I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

BLUF: Trust Ellie. She exemplifies a young person that knows her job well, has excellent customer…read moreservice skills, and legitimately wants to help clients. She, and from what my family members confirm is a trusted Service Department, are why you should consider purchasing from Priority Toyota. Ellie is a remarkable young professional at this dealership. She is knowledgeable and will work with you regarding financial manipulations, warranty packages, and a variety of other incentives. Salesman Dylan is new to the profession, but he is honest and has the drive to succeed. His integrity stems from previous military service. I believe Toyota buyers bank on brand reliability. Thus, the decision regarding where to purchase is related to variables that don't all have tangible metrics. Price points between dealerships won't vary too much in a geographic area. Consider what business model they use for sales? How customer oriented are their policies (e.g., state inspections, oil changes, detailing, etc.) Priority Toyota is worth my time and money. I recommend you give them a chance. And ask for Dylan and Ellie.

Dropped my vehicle off at 10am for an oil change. 3 HOURS later, I get their text with about…read more$10,000 in repair suggestions. I decline them all. Just need the oil change today thanks. I see the progress online that it's almost complete. I called 4 times to my service agent. Went to voice mail every single time. I called the service department they forward me to someone and it goes to voice mail. I left several voice mails and nobody returns my call. I call sales department. Someone answers, transfers me to service and goes straight to voice mail. I call back ask for the manager, I get transferred to another voice mail. I'm just trying to get my car back before the weekend at this point. I cannot believe the level of ineptitude I experienced today. Definitely a 0/10 experience for a basic oil change. It's almost like they are holding my car hostage because I didn't agree to the $10,000 in repair estimates. Finally after 5-6 calls to the sales department, somebody apparently forwarded my call to a managers personal phone to which he asked, who gave you my personal number? How am I supposed to know that???? I didn't call him, someone forwarded me to him. He says he'll go over there and call me back. He calls back and says it's almost ready. At that point I finally get a text back from the service manager Destiny who says I texted during her break. So you mean to tell me this big dealership has no process to help someone while one of their many service managers is on break? So my repair took an extra hour and a half because someone was on an hour+ lunch break? This place has gone downhill over the last several years. I should've known it wasn't going to be good when I first get there and have to wait about 2 minutes for a group of employees, right in front of me, to end their seemingly hilarious conversation before someone finally acknowledged me. Not sure what's changed but I used to be about to get in an out for an oil change and a tire rotation in about an hour. Now it's 4-5 hours??? Dropped off at 10, final told that it's ready at 2:15pm??? Good thing I didn't stay there and wait for it to be done. When it does come time to replace my 2010 Toyota 4Runner, Priority Toyota of Chesapeake will not my high on my priority list.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

GET A SECOND OPINION! I got my state inspection this past week. I was failed for a nail in my tire,…read moreand told it was not repairable. I was given an estimate of $250 for the new tire. I let them fail me, and went to my independent mechanic. Who plugged it for $20. I am a young lady, and want to share so that other young ladies like me aren't ignorant of these mishaps.

Horrible customer service from Priority Honda Chesapeake…read more I have been a loyal Priority Honda Chesapeake customer for over 16 years and have purchased two brand-new vehicles from this dealership. I have routinely trusted their service department with my vehicles, including something as basic as an oil change. Unfortunately, the service I received today was unacceptable. I dropped my vehicle off at 10:00 a.m. on Saturday, August 22, for a routine oil change. I never received a call or text telling me the vehicle was ready. At approximately 2:30 p.m., I called the service department myself and was told that they had not even worked on my vehicle yet. By 5:30 p.m., the dealership was closed, and my vehicle was still sitting there. As a result, I am now without my vehicle until Monday morning at the earliest. This has created a significant problem for my family because my wife now has to figure out how she is going to get to work. I even called the sales department hoping someone could help resolve the situation, but I was simply told that sales was a different department and they could not help. After 16 years of being a loyal customer and purchasing two vehicles from Priority Honda, I expected considerably better communication and customer service than this. An oil change should not take all day, and if there was a delay that prevented the service department from completing the work, someone should have contacted me before the dealership closed. I am extremely disappointed with the way this was handled. What was once a dealership I trusted has, in my experience, gone significantly downhill over the years. I strongly encourage anyone considering purchasing or servicing a vehicle here to think carefully about the level of customer service they expect. Priority Honda Chesapeake has lost a very loyal customer tonight.

Reliable and efficient. Booked an appointment to have struts and shocks replaced on my 2017 2WD…read moretruck. Brought my own parts and they had me in and out in 4 hours with alignment. Clean shop that I will trust going forward.

I brought in my 2014 Ram Ecodiesel, because they have been great with me and my kids' cars in the…read morepast. They ran a diagnostic on the truck and told me that, since it's not a very common model, that they couldn't work on it. However, he gave me the diagnostic. When I asked how much the diagnostic would be, they said it was free. I live 30 minutes from these guys, but due to their integrity, they are always my first "go-to" mechanic.

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

Tony was great! Very friendly and the car is spotless! Navy veteran who understands how to do the…read morejob right.

I requested information on having my truck detailed. I asked specific questions about their process…read moreand products used because the truck has a matte finish paint. Their responses were vague and didn't address any of my concerns. I ended up working with another detailer who has gone above and beyond my expectations. This review isn't to say Pro Detailing isn't a good company to work with. This was just my personal experience.

Tina in service dept lied to me about my state inspection. When I refused to approve the repair…read morethe inspection passed. Tina advised my car failed inspection. When I arrive I had a 2026 state inspection sticker and receipt in my vehicle. Hmm so tell the customer we need the light assembly replaced in order to pass state inspection. How can I ever trust or respect this dealer with any repairs? I hope they actual rotated my tire which I paid for! This is bad faith. I'm so disappointed in the service I received today. Do Better Banister!

Beware: This dealership's service department is a liability. They admitted to using the wrong…read moreengine oil in my vehicle for 11,000 miles and stripping my aluminum oil pan by forcing in a steel Nissan bolt (#65407). ​I had the damage documented by a Master Technician at Audi Virginia Beach, who confirmed the gross negligence. Despite a clear paper trail and an admission of fault, the General Manager (Joe Jensen) is only offering to cover 50% of the rental costs I incurred while my car was grounded. ​As a professional driver, I know what proper maintenance looks like--and this isn't it. They are prioritizing their bottom line over customer safety and property damage restitution. I have already escalated this to the Virginia Motor Vehicle Dealer Board (MVDB) and the BBB.