There are two other names to steer clear of should you not heed this warning in the form of a review. "Rich" and "Lionel Goodwyn". I'd come in to purchase a car about a month ago, approved through a lender of my choosing. After agreeing on a price with the dealership and filling out/signing paper work, instead of submitting my buyers request, Priority Acura sat on it while making attempts to persuade me to using another lender to complete the deal. Without the dealership sending in the buyer's request I was compelled to end the deal, but after purchasing a warranty for the vehicle. Since, the two mentioned have been deceitful and cunning regarding my attempts at getting a refund for (for a vehicle l do not own) Want to purchase Acura? So do I! But Go to Virginia Beach or Hampton if would like to do so without the need to be hyper vigilant regarding your transaction. Or ignore this review and find out there are criminals at Priority Acura in Chesapeake. read more

This dealership is the worst dealership to deal with. No one answers the phone, no one can assist you. There are never any parts available. You can get a service time, if you are lucky, but will be there ALL day and you should bring a ride because you will NOT get a loaner car. Brandon was the ONLY one in service you could rely on and he is not in service any longer so we will not be taking our car here. We have to pay $110 for an oil change now instead of getting it free because of their horrible service. read more

If you are looking for a great, honest salesman, Michael Lea is the BEST.. The whole staff is super helpful and really care about their clients, but Mike is the best... read more

12/11/20: I'm updating my review after having a much more positive experience today. I live in another state now, and I had a screw in the sidewall of 1 of my tires. I had to pay for a new tire where I live & came here to get my regular service. Clif was accommodating and awesome, as usual. He was able to fit me in earlier than I scheduled so that I didn't have to waste my day away. I also felt like I had purchased the extra tote/rim package but couldn't find that paperwork at home anywhere. The finance manager was able to print it out for me so that I could file a claim for reimbursement. That made my day. read more

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More than a month after my purchase, my trade in is still not paid off. That isn't as bothersome as after emailing, calling and leaving messages and using the contact us form on the website, I have gotten no response from anyone. Seems the team is only interested in speaking with you when you want to buy, but not after the sale. This was not my previous experience with this same dealership after buying a vehicle from them in 2021. At this time, I cannot recommend this dealership for sales. read more

There service writers NEVER answer the phone they don't return calls the absolute worse service you can recieve from a major dealership. You leave messages they dont call back ourservice writer jessica NEVER at work they say our vehicle been up their for a month and no answer then they said they couldn't even find it ABSOLUTE WORSE !!!!! read more

Came here for service and crew were very courteous and professional. Got the service done in an hour. They have a huge waiting area and they even offer drinks and snacks. I'm very happy that I bought preowned vehicle from them. read more

I would like to share my experience with you guys since Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were made to Amber Alcaraz, customer relations and Stacy Cummings, VP: I was physically assaulted during my last visit EVER to Priority Acura on 11/15/2021. The sales associate, and the person that sold our 2020 Acura MDX, Nicholas Gillary forcefully restrained me in the building, forcefully put hands on me after repeated attempts to let go of me and let me leave.  Due to the employees escalating the situation Chesapeake police were involved and the situation concluded with me having the choice to go to the magistrate and take out charges for "simple assault" on him. I feel Priority automotive as a huge corporation has a duty to protect me and every other customer that walks through the door.  I feel that duty was breached by not having security cameras in place, inadequate training of staff and other staff members allowed the employee to assault me.  Worse off the manager was sitting behind the wall listening to the incident happen. I never thought going to the dealership, especially a large name such as PRIORITY or ACURA a staff member would physically put hands on me and allowing the situation to escalate to assault charges.  I really don't want to continue on with the criminal charges but I was hoping to hear from priority but I have since given up hope. I asked the manager what was going to be done to resolve this and he said "training and write up" but I don't feel like that is sufficient but I also don't think it warrant's criminal charges Va Code 18.2-57 Class 1 misdemeanor charges. Rob- Former Priority Acura Customer read more

Great service! Had absolutely no issues with getting my car serviced. One of the service advisors, Jessi, made sure I was well taken care of and even looked out with a lil discount. I requested shuttle services and the guy, Malek, was very nice and conversational. He took me to where I needed to go and brought me back. 10/10 service and would highly recommend! read more

Update to my review: I was contacted by the general manager of the dealership. He was very helpful and apologetic of my experience. In the end, my Audi was paid off finally and I am still awaiting to hear back about the seats. But I do feel some resolution to these issues with the follow up from the GM. read more

I purchased a car from this dealership. Sales person Mike Lee was very friendly and knowledgeable. Mike was able to find the car I was looking for and have it transferred quickly. Sales transaction was very easy. We agreed in a sales price and met with Finance guy to close deal. Deal was closed quickly and accurately. No pressure. Would definitely recommend. read more

Decent dealership that has been servicing my car Acura since I bought here in 2006. Free oil change, state inspection. All good. Customer service waiting areas are nice, well maintained and stocked with freebies. Parts and service are solid. Free car wash with service. Inventory is great but no NSX. read more

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Since I bought my car here a couple of years ago, I get them to wash my car all the time for free as part of the 'Priority for Life' while enjoying their Starbuck coffee. I'm always greeted by sales agent, mechanic, the cleaning person or whatever staff is walking pass. Maybe I come up here so often they think I work here too! When I first was in the market to buy my car, I didn't get bum rush by all these sales person. One or two would asked if I needed help and when I said no, they left me alone so I had the opportunity to look at cars without hassle. I was recommended a sales guy anyways so I called him and said I was out in the parking lot and he came out and we proceeded with the process. I had a good car buying experience and my sales guy, Naquan, was knowledgeable and helpful. The people up here are so nice there's been other times when I would have questions about some of my features and I can stop by and Naquan will help me. If you looking for your next car, Ask for Naquan! read more

Mike Lea (pronounced Lee) was an excellent sales rep. I had a very good experience with the purchase is my new car. I am if the opinion that our experience with a business comes from who they have representing them. Priority was excellently represented by Mike and therefore my experience was excellent. I am also a huge fan of Donna who used to work in the Service center. I have been a customer of Priority since 2004, taking cars I didn't even buy from Priority there to get serviced because of my experience with Donna. I wouldn't even price check the cost of getting alternators and starters replaced in any of the cars under my ownership because I valued the experience I received from Donna. Today I am remaining a loyal customer because of Mike Lea. I know that is Foe no other reason than the people I interact with that I value and trust because of how they make me feel like a valued customer that really matter and that they are not trying to take advantage of me but help to get the service and car I need at a good value. I rank Priority a 5 star because I'd these specific experiences. Have I had other none 5 star experiences and the answer is yes. And I was disappointed about them and considered not being a loyal customer of theirs. That's why I say it is the people and not the business. Because the service you get and the feeling you are left with is based on how the service and sales person represents. I've named two people who represents well and would make me a forever loyal customer. I would recommend anyone interested in a Acura to go to Priority and seek out Mike Lea (pronounced Lee). Unfortunately Donna is not one of the service reps anymore and I miss her dearly. I hope that someone there might live to fill her shoes and I can have someone else I would personally name. I've not had that experience yet since Donna but there is hope that one of the new faces might live up to the standard in time. Now that I have a new car purchased from there I will have the Priority Rewards that come with car offering a lifetime of free oil changes and car inspections. So now I'll be loyal for that reason I guess If not because I have a new "Donna." I was paying for my oil changes when Donna was there because I didn't buy my car there but wouldn't have imagined dealing with anyone else. I am updating my review to add more support for why you want to buy your car from Mike Lea. I have called Mike on several occasions to get help with the technology on the car, and to get other things done with the car. In the first week of owning the car I noticed the tire pressure on one of the tires was low, Mike scheduled me an appt to get it looked at and it is so good that I did because I had a nail in the tire. He scheduled me getting wheel locks and a trunk mat after buying the car and he even installed the mat for me. I decided after owning the car a month that I wanted to add a hitch. He filtered my MANY questions as I was trying to check prices at other places before deciding priority was giving me a good deal. Because Mike listens to his customers and he knew I wanted to get a hitch so that I could add a bike rack he helped me to figure out how to save money by not getting the harness component which would of been necessary only if I were going to be towing a trailer and needed it wired to my blinkers and brake light. Well that saved me several hundred dollars. Keep in mind that this car sale and help has all occurred during COVID-19. So for someone to be thinking of you and your needs and how to save you money and give you a great experience during such a stressful period is beyond regular service. Mike gives extraordinary service even during the most unprecedented times where social distancing challenges all customer and service interactions. He never fails to make you feel like you are his most important VIP customer. Every time I complement him directly he says I work for you and you are extremely valuable to me. Great customer service and sales matters a lot to me and that is why I'm taking the time to write this review update. So readers and users of yelp can know about this guy and go get their car from him so others can have this wonderful experience. I can tell you they are doing a good job of keeping their customers and employees safe during this pandemic as well. You will feel that you are safe and in good hands while you're applying your own caution as well by using a mask and practicing social distancing. I can tell you this....I'm really glad that I got my car here and that Mike Lea was my salesman. This is a good time to buy a car because the promotions on financing are plentiful. I was forced into buying a car because my old RDX (a 2008) was totaled. But I love the car and the customer service I get with Mike! read more

I love this place! I was able to quickly and conveniently schedule a car service online, as well as be seen the same day! With covid, a lot of dealerships can be booked for weeks on end for something as small as an oil change. I greatly appreciate that they were able to get me in earlier this morning. I'd usually go to the Priority Hyundai down the street, but they were always slow, took hours to complete even the smallest repairs or services, and wouldn't maintain contact via email, text, or call to let me know if my car was done. This dealership got me in an out in an hour! Everyone was super polite and had friendly conversation! The waiting area was incredibly spotless, plenty of sanitation areas, and the staff all wore proper face masks. Jessi and Dakota were very helpful with making sure that I, as a first timer at Acura, was taken care of, comfortable, and explained the ins and outs of my vehicle inspection and services that were provided. The complimentary car wash was a plus as well! I will certainly be returning to this location for the quick, efficient service and friendly staff! Very impressed! 10/10! read more

Awesome dealership repair shop. Great customer service and expertise. They even suggested alternate, local options for repair of the issue I had, because of their inability to repair it in my needed timeframe. Ultimately decided to got with them for the service. I have an Acura, but would take any car I had to them for service. read more

Needed tires inflated and they were very prompt and hrlpful. My wife takes her car here as well and the service has been great

Issues with this vehicle, tried calling all week to get my warranty info... no return call. I called today to speak with a manager. Probably no return call anytime soon.. if not I am dressing up as a lemon and walk up and down the street with a sign that says I bought a lemon from here. So Priority if you do not want that happening please call me back. Thanks! read more

I will never purchase another vehicle from a Priority dealership. This is my third vehicle I've purchased and each time it comes to having service or work done there's an issue. I have a 100 month ACURA battery in my truck that was in the truck when I purchased it. Now that the battery needs to be replaced, I was told that I purchased the truck....not the battery...therefore Priority will not honor the warranty on the battery. I am not asking for a free battery, but I do expect to be able to purchase a battery for the prorated amount. My husband purchased his vehicle from Priority and when his battery gave him trouble, he was given a free battery. Here I am, third vehicle, and looking to purchase a forth and I can't even get my battery replaced, 50 months into a 100 month warranty. I totally understand the policy that the warranty may be non transferable, but as a repeat customer I still expect to be treated with above and beyond customer service. Definitely not the case.... read more

Great customer service. Super friendly and go out of their way to get you in the car you want. Mike Russell was fabulous! I would definitely recommend this place. Best car experience ever! read more

This dealership had Ah-mazing service! They must be the absolute crown jewel of the Priority Family! Incredibly fast and friendly service, and when I needed to call them at a later time to give my home dealership some info on the service they provided, they were SO patient!!! My hat goes off to this incredibly talented and caring crew, who impressed me, and I am not easily impressed. read more

Great service. Comprehensive, attentive, accommodating. Although I didn't purchase my vehicle from here, (they didn't have the car I wanted at the time I wanted it) I get my car serviced here. I will definitely purchase my next vehicle from here. read more

Priority Acura - Car Dealers Near Me - Chesapeake, Virginia

Always a great experience when dealing with Priority Acura service Department. Donna is always a constant professional who goes above and beyond to ensure customer satisfaction. I have been going here for 13 years and have never had an issue. read more

Lots and lots of Priority commercials over the year. I finally get to see this place in action. Not there to get a new whip. Not yet, at least... Instead, I was getting a simple inspection on the new ILX my lady has. So this review is more of the facility. After all, Acura has stellar vehicles. Get past a dumbass car salesperson and you're good to go. I saw the sign at the check in station boasting their top notch facility --- Starbucks coffee and a recliner chair, the two things that caught my attention. The presentation with their signage led me to believe that I was going to walk into some super high class facility. Don't get me wrong. I'm far from anything booshie. I had visions of a barista greeting me. I imagined massage chair service like you get at Brookstone. I think the signage oversold me. The Starbucks is a push button machine. There's a massage chair in the general lobby. Bonus - it has the calf massage feature, too. It was 7:45am so I decided to get my day started in their quiet lobby. It's enclosed. They have desks. There's WiFi. I was able to get a lot done in 45 minutes. All in all, a good facility. I got what I needed done and had a few nice amenities to kill time. But don't get oversold on the wall stickers. You get a few nice extras from the other dealerships I've been to in the past. read more

Balling on budget.... My search began with the contemplation of purchasing a used Acura TSX. I knew from the start exactly what I wanted. My salesman was very involved and as good salesmen do, found the car I was looking for. I love my car and feel that it is a great value for the price and features. No complaints! I LOVE that they have priorities for life which includes: 1. Towing to Acura 2. Manicures on Wednesday 3. Free state inspections 4. Free oil changes 5. Lifetime guarantee on engine My only complaint is that when I bought the car there was a minor issue that I felt should have been taken care of prior to me driving off the lot. Acura did fix the problem immediately and made everything right. In the future I would purchase again from priority acura. read more

Priority Acura is always honest, efficient and professional from the moment you enter service. The consistency of having some of the same people like Donna and Nicole for years that recognize me make me feel good. I appreciate how James in service is so knowledgeable. Pure genius and expert taking how to handle repairs step by step rather than taking the most expensive or extreme route. I always trust what they say regarding my cars. The only place I will ever buy or service my cars. read more

My One dealer for service on my 2005 MDX. Fantastic service and best prices for repairs hands-down and I drive from Northern Virginia to go to Priority Acura. Special thanks to Nicole. Two words - Best Service. Thank You!!! :-) read more

My car needed a few things fixed which left with a loaner for a few days and once I received it back it ran as if it were brand new! Jessi was very helpful and excellent service advisor With great customer service and I will continue to have all maintenance done at this dealership! read more

I don't take my acura anywhere else to be serviced but here. They are always friendly and fast, and they keep you informed on the progress of your vehicle being serviced. I remember one time my car was acting up and they asked me to get there immediately, they ended up having to keep my car for a few days and they put me into a vehicle to use during that time. read more

Great service in a pinch. Had my brake lights stick "ON." After 8 pm. Signed up for appointment on line. Called early AM and verified. 2:30 PM was mine. Able to get in and out by 3:15 with problem fixed, oil change, car wash and confidence in Priority restored. Thanks, Shelby! read more

I've been here twice, both times I was very impressed. I took in my 2007 Acura (that I've had since 2007) for yet another dead battery. Back in CA, I had to replace the battery three times and nobody ever told me the Blue tooth feature drains the battery. Thanks to Priority Acura, who actually told me what the problem was, I am confident my car will start up now even if I don't drive it for several days. CA is really the worst place for automotive issues, how come nobody advised me about the Blue Tooth in CA? Noooo, I just keep buying new batteries. Incompetence at its best in CA. Whew...complete relief, and excellent customer service at Priority Acura, I'm absolutely going to buy my next Acura there. Thank you for being well-versed in your business :) read more

So dysfunctional the sales and finance team pits one another against each other all in the name of making a sale. If you feel like overpaying on a vehicle's listed price or being entertained by their old used car salesman schtick, this is the place to shop. read more

Have 2 Acuras and serviced on different dates within the last week. One with an electrical issue on a 10 year old MDX which they fixed within 15 minutes of my arrival at "no charge". The other service included an oil change. Noticed an old leak once I got home. I returned promptly to them, they took care of the issue, a defective oil filter installation. The service director took the time to track me down, apologized and he offered to comp my next oil change free. That to me is how you achieve a 5 rating. read more

I had a wonder experience at priority acura in Chesapeake. Mr. Russell and the staff were very professional. The atmosphere at this facility was wonderful which made my car buying experience great. I would recommend them to anyone!!! read more

It always a pleasure to go to Acura and have service done to my vehicle. Donna is always extremely attentive and kind. She is always looking for any type of savings that she can give me on my vehicle. I appreciate everything that Acura does for my car. read more

I brought my Acura in to get my Takata airbags replaced. After making several calls I made an appointment and the person over the phone was friendly and accommodating. On the day of the appointment, I brought my car in and everyone was very helpful. During your wait time there are several wait rooms at your disposal. They also have complimentary water and soda. An hour later, my car was done and I was on my way. Overall, my experience was a pleasant one. read more

This is a great place to buy a vehicle. The do not pressure you into buying a car from them. They let you choice what you want and help you from there, I would definitely buy a car from them again if I had too. read more

Leased a new Acura ILX from Mike Lee at Priority Acura. Everyone was courteous and I was able to negotiate a great deal. Had the car a few months now and I'm very happy with it. Looking forward to free oil changes for life. Thanks Priority! read more