BLUF: Trust Ellie. She exemplifies a young person that knows her job well, has excellent customer…read moreservice skills, and legitimately wants to help clients. She, and from what my family members confirm is a trusted Service Department, are why you should consider purchasing from Priority Toyota. Ellie is a remarkable young professional at this dealership. She is knowledgeable and will work with you regarding financial manipulations, warranty packages, and a variety of other incentives. Salesman Dylan is new to the profession, but he is honest and has the drive to succeed. His integrity stems from previous military service. I believe Toyota buyers bank on brand reliability. Thus, the decision regarding where to purchase is related to variables that don't all have tangible metrics. Price points between dealerships won't vary too much in a geographic area. Consider what business model they use for sales? How customer oriented are their policies (e.g., state inspections, oil changes, detailing, etc.) Priority Toyota is worth my time and money. I recommend you give them a chance. And ask for Dylan and Ellie.

Had a great experience at the Priority Toyota service desk. Russ Pena and his team took really good…read morecare of my vehicle. He kept me in the loop the whole time with updates on status and when everything would be done. Over the phone, he broke down all the findings in a way that was easy to understand--what it meant, what needed attention, and what the costs would look like. He was also quick to respond to texts, which made the whole process smooth and stress-free. Really appreciate the level of service. I'll definitely be going back to Russ and his team moving forward.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

GET A SECOND OPINION! I got my state inspection this past week. I was failed for a nail in my tire,…read moreand told it was not repairable. I was given an estimate of $250 for the new tire. I let them fail me, and went to my independent mechanic. Who plugged it for $20. I am a young lady, and want to share so that other young ladies like me aren't ignorant of these mishaps.

I bought a 2023 Jeep Grand Cherokee Limited back in April. Car looked decent for the most part. It…read morewas used so I didn't expect everything to be pristine. Come to find out, I took it to the Jeep dealership after having a concern about the brakes and washer fluid. Turns out, that was the least of my concerns. The car had 3/4 tires of the same size. The oil was black as the color of the car. Mind you this is shortly after purchasing the vehicle. There were screws missing. The brake pads were beyond worn which explained the shaking when beginning to brake. The rotors were "horrible" as the Jeep advisor stated. The motor in the washer fluid had to be replaced. These are all things that existed when the vehicle was sold to me outside of my knowledge. I'm not sure how this vehicle passed inspection with all of these issues. All of these issues listed costed me about $1,300 at the Jeep dealership for a car I recently bought. Long story short, I can't believe Honda. I have relatives that are customers there but I wouldn't recommend it if they are normally selling vehicles like this. And of course, they don't care once you buy the vehicle. It's all about money, just like everything else. So part of me isn't surprised. But in a nutshell, I had to leave a review. Please explore other options before making a permanent decision here.

Reliable and efficient. Booked an appointment to have struts and shocks replaced on my 2017 2WD…read moretruck. Brought my own parts and they had me in and out in 4 hours with alignment. Clean shop that I will trust going forward.

I brought in my 2014 Ram Ecodiesel, because they have been great with me and my kids' cars in the…read morepast. They ran a diagnostic on the truck and told me that, since it's not a very common model, that they couldn't work on it. However, he gave me the diagnostic. When I asked how much the diagnostic would be, they said it was free. I live 30 minutes from these guys, but due to their integrity, they are always my first "go-to" mechanic.

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

Tony always does an exceptional job on every job…read more For the value, you cannot find someone who takes more pride in their work. Tony is very thorough with his work but also very efficient. We've used him several times and will continue to do so in the future.

My husband's Jeep is filthy, he knows it and has often said he is going to get it detailed. Did I…read moretell you he is a penny pincher? We can afford small splurges. Retired and both 68 I knew it was time. Merry Christmas, Bill. Love the work Tony did. He also waxed it and there is a senior discount