Met a great team at Hall Honda Pre-owned Express. Thanks to a cool sales person Devon Brittner, reception Jess, finance manager Daryl. I am a very happy owner of a Honda now read more

Overall our experience here was excellent. We visited about a few weeks ago looking for a vehicle for my daughter her first car to be exact... The attendant Antoine assisted us... He was very efficient very easy to understand as well as communative. My daughter didn't see anything she really really liked but he said he would be on the lookout and was super confident that he was going to sell us a car. A few days later he ended up calling and said that he had a vehicle that was on the way... Long story short my baby is the proud owner of a 2026 Honda Civic. Thanks to Antoine... a super great salesman! The staff here was awesome and exemplifies teamwork. We met the general manager, very personable...smiling faces all around we cannot be any more happier with our purchase. Great great service from start to finish. if you're in the area or looking for a new vehicle check them out they do have used vehicles as well but I wouldn't necessarily suggest a used vehicle unless you really know what you're getting but if you're buying new come through. 10 out of 10 experience Have fun and enjoy life ;) read more

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This is our 3rd car with Jay Edghill! Great service as usual, and a wealth of information. Highly recommend!

This has been my second buying experience with Hall Honda. My salesman Kyler was excellent. He heard me when I told him prior to the appointment what I was looking for. He had it all arranged when I got here. He knew everything about the vehicle and the different versions. He has a great personality and he was not at all pushy. I would recommend him to my family and friends in a heartbeat. Car buying is stressful but he made it enjoyable. read more

I would like to recognize the salesperson, Angelina Deveer, who assisted my wife and me at Hall Honda Virginia Beach, Virginia, on August 26, 2026. She was extremely helpful, courteous, and knowledgeable about the vehicles. She took the time to answer all of our questions and remained extremely professional throughout the process. I genuinely appreciated her assistance and believe her customer service reflected the level of professionalism I expect from this or any dealership. Unfortunately, my positive experience with Angelina was overshadowed by my interaction with the finance manager, Lawrence Bright. After the arduous process of working through the numbers with management and ultimately choosing the vehicle, I made it clear to Mr. Bright that I was not interested in any of the additional products or add-ons. I asked him to skip over them because I had already decided that I would not select any of them. His response and demeanor at that point were unexpected and, in my opinion, totally uncalled for and definitely not conducive to a professional or respectful transaction. I cannot say with certainty what prompted the change in his demeanor. However, his response left me questioning whether it was related to the potential impact on his compensation or commission, or whether other factors, including my age or race, may have influenced the way I was treated. Regardless of the reason, I found the interaction completely uncalled for and inappropriate. During my interaction with Mr. Bright, he told me that he "would slow down so I could understand." I found this comment to be condescending, disrespectful, and inappropriate. I have a Master's degree from The George Washington University, work with financial matters on a daily basis in my current position, and am fully capable of understanding the financial information being presented to me. His comment came across as though he was making an assumption about my ability to understand the transaction rather than responding to my questions in a professional and respectful manner. His tone made me feel as though I was being talked down to. As a customer entering into a significant financial transaction, or any transaction, I believe that every customer should be treated with courtesy, patience, professionalism, and respect, regardless of age, sex, skin color, or whether they choose to purchase additional products or services. A customer's decision to decline optional add ons should not result in a change in the level of professionalism or respect he or she receives. While I greatly appreciated the assistance I received from Angelina, my interaction with the finance manager significantly diminished my overall experience with Hall Honda. I am requesting that management review this interaction, including Mr. Bright's comments and conduct, and review any available video or audio recording of the interaction. Mr. Bright stated multiple times during our interaction that the conversation was being recorded. If a recording exists, I believe it would provide management with an opportunity to hear and evaluate the interaction firsthand rather than relying solely on my recollection. I would also ask that management determine whether additional training or corrective action is appropriate. I would hope that Hall Honda has appropriate training and resources in place to ensure that its finance staff understand the importance of treating every customer with professionalism, courtesy, patience, and respect, regardless of any personal biases or perceptions they may hold. If appropriate training is not currently in place or is not being effectively reinforced, I strongly recommend that the dealership invest in additional training now to help address and prevent similar incidents in the future. I would also like to emphasize that my concerns are specifically regarding my interaction with the finance manager and do not in anyway reflect the excellent service I received from Angelina. She represented the dealership extremely well, and I sincerely appreciate the assistance she provided to my wife and me. In fact, she is the only reason I ultimately followed through with the purchase. Had it not been for her professionalism and assistance, I would have taken my business to a different dealership. I am not submitting this complaint because I am seeking a coupon, 'Hall Points', a discount on an oil change, or any other form of compensation. That is not my objective. However, I do request that all recordings of this interaction be preserved and be made available for any future potential discrimination legal issues. I am providing this feedback for two reasons: first, to recognize and thank Angelina for the outstanding service she provided; and second, to make management aware of my experience with Mr. Bright. If management is not made aware of these interactions, there is no opportunity to address them or determine whether additional training or other action is necessary. read more

I had a horrible horrific experience they are crooks .... they tried to lie to me and get me to give them a downpayment and kick me out the door with nothing. look I'm not very professional but I am a professional at the same time but they did me so wrongfully today and my experience was so bad that I am questioning my own safety they have all my information bank statements and checks and prob even my bank account all of my information and yet I left walkibg and they tried to even get my 2,000 dollars that's still could be at stake I am very upset and dusturbed at this Honda dealership somebody please spread word of this terrifieing situation read more

Hall Honda - Proof of the terrible situation that I experienced at Honda dealership today - Car Dealers Near Me - Virginia Beach, Virginia

Worst service ever its a warranty issue my 2025 Honda Pilot brand new not even a year of owning it and they did not even offer a loaner car just made me drive my non ac working car on this summer heat what a joke and to top it off they dont even have a time frame when they will be able to fix my car because they dont have the parts Honda read more

PROS: Jaleel was great and got us taken care of. Took us out for a test ride and guided us through the process. Love the van. The Finance Manager, Anas, was very helpful and called us to answer a few questions we had about the warranty the day after we bought the van. There were a couple CONS: We were at the dealership for about 6.5 hours overall. This seems like a very long time for this process (only did a short test drive on one van). They also ask you to write a review on multiple sites while you're sitting there, which is a bit off-putting. At the end of the day, we got a car that we love! read more

Jay and rosemary were both very helpful and understanding of my situation. I am so grateful that I walked away with a working car!

In August I bought my 3rd new Vehicle from Hall in the past 4 years. Dee Delaney has been awesome to work with. She always works hard to make sure I am getting the vehicle I want and goes the extra mile to get the paperwork done properly so the deal can go through. I would gladly recommend her to any of my friends looking for a new or used car. read more

My wife and I were looking to buy our son's first car for his birthday so we went to Hall Honda to see what they offered around Black Friday sales / Happy Honda Days Sales Event. We initially went to another Honda dealership and were really shopping around at this point. So we reached out online to chat with a sales representative that is when we met Jason. Hall Honda has been around Virginia Beach for years my parents bought my sister car from Hall Honda back in the early 2000s and even my wife bought one of current cars from Hall Honda a few years ago in 2018. This dealership is a trusted dealership in Virginia Beach and clearly from generation to generation they provide the best customer service and buying experience any Honda dealership offers. Hall Honda made it easy to find a sales representative that could answer all of our questions and help point us in the right direction. Jason Dela Cruz very knowledgeable on all of his cars and really listens to what we are looking for and through this whole process there was ZERO PRESSURE to buy. Jason made it quick and easy to pick out the car we were looking for and we are pleased to say we have found good reliable and safe vehicle for our son. We went with a 2025 Honda Civic Sport. read more

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TPMS "Repair" Led to Tire Blowout--Negligence That Could Have Killed My Partner On Monday, July 14, my partner brought our 2025 Honda Accord to Hall Honda Virginia Beach for a TPMS warning light this was Visit #1. The repair was completed under warranty and marked ready by 12:24 PM. We picked the car up the next morning, Tuesday, July 15 at 7:30 AM. Just nine hours later, at 4:32 PM, the tire's sidewall blew out without warning while my partner was driving to ODU. There was no TPMS alert, no impact, no pothole, just sudden catastrophic failure. If this had happened at highway speed, she could be dead. That's not an exaggeration. This wasn't an inconvenience it was a life-threatening failure hours after the dealership released the vehicle. We had the car towed back after hours that evening Visit #2. The next morning, Tito, the service advisor, said we "must have hit something." I didn't argue. I let it go because he also told me that the tire replacement and rim work were fully covered under warranty and then gave me two options: a fast-track repair using a third party, or the "proper" route that would take three days. Since it was covered, I didn't press the issue and chose the "proper" fix. But then came Visit #3. We picked the car up on Monday, July 21. By Tuesday, July 22 at 3 PM, the TPMS system failed again, this time throwing a calibration warning yet another return trip. At this point, my frustration was not with the blowout itself it was with the fact that we had to return three times for what should have been a basic sensor repair. I came in to express concern over the repeated service failures and the lack of thoroughness. Instead of addressing the real issue, the service manager spoke to Tito who immediately got aggressive, once again insisting we caused the blowout saying he "took photos". I wasn't even there to argue about the tire blowout. But now he and his manager, who was just as defensive and condescending, turned the whole conversation into a hostile blame game. They showed no concern that the vehicle was returned to us in an unsafe condition. No concern that my partner's life was put at risk. No apology for the inconvenience, the transportation costs I had to pay out of pocket, or the wasted time. Instead, they made it clear that preserving their version of events mattered more than accountability or safety. Let's be absolutely clear: The rim chip came from the rim contacting pavement after the tire failed, under full vehicle weight and torque. The black scuffing is consistent with rotation on bare metal not from hitting an object. There was no structural rim damage, no lateral cracking, and no TPMS alert. This failure was the result of either a defective tire or a botched TPMS service not driver error. This is not just bad service. This is negligence. This is a failure to properly service a safety-critical system. This is a pattern of blame-shifting, evasion, and disrespect toward a paying customer. This is how someone ends up seriously injured or dead because a dealership failed to do its job. Yes, everything was covered under warranty. But a warranty doesn't mean anything when the work is careless and the staff treats safety like an afterthought. We were lucky. But if this same failure happens to someone else at 70 mph, there will be blood on this dealership's hands. Avoid Hall Honda Virginia Beach. Don't trust their service department. Don't let their smiles in the sales office fool you. And don't believe the warranty will protect you when what you really need is competence and accountability. Because based on our experience, they offer neither. Ps. They really don't deserve it but I give them two stars because the gentleman who calibrated the TPMS sensor was polite ------------------------------------------------------------------------------------------------------ Calibration still doesn't work. Perhaps Hall Honda didn't calibrate the calibration thoroughly enough. Fourth Visit Here I come. read more

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These guys know their stuff. But behind every man, is an amazing woman and at this place, her name is Rowena Reyes. She took care of my partner. She went above and beyond with every task, for a rate that is reasonable and not overblown. She communicates efficiently and her customer service was beyond words. She was also very bubbly and she made us smile. She is a gem at your location. Give her a raise! I Definitely recommend Hall Honda and when you need service look for Rowena. Thank you sooooooo much Hall Honda. read more

I have never walked into a business that felt this much like family. As soon as I stepped in the door I felt like a million bucks. I was treated like a queen from the time I walked in the door till the time I walked out the door. POPPA YOU ARE A ROCKSTAR! MARACON, You are by far the best salesman I have ever met! LAWRENCE AND DEVIN, You guys are my new superstars. I am the happiest woman on this planet because of all of you. What a TEAM!!! I left with a 2026 Honda CRV EXL!!!!!!! Look these guys up!!! You will never go anywhere else! Love you guys! Tamara Wescott read more

Victor Fernandez is the reason I bought my car at Hall Honda, and I'm so glad I did. The entire Hall Honda team is incredible--they truly feel like family. Victor is someone I trust completely, and that trust is what brought me to Hall Honda. He's honest, patient, knowledgeable, and has a great sense of humor. From now on, Hall Honda will always be my go-to dealership. I also want to recognize Marcus Johnson and Tony Freeman--they delivered the same outstanding level of service. Thank you, Hall Honda! Victor Fernandez es la razón por la que compré mi auto en Hall Honda, y estoy muy feliz de haberlo hecho. Todo el equipo de Hall Honda es increíble--realmente se sienten como una familia. Victor es una persona en quien confío plenamente, y esa confianza fue lo que me llevó a Hall Honda. Es honesto, paciente, inteligente y tiene un gran sentido del humor. De ahora en adelante, Hall Honda será siempre mi concesionario/dealer de confianza. También quiero reconocer a Marcus Johnson y Tony Freeman--ofrecieron el mismo nivel excepcional de servicio. ¡Gracias, Hall Honda! read more

Loved working with Faye Timmons! She was very thorough, fun, personable and professional! Highly recommend working with her :)

My sister has a vehicle from here that's paid off. She had it took in for service about 4 times and every time it comes back with the same issues or worse. The service department is definitely trash. She spent 3,000 dollars not too long ago to fix her vehicle to get it back with the same issues happening. She needed a new battery they claim she got the wrong one and was supposed to changed it out. Then they said her cadilac converter and other work needed to be done for another 3,000 dollars. She sent the vehicle to them and 48 hours later it's ready. She picks it up all the dash lights come on, and she has to pay for a tow they could have sent one of their trucks to pick up the vehicle. She gets a call from them saying that her engine is going bad and she has to pay 6,000 dollars after already paying 6,000 for repairs they claim they did and the car came back even worse and undrivable every time. They did not want to provide her a loner, or anything mind you her car is paid off which means loyal customer payments on time.!!! Tried calling the Service manager Jason three times and left a voice mail and no return call. This situation has to be rectified, or I would help her take legal action. The negligence of bad repairs could have cause an accident or left her and her daughter stranded anywhere due to poor repairs and paying 3,000 dollars two times already to be told she has to pay another 6,000 for an engine. Like Hell no use that and replace her engine with your poor ass service department skills and customer service trying to get over on a woman for car repair funds. Then tried to blame my mom saying she over flooded the oil that's why it's the engine, my mom had the engine oil changed every time at professional places. Instead of them saying they did not change the oil when they so called did the repairs and test drove it as they said they would before returning it they would have caught the issue or knew the engine needed to be done before taking 3,000 dollars for other bad repairs they did. read more

Jay Edghill has been not only a professional but a gentleman. This quality made us feel comfortable in our purchase. Mr. Edghill knowledge as well was beyond exceptional. He knew every inch of the vehicle. This was so remarkable that every question was answered with precision and ease. As a customer all of these quality he shown will make us come back and make recommendations to others. read more

Went to get the "perfect car for me" and returned with a car with 300 miles on it as new. To me, that is a used car. Started to talk about financing and salesman and manager got very vague including not telling me the interest rate of the loan and what my credit score was. Felt like we were getting taken for a ride, so we left. read more

Jay Edghill is part of the family now. This is my second purchase with Jay. The first purchase he worked hard to earn my business. He went above and beyond and earned my loyalty and future business. The Honda products are of course fabulous. But, the customer service at Hall Honda is unmatched. There's no pressure to do something you don't want to do. The service department is very easy to work with as well. read more

Purchased a car from them in August 2023. I went to the DMV to get a copy of my title and was told that the dealership put the wrong number of miles for the odometer report (10k miles over). Was even told by Don Blea, their sales manager, that we didn't purchase the car from them. I'm pretty positive we would remember where we purchased our car from as well as who sold the vehicle to us (Jah and Harland). No sense of urgency, terrible communication (no one seems to know how to answer the phone), and no accountability whatsoever. I strongly recommend you take your business elsewhere. Once they get your money, good luck trying to get any support, honesty, or resolution. read more

I had a very good experience purchasing a newer vechile yesterday. My sales rep was Yassan and was very prompt, courteous, and polite. Definitely recommend using this dealership to find a new car with superb customer service!! read more

I had really great service! My original salesperson wasn't available (I was late) when I got there, but Dee stepped and got me squared away and riding! 11/14/2025 Unfortunately, I have to update my review of this dealership. Not long after purchasing my car (after 7 days but less than 30.) bugs (specifically ROACHES) were showing up in the car. I text my salesperson to inquire if they knew; she said they didn't. Eventually a manager, Steve, call me who suggested that the bugs were from me; I felt very insulted. My salesperson, Dee, later informed me that they would detail the car. They had my car for a few day and Dee said they found the source and would bomb and detail the car thoroughly. At the time I expressed that I was not comfortable keeping the car. Eventually, we landed on exchanging the vehicle for same year and model. Initially, I was going to come down on 10/23 sign all the paper work for the exchange and be done. However, when i arrived, the paper was not ready; we settled on dealer tags until the following Monday. I called Monday - no update, Tuesday - no update Wednesday - they finally said Oh we can just exchange the car despite that being the initial plan (I have the text message from the Salesperson). I went back to pick up my original vehicle). The issue was then escalated to a Sales Manager Marcus who very rude and refused to let me talk. After going back and forth with no avail; I spoke with Steve again - I asked about trading the car in (NO WANTS TO DRIVE AROUND WITH ROACHES IN THEIR CAR - YES THEY WERE STILL POPPING UP AFTER A PISS POOR DETAIL). Finally, we worked on the details of trading the vehicle in, same type of car, but I would have to put another $1000 down; I reluctantly agreed to get rid of the roach mobile. I set an appointment to complete the process; I confirm with the salesperson to make sure we were good to go and she confirm. HOWEVER, about 2 hours before the appointment she texted to say, oh I received some 'bad information' and that they financed amount would be lower - therefore I was not able to exchange the vehicle. I am extremely dissatisfied with the level of service, the constant sharing of misinformation and the disregard to satisfied/rectify this issue. BUYER BEWARE - YOU MIGHT HAVE ROACHES IN YOUR CAR....DOUBLE/TRIPLE CHECK!!! read more

This is my 4th car with Jay Edghill! He takes care of me and my people all the time! Cool, friendly and knowledgeable. Very honest and gets me right every time! read more

I have purchased 3 vehicles with Hall Honda in the past. I honestly would say I have a love and hate relationship with them! Hate because I had one vehicle purchase transaction that wasn't successful for my end but a part of it is emotional buying! Lately, their service has been making up for it. I love their pick up and delivery service! I love the video reporting. It makes it efficient and easier for me, considering that I am a working single mommy! Their Hall rewards program is superior. I highly recommend it. I have accumulated points that I was able to use it for my cabin filter replacement. Because that filter is nasty for my lungs Paid all by points! I love getting things free! I mean..who doesn't? Perks Perks Perks! read more

Hall Honda - Correspondence! - Car Dealers Near Me - Virginia Beach, Virginia

Jay Edghill is very nice, personable, and helpful! I'm leaving with a new car! Yay! Thank you jay!

I have been a loyal customer for 8 years it looks like this place is changing to the worst I even brought my wife to this place to even shop with them. Me, Jay, and my wife came to a deal on a 2024 Honda Ridgeline 4 weeks ago January 3rd and it was approved and now they called back to say I got denied and said I have to bring the truck back today January 30th or it's going to be worse for you if you do not bring it back today this is very unprofessional and bad for business now y'all done lost a loyal customer and I will not be recommending anyone else to this place ever again and I do not like how one of the managers yell at their associates what kind of leader are you. Now how am I going to get back and forth to work and to take care of my business I AM WARNING ANYBODY WHO READS THIS DO NOT COME HERE. read more

My sales person, Savannah pruiett, was amazing today! After weeks of car hunting she helped me seal the deal with my dream car!

We've purchased and leased many vehicles from here and will never go anywhere else. Jay Edghill was so helpful and personable. I told him exactly what I was looking for and where I wanted my payment to be. He didn't try to sell me anything I wasn't comfortable with and even managed to sell my husband a new vehicle at the same time. He was very knowledgeable in the vehicles we were interested in and made everything so seamless! Highly recommend Jay to anyone! read more

My salesperson, Savannah pruiett, was super great! Very friendly and welcoming! Helped me get in to a car that I love!

10/31/20: This dealership is awesome!! They always have openings when Checkered Flag never seems to. My daughter needed her car inspected & today was the deadline. We went in around 1:40 pm & they were not busy, which was a shocker. The service guy (Corbin, I think) was super nice & accommodating. We were there a little over an hour & he was able to give her an estimate of how much it would cost to get minor repairs done. He truly was amazing! The dealership was constantly being cleaned during our visit, which was awesome. The staff was wearing their masks & customers were sitting 6 feet apart. We didn't have any issues at all. We will definitely be back. read more

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Jay Edghill is amazing and very helpful! The whole process was smooth and easy with his help.

Jay Edghill Was Very Helpful and Patient and Transparent about all pricing, even helped me choose a insurance policy

Jay Edghill is the most helpful, knowledgeable sales person. He has made the stress of car buying a pleasure!!!

Jay Edghill is very professional and made our transactions very easy! We highly recommend seeing him for your car needs!

Service was ok or whatever but there's just one thing, a Manager while i was there was yelling and using bad language with a employee right in front me and all of the other customers, and seeing that just made me feel bad for the person and others that work there as well, very unprofessional. read more

0 stars if I could. If you have a trade in with an out of state electronic title, be prepared to do a lot of fact finding and work on your end. and still get stuck with the bill. Purchased a vehicle from here, title for trade in was out of state and electronic. Finance manager was convinced it wasn't even POSSIBLE for dealerships to facilitate the out of state title transfer/request. After quite a few calls to both states DMVs' and tax collectors, that was determined to be false. I had to find all the forms and instructions on how to complete them FOR Hall Honda, take them to them, just for the finance manager to not even take the time of day to see us again after securing the sale a few days prior. Had us fill out the forms we had to find, for an industry standard process that they denied was even possible, in some run down ikea chairs in a dirty lobby across the street from the main dealership. Then the NEXT DAY I get a text message fro the finance managers personal number telling me I'm gonna have to pay the title request fee. So I being my concerns to light via email to this guy, CC the general manager, some guy named "papa Seck" (red flag if I've ever seen one), just to not hear back for nearly three days AFTER I send a follow up email. This guy "papa Seck" called, told me even with all the hand holding we had to prove the finance manager, they can't waive the fee. Then AGREES the finance manager needs and will receive training. This place is a joke. The only half way decent part of my experience with this place was the salesman, Jah Hall, but don't to get two keys for your vehicle. Don't worry, though, they've got the other key they got when they bought the vehicle on hand to sell to you. If you have ANY other options, or an ounce of self respect, buy a car somewhere else. Do better Hall Honda. read more

Go into this dealership with knowledge beforehand. If you go in and show the slightest sign of not being sure of anything they will 1000% use this against you. And then tell you there is nothing they can do. Just shop elsewhere. Somewhere where the dealers actually care read more

I have purchased 6 vehicles from this dealership, 2 of which were this year, all new. This last one was the end of my story with Hall Honda!! They took 2 month to process the paperwork after we left the dealer with everything signed. Little did we know, they did not process the payoff timely either, creating a late payment. When speaking to their business manager, he was too arrogant to admit they were in any wrong and not willing to speak with the bank. Luckily, we were able to prove to the bank when we traded the car and they took that into consideration removing the late payment. Long story, beware, because from being a regular customer, they have pushed sales people through quickly and promoted into roles they clearly are not ready for. All that, creating issues for customers, and then refusing to do anything to help remedy the issues they create. Sorry Hall Honda, but your arrogant business manager and your poor customer service has cost you a long time repeat customer!! read more

Service center SUCKS! They over book themselves and you have to wait hours for the simplest of things! Like whyyyyyy read more