I've driven past this location several times but always forget about it since it's tucked into a…read morelarge strip mall area and doesn't stand out immediately. You have to drive down in and basically park to find it. I came in earlier this past week to get a loan check for a new auto loan. The online application was easy as pie and they followed up with a phone call and an approval within hours. Everything was able to be signed online and there was no wait when I showed up for the check. I love Navy Federal - all branches are new and updated and spotless and staff are always super helpful, professional and friendly. This branch is unconventional bc it's not a stand alone building but the inside is just the same as all other Navy Federals I've been to and it's spotless with all the amenities you expect elsewhere. Glad I finally stopped in - I'll probably use this location much more now when out running errands.

Line may be long but staff was friendly and helpful. There's an indoor ATM and a front desk staff…read morefor assistance.

NFCU is the best bank ever! I've opened a student checkings and savings account here after high…read moreschool. They send your debit card in the mail which your receive in about 3-7 business days. If you want the one that goes on your keychain you have to request that separately. I also started my first and only credit card here too. The nRewards is great for those who are trying to improve their credit or just need some $$$ in case of an emergency. You can set it for a certain limit which is good for those who are tempted to spend. I got my dad to open an account here too. He doesn't speak English and we had a Laos translator speak to him through the phone and made everything so easy! I did my car loan through Navy Federal. It was fast and easy, you can even do it online. I was able to get a great deal and incredibly low APR. I use the NavyFederal mobile app on iPhone all the time. The eDeposit makes it convenient for me to deposit my check by taking a picture of the front and back. It usually only takes about an hour to a day for me to have the money in my bank. The employees here are really sweet and patient. If you ever have any questions or concerns they are eager to answer and help you.

I recommend you always go inside when you come to this location they are very fast at the tellers…read moredesk. The drive through and walk up ATMs are very slow. The customer service inside is always polite and professional, there is always someone at the front desk when you walk in to greet you and answer any quick questions you may have and they always have candy :)

one year ago I was a customer with Fast Auto Loans, I had an emergency I had to deal with, well 14…read moremonths later life happened again! decided to shop closer to my job time and time was not on my side, so I decided to go on again this time on my off day, PEOPLE HEAR ME LOUD AND CLEAR i was looking for that professionalism that i received from Lisa it was my first time doing a title loan and when i walked in she made me feel like a family member. what really made me at ease was the way she clued in, and turned my concern into comfort not by telling me and being scripted or Robotic, which was my experience with other companies the tone was get her in AND OUT ugggg!! with Fast Loan Auto and Ms Lisa my experience was nothing but sincere,and concern about me getting my needs met she made sure I knew she was happy to assist me and my situation, quick note i was offered and served bottled water and candy wow!!.I took out my personal time to say Fast Auto good job you got it right you nailed with it delivering a lasting impression creating a repeat customer with Lisa trust and believe the completion is there but when you have top notch customer service that is the difference and you have my business again thank you Lisa, see you very soon!!!

From the owner: Same day cash, easy monthly payments and fast approvals…read more Lots of places will give you a title loan, but at Fast Auto Loans no one knows this business better than we do. Ask us how you can get more money and easy payments that work for you. Fast Auto Loans gives you fast approvals, great service and you get to keep your car.

My account was compromised and navy keeps telling me they need verification. It's an old account I…read moredon't use and they let someone who wasn't me get a credit card. I'm trying to fix it after they submitted fraud report they said I had to talk to security for verification. I was on hold for 3 hours! I gave called 4 times abd they won't get this fixed im being compromised and they expect me to be on hold over 3 hours! Not okay! No one use them!

I've been a Navy Federal member for about 5 years now, and I couldn't be happier. The level of…read morecustomer service here is outstanding. While a majority of my banking is done online there have been a few times where I needed to come in and have a member service rep assist me. I needed a small personal loan and Jessica helped me. She was THE BEST. She was very sweet and personable. I loved how she walked me through the loan process and answered all of my questions. It's people like her who make me want to be an NFCU member for life.

This is the worst bank ever . Customer service are sucks. The guy working there name Austin and the…read moreAsian heavy lady manager are very unprofessional and very rude. I closed my account after the way they treated me.

Let me start off by saying this review is based solely on my opinion and my opinion alone,and with…read morethat being said let's begin! I am a member of a few credit unions and I believe they are better than regular banks,(now remember what I start the beginning of my reviews with). And why do I say that you ask,because you have a number of options in place like personal and business loan offers that I don't remember regular banks had when I was dealing with them. So if you're not a member and you can find someone to sponsor you then I suggest you become a member!.

I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

Only giving 1 star because can't do 0. bought a car and the day i went to drive off with it the…read moretransmission went! Didn't even leave the lot yet. MARK the sales guy was making it seem like he was going to try to help with the situation and figure something out. The guy never tried to reach out and was dodging me as much as he could. This place and guy is terrible.

Had a fit about me dropping my grandmother at the walk up ATM instead of parking and making the…read moreelderly walk. Came flying out of the front door 15 seconds after I pulled up as she is trying to get out. There's plenty of Navy Federals in Virginia Beach. Skip this one.

Extremely clean and great smell on the inside. The first gentleman at the desk was serving…read morecustomers quickly and with actual care. Once I got up to his desk, I was seated in the back quickly and walked out with crispy money, and all of the associates said, "Have a good day as I exited." Also, great location right up the street from Lynnhaven Mall.

This branch is huge and well maintained. Customer service…read morewas phenomenal from the moment I walked through the door. There is also a lot of tellers so the lines go by pretty fast. I was in and out in less than 15 minutes.

I was submitting a cash deposit inside with a teller. They don't count by hand anymore which is…read morefine usually.... but Their machine didn't count the correct amount - and it automatically deposits cash inside. So the deposit wasn't the correct amount. The cashier Refused to recount - terrible customer service and now I'm out $20. The representatives don't seem to care in general. They allow people to take videos inside while in line - which seems like a major breach of privacy, and confidentiality. Definitely not a branch I'll be revisiting. Go to the other local branches.

If you are doing anything besides what an ATM had the capability of doing they are zero help. The…read moregreeter acts like you're an inconvenience and covered in covid, and the people behind the teller expect you to know the banking system and procedures. The only people who know how to help and have a positive personality are in the back and are managers.

We wen there to open accounts and the lady assisted us was very attentive and informative. She…read moreshowed us how to access our online accounts and answered all our questions. We're happy to have accounts with Navy Federal.