Do not bother making online appointments. they are booking cars that they can't see for days after the appointment. This place continues to disappoin. read more

The owners of this group should be watching over their business. There is a reason for 1.3 stars ! I've been on hold for 45 mins. now except for the occasional operator that gets on the phone as the manager told her what to say. That's not that person's job...it's yours. I would steer clear of this entire group! Update....finally talked with a manager, said he would get back to me in 10 mins. Hours later I got a called but I missed it. I called him back left a mssg to return my call. No call back was ever attempted. So I again called to get answers, now the Mgr has left the dealer for a few days. I ask for another manager.... that manager also out ! Who runs this show?? So days into this I still have no answers and I'm just left hanging!!! read more

My wife and I had a great experience at this location. We met 3 people while we were there all extremely welcoming and respectful. Logan was the salesman we worked with, can't recommend him enough. Extremely knowledgeable, kind and seemed like he genuinely cared about what we were looking for. Hope to work with him again in the future. read more

They lost my title and told me basically it's my problem. There are too many dealerships in Hampton roads to deal with one with such poor customer services southern read more

Bought many vehicles from them through the years, no complaints or reasons to keep us from purchasing again

Bait and switch! Advertised a great price, claimed it was in stock and ready for a test drive. When I get there they don't have the vehicle, claimed it is actually a customers custom order and is already sold. But they have many more just like it for slightly more money on the lot right now I can buy, or they will gladly let me order one like the one I was there to look at. read more

Southern Volkswagen, is the worse place to buy a car or truck from. The truck brought had a major oil leak 10 days after I took off the lot. Trying to get them to help is really hard. Make sure you check your vehicle really good before buy it. read more

When I arrived the vehicle I had called about an hour earlier was now sold. It was listed on Cargurus for 101 days and sold an hour before I arrived! QUITE a coincidence and of course they directed me to a more expensive vehicle. Beware of the "add-ons". They totaled almost $3500! They wold only take $200 off this bloated total. I walked out. The same vehicles on Carmax and Carvana are $1000's cheaper even with delivery, go figure. Good luck at this dealership. read more

ASK FOR THE FINAL PRICE BEFORE YOU EVEN STEP FOOT IN A CAR TO TEST DRIVE IT. If you want 4,000$ in upcharges go ahead and budget that in prior to giving them your price range. They put on so many add ons . When you ask them to take the packages off . They "CANT" they post a 16,745$ sign in the window of a van but tried to get me to pay 20,778$ out the door . I'll do the math for you 3,966 in up charges to be exact after all the fees and taxes . But wait!!! You can save 1,000$ if you finance through them . Wow what a steal . I'll attach a picture of their bullshit below . read more

Southern Auto Group - Wait for all your packages they can't take off for ya bullshit - Car Dealers Near Me - Chesapeake, Virginia

I probably wouldn't recommend this place. Got a car and never signed a contract till 2 days after already having the car. Since then I've signed 4 more contracts that all changed in monthly payment. It went from 700ish to 600ish till finally 504 which I was happy with when they made me sign a new one for 832 due to a clerical issue on residual value and no longer qualifying for certain rebates anymore that brought the price down. read more

"Buy a vehicle somewhere else" This review is specifically for the Southern Auto Liquidation Center off of Military Highway, and the salesperson named 'Moose' as well as the follow up from another SA location. (during the end of October and early November 2023) There was a used vehicle (2010 or 2011Kia) my son and I were looking at. Moose came out to introduce himself and we had a brief discussion about the price. He says that all used vehicles have Etching and Lojack added and that those add-ins were NOT negotiable and REQUIRED by the dealership. No thanks; those add-ins added up to almost $1,200 on top of the vehicle price (which is already high because it's still a seller's market). If a dealership does business this way, RUN AWAY! --- Etching ($599): you can find a kit for $20 on Amazon and some police stations may do it for free --- Lojack ($699): if it can be installed, it CAN be uninstalled I then found a 2010 Honda Accord and it happened to be at the SA liquidation center as well (so I wanted to see how they would handle this one). I spoke to a rep on the phone and she sent a sales-sheet to me for review, and it had the following add-ins: 1) Etching $499 (as you see from above, Moose said it was $599 for the Kia) 2) Lojack $699 3) Commodore Pkg $995 (this is a paint and fabric protection, I believe) (and for a 2010 vehicle???) See photo for sales sheet with add-ons. I countered on the Accord (and also asked them to remove the add-in costs), and they agreed to remove them. Surprise, those costs ARE negotiable! But in the end, they were asking too much for the vehicle. So based on this experience, you can see it wasn't just 'Moose'. It's the way Southern Auto Group does business. The way they do business just reinforces the long-held perception that car dealers are not honest and/or fair. It's a WIN-LOSE way of doing business, and the customer will lose every time. Is the inclusion of those add-ins predatory? On some level, I believe it is. If it's presented as 'REQUIRED' by the salesperson, a lot of folks would just accept it. I'm not against profit at all. It's why businesses exist. A 'reasonable' profit is totally acceptable, but Southern Auto Group is unreasonable. Shop somewhere else for a vehicle. There are much better places and better business cultures to work with. read more

Southern Auto Group - Car Dealers Near Me - Chesapeake, Virginia

My wife and I tried to buy a new Hyundai Tucson this afternoon at your dealership in Newport News. My wife found a car she really liked, a 2025 Tucson. Sticker price was $33,000.00. Salesman, Mike, who was great to work with, indicated they could quote me a better price. Well, our salesman gets with the sales manager, who will tell us the price for which we can buy the car. My wife has health problems and was in pain. We waited and waited and waited for the sales manager to come meet with us. Finally, after waiting for over half an hour, she needed to leave due to her pain. Another salesman got ahold of Mike to let him know that we had to leave. Mike comes out with the sales manager following. The "manager" showed me the deal, which had increased by $1,000.00 over sticker due to "processing fees" and taxes. I told the manager that we had to go and that I did not like the price going up, anyway, as we went out the door. I could not get a word in edgewise as he tried to tell me that everyone had to pay taxes (duh).Of course, I am aware of taxes, it was the slew of other upcharges they were trying to add on. The bottom line here is that good sales people SHOULD NOT expect customers to wait and cool their heels while they get around to seeing them. We do not appreciate the very disrespectful way in which we were treated. The dealership had a sale until the sales "manager" got involved. read more

Unprofessional and childish. Anyone in the Greater Hampton Roads area would be much better suited seeking any or all competition to Southern Auto. If it's frustration and irritation you are looking for, this company will deal you in spades. There is no honor here, their empty words will fill your ears while their actions will leave you scratching your head and wondering how they are still in business. (Psst, it's their inflated charges). read more

Dealership can care less about their customers I bought a car that had a defect in it and they never addressed the defect until I found out about it and it cost me $1,300 to repair when I started to inquire about it their service manager called me begin to argue with me and then when I started to he decided he didn't want to talk to me anymore and he hung up very rude people I would think twice about doing service at that business read more

Where do I begin... Shopped online for a vehicle in my price range, got a call from a sales person to come look & test drive the vehicle. I'm on the way...Call from a sales manager...we are happy to see you are coming I will have one of my best saleamen waiting for you....Get to Southern Greenbrier Dodge....Hello the GMC Terrian in question is at outr Auction Lot just down the street. drive there only to find out the vehicle was just purchased & is in the shop going thru their 121 point inspection process.. Looked & test drove some other vehicles... went to another Southern Auto Group at Greenbrier GMC to look at a 2011 Cadillac SRX Luxury FWD..what do you know vehicle in the shop, drove down 3 days later...Oh I jus told that vehicle this morning...the whole process seems like a "Bait & Switch" never got to the see the Fees others mention but based on my experience above its probably true... read more

After hearing about a Friends disaster and experience he's got from GMC Southern. To start it had to go in for a warranty part issue and after his truck has been sitting for over 37 days waiting to be repaired it finally gets done. To then begin leaking oil like a faucet the day he gets it back. Welp back to the shop it goes. Another week goes by to be complete and picks it up to and it's "fixed" now....nope back to the shop for a third time and the story will continue on this 2020 GMC Truck. From his experience alone from poor communication, painstakingly slow process and the continuous recycling back to the service department it's painful for me to listen to and it's not even my truck. I hope WAVY 10 gets a call soon or at least they could give him his own parking spot and pay for his truck payments for the last two months...anyway that's my 2 Cents! DO NOT GO TO THEM! read more

Southern Auto Group is disgusting. They are thieves who rob people. They are not real, they do not live up to the demands of certified dealerships. These clowns can't even keep the phones on. Keep your money, but from somewhere else because these people just do not care. I have never ever ever been lied to by a dealership harder than this. Please take my word on it, these people do not have a clue and are proud of it. They should be dropped by every manufacturer they are involved with. I regret every setting foot on Southern Auto Group. I Truly wish I bought my Brand New Challenger from a different Dodge dealer because these people have destroyed the whole purchase and con not even maintain the vehicle warranty. read more

Came in for a routine brake pad replacement. 3 hours later I get told I have a seized caliper and the technician can't get the caliper back on. No parts on hand, 5 day wait to get the single caliper from GM. No loaner cars available, but you can rent one from their sister company down the road, dropped off a Sierra 1500 and got put in a Kia Seltos for another $49 a day to rent the car and not be stranded. Get my vehicle back and everything seems fine. Notice some noise about a week later coming from my brakes, progressively gets worse until I have no choice but to investigate because it all should be brand new. I was missing an entire lug nut from one of the wheels they had to remove to perform the brake job! Got a new lug nut and torqued it down to spec (140 ft-lbs) and just for the hell of it checked the other lugs, not a SINGLE lug nut on my rear wheels was torqued to spec... some even having turned 2-3 full rotations before even being tight. What is this dealership doing??? read more

There's making money; then there's being a push over. Southern auto of course will dominate other dealers prices online; that is until you do your test drive and find out that they will slap a "LoJack GPS", "anti-theft protection" and "appearance protection" fee on top of that Internet price. Save yourself the time go ahead and add another $1600 to that vehicle price before the taxes, processing, or any other unavoidable fee, you'll then have the out the door price. You go further down in these reviews you'll find that the "ETCH" fee is now called the "anti theft protection" fee of $600 (more than likely because of the amount guys that walk out on the deal as soon as they find out they're being charged for it); this is something you can find a kit for on Amazon for 20$. Not to mention the PD will have services or seminars to do it for you FOR FREE. To even further the humor, you'll have another add on "preinstalled appearance protection" which is $400 and the vehicle is covered in pollen and/or dust. They say that these items are add-ons "are what they are" and are non negotiable. Their lenders are probably the only ones that want trackers/gps on the vehicles because they are probably thinking the REPO is going to be easier once they slap you with a ridiculous APR. Appraisals? Not a shot, go ahead and get a carmax offer before even letting these guys appraise your vehicle for a trade in. Only reason for two stars was because some of the employees were great, nice and communicative. Some were less attentive and could care less about making a deal. Of course you're going to want to walk out on these guys after your OTD becoming $2000 more than what you expected. Good luck negotiating with them too, little to no wiggle room. Hopefully you have a better experience because they'll be in the dire need of some deals. Bring your own financing, make sure you do thorough research on the car you're getting into. read more

A toxic environment. Horrible place. The whole S A G and every store they have is nothing but trashy liars bullies cheats and thieves. Do not buy anything from these people, even their new cars are loaded with factory defects. They deserve negative stars and are an example of a horrible place to go in general. They are like a black hole, they will hide your own vehicle from you claimimg they are appraising it for hours while trying to get you to sign paperwork the whole time. Stay out of there, they just want to rob everyone everywhere. read more

They have had my car for TWO MONTHS for repair and haven't even touched it yet! Do NOT trust your vehicle to this facility!

bought a "certified preowned car" from them and come to find out it had a bent frame. was told to come back with the car so they could get me into something else and wanted to just tack my negative equity onto new loan plus 4k cash. the salesman even suggested me driving it into a lake to get rid of the car. NOT A GOOD PLACE TO PURCHASE FROM BY FAR. read more

Just waisted two hours negotiating a price only to be told that I had to buy a LoJack and seat protection coverage for an additional $1600....what a joke of a company. This is not an honest business... read more

Paid extra ($2K) for "certified vehicle" but service has been lacking. The front end alignment when purchased was off and supposedly fixed. Months later and 2 ruined front tires had Bert's in Virginia Beach fix the issue (at my expense). When into service with an appointment for an oil change and would have to leave it or wait hours (with no estimate). Instead paid $90 dollars for express service at Valvoline which took 20 minutes. read more

Overpriced by at least 20%. Some advisors are good, they don't push, others are nasty (kinda typical). Use someone else for better prices.

I called and set a date week before to come purchase a vehicle and everything was fine, but then I received a call less than 24 hours before I was to look at the car that it had been sent to auction the same day...just a waste of time. Wouldn't recommend it. read more

Sales staff tried to use the bait and switch price on a 2024 Dodge Ram. When pressed about the large discount they first had to verify their website was correct. Then the call back that the website was correct but unfortunately that truck has already sold. I will never use them and will tell as many people I can not to use them. read more

Vehicle Damaged In Service, Equally Terrible Care From Management. Purchased my Maxima here and took it in for a Tire Rotation October 2019. I drove off after service and two blocks down the road, a tire came off in the middle of military highway. No one was hurt and only my car was damaged (to the relief of the dealership, especially). Initially, they were helpful and repaired the car with OEM parts, provided me with a company car during the process. November 26 will be a month since the incident and I still do not have my vehicle back from service. I received no status updates on my car during maintenance, and no one contacted me to tell me that my car has been repaired. The only point of contact I have in management, Mike Owen, refuses to return my calls and text messages for over two weeks. I was given his personal cell, supposedly. I was promised a warranty to cover any hidden damages, that I would sign for it when I come pick up my car from the collision center. I had to make phone calls, and show up at the Airport location, to find out that my car has been ready for a week now. No one who can set up the warranty that I was promised has contacted me back after multiple attempts to reach out. It's one thing to make mistakes in maintenance (but honesty how hard is it to attach a tire to a car?) but I would have expected a higher level of professionalism and treatment from management. You can't ignore a problem until it goes away. Fortunately I got in touch with the right people and retrieved their insurance information this week, so I will be able to see about seeking compensation for diminished value. I don't trust these guys to perform maintenance on my vehicle, and upper management's idea of customer service is to do just enough to swerve legal action. I will never again do business with Southern Dodge and I will see to it that everyone I know, knows why. read more

We were do pleased with our experience. Thank You Bennie Eugene and Frank... We walked in scared and walked out empowered.... We will be back. read more

I bought my new truck there for $44,000. That's a lot of money for me. The truck was fine. I thought getting service after the sale was something every dealership is trained in. Not so. Once they got my money, they never followed through on anything. Before the sale, they put on a good show about what they will do if you buy from them. After the sale, you're yesterday's news and they completely ignore you. I tried to get an oil change. After three unsuccessful trips to the service department, I took it to WalMart. This is the dealership that gives all dealerships a bad name. You've been warned. There's a reason they post a big, visible sign showing the sales - that's all they care about. Check out the other comments and better business bureau ratings before deciding to go to their lot. Worthless is too good a word for the whole operation. read more

Only got one star because zero wasn't a choice. Run while you can, worst customer service you will ever experience. I bought a 2021 ram it was dirty inside it needed gas and the process took five hours. They tried to make it up to me they took my truck to wash it put gas in it and do a spray in bedliner it sat on the lot all day and they forgot it was there. To make up for that they offered me two free oil changes which tells me I might not have the lifetime oil changes they told me about when I bought it. I repeat run while you can. read more

The only Southern Comfort these people know of comes from a bottle. Had I known it was going to take this long for their slack @$$ service department to take their feet off my dashboard and do their job, I would have diagnosed it, walked my pale white @$$ to the General Motors warehouse, picked up the part, and replaced it myself. I purchased a truck 11 days ago and they STILL have it in the shop to fix a side mirror. That's right. A side mirror. I'll just make a list of everything I haven't been pleased with.... so far 1. My original salesperson didn't show up for the appointment we set up at their sister location 2. I was escorted into the service shop by to look at a truck and every mechanic in shop was sitting around a desk. Granted they could have been on lunch considering it was 12:30. 3. During the test drive, I noticed the side mirror didn't work on my truck. They pulled it into the shop the day of purchase and it didn't get diagnosed for 6 DAYS. I picked up the truck and said I would bring it back when they were ready to install the part.. I took my truck back last night as they told me they got the part in. More than 24 hours later, I'm still without my truck and here we are playing Ring Around the Rosie 4. When I did pick my truck up after they FINALLY diagnosed it, I noticed a decorative rim cap was missing from one of the wheels (they replaced the front tires as part of the sale deal). I've brought it up trice and have yet to hear any feedback. 5. The check engine light came on roughly 26 hours after I originally picked up the truck. 6. When I was on the phone with my salesman asking to have the truck returned to me until the part came in, I could hear someone talking trash in the background, who I believe was a service tech. 7. I have called David Barrett, who I believe is the Used Vehicle Sales Director, 3 times on 3 different days during work hours and I haven't gotten a call back yet. Weird, considering he urged me to call him if anything went wrong before I bought the truck. Which tells me that sales was definitely his calling, if you know what 8. I had to call them to get an update on my truck today. I was told they were "aiming for tomorrow", in terms of fixing the side mirror. You'd think they were rebuilding the motor. 9. The service tech who called me this morning did not only not recognize my truck, considering they've had it at their shop for a total of 8 days at this point, but he spoke to me in a very aggressive tone. read more

After last year,I was not going to use them again as I did not get my "free" inspection and oil change. I ended up going to Meineke. This year I called ahead to find out the Covid protocol and was told things were back to normal, meaning I could wait while the work was completed. I arrived at the service center at 9 am and was told they were not accepting any more vehicles. WTH???? By 9 am???? That's it for the day?! I was advised I could leave it to be worked on later, but considering I am a senior citizen, living alone with this as my only transportation, this was not an option unless they were going to take me home and pick me up when ready. NOT!! Do NOT pick Southern! Go to anyone else who offers the same inspection and oil change offer. Or just go to anyone else! Service department is horrible! read more

Avoid this place like the plague!!! They had a car posted and I went and drove it. They told me it was all good except for one little thing that was being repaired. My husband and I went back and did all the paperwork, had them pull our reports, etc. Car would be ready in a couple of days. So we sold our other car over the weekend. Didn't hear anything for four days, so we got back in touch. Guess what? The car is not sellable, even though it's still on their website. So, now we have no car, have wasted several hours of time, and they take zero responsibility. Extremely rude and callous. I'll ride a bike before I go back to this place. read more

I had an awesome experience while buying my car from Southern GMC. The entire staff was very helpful and worked hard to get my family into a perfect car. One of the employees that worked with my family was Allison. She did an awesome job and made our car buying experience awesome. read more

Ordered a part for ram parts department. was told it would be in after 10 am the next day. showed up at 12 noon and part was sent to wrong place. They wanted me to go there and pick it up. So, l asked for my money back of which l paid cash the day before. they refused to pay me back my cash and said they would send me a check in 10 days. How unethical can a business be. I will do business with any one of the Southern Groups again. read more

This is an interesting one. Caught them lying about having other interested buyers. They attempted to use high pressure sales tactics. They added "fees" to the price that was strictly profit on there end. And after all of this happened. The next day, they raised the price of the vehicle. They are the opposite of transparent. If you do decide to buy here for some unknown reason, know exactly what you want. They will ask you to sign random papers, ask for information they don't need. Hold your ground. Definitely not a place I will do business with. read more

I purchased a 2013 Dodge Dart with Easy Care. The car was nice. My problem is when I went back to get a refund on the unused Easy Care after I traded the car ( with a clear title) to another dealership. The Finance manager was not helpful in making the refund possible. I felt unvalued as a customer and will never purchase another vehicle from the Southern Auto Group. I also had a less than satisfiable service experience on one occasion. There are many more dealerships available with better benefits. read more

Great service and a good selection of cars. Jerome Hack is the way to go.

I just want to express how disappointed I am with the Southern Auto Groups lack of dedication to customer service and satisfaction. My car has been in the service department of southern Chrysler dodge jeep in greenbrier. First off I requested to be sent updates via text message and never received any. I always had to called or text to request an update on my vehicle so that system is pointless and not be utilized. Now my car 2 weeks and one deadline push later is ready for pick up today June 23rd 2019 and I have no means of going to pick it up. The dealership provides shuttle service to home or work from 8 to 10 am. But this system while on the surface seems amazing is flawed because now on this the day that I need to pick up my car and I've been left immobilized for the past 2 weeks, I'm being told they don't have a system in place to pick up customers only to drop them off. The service department manager "Joey" went as far as to tell me to get a taxi or an Uber. Not that its any of your business but as most people would guess getting a motor replaced is not a cheap repair on top of the $1200 of income I've lost due to not being able to work as an Uber driver since I don't have a car. I simply don't have the finances at this moment to afford an Uber from Virginia Beach to your location. I need to pick up my car that's in your dealership and there is no system in place to help me as a customer to get that done with no out of pocket cost. I'm being made to feel that it was all sunshine and rainbows when I sold my old car and bought this new one but as soon as you get the keys and sign the paperwork customer service go right out the flipping window and no one cares about you or your needs anymore. I am highly disappointed with this experience and will most definitely be plastering my story on every platform of social media available to me. Hopefully ill save someone else the trouble and stress of having to go through what i currently am dealing with. Chose a better dealership. read more