Service center rocks!!! Thanks for all your help with my automobile! The whole team went above and beyond to help assist me!

If you are nervous about the car buying process- please go see Stephanie or Marcie! Both ladies were beyond patient with me and my daughter when it came to buying a used car. I am a "read all the fine print" person and came back with at least 2 dozen questions and both ladies found answers for me. Phil in Finance was patient, kind, and not pushy about any of the final sale process. What was (my timeline) a 4 day process from shop-test drive- negotiate- delivery filled with nerves and anxiety, my daughter drove off the lot in what I felt was a great vehicle at a great price. Thank you Stephanie and Marcie for your patience with The Woliver Fam! My only reason for the 4 versus 5 stars was the information on the dealership website can be kinda confusing- which lead to additional questions and more time to hammer out the final sale. Fortunately- this dealership WILL answer your questions read more

Thank you Christian for an awesome car buying experience. We really appreciated the time you took with us to answer all our questions. We had fun buying from you. Hope you're around when we buy our next car. read more

would rate 0 if I could. They sell vehicles with the promise of free oil changes and state inspections but never have time to do the work. last time I brought my vehicle I waited for 7 hours for an oil change. SEVEN HOURS. Last week I had an appointment to bring my car in on Thursday morning. I had previously brought it in and they didn't fix the problem, so they said to drop it off and it would be 24-48 hours. It is now Monday evening and NO ONE has even looked at it. What is the point of even making appointments if they mean nothing? They also don't provide rentals so I guess they think people don't really need to go anywhere? They also won't call me back. This is unfortunately pretty standard for this place. I will NEVER get another vehicle here again. The service department is just so unprofessional. read more

DO NOT PUT A DEPOSIT DOWN! If anything happens, it's nonrefundable and they will NOT work with you. The car I wanted wasn't even ready when trying to pick it up They offered a rental, but again, the CAR SHOULD BE AVAILABLE IF YOU'RE ACCEPTING THE DEPOSIT. I will NEVER recommend them to anyone, and I should've known better given their bad reviews. If I could give 0 stars, I would. I had to call multiple times to even get someone on the phone. I ended up going to the dealership because no one answered the phone. Just a horrible experience. read more

So as a follow up to my last review we are currently waiting for my wife's Hyundai Kona's engine to blow up and during that conversation we talked about their failure to take care of my warranted work. They acknowledged that the part was under warranty but because they didn't get authorization we couldn't get the warranty reimbursement. They offered us $100 in store credit. After we got done laughing at them they agreed to reach out to the warranty company. Joyously the warranty company agreed to pay. Now we are waiting on the check. So far for three weeks. Who knows how long it will end up being. Unsurprising customer service from Priority Hyundai where customer service has never been a Priority. read more

I recently purchased a Hyundai Sonota from Priority Hyundai, and while I did run into an issue shortly after bringing the car home, I want to recognize how well the situation was handled. What could have turned into a very frustrating experience was completely turned around thanks to the sales manager and team. They stepped in, communicated clearly, and made sure everything was taken care of quickly and professionally. I truly appreciate the way they handled things and made it right. That level of customer service makes a big difference, and it did not go unnoticed. Overall, I'm very happy with how everything was resolved and grateful for the effort they put in to ensure a positive outcome. read more

Avoid the service center at all costs. They charge $250 as a diagnostic fee, which is ridiculous, and furthermore charged me *twice* because of some nonsense about there being "two separate issues.* It's absolutely a scam, and furthermore the service is glacial. Moreover, they told me the vehicle had clearly hit something and I should file a claim, which I did, and needed to have it sent to collision. Instead of just transferring my bill, they said have the insurance company call us, and held the vehicle until it was paid. So I have been without a vehicle for over two weeks, and now collision is claiming it'll be another two weeks. Take your car literally anywhere else. read more

I had an 0800 service appointment for an oil change. I dropped off the car the day before. It's 1600 and still not finished. Not sure what an 0800 appointment does for you. Service closes at 1700. Bit pleased. Service manager, Charles said that's how it works. read more

I was told it would be between 24 to possibly 48 when I made my appointment implying total time. I dropped off my car and come the 5th day my advisor is not responding to me and when we went up to check on status because no one was returning our calls, my car is still sitting there and hasn't been checked. Absolutely abysmal service. Incredibly disappointing and making me wish I didn't have a Hyundai because other priorities are not bad. Need to do something about embarrassing service. read more

recently purchased a truck from Christian who was very knowledgeable and helpful through out the whole process. He made the purchase a smooth and easy process for me. Very pleased and highly recommend him to help look for your next vehicle. read more

Easy buying process. Good people work here who know what they are doing. Was able to get the car same day. Thank you. read more

came in to test drive a car and was interested manager was way too pushy and tryna force me to get the car and started being rude cause i didn't buy the car read more

I haven't seen one good review left here for the past month and I completely understand why. Year 6 dealing with the absolute worst dealership you can ever think exists. THEY were out of stock of what I needed to pass state inspection, so they put a "rejected" sticker on my car (????) making me lose the rest of the month like I would have had, to get it fixed, forcing me to only have 14days as if I have nothing going on in Life to just chase after parts & services for 14 days straight. I had no expectations, but this is literally working backwards!!! they intentionally want you to stop coming there to execute the services they offer you free for life... like, why offer it if it's going to be literally bottom barrel and you complain about having to do it the entire time? This place sucks, plain n simple. every aspect, mechanics to the front desk, to the people you don't get to see. It's a collective effort to be this bad, and owner, please do not respond to this, if you cared about the experience of the customer, you would have made a change at the first 50+ bad/1 star reviews. This place needs to close down honestly, completely gutted as a facility & retrain everyone in actual customer service, before thinking of a revival. read more

If I could give negative stars I would for their Service department. They are horrible and take forever to complete simple services. The little kid, Noah thats in service needs to take the air-pod out of his ear and answer phone calls related to work. He is a disrespectful little ass. Fix your service department! read more

could only do one of two recalls, that recall turned into a wonky transmission (coincidence they say?!), $250 fee, $6,000 quote for used transmission from overseas, a nail in a tire & an offering to plug it FOR A FEE, a note showing some sort of work having been done which wasnt asked for with a COST, the cover loose over the spare tire ~ why? ~ so we are SO leary of this location. BUYER BEWARE! (UPDATE to come if we get any more info) read more

Getting an appointment for an oil change is ridiculous. If you get an early morning appointment and drop your vehicle off the night before so they have it first thing in the morning for your appointment, they take until 5pm to get it done. What's the point of the appointment if they're still going to take all day to do the oil change. Makes me reconsider on buying my next vehicle for my wife there. Great job Priority. read more

My daughter, brother and I went to the dealership on yesterday, 4/9/2026. We met Majorie Wall. She is AWESOME! It was my daughter's first time buying a car. Majorie is truly a jewel! She made the entire process painless! Hunter, the sales manager was also AWESOME! Mr. Kaufman, finance, also contributed to the ease of the whole process. After we purchased her car, Dwayne Beale made sure her car was showroom ready to drive off the lot! Kudos to your staff, they were attentive and professional! read more

I regret ever buying my car from Priority Hyundai! Why? Because you're definitely not a priority here! If you think oh I would love to have lifetime oil changes, state inspections etc., etc. Go somewhere else-anywhere else, do yourself that favor! Do you think you're gonna get in the same week or heck even within the same month to get that "free" oil change or anything you need serviced for your vehicle, the answer is NO! I put up with their BS during all the construction, being told oh it's going to get so much better once this is all done - ha, lies! Oh, did you wanna be dropped off or picked back up while you're having your car serviced there? Nope no courtesy vehicle! But they expect you to drop your car off and leave it there all day with no guarantee that it's actually going to get worked on!! Priority Hyundai - YOU SUCK!!!!!!!!!! read more

I went in looking for a car for my daughter and Sean Yancey was the absolute best. He was very knowledgeable and extremely helpful. This was the 3rd dealership I had gone to in the area, and I must say that Sean's customer service was unmatched. I will definitely be recommending, and I'd like to thank Sean for a great experience. read more

This has got to be one of the best vehicle service experience we've had. Frank John was above and beyond, he truly knows great customer service, one of his colleagues I do believe his name is Shawn was also top notch, the place is state of the art, very clean and they also will give you a video update with your technician. I wouldn't take my vehicle any where else. Great job, see you the next go around. read more

Absolutely worst service I've received in 30 years of car ownership. They've had my '21 Palisade for 14 weeks sitting with a blown engine at 70K miles - only 2 months after oil change at the dealer in which I complained about a noise that they dismissed - the engine actually seized and caught fire on the hwy. They replaced engine finally this week but called me to pay for gas (apparently it was empty but they have no record of what it was when it came in because it was towed- uhhhh I was driving to work - 20 miles away and the fuel light wasn't on). They need fuel to test drive it - to test new engine and replace the battery because it was completely dead - uhhhhh yeah it sat for 3+ months without being driven/charged. I needed to pay for battery and the told me it was throwing a coil error (engine misfire) and that wasn't covered- after they JUST REPLACED THE ENGINE?!?! They ended up covering it under my extended warranty but it doesn't add up. It all is ridiculous and absurd. This is after NOT ONE returned call asking for a status in all that time. They are on the 3rd or 4th service manger in 6-8 months and the mangers (including the GM) are the worst customer service people I've ever encountered. So rude and condescending. I will never buy or service at Priority again nor will I buy a Hyundai ever again . Such a nightmare. These people do not care. I have a ticket in with Hyundai corp that's escalated- maybe it'll get somewhere. So disappointing. OH! And their responses here to reviews and the ones on Google - these people do not respond to email or phone calls they offer "to resolve your issue" - one of them doesn't even appear to work at the actual dealer- it's scammy and weird. read more

From Battery to Highway Robbery Terrible experience. I went in for a battery replacement ($352) and they tried to charge me $600 with no explanation. They told me the loaner car would be 2-3 days, but charged me $45/day for 11 days--almost $450--because of their own delays. So, I ultimately paid $800. To make it worse, they didn't even bring my car to me when it was done, sent me in the wrong direction to find it, and I had to track down someone to walk me over. Communication was awful--I spent over a week playing phone tag because the rep was never at her desk. Dishonest charges, poor service, and zero respect for customers. Never again. read more

I brought my 2013 Hyundai Accent to Priority Hyundai for a few basic services: * Replace the driver's sun visor * Diagnose an A/C issue (not blowing cold) * Replace window switches for two malfunctioning windows * Perform a state inspection Instead, I was presented with a $5,300+ service estimate -- more than the car is worth. The quote included numerous services I did not request, such as a coolant flush, transmission flush, fuel induction cleaning, brake flush, alignment, campaign bulletin add-ons, and more. To give one specific example: I was quoted over $1,100 to replace all window switches, even though I only needed two replaced. With a professional background in electronics troubleshooting, I can confidently say that price was unjustifiable. I paid their $400 diagnostic fee, but declined the rest of the work and had the necessary repairs performed elsewhere at a far more reasonable cost. I've documented the full estimate and reported this experience to Hyundai Corporate, the Virginia DMV Dealer Board, and the Better Business Bureau. I believe this was an aggressive attempt to upsell unnecessary work and take advantage of a customer. I strongly recommend getting a second opinion before authorizing any repairs here. read more

I'm very disappointed with the service department's lack of communication. I spent over three hours trying to get in touch with someone to check on the status of my car--left multiple messages and never received a call back. I had an appointment scheduled the day prior at 11:30 AM for a simple oil change and state inspection, but by the next day near closing time, I still hadn't heard anything. I had no choice but to show up in person. Very frustrating experience. read more

We made an appointment along time ago, so we could assure that the car would be taken care of. All we needed was a state inspection and an oil change. We rearranged our schedules me coming from Norfolk, my daughter from Suffolk to make sure we had the car there on time. We checked in and sat there inside the garage for about 10 to 15 minutes waiting for someone to come and check us in finally had to go in and say is anybody gonna check us in. Then when we were coming all the way from Norfolk Suffolk again to pick up the car we were told it wasn't done so we have to leave it until the next day. This is not the first time this has happened. their service. Dept could take lessons from Subaru, and other dealerships who have excellent service. In addition, they close at 5:30 giving you no time to get there from work pitiful. read more

The engine in my vehicle seized and left me stranded, details later in this post. I had the vehicle towed to Priority Hyundai in Chesapeake, I already had an appointment for the knocking noise it was making but since the vehicle seized and left me stranded on the interstate I needed to have it towed to the dealership sooner. I called to notifiy them of this. It was delivered to them by the tow company. I don't know how they had it registered in their system but although it was under my name they could not find it every time I called unless they looked it up by my phone number. Mind you, I called numerous times to get an update but NO ONE ever came to the phone or returned voicemail messages. I left several messages, for Preston (who was assigned as my Service Advisor) and Amanda (the Service Manager) but I NEVER received a return phone call. I finally had to go to the dealership to let them know that I was having the vehicle towed to another dealership since they had such poor communication and never even took the vehicle in to be inspected. Hyundai put a particular engine in the Santa Fe Sport (maybe more models too), that loses power and seizes up causing the vehicle to just stop. This happened to me and left me stranded on the interstate. It's a good thing I was able to get to safety, the vehicle stopped accelerating and just shut off, ON THE INTERSTATE! When I asked my regular mechanic about it he told me about the issue with the engines and that he had the same thing happen to him because he owned a Hyundsi like mine and told me about a "modified (or extended) warranty" that Hyundai implemented for this specific issue. His was covered, Hyundai replaced.the engine in his under this warranty. Fast forward I had my vehicle towed to a dealership to have it checked for this issue. The first dealership (Priority Hyundai) that I had it towed to was horrible, provided no communication, did not return phone calls and they did not even know that they had my vehicle on their lot. That was one week that I was without my vehicle and was given no loaner. read more

I rarely post reviews, sadly only when I have absolutely horrendous experiences with a company/vendor. However, this I feel has gotten to the point where it can't go unnoticed. I purchased two vehicles from Priority in 2017 and 2019. The service on both vehicles was absolutely fantastic until COVID hit in 2020. Since then, getting appointments and working with the service department has been terrible. Most recently (Dec. 6), I took one of my car's in for service (oil change). After taking getting the vehicle back (later the same day), I noticed my oil light comes on, only when sitting idle. I called to ask them about it, left a message as I was instructed to do and no returned call. I figured it wasn't a large issue because it didn't stay on and the oil level is ok. After the holidays, I then called to schedule an appointment for my other car and re-engage about the oil light. The service advisor was busy, so I was told to leave a message, which I did. I didn't receive a call back, so I called back the next afternoon. I explained the non-returned calls and was insistent to speak with someone. The person then gave me two "direct" numbers to service managers, as well as leaving a message on that particular call. I left messages on each of the service managers numbers that same day and no returned call. I called one additional time and was told they be happy to escalate it to the manager of the service department. Once again, no returned call and that was nearly two weeks ago. I finally called Checkered Flag Hyundai and was able to not only speak with a service manager, but also made an appointment, went to the appointment, and still no call back from Priority Hyundai (after leaving a total of six messages). I would not recommend Priority Hyundai's service department if you have questions or issues with your car. You can never speak directly to your service advisor. Their "free inspection/oil change" isn't all it's geared up to be. read more

Another bad day at the dealer! Sitting in lobby since 730 for oil change! Yes, it's 1030 and still haven't heard about my car. What else do I have to do, to get decent service. Dealer hasn't contacted me! Since the last bad experience! Called left number, numerous times read more

I set up an appointment for 1:15 today to have my 2023 Santa Fe inspected. It is now 4:45 and they haven't started!! Wasn't told about the wait. Will not buy another car from here! Priority was a decent company before they sold out. Not now. read more

Terrible service department. Won't answer calls, texts, emails. Had to get a sales manager involved, said he would walk to service department to get them to call me......crickets.....dropped off my car for a recall update....told me it would be done the next morning....crickets since. Link that shows status of the vehicle still shows it hasn't even been started. Worst place ever. If you are buying a car they are on you like flies in poop, but getting service???? TERRIBLE. They should be closed for such incompetence......faith was my service person....zero response from her. James up front....you didn't do your job either....no one has called me back after trying to get a hold on someone ALLLLLLL DAYYYYY. read more

For a dealership that had remodeled their service center a few years ago they have the worst service department in the 757. It still baffles me that it takes an entire work day to do a 10 minute oil change. read more

DO NOT USE THE SERVICE CENTER! We purchased our car only 1 year ago, and in the 4 visits we have made to the service center we have had issues 3 of 4 times. They first dented our car before we ever were able to take it home. After, they had me come back because they couldn't complete a recall repair correctly. At our most recent visit, for our "free" oil change, I declined a cabin air filter replacement, as it is a simple change and not worth over $100 for 5 minutes of labor. Only to pickup my car and have the loudest humming sound the moment my a/c turns on. After almost 3 weeks they finally got an appointment to look at why I had a new issue after their "service" just to tell me they got leaves in the blower of my a/c and want $200 to fix it (which the manager wanted to highlight would have been a free service had I used them to replace the cabin air filter). Absolutely insane that you can create an issue and return someone's car back with more issues than it arrived, and then have the nerve to demand hundred of dollars to fix the issue they caused. Take my advice- no "free" oil changes for life are worth doing any business with this dealership- go ANYWHERE else. read more

I bought my 2024 Hyundai Tucson from Priority and expected to have good service. I am on time for regular maintenance and schedule the appointments with no problems. However, both times, my car has been in the shop all day with no calls with information. I called and was told to call the tech who assisted me in the morning; she did not answer her phone or have voicemail which I was told she did. No calls at all until 5:10 p.m. when a desk person called to tell me it was ready; the shop closes at 5:30! Also, I was told I need 3 additional services and approved a certain amount which was higher when called. The desk person could not pull up my paperwork to even see what I approved! This was a frustrating and very rude situation and I will not go back to Priority! Horrible customer service. read more

Horrible experience for getting our car 1st time serviced there. Made us have to buy wipers that weren't bad to pass inspection. Charged 5x what they actually put on the car. Didn't put back the wipers the car had on it for the price. Lied about rotating my tires after I specified to have them rotated. We're so worried about charging me for something then actually doing my service. Highly disappointed and won't be going back. read more

This place sucks. They blame you for everything and talk to you like you're stupid. Kept my car for 3 days adding more and more services. Finally got it back and there was something wrong with it. Brought it back and waited for 5 hours for them to fix it. This place is exhausting. They don't communicate. They take forever. They suck. read more

I'm 69 years old and have dealt with many dealerships over the span of my life. I can say with absolute certainty that Priority Hyundai has the worse Service Department that I have ever had the unpleasant experience of having to deal with. I found that the two Service Advisers that I dealt with were untrustworthy (to put it nicely), disinterested, and poor ineffective communicators. Had My 2021 Tucson towed to their Service department on a Tuesday evening with their scheduler giving me a 9:15am appointment for Wednesday morning. Did not hear a word from Priority Hyundai until I called near the end of the business day only to find out that they hadn't looked at my vehicle. Never received an update from them unless I called and left a message for them to call me back with an update on my car. I was out of state visiting, which I made them aware of, so I needed an idea of when my car might be ready so that I could plan my departure. I dropped my car off to Priority Hyundai on a Tuesday night, I did not receive my vehicle from them until the following week Monday, after being told they would try to have it ready for me on Friday, then on Saturday (if the mechanic who was assigned to work on it came to work on Saturday). After my experience with Priority Hyundai I wouldn't allow them work on my lawnmower. Readers, I suggest that you go anywhere but Priority Hyundai for service for your vehicle. read more

Back to update again. It's been another couple weeks. I spoke to someone in finance regarding my situation, since it's been over a month and a half now. They said they were going to call corporate since my deal isn't done and it was started back in May, and then call me back with an update. Never called me back, hasn't responded to my emails. It's insane to me how this process has gone. I came to this dealership knowing what I wanted, with pre approved financing in hand, and a quality trade in. All they needed to do is close the deal, and almost Two months later now they still haven't. Basically, I have 180 changed my mind since my first review. I would absolutely recommend NEVER buying a vehicle from Priority Hyundai!!!! read more

Priority Hyundai - Hyundai Elantra SEL - Car Dealers Near Me - Chesapeake, Virginia

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Worst customer service I've had in a bit. Tried to politely ask if I could get my oil changed earlier. Front desk person talked to me like an idiot when I referenced a new car needing an earlier oil change after engine break in by saying "I've never heard of that" with an annoyed tone. You've never heard of it cause you don't know what you're talking about. Walked out and discussed with another customer about how she's been waiting for days for an answer about her car. All the reviews are right about this place. Steer away and get serviced by a reputable mechanic. I won't be coming here for my first free oil changes or any paid service after. read more

I took my car in for a Diagnostic Test at Priority Hyundai because they had the earliest availability and I needed my car to be looked at ASAP. When I scheduled my appointment, I made sure to tell the associate ALL of the problems I had been experiencing to ensure the technician knew what to look for. My appointment was on a Friday morning at 8:40am so I dropped my car off that Thursday evening to ensure they had it for the next morning. On that Friday morning, I received a text at 8:30am from a Hyundai Service Associate confirming the cost of the Diagnostic Test among other things, in which I confirmed. I hadn't heard back from Hyundai for most of the day so I called around 3:30pm and an Associate told me that someone would call me right back. Well I didn't receive a phone call back but I did receive a text from the Service Associate telling me that she was awaiting a response from the Technician. I never received a response so I texted back at 5:30pm asking for updates. I finally received a call at 6pm that evening with results from the Diagnostic Test. They couldn't give me the full cost of the repair because they didn't have the cost of the parts and the Parts Department had left for the day. SMH! She stated that she'll call me in the morning with the full cost and we'll go from there. I get a phone call at around 9am on Saturday with the cost of the repair (labor and parts) and even though I thought it was pretty inexpensive for what the issue was, I scheduled an appointment with her to get the issue fixed. I get a call back 5 mins later with the same Associate telling me of a bigger issue that the Technician just discovered that day (Saturday) and that cost would be almost triple the amount of the previous cost. I was shocked because I was being quoted two different costs and the second cost was actually what I thought the Technician was searching for when he did the Diagnostic Test. What we discovered was the person that I spoke to originally, who scheduled my appointment, did not relay the whole message to the Service Associate so the Technician actually did the Diagnostic Test for another area of my car and just so happened to stumble on the other issue (which was the main issue I called for) while finishing up the job. Overall, I'm disappointed in the service of this dealership because I experienced little to no communication when my car was being serviced and I also experienced miscommunication as well. I hope to have a better experience the next time I visit. read more