Always a pleasant experience at the service department. They are always ready for you at the appointed time and your service member is ready to check you in with no long wait lines. My service person was very informative as to what needed to be done for my vehicle's checkup. The waiting area is nicely stocked with Starbucks coffee, snacks and drinks at no charge to the patrons. The chairs and tables in the lounge area are comfortable. The service member keeps checking in on and gives updates on the status of my car. The salesperson who sold us our car always seems to know that we are there and comes by to check on us and ask about an upgrade!! The repairs/inspections/oil change are always done in a timely manner. And like always they wash my car and have it shining every time. I recommend Priority Acura Service to anyone needing excellent service. read more

Worst service EVER! I guess I didn't look like I had enough money they did absolutely nothing I asked them to do. I told them not to wash my car, they washed it anyway. I told them to replace all four motor mounts they only replaced two. I ask for an appointment they forget to book it. I have never been treated so poorly at a dealership. It took two hours for an inspection they didn't even complete. FYI they don't do a multi point inspection like they say they are supposed to do for EVERY service. Priority means nothing but false confidence. I have gotten better treatment from a small mechanic shop than this. It's over priced and they do not do what they say or what you ask them to do. I took vehicle for repair and they cra read more

Oil was leaking from seals at rear cam bearings causing a bad smell and a lot of smoke. Priority Acura utilized a method employing Hondabond sealant to stop the leaks rather than going in and replacing the seals. Seems to be working fine and saved me a lot of money. My wife and I bought this car from Priority Acura many years ago. It was the best automobile purchase we ever made. Great car and great dealership. read more

Just purchased my first Acura about 4 months ago so decided to have it serviced & get an oil change. I had the best experience ever. The staff was professional & very friendly but Clif went above & beyond. He took the time out to explain everything to me, personally walked me around to show me the lounges, massage chair area, & restrooms all while being so courteous & informative. He was very knowledgeable & I could tell he did his job with a sense of pride & had a very strong work ethic. I had to wait a while but that was expected, I didn't mind it at all as I sat there in front of an open window where the sun just happened to beam in just right, sipping on my cappuccino. Because of his impeccable customer service skills, my car has found a new home. If I could give another star, I would. By the way, my car door was opened for me as I was about to leave. The little things go such a long way. read more

I purchased my used TSX from this dealership about 4 years ago, and as the time came again to make another purchase (a bit too soon) I ran back to priority acura. The team there have been great over the years NEVER had an issue with the service department and they took very good care of me and my TSX. Very sad to have had to lay my TSX to rest but unfortunately he got totaled GORILLA TEARS! Hoping to find another diamond in the rough!!!!! read more

While I did not purchase a vehicle here (ended up buying a Toyota) - I was so impressed with my experience that I wanted to make sue I leave them a positive review. From entering the dealership my experience was top notch. The salesman was always very attentive, professional, and very knowledgeable on the vehicles I inquired about. The whole process was non rushed and it is known that their job is to sell a vehicle - nr1 priority was always customer care and finding a product that would suit Me. Salesman took the time to explain features in each trim, and was eager to demonstrate them all. There was no issues having me pair my phone and try out the audio system, take the car out for a lengthy test drive and at no time was I rushed or bombarded with sales/ financing questions. I was provided an opportunity to really get to know the vehicle and at the end - pricing offered was very competitive and beyond fair. I ended up buying an Avalon due to bigger interior, but would always consider going back to Acura for my future car - mainly because of the top notch treatment and experience at this dealership. read more

Great experience at Priority Acura with recent inspection. Time frame was less than quote. Great snacks, coffee and drinks in the waiting area. Always a pleasant experience at Priority. read more

Mr. Rich is the man to see when you are ready to purchase your vehicle. We purchased our truck in March and had some questions on a couple of things and all I have to do is text Mr. Rich and he is ALWAYS available. Before driving our truck off the lot, he had already researched the features on the truck so he could tell us what was what and what does what. His personality is awesome, he makes you feel like he has been knowing you for a while. Had good vibes from him from the first day I met him. I went to another dealership prior to Mr. Rich and I didn't want to have anything to do with the dealership there, which put a bad taste in my mouth, but when I met Mr. Rich, he was so polite, understanding and took everything I said into consideration to help me get what I wanted. Thank you Mr. Rich for who you are, you are truly appreciated!! read more

Priority Acura is always helpful and professional. They take good care of my car and are very careful to keep it clean.

My boyfriend and I bought two cars from here and it was a great experience. Everyone was extremely helpful and knowledgeable. Our sales rep Bryan was really good. He was straight with us and very personable. Every time we've dropped off our cars for oil changes and to get things looked at the staff have always been really nice and professional. I would highly recommend them. read more

Love my new RDX. Acura always goes over and above. I just don't want any other car anymore.

Corey Seymore went above and beyond to help me with my concerns about my vehicle. I love Priority! Dawn A. read more

Worst Customer Service Ever. I will have to take my Acura to Honda just to get it serviced because they could not service my vehicle in a timely manner. I will never purchase another vehicle from this dealer. All other Priority service Dept. in the area puts these people to shame. read more

If I could give this place ZERO STARS I WOULD! I'm highly dissatisfied and disappointed in the service I received from both Michael Russel and his Mgr; who I can't name here, because he never introduced himself in person. I spent 2 hours at the dealership, and at first I must say he won me over with his nice charm and gift of gab. He assured me he was looking out for my best interest. I was hesitant in filling out an application at first because I really hate inquiry's on my credit report unless I'm absolutely sure I'm making a purchase worth running my score for. But he won me over, and then it all went downhill from there. He kept going back and forth with his mgr about my identity and then requested a second piece of ID just to make sure I am who I say I am. WTH! I've never experienced such a thing in my life! And I've purchased multiple cars, for myself and my son, I am a homeowner and have plenty of credit!!! So I provide my work ID, he goes back and forth some more and then hands me some GENERIC PIECE OF PAPER; without my name or anything relating to me that has all these flags on it. And then he basically said he couldn't sell a car to me, and that this has never happened before. BS!!! His entire demeanor changed immediately after! He knew he wasn't being straightforward. He no longer was as pleasant and turned cold! It was the most embarrassing feeling and dishonest answer ever! I left out of there feeling completely hopeless, shameful and embarrassed. I don't know what their reasons were for not wanting to sell me a car, whether it was my trade in Acura MDX they didn't like or what it might have been. But he could have at least been truthful and not have wasted my time, and RAN MY REPORT FOR NO APPARENT REASON! I'm annoyed and wouldn't recommend any one to this location. This type of treatment is unacceptable! I will warn fellow friends, shipmates and family members based in VA about this horrible experience I've encountered at Priority Acura. So if you're looking for honesty, STAY AWAY FROM HERE! read more

Great experience purchasing a car with Rich and the rest of the team at Priority. Great customer service and the process from start to finish was smooth. read more

The service I receive at Priority Acura is always exceptional! Clif at the Service Desk is consistently knowledgeable, professional and responsive! I highly recommend Priority Acura for service and sales!!!! read more

My experience at Priority Acura was wonderful. From the moment I walked in they made me feel like family and no pressure. I had not purchased a vehicle in a long time and they worked with me. Even after a purchase when I wasn't quite happy they put me in another vehicle that was just what I wanted, above and beyond service and they work long hours to make sure the customer is satisfied. Thank you to Mr. Church, Henry Jenkins, Tammy Coleman, Stevon Armstead and Kristine Hillman for truly making this long overdue purchase pleasant and me ecstatic! read more

I just moved here from Pennsylvania and wasn't sure where to take my car. I am so glad I chose Priority Acura. Donna was wonderful at explaining everything and they even showed me what needed done on my car. It's been a long time since I've had such wonderful, caring service from a dealer! read more

Bought the car via internet. Had the car delivered to my home 350 miles away by a knowledgeable salesman. Great experience.

The salesman was wonderful. There were so many vehicles to choose from and the salesman worked with me with my budget. No pressure sales tactics and he was very knowledgeable about each vehicle I had questions or concerns about. I bought the Santa Fe and I extremely happy with it. read more

Bought my first car here in around 09 and I have always loved my experience! Came back in and traded it in now in 2016. I love the service here... the only issue I'm having this time is the fact that my 2012 lighter charger does not work and neither does the button to adjust the back of the seat even though I'm being told it works... and I'm due for differential fluid service...already!!!! but, my 05 has been trooping for a while now without too much service being needed. So I do miss the 05 that I had and kind of regret trading in my vehicle. read more

Priority Acura - At least I get a massage while I wait! - Car Dealers Near Me - Chesapeake, Virginia

Personally the customer service department overall is outstanding!!! They have always given superb service..

Over all the customer service was super poor. Michael for starters, he was absolutely rude when things didn't pan out right away and treated us like just because we were young we weren't serious. He often called me young lady and even complained about me on the phone at one point saying I was making him run all over the place. He went as far as saying I THREATENED him when in reality he showed us numbers and when I said I wasn't happy with it he told us then looks like we're in the wrong place. So I turned to my husband and asked when he wanted to go to the other major Acura dealer in the area. Apparently that was a "threat" but in reality he was the one trying to say he was no longer negotiating. He was super unprofessional. At the end of the day, us purchasing a vehicle makes us happy and they're doing their job, so why belittle us? Then no one checked in to make sure we liked it and are happy which according to our other survey was supposed to happen. But don't worry we got the call about how they lost the paperwork and they needed us to provide that, again. We love the vehicle but not worth the hassle with the dealerships attitude. The process wasn't bad, the price was okay, and I'm all for hard ball but there's a way to go about it. I am severely unimpressed by the customer service honestly. I noticed someone else had an issue with them not paying off their vehicle in a timely manner so I will be calling my other bank company tomorrow and I'll update accordingly but it was listed for sale 10 hours ago so there's no reason they shouldn't have the payoff on its way to USAA. read more

Have been coming here for years to get my three cars serviced. Donna Kiederling is always pleasant and helpful and gives it to me straight, no bs. The techs do a great job and all the employees around the building make you feel at home. Highly recommend read more

Unprofessional staff. Called to get a quote and was put on hold for over 10 minutes. That happens, I get it. So I hung up, got a quote from somewhere else, and went on with my day. 30 minutes later, Priority Acura then proceeded to harassing call me back over and over. Over 20 times... What kind of respectable company does petty stuff like that? read more

One of the most professional dealerships that I've experienced. My car was purchased in 2014, from another Priority in Chesterfield Virginia. I made the decision to take my car for here for everything. I'm so glad I did. They take care of my car and make sure to tell me when it needs extra care. Please make sure you stop over and check out the service that they provide. You can even tell them I sent you lol. Seriously though go check them out read more

Terrible customer service and over all mechanical service took 8 hours to get an oil change and state inspection, 4 of which was just trying to figure out how to open the hood which they failed at until I came back to show them!!!! Would not recommend to anyone stay away had problems with both vehicles we brought in for service!!! If it was possible I would put 0 stars!!!! read more

I already knew that I would be needing a car and I knew what car that I wanted, so when I visited the Priority dealership, it was the customer service that won me over. Of course the free oil changes for life but it was the professionalism by the entire staff that I interacted with made the entire buying process easy and unforgettable. Thank you Rich Richardson!! read more

UNPROFESSIONAL STAFF ( HENRY JENKINS sales manager, PHIL INGRAM sales representative, KRISTEN business office manager) What started off as a great experience turned into a nightmare. Me and my boyfriend went to this particular dealership looking for a used car on Thursday 8/10/17 to look at an RDX. Phil assisted us with showing us a car and even talked numbers with Henry. Even though we didn't buy a car that day we came back Saturday 8/12/17 due to the great customer service from them both. Now yesterday we came back to look at 2 other RDX's that we were considering. Everything went great with Phil we picked the car that we wanted sat down with Henry and came up with a number that everyone liked. NOW we meet Kristen after 5 hours of waiting and he tells us that there is an additional fee of $700 for gap insurance and I noticed the price that was agreed upon increased as well. After talking; Kristen was not willing to negotiate the cost again to a comfortable number and kept shoving papers in my face to sign saying oh its just a little money lets get this deal done. LAST TIME I CHECKED THIS WAS MY MONEY AND THEY ARE GOING TO GET A PROFIT REGAURDLESS so we walked away from the deal. As we walked out the front of the store both Phil and Henry chased after us my boyfriend shook their hands and said thank you for the everything and they started arguing with my boyfriend in front of the building where ANYONE COULD HEAR AND SEE. They insulted our relationship saying if my boyfriend were to leave me I would be stuck with the bill so why not get what I want and he is keeping me from getting a car. WHO ARE PHIL AND HENRY TO SAY ANYTHING ABOUT MY RELATIONSHIP THOSE TWO AREN'T GOING TO HELP ME PAY MY CAR NOTE. As we kept walking away Henry stated to us that "he didn't want our business." That is the most unprofessional behavior of all my years working in customer service and being a customer. I WILL NEVER DO BUISNESS WITH PRIORITY AGAIN.... read more

Up until last night I HATED buying a vehicle. I went in based on a recommendation of someone whose opinion I value and I was blown away. I met Andy the Sales Manager exchanged pleasantries and he introduced me to Stevon A. and told me he would be taking care of me. And he did, he listened, paid attention to what I told him and what my situation and needs were and he put in the EXACT vehicle I had in mind. We went for a test drive and when we came back he said stay here and get familiar with the vehicle I'll be right back. He was back in less than five minutes and asked if I wanted to drive it home. I told him I really wasn't expecting to buy a vehicle but he said your done, sign the paper work and it's all yours. We made arrangements to pick it up this morning and he introduced me to the Finance Guru; Kristine. She couldn't have been nicer, more professional or courteous. No pressure, no up-sell and like Stevon and Andy answered every question I had like it was the most important question of the day. Hands down the best car buying experience I have had in almost 40 years of car buying. Certainly changed my opinion!! Andy, Stevon and Kristine; THANK YOU!!! read more