I brought a car here in February. It had 57k miles on it, it looked good coming out the lot... till It wasn't . After 2 weeks my car started showing the engine light. I didn't think much of it but my fiancé told me to get it checked out. I never did till it got really bad. One day I'm going on a lil trip with my car & my 2 yr old son was with me. So I'm on the interstate & my engine light just starts flashing & it wouldn't go no faster than 57 miles. I had to pull over on the interstate & turn on my hazard lights. I had to drive an hour & some minutes back home only going 57 miles on the interstate just so they could tow my car from home. Mind you, the day after they "claimed" they fixed it my car did the same exact thing not even 24hrs of me having it. Recently my car stopped on a stop light because it was over heated & smoking. Now you may be thinking "what could cause that" well my c-h cooling ruptured all over my engine so i didn't have any cooling on a 81 degree hot day. Now they're saying I'll have to get a whole new engine & this is only the second month I've had the car. The worst part about it all is, i don't even want the car anymore it's putting me into financial stress. It's been in the shop more times than I've driven it. read more

I cannot Thank these Men enough! Went by yesterday just to scout out options on a new ride no pressure no haggling just vibes and honesty. I loved my entire experience here! These cars are legit no honky tonk bs these other guys sell you, also Mr. Jharris is your guy to go to, personality, wisdom is a 10/10 only safety matters when it comes to him. read more

Courtesy Auto Sales - Used Car Dealers Near Me - Chesapeake, Virginia

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Editing my review not even a year later . The van I bought off the lot had an engine light on . They "fixed" the problem or covered it up . For months I was faced with the van driving funky , stalling at red lights , ac , you name it . My fiancé reached out every problem we have ever had .it became apparent from the demeanor of the people who I encountered when I bought the van this was not their problem anymore but mine . I truly tried to give them the benefit of the doubt from the start with this van having problems right off the lot and they just covered them all up . I was convinced they would be there if we run into any more related issues. I had to replace my transmission 5,000$ later here I am stuck making payments on a vehicle that I also had to replace a transmission in . Might I add I work from home and don't drive my van often at all so this is by no means my fault (the van had less that 75,000 miles ) They covered up many flaws in this van to sell it to me . Bad business. Bad practices. They meet you with kindness and "hospitality" during the buying process and then absolutely avoid you at all costs after that pen touches the paper and the "warranty"is up . read more

Courtesy Auto Sales - Used Car Dealers Near Me - Chesapeake, Virginia

4-stars is not indicative of anything negative whatsoever. It's only for a first time visit and I also cannot speak on the car buying experience here. So, although I did not purchase a vehicle from this business, I wanted to take a moment to provide a positive note. I spoke with John when I had stopped by last weekend to look at one of the SUVs. John was professional, friendly, and we had a great conversation. I recommend speaking with him if you're in the market for a used vehicle! read more

This is my 2017 Pathfinder Platinum from Courtesy Auto sales. This is also my 3rd automobile from Courtesy Auto. They have the best sales associates and the best used cars. I have a 2002 Ford explorer that was purchased from them back in 2004 its still running, just needs some minor work . Courtesy Auto team will bend over backwards to help you find what you want, and if there is anything wrong with it they will fix it without a second thought. Highly recommend them, they are the best! read more

Courtesy Auto Sales - This is my 2017 Pathfinder Platinum I just purchased from Courtesy Auto sales. They have the best used cars out there! - Used Car Dealers Near Me - Chesapeake, Virginia

They do business the right way. Jason the salesperson took care of any needs I had. I definitely recommend to anyone looking for a vehicle.

BUYER BEWARE. We bought a car from them and the week after their warranty ended we discovered the engine is CRACKED. Furthermore it was leaking fluid (not evident when buying) AND all the lug nuts on the tires are stripped, making AAA call a tow truck instead of fixing a tire. Ford and a second opinion garage said it is undriveable and unfixable. It is JUNK and can't ever be driven again. We only got to drive it a few months. I am a regular mom who was getting this car for her daughter. We asked several times, "Is there any reason we should not get this car. We will walk away and not leave a negative review. Please tell us." We were assured the car was safe for my daughter. This is after we dealt with my son going in to cardiac arrest and having open heart surgery - so money IS an issue with us. We just needed a break and someone honest to help us. I called the owner of the company and his reaction was pretty much, "Sorry about your luck, but I'll have my person look at it." Of course his person found nothing. The car has been parked for months. My daughter's NEW used car. We are back to square one with a full loan, car insurance and no car. Again, this was discovered just after the warranty ended from them and they refused to make good on the car. THE WEEK AFTER. It was only a few months after buying the car from them. They sold us a hunk of junk. A dead and unsafe car. That my 18 year old daughter needed for school and work. This has been financially devastating for us. Bad form, Courtesy. VERY BAD FORM. read more

I inquired how much it would cost to fix my air conditioning. I was told 4,000.00 dollars before it was even looked at. I needed new door handles and was told they would have to replace the entire door. Brought my jeep in to be serviced and had to leave it. I test drove a new Jeep for two days. When I returned to pick up my Jeep the service advisor said he thought I was buying the test drive Jeep and canceled the work on my jeep. My new tires were missing and replaced with worn tires. I complained to the supervisor who took up for the service advisor. Beware read more

My mom and I were looking for a car for me to take back to school in DC. We visited at least 5 different dealerships, and Courtesy was by far the best. We had a wonderful experience because of John, who has to be one of their best salesmen. He was attentive, kind, friendly, and accommodating. It was the most peaceful dealership visit of the day. We appreciated all the qualities of a good carsalesmen without the pressure. I would definitely recommend this place to anyone. They're awesome. Super thankful to have bought my 2016 Chevy cruise from here!!!! read more

I just purchased my 4th vehicle from Courtesy Auto. Jason and Chuck made it a quick and easy process. I would recommend Courtesy Auto to anyone. I still have 3 of the 4 vehicles and love them. Thank you, Courtesy Auto Sales! read more

If I could give less than one star I would. This is the kind of business that validates all the nasty things people say and think about used car salesmen. This was easily the worst car buying experience I have ever had! They treated me less than professionally, lied to me about equipment that did not exist, and made no attempt at any kind of resolution. BUYER BEWARE seems VERY appropriate. I got ripped; please step lightly so it does not happen to you! read more

This place made my truck buying experience stress free! Everyone in the office was wonderful from the receptionist to the car salesmen. All had great attitudes and were eagerly to help. Dave was more than awesome! I didn't feel pressure and he addressed all of my concerns. Chuck was great too, as he facilitated the paperwork quickly and efficiently. Chuck also oriented me to my new vehicle since I was clueless on some of the features. It's the small things. Other dealerships should model after you guys. read more

I just bought my first car on my own from this dealership and the service from Dave and Chuck was exceptional. They are upfront and honest and made sure I was happy with the choice of vehicle I had made. I will recommend all of my friends and family to choose this dealership. read more

I met the worst car salesmen in my entire life today. You have to be an idiot to buy here. Price are non negotiable even if you have half the cost of vehicle in cash money, makes no sense to me they list there vehicles like gold but if you look close they are shit, dirty, and rusty. Do not waste your time or money here. Plenty of other dealerships in the area willing to negotiate a FAIR DEAL on a used vehicle unlike this place who wouldn't know a fair deal if it hit them in the head. read more

No stress, no haggling, best car buying experience I've ever had....EVER!!!! Jason & Justin were awesome. I'll be recommending to all my friends that need a new car! Thanks guys! read more

Unfortunately what could've been a great experience ended in regret. The experience we had while purchasing the vehicle was pleasant, and they seemed very willing to offer quality service to us, but after a few minor issues came up after driving it off the lot - the service turned into denial and deflection. Even after attempting to negotiate a reasonable compromise (they provide part replacement, we pay for labor) I was met with retaliation and uncalled for insults. I regret purchasing my vehicle from them and highly discourage anyone else from going through the ordeal I went through. Hanging up on paying customers and responding with insults is NOT what a business should ever be doing. read more

By far the best car buying experience. Everyone was super friendly and welcoming. Jason was amazing to work with - very responsive to my emails, answered all my questions, and quickly addressed any concerns. He and Chuck did an awesome job working within my budget and made the entire process quick and stress-free. I typically dread the thought of going into a dealership, but this place felt like I was just buying a car from a friend. Highly recommend checking them out. Thanks guys! read more

If you are in the market for a reliable used car at a great price, then look no further. Saw the truck I wanted online, and went to the dealer, and was met by John Curtice who showed us the truck, made us feel at home and worked with us to stay in our price range. He and the entire staff are great folks and we are extremely satisfied with our purchase. Car came with a 3000 mile/3 mos service warranty for major components. By far the best car buying experience I have ever had. I would recommend to everyone. Thanks guys! read more

Best car buying experience I've ever had! Steve treated me right and I'm very pleased with my truck!!!!

THIS IS BY FAR THE WORST CAR DEALERSHIP I HAVE EVER DID BUSINESS WITH. DO NOT I REPEAT DO NOT DO BUSINESS WITH COURTESY AUTO SALES OR COURTESY TRUCK WORLD. I bought a 2008 Kia Sportage from them about 2 years ago and it was under 100,000 miles I gave the $1,500 down(due to my credit) I felt like I was getting a good deal. Until the truck started to fall apart I had to replace the rotors and brake pads on my truck 4 times because its has something to do with a part under my truck that kept causing my brakes to act up, that is more expensive & I can't afford that right now. THEY DO NOT WORK WITH THEIR customers every contract you enter into with them, you have a 7 day grace period to pay your balance after 14 days they WILL shut down your vehicle. YES! 14 days not 3 months like most dealerships and they will make NO exceptions even though they are "IN-HOUSE FINANCING", they are selling lemons to people and some people like myself have to rob Peter to pay Paul or in this case rob them to fix my truck. Before all of this took place I tried to give them the benefit of the doubt and trade in my vehicle with them and they told me NO MATTER your credit and good history with them, even if you are trading it in you HAVE to put $1,500 down so I guess before it wasn't my credit. THIS IS THE CRAPPIEST DEALERSHIP ON MILITARY HIGHWAY IN CHESAPEAKE. DO NOT DO BUSINESS WITH COURTSEY AUTO SALES AND COURTESY TRUCK WORLD. (if it happened to me, it might just happen to you) read more

Buyer beware. I went there to test drive a used car, and upon poking around the trunk, I noticed that the spare tire was missing. On top of it, the salesman I met with didn't seem to know anything about the car, including the price. When I got into the car itself, I noticed a funny smell that I soon identified to be the lingering aroma of old vomit. Naturally, that was a deal breaker, but I found out later that this company is known for buying cars at auction and selling them to young military guys who don't know any better for high interest rates. I won't be going back. read more

I went in test drove 4 cars. They pulled up my credit. I had a loan that had been paid off but still appeared on credit report. I was given quotes on 3 different cars contingent on sending them the letter stating I had paid off loan. Letter faxed to them stating as such. Tried to call for a week. I finally got in touch with the sales person 2 times. First time I was told he was working on it. Second time I was told they couldn't give me original quotes that the price would be almost double. I continued to try to talk to the sales person. I drove into the dealership spoke to another person that said I needed to put at least 50% down. I went to Oxendale got a vehicle that day. Go somewhere else save yourself the time and headache. read more

i dint even want to give them one star absolutely HORRIBLE bussiness people. the car was 9,600 when i walked out ended up with 11,000 owed and also $400 a month payments for a 08 fusion. and when i made my first payment i looked at the reciept and it said my remaining balance on the car was 16,000 i am now stuck with this $400 payment every month until december 2018. i wouldn't recommend anyone to go to them. my payments are every two weeks the first $200 goes straight to them then the secind $200 payment goes toward my high car loan. they are horrible no sympathy to college grads with student loans on their credit. dont go to them unless you absoloutly have to and be sure to have a good down payment like at least $2000 and a cosigner or else youll end up like me. also the car battery was horrible after the first week i got it they put a new one is i guess but my engine light came on and i was still under warrenty but i guess they didnt want to do maintenance on it so all they did was reset the light and it came right back on within a week. HORRIBLE COMPANYYY read more