Ants in the cars, engine had grinding and serpentine belt was cooked. He stated it had no issues…read more Told my buddy tires were up to standard and they were bald. Don't come here!

Zero Stars...bought my Santa Fe the end of February 2025 cash with a 3k 3 month warranty. Received…read morea letter from the warranty company due to lack of payment, the contract was voided. Early May 2025, my transmission went out. When I went to the dealership, they offered me a new warranty, which wouldn't cover the repairs due to being pre-existing! I fought for 3 weeks for them to be even slightly accountable and fix the situation. Was told to sue them because "they didn't care" and my truck was a cheap vehicle anyways!!! DO NOT go to this place!!! Everyone passes the buck on who is in charge, everyone acts like they can't help, so we will see how the judge feels now!

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

Do not bother making online appointments. they are booking cars that they can't see for days after…read morethe appointment. This place continues to disappoin.

The owners of this group should be watching over their business. There is a reason for 1.3 stars !…read moreI've been on hold for 45 mins. now except for the occasional operator that gets on the phone as the manager told her what to say. That's not that person's job...it's yours. I would steer clear of this entire group! Update....finally talked with a manager, said he would get back to me in 10 mins. Hours later I got a called but I missed it. I called him back left a mssg to return my call. No call back was ever attempted. So I again called to get answers, now the Mgr has left the dealer for a few days. I ask for another manager.... that manager also out ! Who runs this show?? So days into this I still have no answers and I'm just left hanging!!!

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

I had mixed feeling traveling to buy a car from anywhere far from home, but we took the chance. We…read moredrove over four hours to check out a car. Tim and Matt were fantastic to work with and both were very honest with us. We had what we thought was a great deal on a car we really liked. Unfortunately, the car had a small issue after we finalized the purchase. We were uncomfortable and the attitude of the team was they didn't want us to feel that way and would do what was needed to make us comfortable with the purchase. We were given our money back with a promise to contact us once it was fixed and honor the original terms. Although we moved on from that car, if I see something again at McGuire and Sons, I would not hesitate to work with them again.

I really hate having to leave negative reviews. I always try to give the benefit of the doubt…read more However, this has unfortunately been the worst car buying experience I've ever had, by far. And I've bought numerous cars over the years. Buckle up, it's a somewhat long story, but I have to share it. I bought a used 2021 Toyota Corolla from these guys recently, and made my mistake of not test driving it first, and trusted their word, and trusted that a Toyota Corolla is a reliable car to purchase. When I received the car, I didn't even make it out of my neighborhood before noticing it grinding gears when downshifting into 2nd and it didn't want to stay in that gear. Coming from a previous car with endless issues, my heart sank. I called the dealership and the manager (John, I think?) dismissed everything I said and hung up on me. I called Moose again and he gave me the owner Tim's number. Tim was more responsive and understanding and they sent someone to come pickup the car, who also confirmed the issue. Since it was under their 3000mile warranty they decided to put another transmission in it. He claimed it was a new transmission. He offered to put a new clutch in it also, as long as I paid for the parts, which I agreed to at the time, but his "transmission guy said the clutch is fine," so they opted not to. Now, here I am less than 10k miles later, and the clutch has failed. The trusted mechanic I took the car to also told me that they installed a "junkyard transmission." I respectfully and politely called Tim to get some answers and see what they would do about it, and he still claims it's a new transmission, and that he would talk to his transmission guy again, but hasn't sent me any proof of that, and has now stopped answering phone calls and hasn't returned any calls. I do not have and would've never expected to put $3000 into repairs of a car that I just purchased. A 2021 Toyota Corolla with transmission AND clutch failure within 10k miles seems like something an experienced car dealership and "transmission guy" should've been able to catch before it got to my hands. I bought this car for the sole purpose of having a reliable vehicle for my family, and it's been a nightmare since day one. I was (and still am) only hoping they would do the right thing and handle this issue. Incredibly disappointed.

We were looking for trucks before and found this place and decided to check out the Tacoma that…read morethey had. Mike went ahead and showed us the Tacoma that we were looking at. Drove it around and there isn't any problem except for the ABS and the check engine light he told us was just a result of the previous owner trying to bypass the ABS light. To make sure, I asked him to get an encoder and the o2 sensor fault showed up. Before I went on with the purchase I told him about the issue and he said he will have it fixed. Soon as it was returned, we picked it up but it had a hard shift going on reverse and or drive. I had it looked at by a mechanic and they said that it was idling too high and told me I should just return it. Told Mike about the issue and he had the idling issue fixed. I decided to have it looked at by Toyota and they showed me that the brake calipers need to be replaced, rotors changed, transmission line fixed, and they also showed me the heavy rusting under carriage and how some of them were masked by having paint over some of the rust. Now I'm just wondering how this vehicle passed inspection, which most used car dealerships do. I told him about the problem and we decided we didn't want the car anymore. He gave us the money back and we were thankfully not stuck with the truck. He also gave us a loaner truck in his lot while the Tacoma was getting fixed. I would give 5 stars to this dealership because of the amount of customer service we received which is nothing compared to other used car dealerships around town. I decided to give 4 stars because of the fact that the car was actually unreliable. But, like said, thankfully we got our money back. Thanks again Mike! Hopefully not all of the cars in your lot are like that.

From the owner: We sell all makes and models, check out our website at Mikes Auto Sales. Thanks for your interest !read more

They did an awesome job on our Lincoln MKZ. They called almost every day to let us know where our…read morecar was in the repair process. They were courteous and professional. They made the process as smooth as possible. We would highly recommend this business if you are in need of collision repair

I have been in a Managerial role for over 25 years, and I have never experienced or seen such…read moreunprofessionalism and blatant disrespect. I was inquiring about the status of my vehicle with an agent, when Wes Cummings the manager took over the call. This individual has no business or the skill set to be a manager or an employee who represents this company. DO NOT BRING YOUR VEHICLE HERE!!!!!! Their parent company (Chesapeake T'LLC) is not updated properly with the Virginia Chamber of Commissions and there is no one at a corporate level to discuss these matters with. This is not a COMPANY TO WORK WITH!!!!! I plan on full legal action and the conversation which was recorded. Will be placed on social media and I have already been in touch with local news outlets. The recordings are astounding and will certainly help expose the horrific customer service and most of all the lack of identifying who should be a manager to represent their company. THE WOST REPAIR SHOP & MOST UNPROFESSIONAL COMPANY I HAVE DEALT WITH IN 25 YEARS. THE ABSOLUTE WORST MANAGER AND LOCATION. DO NOT TAKE YOUR VEHICLE TO ANY PRIORITY LOCATION. LOOK AT THE REVIEWS. ALL OF THEM ARE HORRIFIC. THEY HAVE A 1 STAR RATING AND THE REVIEWS SAY IT ALL. THIS COMPANY SHOULD BE OUT OF BUSINESS AND I ASSURE YOU. THIS WILL BE POSTEDTO A LOCAL MEDIA OUTLET AND ANY / ALL SOCIAL PLATFORMS AVAILABLE TO EXPOSE AND STOP THIS FROM HAPPENING TO OTHERS.

We were treated good by everyone here. They were all very nice and respectful. We bought a 2006…read moreLiberty. Was a great vehicle with low miles. The price we worked out was nice. I would buy from them again and might return soon. We need another car. Good people!!!!

PSA to all families do not buy here. PLEASE READ!! I am a first time car buyer, I just graduated…read morecollege and wanted to support a Black Owned Business. The owner is a crook! Do not let the positive reviews make you disregard the negative ones because that is what I did. This man sells cars with a ridiculous amount of repairs needed. We tried to support a family owned and Black owned dealership but this man CLEARLY gives us a bad rap. My radiator was hanging on by ZIP TIES! There was a rat or mouse in the glove box because there was droppings in the glove box! I have pictures to prove anything so I want him to try to deny ANYTHING. The vehicle was clearly in a wreck once we got two mechanics to look at it. Don't let that smile fool you. I accepted 500$ for repairs because that was the most they were willing to give me. Paid 7k for a vehicle That has several thousand dollars in repairs. Yes the vehicles are bought AS IS but there is a fine line before completely selling someone a bad vehicle. We are protected by the vehicles state inspection and there were several issues (tires wheels and brakes included) that would have made this vehicle IMPOSSIBLE TO PASS INSPECTION even though it had up to date inspection. They have a mechanic on site that they know and im sure they have various connections that will pass them for inspection. I had to replace all my tires and wheels they weren't up to the state standard. Crystal tried to resolve the situation but her morality begins to be questioned when working for a CROOK (regardless of who he is to you) Remember their job is to make the most profit possible! Buy cars at a low price and sell for highest price possible! Its your choice but please choose wisely