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    Priority Collision Chesapeake

    1.7 (19 reviews)
    Open 8:00 am - 5:30 pm

    Services - Priority Collision Chesapeake

    Bumper repair

    Auto frame testing

    Auto maintenance

    4 More Services

    Auto repairs

    Auto steering and suspension repair

    Routine automotive maintenance

    Rear-end damage

    Priority Collision Chesapeake Photos

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    This cause $17k + in damages, total cost well over the value of the vehicle.

    I had no idea what was being done to my vehicle. Abuse of funds. Lack of communications. I had no say in what was done to my vehicle. Window was open when picked it up, dirty and smelled of mildew. The picture shows the "minor fender bender". I was the front vehicle in a three car pile up. The accident happened on January 5th and I picked up my vehicle on March 9th. The total cost was 17,504.91, plus 2,676.28 for the rental, plus 700-2000 of items left incomplete or made worse, that the insurance company is handling. This is a collision company that is using systemic power of fraud waste and misuse towards insurance claims that the customer has to suffer from. They charged the insurance company for items they didn't even replace on the truck. I was supposed to be receiving updates Tuesday and Thursdays. I barely received one phone call a week; when I reached out I got, "work in progress" or "in paint". After three missed updates I finally persisted calling and found out that my entire truck bed was being replaced, and the first bed that was ordered wasn't good enough, so a second bed needed to be ordered. To my absolute astonishment my the bed was being replaced without my permission or knowledge. The bumper, 3/4 of it, was replaced and they left one side chrome and one side black. So the entire bed can be replaced but they can't return it to me with the same color bumper it was given to them? They replaced the wheel well plastic on my front end, yes the non-impacted area of the truck, this now caused the tires to rub and squeal when they're turned more than 30 degrees. The paint is not faded in well at all from the bed to the cab doors, has runs, and additionally scratches were on doors that weren't on there before I dropped it off. The scariest part was when I picked it up, I didn't need to sign for anything, there was no way to bring up any of the deficiencies with the actual shop.

    On July 20 2022, after I was told all the necessary parts were in, I dropped off my car at this body shop for a "9 day job". On about August 1st I was told another part needed to be ordered and that it would be a couple of weeks. On about August 17th I was told it would be a couple more weeks. I asked if my car could be made drivable so I could take it home while waiting for this part to come in so I would not have to pay out of pocket for my rental. I was told that was impossible. On Sept 1st I was told it would be a couple more weeks again. After getting my insurance company involved the body shop manager agreed to give me my car like I requested 2 weeks prior. When I picked up my car I was shown the part I have been waiting for for over a month. It is a chrome plastic trim piece on the driver's side grill that the tech broke when disassembling the front grill/bumper so he could fix a scrape down the passenger side of the car. A non-essential trim piece that their technician broke... My rental reimbursement ran out on August 9th. I had to come out of pocket $660 so my car could sit at your body shop waiting on a trim piece for over a month. That is not acceptable and completely unreasonable.

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    17th Street Automotive - How WE take selfies as a community  2025 5th Annual 17th Street Automotive FIRST RESPONDERS APPRECIATION DAY!

    17th Street Automotive

    (56 reviews)

    As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

    Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

    Priority Collision Chesapeake - bodyshops - Updated May 2026

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