They did an awesome job on our Lincoln MKZ. They called almost every day to let us know where our car was in the repair process. They were courteous and professional. They made the process as smooth as possible. We would highly recommend this business if you are in need of collision repair read more

I have been in a Managerial role for over 25 years, and I have never experienced or seen such unprofessionalism and blatant disrespect. I was inquiring about the status of my vehicle with an agent, when Wes Cummings the manager took over the call. This individual has no business or the skill set to be a manager or an employee who represents this company. DO NOT BRING YOUR VEHICLE HERE!!!!!! Their parent company (Chesapeake T'LLC) is not updated properly with the Virginia Chamber of Commissions and there is no one at a corporate level to discuss these matters with. This is not a COMPANY TO WORK WITH!!!!! I plan on full legal action and the conversation which was recorded. Will be placed on social media and I have already been in touch with local news outlets. The recordings are astounding and will certainly help expose the horrific customer service and most of all the lack of identifying who should be a manager to represent their company. THE WOST REPAIR SHOP & MOST UNPROFESSIONAL COMPANY I HAVE DEALT WITH IN 25 YEARS. THE ABSOLUTE WORST MANAGER AND LOCATION. DO NOT TAKE YOUR VEHICLE TO ANY PRIORITY LOCATION. LOOK AT THE REVIEWS. ALL OF THEM ARE HORRIFIC. THEY HAVE A 1 STAR RATING AND THE REVIEWS SAY IT ALL. THIS COMPANY SHOULD BE OUT OF BUSINESS AND I ASSURE YOU. THIS WILL BE POSTEDTO A LOCAL MEDIA OUTLET AND ANY / ALL SOCIAL PLATFORMS AVAILABLE TO EXPOSE AND STOP THIS FROM HAPPENING TO OTHERS. read more

This business has been nothing but terrible experiences long story short they don't care I had to take my car back there 4 times and it still isn't right. Plus they damaged my intercooler and denied it. Still waiting to hear from them about replacing my parts they damaged. Will upload photos of their "quality" work because there's too much to type and I don't want to take up much of you time. read more

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New Staff....definitely replace "Michelle " Please do not waste your time dealing with this establishment; trust me, they will certainly make waste of your time! It starts with Priority Ford unfortunately. I didn't choose this place, Priority Ford sent me to them when I needed some scratches and a small dent remover from my vehicle. I had to drive a distance to Chesapeake to drop my truck off; I 30 mile round trip. I knew I was in trouble when a guy name Mark said the dent above my rear door was caused my a baseball or golf ball....really Marks! 1 inch wide and 1/2 inch deep, wedged shaped. Hardly made by a ball! Next up was several conversations over the phone with a Michelle, a woman who lies every time her mouth moves. She said she had spoken with my insurance company, she hadn't, she said she would return my call after speaking with my insurance company...this didn't happen either. Worst of all after 10 days my truck stayed parked in their parking lot. My last call to this Michelle went straight to voicemail. This nightmare started on May 12TH. On Thursday,May 23th, I called my insurance company and demanded this claim be canceled. They agreed and sent me a list of 11 other repair shops near me. My free rental car service ended June 1st. I can't get those wasted days back. So please, save yourself the hassle and frustration provided by this business. They definitely don't care about your needs, concerns and definitively not your repairs. And get this, they sent an estimate to my insurance company this morning, May 24th! read more

A bunch of lying thieves..don't go here. You can get your car repaired with the guy on the corner. They stole my DIE HARD battery out of my car and replaced it with a cheaper battery. They were only supposed to be fixing the interior of the car. They claimed the car would not start and the battery would not take a jump. The battery was only 7 months old. I drove the car there. They drove the car out the bay. When asked were was the pix of battery they did not have it. Yet they had pixs of everything else in the car, but no battery. They then replaced my battery with a cheaper battery. They did not ask nor tell me they were taking my battery. Everyone know that batteries have replacement value. They also charged my insurance for the cheap battery. Then they had the AUDACITY to play the Black card by sending a Black lady out to discuss with me how they stole my battery. This place sucks, the worst business I have ever dealt with in 50 years. On my way to Police station to file a police report. Had to post one star..they deserve a nothing! F. White read more

My car was at the shop for a month. In that month's time, communication with Priority adjustor, Sam, was difficult at times. He would say that he was going to call to give an update in the morning, and when he didn't I would call back in the afternoon, and have to leave a message. He also said he would call when the car went to paint, and did not, as he said he was busy. The car was supposed to be ready, the wrong part was ordered, and I had to wait again for a new part. Well, that part was also not the right part. The driver side mirror was then ordered from the factory and was on backorder with no release date. That could have meant a month or more, which would have cost a thousand dollars or more in car rental. I was able to take the car without the correct part, but had to pay for a completed job. Sam said that before the car was picked up it would be sent to be cleaned. When I picked the car up, it was filthy. I asked why the car was dirty, and he said it was sent to clean up the day he thought it was going to be ready, but due to the wrong part, the car was not ready that day. I picked it up two days later. I had been sitting on the lot, and dirt and dust were all over the car. The inside of the car was no better. The paper mat did not keep the floor clean. Whatever was used to wipe the inside of the car left an oily residue. The touch screen was smeared with the oily residue, along with other locations on the dashboard. When leaving the parking lot, there was what I thought was overspray on the windshield. I turned around to speak with Sam. He said that it was not overspray, and there was no way to determine if what was on the windows was there before I brought the car for repair. Sam used some spray cleaner, and it didn't come off, so then he used a blade on the outside to scrape the window. He said it must be on the inside. I felt like he was talking to me as though I was a "woman" and felt very disrespected. I thought the other windows were ok until the sun shined directly on the windows, then I could see a film on the other windows. It was so bad when the sun shined that I could not see traffic to make turns. It was time to do some investigation. I was not going to bring the car back until I knew what was on the windows. Regular washing would not take off the residue that was on the windows. I brought the car to Banister Nissan for an oil change. I talked with my salesman, as I always do when I am in for an oil change. He had someone look at the car. I was told that the residue is called slime.The slime is not only on the windows, but all over the car. Joy Squicciarini read more

Called with a simple question...what is the status of my truck? Lady at front desk is rude as hell and ask me Have I called you? I answered no, I am just asking for an update as they have had it for 8 days. She said, the keys are up her so its not ready, and I have other customers waiting whos cars are done and are here to pick them up..goodbye. Are you kidding me. I immediately called Geico. Geico called and it just rang and rang. She stated she was going to try to get ahold of the adjuster and see if she could get me an update. I told her that Geico always sends me to CARSTRUCTION but this time insisted on Priority Collision. I asked her to please make a note in my file, to never send me there again and if they were smart they would not send any additional business there. Absolutely rude. read more

I had no idea what was being done to my vehicle. Abuse of funds. Lack of communications. I had no say in what was done to my vehicle. Window was open when picked it up, dirty and smelled of mildew. The picture shows the "minor fender bender". I was the front vehicle in a three car pile up. The accident happened on January 5th and I picked up my vehicle on March 9th. The total cost was 17,504.91, plus 2,676.28 for the rental, plus 700-2000 of items left incomplete or made worse, that the insurance company is handling. This is a collision company that is using systemic power of fraud waste and misuse towards insurance claims that the customer has to suffer from. They charged the insurance company for items they didn't even replace on the truck. I was supposed to be receiving updates Tuesday and Thursdays. I barely received one phone call a week; when I reached out I got, "work in progress" or "in paint". After three missed updates I finally persisted calling and found out that my entire truck bed was being replaced, and the first bed that was ordered wasn't good enough, so a second bed needed to be ordered. To my absolute astonishment my the bed was being replaced without my permission or knowledge. The bumper, 3/4 of it, was replaced and they left one side chrome and one side black. So the entire bed can be replaced but they can't return it to me with the same color bumper it was given to them? They replaced the wheel well plastic on my front end, yes the non-impacted area of the truck, this now caused the tires to rub and squeal when they're turned more than 30 degrees. The paint is not faded in well at all from the bed to the cab doors, has runs, and additionally scratches were on doors that weren't on there before I dropped it off. The scariest part was when I picked it up, I didn't need to sign for anything, there was no way to bring up any of the deficiencies with the actual shop. read more

Priority Collision Chesapeake - This cause $17k + in damages, total cost well over the value of the vehicle. - Body Shops Near Me - Chesapeake, Virginia

I have been getting quotes for repairing my truck. I forwarded my estimate to the facility, specifically to a guy named Sam. I was told I would be hearing from him as soon as he got the estimate. Probably the same day. I forwarded the information to Sam. Didn't hear from him for a couple of days. I call and spoke with a receptionist. She then says that Sam got the email but there was no attachment. That is my bad then but if I sent this to Sam and he noticed there wasn't an estimate, why didn't he reply to let me know so I can email it again. I then forward over the estimate and made sure the attachments were on the email. Still haven't heard from Sam for a couple of days again. Not sure why it is so hard to reply to an email but he can respond to the receptionist when she speaks with him. So this coincides with the rest of the reviews, even the older ones. The communication is horrid and seems like they don't know what is going on. Scared to have them repair my truck now. Probably going with another facility. I'll come back and update if Sam reaches out to me. read more

When I first read all the other reviews on this site I was actually astonished that they were so bad! Quite a few years ago I hit a deer & used Priority Collision in Chesapeake to repair my RAV4. I was completely satisfied with the work & Customer service was great! Don't know yet about the quality of the work this time! I'll do a second review when my car is finally repaired! Horrible experience so far! The car isn't even being repaired yet! When I finally had an appointment ( Oct. 23) & took the car in for the estimate the Adviser/Adjuster said she would order the parts & the first open date for starting repairs would be in exactly 2 weeks (Nov. 6). So I responded I'll take that date & she said she would schedule my car to begin repairs then. Showed up this morning before 10 am after driving from NC. Checked in. I hear the lady at the reception desk say there is nothing on the computer about me bringing my car in & the parts aren't there yet!!! I was livid! I was pissed at the fact that the employee that did the estimate did not fully do her JOB! I wasn't upset about the parts not being there but the lack of being notified beforehand! I gave them two contact phone numbers I could be reached by. Oh, when I finally went back home without a rental car I received a text from my auto insurance company stating they had already issued payment for my claim! read more

Went in a couple weeks ago and loved my services! The women at the front desk were very sweet and extremely helpful in the whole process. 10/10 would recommend! read more

Service is completely trash Heather is a terrible worker rude and nasty as fuck completely got snappy with me cause she continuously lied about my finish date gave no updates I had to call every week and even do pop up to see what had been done to my care cause of her not doin her job correctly and having a don't give a fuck attitude manager was completely understanding and gave me the correct information that Heather did not give or try and give she had lied 3/4 times to me and family members about my car service is completely trash only helpful one is the manager and the mechanic charley is rude as well 10/10 do not recommend read more

My vehicle was in an accident. We brought it to priority for an estimate and to work with the insurance company. They weren't very communicative. The estimate was for around $7000 and ended up costing $13000. They had our vehicle for well over 8 weeks and kept making reasons why it couldn't be ready when they said. The work was don't alright, but I had to press for updated status and to get it done and picked up after repeated delays. I've used better companies in the past and should have just gone with one of them instead of the one closest to our house. Lesson learned. read more

On July 20 2022, after I was told all the necessary parts were in, I dropped off my car at this body shop for a "9 day job". On about August 1st I was told another part needed to be ordered and that it would be a couple of weeks. On about August 17th I was told it would be a couple more weeks. I asked if my car could be made drivable so I could take it home while waiting for this part to come in so I would not have to pay out of pocket for my rental. I was told that was impossible. On Sept 1st I was told it would be a couple more weeks again. After getting my insurance company involved the body shop manager agreed to give me my car like I requested 2 weeks prior. When I picked up my car I was shown the part I have been waiting for for over a month. It is a chrome plastic trim piece on the driver's side grill that the tech broke when disassembling the front grill/bumper so he could fix a scrape down the passenger side of the car. A non-essential trim piece that their technician broke... My rental reimbursement ran out on August 9th. I had to come out of pocket $660 so my car could sit at your body shop waiting on a trim piece for over a month. That is not acceptable and completely unreasonable. read more

Priority Collision Chesapeake - Body Shops Near Me - Chesapeake, Virginia

This is the second time I've used Priority. The first time they did an excellent job. But constant delays "we're waiting for parts". Now I'm having work done again. It is not completed yet. But again the same thing, waiting for parts delays, etc. when i try to call for updates sometimes i get a full mailbox. Meanwhile i don't have my car and it's hard to get around. I'm a senior citizen and have medical appointments to get to. These delays cause a severe hardship. When i finally get to speak to someone they don't seem very concerned. Even in dealing with them in person, most of the front desk people don't come across as very customer oriented and friendly. The work may be ok in the end but as a customer you are not a priority. read more

On October 26, 2017, I was rear ended while waiting to make a left turn by some idiot that was driving on a suspended license and had NO INSURANCE. Thank goodness that I had the foresight when I established the policy 14 years ago to get uninsured motorist insurance coverage along with full coverage. So upon calling State Farm to advise them of what happened and get the repair started, they gave me a list of companies to choose from. I decided to choose Priority Collision because it is in the vicinity of my employer and the rental car company is next door, so this seemed to be a good choice logistically. W R O N G!!!!!!!!!!!!!!! State Farm authorized a tow truck to transport my vehicle to this facility on September 27th. The tow truck was late and they ended up dropping off my vehicle after hours and leaving the key in the drop box. Someone from Priority Collision called me the next morning, September 28th to verify that they were in possession of my vehicle and they said that a member of their collision team would be calling me back later on TODAY. I never got a call back. I called again on September 29th and was told the same thing. I didn't get a call back on the 29th either. Nor did I get one on Saturday (and they are open on Saturday from 8AM-1PM) I called them first thing Monday morning and finally got to speak with someone who told me that they were working on getting the estimate to State Farm and that this was NOT a quick repair (mind you, the only damage that I have is to my bumper and my trunk!) this would easily be a 20-30 day repair. So with that being said, I went to go pick up my rental car on October 3rd. The rental agreement states that I am authorized use of the car from October 3rd through October 16th. Today is October 12th and I will be traveling out of town. Since no one from Priority Collision has called me about my car AT ALL, I'm under the impression that it is still being repaired, so I called my insurance company to have the date that I need to return the car extended. Upon reviewing my claim, the State Farm representative asks me is my car a total loss or is it being repaired because they have NO INFORMATION FROM PRIORITY COLLISION AT ALL!!!!!!!!!!!! So Priority Collision has been in possession of my car since September 28th (a total of THIRTEEN BUSINESS DAYS) and they have YET to even upload information regarding my vehicle to the insurance company!!!!!!! They have not called my insurance company, nor myself to tell me anything! This is a poor excuse of a business that clearly does not have their PRIORITIES (pun intended) in order! Stay away from this business if you value your sanity. read more

I took my car to them on October 12th. They said the work would take 68 hours of total working time. My projected date of completion is Nov. 25th??? My rental car was only good for $600. That means I am 2 weeks with no effing car!!! That is some really bad Estimating and they offer NO LOANER! I call and complain and they have zero to say about it. I will never use them again! read more

Only reason they get two stars is because of the service i received from Katie Bigney, my service coordinator. Other than that, horrible. This is the second time I have brought my vehicle to priority collision center and left with damage to my vehicle that was not there before i brought it in. The first time, i had to argue with the manager because the damage happened on his lot while it was parked waiting for me to pick it up. He acknowledged that he noticed it prior to my arrival ONLY after i brought it to his attention however went back and forth with me until he finally caved and fixed it. Silly me for bringing it back this time when someone backed into me to get the damage fixed. Everything was great up until i picked my car up. I was in a rush as i had a funeral to attend out of town which Katie was aware of and was able to get my car to me sooner than expected (Thank you katie) so in a hurry to travel, i left the lot without walking around my vehicle. I did head to the 7-11 30 seconds down the street, parked at the front of the store at the curb and proceeded to go inside. When i came out i noticed a square indentation on my FRONT bumper that was not there before i dropped my car off. I snapped a pic in a hurry as again, i was getting ready to leave town for a funeral and thought i will send them this pic and ask them what happened/to fix it because clearly it happened on their lot. I sent Katie the message, she stated it looked like someone with a tail hitch backed into me - that she would speak to her boss (WES CUMMINGS). I followed up numerous times and was told she gave her boss my info and he was going to contact me. He never did, FINALLY a week and some change later i asked for his name and number and had to call him myself. When i spoke to him he denied any fault, refused to fix the damage even with the situation being what it was. I asked if he had pictures of the front bumper once they fixed it because he said the damage was not there when i took it off the lot and he said he did not have any pics, at that point i explained to him that i did have a picture though from minutes after i drove off of the lot and that i had already shared those with priority. Again, he refused to fix the damage. Now i am not one to ask for a handout and if i or someone else was at fault for this i would never ask Priority to fix it on their dime but the fact that this clearly happened before i took my vehicle and they refuse to offer any type of remedy to the small damage done to my bumper on their lot as a return customer is ridiculous. (as you can see in the pics the damage is fairly minor) And again speaks volumes that this is not the first time this has happened to me at priority collision center. i STRONGLY suggest taking your car elsewhere. They have no sense of loyalty and will not be held accountable to damage done to your car by their collision center (Clearly this happens often, look at the other reviews!!!!). It's truly disappointing and says a lot about their Stature as a company. read more

Priority Collision Chesapeake - Body Shops Near Me - Chesapeake, Virginia

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The customer service here is poor. I brought my car in for repair under an insurance claim. I was I formed my car would be ready by a certain date which was not true. When I called to speak to the adjuster Austin usually he was unavailable or he said he would return my call and he didn't. I asked to speak to the manager Wes and was informed he was in a conference. I asked if a message could be left for him to give me a call. I was informed a message was left on his desk. Three days later, still no return call. When I finally picked up my car, it was filthy. I paid $500, someone pulled my car up and left. No one looked over the vehicle with me. I went back in and told the receptionist I wanted to speak to someone. An adjuster came out and I shared that my car is filthy and I have marks all over my car. He said he is aware the detailing department doesn't do a good job and it will take an hour for them to clean my car. I asked to speak to Wes the manager. The adjuster came back with a rag and a can of glass clean and wiped off a few marks and said he and Wes spoke to the detailing department and made them aware of the customer complaint. I told him that is sad because this is the second time I have requested to speak to him and he has yet to speak to me the customer. I told him that is poor customer service and that I will be writing a negative review. The adjuster said okay. There is a severe lack of professionalism in this business and the management has shown me that they don't care about their customers. The quality of work at this location is poor and by far does not live up to the Priority standards. Whomever is the boss, please go on undercover Bosses at this establishment and you will concur with my feedback. ​ read more

I would say this was an experience that I have been going through since May 15th. I am very disappointed in the service received here. (Issue #1) When received my car back it had wrong backup camera and the Service tech said that is wasn't and that is was a new 3D camera. I so had to take my car to Nissan to have one of their techs look at it and they confirm it definitely wasn't the correct camera. After calling the service tech again he said he would look at another maximum that he had in lot then he confirmed that the camera was the wrong one and that Nissan sent him the wrong part. So, I had to drop my car off for another appointment. (Issue #2) after a month after receiving my car back from the camera issue I noticed where they did body work the car started peeling I went back and talked to the service tech and he said that he could repair it and it would take about 3 days and that he could give me the state farm rate for a rental. The day of appointment I requested to speak to a manager about having to pay for a rental out of my pocket. Now this manager Wes was great he said don't worry about that we got that covered which he did. (Issue #3) But a for enterprise that was a different story I waited 2 1/2 hours to receive the rental. (Issue #4) When I received my car back the next day from the peeling I noticed that they did a quick spray paint job and left my rims and tires spray painted with residue. Would have rated them a 1 star but with their willingness to do repairs and the Manager Taking care of rental i couldn't.....but the spray paint job really bothered me. read more