RK Chevy has an amazing team! The guys were cool too but I was assisted by a team of ladies, and their cohesion was awesome. I was assisted and drove a few rides with Ilham, she was so wonderful, knowledgeable, and a variety of other great things. She takes her time and focuses on her customer, what we want, and how she can make sure that we had it. I got a new Trailblazer and it's a dream! So grateful for Ilham, Fatima, and the entire team. 5 stars and we will return when we're ready to trade out the Traverse! read more

Five stars aren't enough for the team at RK Chevrolet! After a string of disappointing experiences trying to find a reliable used car for my child, I was starting to lose hope. That changed the moment I spoke with Moustafa, the sales manager. I explained exactly what I was looking for, and he was refreshingly honest--he let me know it might be tough, but not impossible. Although they didn't have anything at the time, he promised to keep an eye out. Just two days later, I got a text: "I think I found the one." A trade-in had just come in, and he thought it could be the perfect fit. I headed over after work and was introduced to Doug Whitmore, the sales rep who made the entire experience an absolute pleasure. Doug was funny, kind, genuine, and incredibly easy to work with. He made what is usually a stressful process feel simple and even enjoyable. If you're in the market for a new Chevrolet or a dependable used car, do yourself a favor and reach out to Doug Whitmore at RK Chevrolet. He's a true professional who genuinely cares, and I'm confident you'll drive away just as satisfied as I did read more

RK Chevrolet - "New to Me" car!! - Car Dealers Near Me - Virginia Beach, Virginia

Its a shame to pay $185 for a diagnostic and not even have my tires inflated, let alone my hood not even shut. Luckily technology informed me it was open as I was getting on the highway. Id come back for the people but not service. read more

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Thought they were Great with what I needed done, and Time Effective for what they provided. Never had a problem with them since I started using them for my Car needs. read more

Believe the reviews. The salesmen are aggressive and pushy. I left the lot with a lemon but the manager Nate made it right and I appreciate that, but I literally had to raise hell. I got a brand new car this time and I've been calling since November bc my tire kit is missing. Still no call back nor tire kit. read more

Do not do business with this dealership. From sales to service I have had nothing but bad experiences with them. They have deceived, lied and not fulfilled any obligation. I do not put statements out like this unless I have had run into some serious issues. Please take this review into serious consideration before considering this dealership no matter what they advertise. I have purchased vehicles for over 40 years and this experience was by far the worst after the keys were in my hand. How do you install a catalytic converter wrong? Bring it back and still incorrectly installed.... That was the straw that broke the camels back as the saying goes. read more

I had such an amazing experience the past few weeks and can't thank Leo enough! I came in with a tough situation after a major mechanical failure of my old vehicle, negative equity to deal with, and a tight schedule with work and kids' sports. I felt like finally the universe was on my side as Leo and his team helped me figure out all the fun financials of a low valued trade in and getting into the new-to-me vehicle that my family and I needed. The genuine kindness from Leo and Danny and Fatima (I'm sorry who else's name I may have forgotten) has restored my faith in car dealerships and I may never go anywhere but RK again. If you are in the market for a new vehicle, please do yourself a good service and go to RK Chevy and ask for Leo. He will literally run from building to building, texting you updates as he works on making things happen. Just don't be surprised if you have to beat down a line of other customers who are there to follow up with him. He's that good. As I said the day he handed me my new keys, "It may only be April, but it's LEO seasonnnn!" read more

Buyer beware for sure at this dealership. I was lead to believe that negotiations were starting at MSRP when they had actually added over $4000 to it. They also understated my trade-in kelly bluebook value. Very deceptive but you know, the good lord is watching and will have the final word. Stay away. But I love the car. read more

My experience with this dealership went smoothly with the help of Julian. He made sure I left happy with the car I wanted and for the price I asked for. He's easy to talk to, and easy to reach if you have any questions outside the business. Julian is definitely someone you would want to go through the process with; he keeps it real always. read more

Terrible customer service in the service department. My car was held for a week for a diagnostic test and I was not called once with an update. I left VMs which were not returned. When i finally got in contact with my service advisor, Mallory, she asked "Why is he calling back?.." under her breath on the phone before greeting me. If you want to feel like a bother while checking in on your car, RK Chevrolet is the place for you. read more

Upfront: I got it. Dealers deal. BUT Be aware that they add about 5k on to the internet/window price for any new truck. What do you get for that extra 5k you might ask...spray in bed liner (maybe a $500 expensive), GM running boards ($800 part bolted on by some service guy), ceramic coating (let's be generous $1000), and lo jack/vin etching (again generous to say $500). That is $2800 dollars of stuff you are getting for $5k. Talk about an up charge. read more

Michael at RK Chevrolet did an awesome job selling me my new 2026 Equinox. He listened to what I wanted and we able to get the deal done. He made my experience at RK Chevrolet a very pleasant one. If you're in the market for a new Chevrolet, I would highly recommend you reach out to Michael at RK Chevrolet. He's a true professional who cares, and I'm confident you'll drive away just as satisfied as I did. Thank you Michael and RK Chevrolet. read more

Don's ever go to RK Chevrolet....they have terrible customer service in the service shop...over and over again I gave them a chance and it never got any better......You call multiple times and are told...."I can't answer your question I'll have someone call you back shortly"....and then you never hear another word. read more

travon did an outstanding job and great customer service! Give him a raise! Chris was great to work with and so was finance Fatima. Only thing is add complimentary coffee or water RK ! read more

Dropped my truck off with a lifter making noise. Said they'd get it in on Tuesday. Rented a car and dropped my truck off. Tuesdays gone with the wind and I have yet to hear from them. I'm a medical Traveler and the extra expense of renting a car is making whatever the repair bill winds up being, worse. I also work night shift, so if I sleep today, they aren't gonna get a hold of me. I know if I say I'm going to be somewhere on a Tuesday to do a job, I'm there. If I have to come back Wednesday to finish, they'll know Tuesday before I leave. I'll see how they respond to phone calls today or if. read more

Ounce again Leo at RK Chevrolet made buying a truck easy. He listened to what the price point was and RK has a pristine inventory. We were able to buy another truck with Leo going above and beyond to make it happen. Thank you Leo & RK Chevrolet read more

Teddy was a great salesman. Would definitely choose him if you have a choice! Bought a new truck. Happy with the purchase. Only complaint was the cleanliness. Truck was dirty when we took a test drive and the windows were still dirty/gummy when we left in it. read more

I would like to note the work of the sales team and especially sales and leasing agent Rick Hayes. Professional, very caring attitude, desire to provide as many conveniences as possible to the buyer. The most pleasant impressions from visiting this showroom remained. And the car purchased there will always remind you of the pleasant minutes spent there. read more

Review based on visits to parts & service departments for windshield wipers. I've purchased wipers here many times and have always enjoyed great service. There is always a friendly, helpful gentleman in the parts shop to sell me what I need and answer any questions that I may have. I've never had to wait more than a few minutes for service. The service staff have always had positive attitudes and were quick to help. I recently had a great experience with two gentlemen in the service department. I had several questions and they answered them all. I was never made to feel like my questions were ridiculous or that I was taking too much time. They shared personal experiences related to my vehicle woes so I felt like they empathized with me. They even shared weather related car advice with me and I thanked them for sharing their knowledge with me. Today I learned they the wipers they sell are sealed in plastic until purchased which gives them a longer shelf life than what we find at auto parts stores. Also the wipers have a 1yr warranty. read more

Left my vehicle with Chevy service for over 2 weeks to repair my AC issue. I get back from vacation and pick up my "Completed" vehicle. 5 minutes up the road I have some mystery smoke/fog billowing out of my air vents. This was concerning, but then my 2018 impala starts overheating rapidly. I called immediately and was asked if I would drive it back to the dealership (Probably to avoid tow costs). ??drive my car that just overheated!?!? That's the last thing you should ever do after a overheat issue. I then waited and hour to get towed in the high heat. Before this, the same service agent, Peter, completely forgot to do my vehicle safety inspection. So I was expected to drive expired?? No. They made excuses and minimized there inconvenience. They didn't have any loaners. They failed to keep me informed properly. It's was an avoidable mistake that caused my engine issues. Rude and short staff that was eager to get off the phone. They still have my car. Overall I was very displeased and upset with the entire experience. read more

RK Chevrolet - Thankfully I wasn't on the highway. - Car Dealers Near Me - Virginia Beach, Virginia

Dennis Wright was an awesome sales associate. Totally, blew away my idea of the stereotypical car salesman. IF you ever need a good sales associate ask for Dennis. read more

RK Chevrolet - Car Dealers Near Me - Virginia Beach, Virginia

Awful service, rude service advisors especially the manager Dj unprofessional and awful managerial skills. The service was awful works was not completed properly even after they were supposedly done read more

Let me start by saying, Derrick and Doug were fantastic. They have good manners, Honest and had warming personalities (Something you wouldn't expect from a dealership these days). Went in to look at a Silverado Custom, they made sure that from start to finish that they took care of all of my questions and concerns. I can say from someone not looking to get ripped off to another. This is where I will be purchasing my vehicles. They do have a "Market adjustment" at the time of writing. Rest assured it is more than fair with what they include. It's not another empty mark up. read more

Pulled in at 930 for a 20k mile service. Tech quoted a two hour wait. Five hours later I ask if my truck is ready yet. Get told they're wrapping up now and the techs have a recommendation sheet. I asked what's on it. They say cabin air filter replacement. I tell them that's part of the 20k mile service. They tell me you have to specifically ask for that. I say I did. I asked for the 20k mile service, which calls for a cabin air replacement. Well, they didn't do it, just an oil change and tire rotation. Get told I can wait around for them to do it, or schedule an appointment to have it done at a later date. No thanks. read more

This has been a nightmare. It took several weeks to get an appointment for the check engine light on our Silverado, and they have had the truck for TWO WEEKS tomorrow and haven't even examined the engine yet. Every day we are "next." I'm going to pick it up tomorrow and go somewhere else. Avoid this place unless you want a major headache. read more

My husband has been slowly saving up for a vehicle, however we drove by because we seen a vehicle that looked nice. It was also the vehicle he wanted. The vehicle was a 2017 Toyota Tacoma TRD off road that was located at the used car lot. The sales person was HERALD BOGAN. He was an amazing person and made sure we were taken care of. He made the process seamless and it took about three hours...but that's the usual for everything to get final. He made the car buying process east. My husband was approved and the team at the used car part were working really hard to get him it. In the end it worked out and our last stop was Perry, who was very organized and professional. Thank you for helping my husband get his dream truck. Herald deserved a bonus...everyone at the used car sales deserves a bonus. Hell, but them a week of lunch!!!! read more

RK Chevrolet - Car Dealers Near Me - Virginia Beach, Virginia

Believe me ,, if you're reading this, take my word that they are liars and crooks. I traded my Camaro for a Vette for only 1 day, went back to get my Camaro and they charged me 9,200.00 to buy my own car back. Take warning, they are CROOKS! read more

Came to RK just to see what they had. Tammy was so professional and easy to deal with, she helped us find the vehicle of our dreams!

Can you give less than a 1 star? I wish. DO NOT go to this dealership, ESPECIALLY if you are junior enlisted, they will sucker you in to a purchase. If you feel you have to go here take someone with you, otherwise they will get you and you will be miserable. My story is a long one, but the short version is I was allowed to drive a vehicle off the lot that they said would clear financing, this was enticing to a young guy who was stoked to have a nice vehicle. Turns out that at the time my second job wasn't a good source of income for them to use and they wanted the car back, IMMEDIATELY. The individual who called me, multiple times during my work day, left messages on my phone that were threatening and unprofessional. When I brought the car back that evening (after work) they told me they had already sold my trade in and I got stuck in a car I didn't originally want when I first went in there. If I knew back then what I know now it never would have happened. Now I know someone will say this never happened but I will assure you it did and will assure you I have tried my hardest to deter people from going to this dealership for the past 15 years, and still do! Happy car shopping, DO NOT GO TO RK Chevrolet! read more

I didn't feel like they wasted my time! I took my car to get serviced, just an oil change and general care and as soon as I get there they check me in. Everyone was transparent with the time and how long it would be. Even signing in, the person I spoke to said that would take a little bit longer since it was my first time with my Traverse. I went and sat in the waiting room a bit and decided to leave and when I get home they called letting me know my car was done. They had general recommendations but weren't pushy. I mainly just appreciated how up front the whole department was about the process and keeping me updated. read more

My wife and I bought a 2012 Jeep Grand Cherokee a little over a week ago, needless to say but we got suckered. During the test drive and looking over the vehicle, it seemed to be in great condition for its age. There was a dent with rust on the roof that I didn't see but little did I know that would be the smallest of its issues. We also bought it knowing that it needed tires and the back up camera wasn't working, and I figured out why... It wasn't possible to check if the vehicle had any leaks nor did it look like it had any from the shape the interior was in. After taking the jeep through a car wash, I found out real quick that the roof in the trunk leaks and fills up the plastic trim with water. I've called every day for 3 days when I wasn't in the middle of working and have yet to hear a word back. We are a little over a week into out 15 day grace period at this point read more

Went into look at vehicles while it was cold and this salesmen came out ion the cold to talk with me. I thought, ok if he is willing to make the walk while it's cold, I'll talk with him. His name was Perry Dearing. I ended up coming back and buying the truck I wanted from him. He is kinda new at the game and I don't know if I made it easy on him. Everything so far has gone well from my transaction at RK. I highly recommend this place. Con: the speed of the process could be a little quicker but thats all car buying business. read more

Very disrespectful comment that was made about my purchase. Customer service does not answer the call. I would imagine and like to believe that the Manager and the customer service team took adequate training in how to treat their customers. Disrespectful, too assume my review is fake when you can find me in your system I went to this shop June 20 with receipts to prove. This car is in my name and was purchased by me but the manager is going to assume I am lying just to cover their business up. News flash, this location is smothered in bad reviews. I'll be calling a headquarters. read more

RK used to be my go to place for my 2006 Pontiac Solstice. I've been going there thru several previous cars. Although dealers are always a bit more expensive, I could count on it being fixed at the least. The last few years, I've seen service going further and further downhill. The first thing that pissed me off badly was when I took the Solstice in for a new driver's side power window regulator & motor. The price was steep at over $700 when the part could be bought online from GM at under $200. The window was fixed and has been like new to this day. The problem was, RK lost a trim piece that snaps in under the door handle hiding the screws. I didn't realize it for a day or two, then took it back to RK. They couldn't find it and suggested I look in junk yards or have to buy an entire interior door panel to get it. I have to do it?! At MY cost?! Who lost it?! I'm still pissed beyond belief over this as the part is impossible to find and in the right color. I WANT that part back even if it's trivial, it shows. The next REAL fiasco came when the AC quit in the summer time just about 2 years ago before Covid. Took it in and ended up spending an entire week while they floundered to find the cause. The AC would be ice cold for the first few minutes, then stop running the compressor. Two compressors later and no fix, the bill was over $1200. Turned out it was only the coolant thermostat - about a $12 part. The engine computer was turning off the AC to keep from overheating with a stuck thermostat. Yet I had to pay for RK's incompetence - WHY?! RK can throw all the parts at it they want - why do I have to pay for anything other than what it really was? Didn't I get charged $100 for 'diagnosing' the problem? Next came the day one of my HVAC stepper motors that control vents dies. It began making a constant, very annoying flapping sound. Several hundred dollars later, it lasted a week and is still screwed up. Most recently, I took it in for an inspection, oil change and to have the passenger window looked at as it was getting slow & weak. I arrived before anyone else at around 6:30 AM & waited. It took 2 days, they no longer ever have rentals and I received an estimate for just over $400 for the power window. Why did I pay over $700 a few years ago. Something is not passing the 'sniff test'. In any cased, I'M DONE WITH RK CHEVROLET. Out of all of it, I want that trim piece back that goes under the door handle they lost. I look at it every day. Don't go to RK Chevrolet. read more

I read some of the bad reviews, but I personally am just not seeing it. I think people are really quick to leave a 1-Star review because the smallest thing happened to them (these are the same people who get mad at the restaurant server because their steak didn't come out perfect; never realizing that's it's the cook's fault, and then they take it out on the sever by not tipping)...there's always going to be these types of entitled people in the world who are stealing our oxygen. I dealt with two different salesmen, a finance manager, and the store manager, and I have nothing but good to say about them and my buying experience. 1) The Salesmen: (Samuel Exline & Dennis Wright) were perfect gentlemen. I was looking at a $78K ZR2 Chevy Silverado truck. There was zero pressure from either guy. I started off working with Sam, but then Sam went on vacation and Dennis and Sam started working in tandem together to get me taken care of. Even though Sam was with his family on vacation, he still texted me and followed up on everything going on. They knew I was buying someone's truck that weekend (and they knew I was looking at a Denali at the GMC dealership and a Ford Tuscany Addition truck on the showroom floor at Beach Ford), and I still had zero pressure from them. No phone-calls, texts, emails, etc. They just gave me my space and let me form my own opinions and decisions. For someone who has purchased new trucks every few years for the last 35 years, this was a breath of fresh air. They were both extremely knowledgeable about the truck and all of its functions, accessories, and bells-&-whistles. I will definitely use the same salesman(s) again when I trade up in a few years. Also, I wanted them to sweeten the deal with three things: a} give me more on my trade-in, b} install the Amp-Research hidden running boards (the costliest and nicest hidden running boards on the market right now), and c} install the Tonneau Back-Flip low profile aluminum bed cover. They did all three things for me...and I got 1.9% financing. So...ask for Sam or Dennis when you go in. 2) The Finance Manager: this is the person who usually really pushes the extended warranty. At my last buying experience at Checkered Flag Toyota, the salesman was upset (and visibly agitated) that I wouldn't get it, and even called me almost daily for a week after my purchase trying to get me to buy it. My guess is that maybe the salesman gets a portion of that extended-warranty fee...I really don't know. But after that experience and something else underhanded that happened to me at Checkered Flag, I will personally never go there again as long as I live. But this Finance Manager at RK was the sweetest lady to work with. I was in and out in under 30 minutes. We chatted about our families, travels, etc. I only had to mention it once that "I'll pass on the extended warranty", and then never heard another word about it...and it's been nine days since my purchase. And I can always add it later if I want to. 3) The Floor Manager: a really sharp guy. Again...no pressure to buy after I left to go look at other trucks. He's the one who had to ultimately approve my three requests that I wanted added on to the deal. I'm glad he approved those, because there's a possibility I may have purchased the Denali from the GMC dealership, cuz they had those already installed. It's the little things that impressed me with RK...and it is what will bring me back in three years when I trade up. Synopsis: I personally had a great buying (shopping around) experience at this dealership. They were friendly and I sensed zero pressure from anyone at any time. You won't be disappointed nor dissatisfied with going to RK Chevrolet. read more

Go to any other dealership, not this one!! Dissatisfied with the customer service. I prefer the pther locations such as in Chesapeake read more

Shantelle did an amazing job! Sadly, she is no longer there but I just wanted to comment on how well she did. I brought a truck into trade there an initially the offer was pretty dismal. However after some back and forth we got it to a price that was agreeable. The general manager was pretty cool about the whole thing (of course it is the car biz so you never know). Either way I was happy. I leased a 2019 Silverado and Shantelle made sure the whole process went smoothly. She followed up on all my questions. Hand carried paperwork to make sure it was processed and went over and above to make sure I was happy.... Sad that RK lost her. I cannot speak for any other sales person but overall I was pretty happy with them. read more

So I am looking to purchase a new truck and trade in my 2019. I usually buy from a Chevy dealer right down the road but they didn't have the truck in stock I wanted nor did their affiliates. Searching the net I came across the truck I wanted and RK had it with an RK value price of 56.7K. I filled out the form and was then called by 3 different people which is fine. I set up an appointment to go look at the truck. As I am getting ready to leave work I pull it back up and mysteriously the price jumped by almost 3 grand. I called and asked what was going on and was told that it was a 3rd party's fault and they would not honor the price. Funny thing is it's still on autotrader at 56.7K. Absolutley ridiculous. I buy new cars every couple years and RK will NEVER receive my business. read more

After going back 3 times i still do not have the replacement mats. Bought Silverado in April 2021. First mats ordered were wrong color. Second set was not even close to the ones i paid for. Rep said different year but they weren't even Z-71 mats i paid for. Still waiting for the replacement mqts. read more

Bought my 2022 Subaru Ascent on Tuesday Dec 28th lease. Was there over 4 hours to get paperwork signed due to finding out that the personal property tax is not included in my lease payment like it always was for 20 years with my Ford Lease. Should have got another ford. Then they were supposed to have a check for $510.00 for my last car payment on my ford per our agreement. They did not have the check, then they were going to have it by Friday the 31st didn't happen, Then Monday no check then Tuesday after I make a couple calls find out from Anthony my salesperson that he said he had the check and was mailing it out that night. I told him that was find as long as it went out at least by Wed morning. Then Thursday 1-6-22 no check, I called RK Subara VB again get a very rude as always Dwayne sales manager talking very rude, tells me that no the check was not mailed and that they thought I was picking it up, which I told them several times I was not picking the checkup, Anthony was off and that he was told Anthony had it with him. I said now could that be why would someone not call me, and I would just finally drove to pick up the check or someone could hav delivered it to me. Now today Friday Jan 7th 2022 I finally find out after again making the calls (because they got their money and no one cares now) that the check just got mailed out supposedly Thursday 1-6-22. We will see when I get the check finally. When my lease is up in 42 months, I will not be getting another Subaru or dealing with RK again. Very bad experience. read more