STAY AWAY FROM THIS PLACE!!!! I wish I could give them ZERO stars. I hope you have time, because this is a long review. In March 2017 I was involved in a car accident which put me back in the market for a new vehicle. I was already dreading the process and it's business of establishments like this that make me feel that way. When I first arrived, I was met by a sales lady who was actually very nice and accommodating. For the life of me, I cannot remember her name but sadly she was fired in the middle of this process because she was trying to do the right thing.
I showed up at the lot looking for an SUV or full size sedan. Kinda unsure what exactly I wanted. I knew I wanted leather and bluetooth, newer than 2010. But was debating about SUV or Full Size Sedan. I test drive a Toyota Rav 4, some type of BMW SUV, a Buick Enclave and a Acura MDX. I fell in love with the Acura! It had lower miles, all the features I wanted and still gave me the sporty look I loved. We finished the deal and I was due to bring the rest of my down payment (I had put a smaller one down to hold the vehicle) and pick up the car after it had been detailed. I took half a day off from work to finish the deal. I get there, the car still hasnt been sent over to be detailed. I sat there and waited over 3 hours for the car to be detailed. When the car is finally finished, my sales lady drive me over to pick the car up and the trouble begins! All they did was wash the car and throw on some tire shine. The crayon was still on the back sit armrest and hadnt been scrubbed off, my floor mats where missing and for some reason the detailer took the disc for the navigation out and didn't but it back in. My sales lady was pissed and chewed them a new one. I told her I would bring it back over the weekend for them to finish the detail.
From there I went on mini road trip to go see a friend who lives about 45 minutes away. Round trip, just there and back I used over 1/2 tank of gas. Which I found odd. I knew it wasnt going to get the same as my previous small car, but I didn't expect it to be that bad. Once I returned home I asked my husband who is a mechanic to check it out. Come to find out it has numerous sensors that needed to be replaced and after heavy research they were going to be expensive. I hadn't even had the car 24 hours! I called my sales lady and she told me to come back in. When I returned she said we can either fix the car or you can choose something else off the lot. I was really upset about it, but I decided to choose something else off the lot. If it already had that many problems who knew what else would go wrong. (I can agree it was great for them to allow me to pick a different car)
But, it just got worse from there! I ended up picking out my dream that they had just put on the lot. A 2014 Chrysler 300, loaded, 50k miles, leather you name it. She was a beauty! I again, drive to my friends house, in love with this car. We go out, have dinner and then go to leave the restaurant, it's dark and my headlights are screwed up. The driver side projection was completely cut in half. I got back to the dealership the next day and tell my sales lady problem. I felt bad, because I felt like I was being "That Customer". I told her, it never should have passed inspection with how it was. We schedule the service repair for that Wednesday as I could take 1/2 day from work.
I show up to get my car fixed and the service repair shop had not gotten my part yet. They sent someone to get it, (it was 20 min) away and the guy was gone for TWO HOURS to get a new head light assembly. He got "lost". I then have to wait another two hours for them to fix my car. I leave and wait till it gets dark. Guess what? Still not fixed!!!!!!!!!!!!! I call the next morning and tell them it's still not fixed and this is when they start to fight me on fixing it. They finally agree to have it back at the shop, where again it was not fixed. When I pulled it in the show room garage where they take pictures, so I could put the lights on the walls so they could see the harsh line that cuts off the light, even another salesman said "Ya, that doesn't look right" but later changed his story.
They refused to replace the head light assembly and I told them "This tells me you didn't replace it to begin with, because if you did it wouldnt be an issue if this was faulty because it's under WARRANTY!" They called me said "Apparently we are not going to be able to come to a mutual agreement about his light, so just bring the car back."
And that's what I did, I took that car back and demanded my money back. Originally they told me it would take them 5-7 business days for them to get me money back and I said then I'm keeping the car for that long or until I get my money back. At that point they wrote me check right then and there.
STAY AWAY FROM THIS PLACE. They sell cars with problems, do not want to fix them and rip their customers off. I will NEVER go back here ever again. read more