Navy Federal is always a pleasant experience and this recent visit to a new location, was no…read moredifferent. It's super easy access right off the highway and they have plenty of parking and a large drive-through. The building isn't as nice and new as some of the others I've been to, but, I was on this side of town and running errands so this is it. I checked in, no line or wait, and was able to quickly fill out the paperwork I came to fill out to update my accounts and discuss a few other items. In and out and easy as pie. Staff were attentive and friendly, as always.

Absolute best Credit Union in every aspect. Great customer service and they really look out for you…read moreso you don't make any bad financial choices.

This branch is huge and well maintained. Customer service…read morewas phenomenal from the moment I walked through the door. There is also a lot of tellers so the lines go by pretty fast. I was in and out in less than 15 minutes.

I was submitting a cash deposit inside with a teller. They don't count by hand anymore which is…read morefine usually.... but Their machine didn't count the correct amount - and it automatically deposits cash inside. So the deposit wasn't the correct amount. The cashier Refused to recount - terrible customer service and now I'm out $20. The representatives don't seem to care in general. They allow people to take videos inside while in line - which seems like a major breach of privacy, and confidentiality. Definitely not a branch I'll be revisiting. Go to the other local branches.

The customer service at NFCU is top notch. All the tellers and staff are friendly and…read moreknowledgeable. AnaRea Buckley is teller that stands out and goes the extra effort to ensure all your questions are answered and your needs are taken care of before you leave. NFCU has some of the best interest rates for checking / savings accounts, credit cards and loans. For credit unions you can't go wrong with Navy Federal.

Completely unhelpful in every possible way. My mother passed away so my father, who is a joint…read moreaccount owner, and I went in person with death certificates, IDs, etc. to get me added to the account to help pay the bills. We were told by Madison that it would have been much easier had my mother taken care of adding me prior to her passing. Sorry that wasn't our top priority while she was in the hospital for 22 days and hospice for 3 before she passed. Silly us! Long story short, they can't do anything to help in any way, and we need to wait for Tracie with survivor support to get back to us in "1-2 business days" to tell us that we'll need to close the accounts and open new ones. You can count on that happening...new ones at Wells Fargo across the parking lot. They also have the wrong phone numbers and email addresses associated with the accounts and we can't even get those corrected. A completely useless visit. Wells Fargo, on the other hand, was able to add me as a user to their joint accounts with no issues at all. So, it's not a banking industry issue, it's a Navy Federal issue. It's exactly why I personally stopped using my account with them years ago. Their motto is "Our members are the mission". Yeah, if the mission is to be unhelpful and add a bunch of red tape to a simple process. I'd give zero stars if that was an option.

This is the closest Navy Federal Credit Union to me. I've been inside a handful of times to get…read moregift cards. But mostly I am at the atm as all of my transactions can be done there. This location doesn't get crazy busy which is nice. The only downfall is there is no drive thru like most others. With three kids usually in tow I try to take advantage of the locations that do have one. Location is very clean and orderly.

I am writing a review because it's sad that we tend to only think to write negative reviews. I…read morejust had to write one for a different bank. Holland had been my go-to bank and the quality of service I have received has been consistent. They are always friendly, knowledgeable, organized, and willing to assist. No business is perfect but I will say I have been the recipient of excellent customer service from NFCU on numerous whether in the branch or over the phone.

My account was compromised and navy keeps telling me they need verification. It's an old account I…read moredon't use and they let someone who wasn't me get a credit card. I'm trying to fix it after they submitted fraud report they said I had to talk to security for verification. I was on hold for 3 hours! I gave called 4 times abd they won't get this fixed im being compromised and they expect me to be on hold over 3 hours! Not okay! No one use them!

I've been a Navy Federal member for about 5 years now, and I couldn't be happier. The level of…read morecustomer service here is outstanding. While a majority of my banking is done online there have been a few times where I needed to come in and have a member service rep assist me. I needed a small personal loan and Jessica helped me. She was THE BEST. She was very sweet and personable. I loved how she walked me through the loan process and answered all of my questions. It's people like her who make me want to be an NFCU member for life.

Update. Vehicle has been in shop more than driven since purchase. Took to local mechanic and did…read morenot have equipment to determine problem. Said probably electrical. Took to GMC dealership who identified problem as radio control unit. I have spent over $1,300 since purchasing this vehicle. Will never ever purchase no warranty car again or from Checkered Flag Outlet!

We got a car for my brother yesterday, 2007 Mazda 3, Randy Earles helped us through the whole…read moreprocess, he was so patient, answered all our questions, it was my first time buying an used car but such a great experience!!! Thank you so much Randy for the great service and coffee as well !!!!

Great service cars are well taken care of and the salesmen/women are the best! They will work with…read moreyou and make sure you leave with a smile

I am normally apprehensive about Checkered Flag service departments due to poor customer service…read moreand questionable technical skills. However, this specific visit for a service and troubleshooting of a technical issue was a success. Excellent customer service from Jade and solid technical backup by Scotty. Now they just need to figure out how to hire more people like them.

***THIEF EMPLOYEE***…read more I took my car to Checkered Flag Toyota for a simple service appointment, and before handing over my keys, I specifically checked the entire vehicle, including the center console where I had cash stored. When the service was finished and they gave my keys back, the money was gone. Someone inside that service department clearly stole from my vehicle, and instead of taking accountability or conducting a serious investigation, management acted like it was no big deal and seemed more interested in protecting their employees. The manager even handed me the amount of money that was stolen as if that somehow solved the issue. No, it does not solve the issue -- the fact that there is apparently a thief working there and management is willing to cover for it is completely unacceptable. It is shocking that a dealership representing a major brand operates with this level of dishonesty and lack of integrity. Customers should not have to worry about their belongings being stolen while their car is supposedly being serviced. I am beyond angry and disappointed with how this situation was handled.