I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

Had a great experience at the Priority Toyota service desk. Russ Pena and his team took really good…read morecare of my vehicle. He kept me in the loop the whole time with updates on status and when everything would be done. Over the phone, he broke down all the findings in a way that was easy to understand--what it meant, what needed attention, and what the costs would look like. He was also quick to respond to texts, which made the whole process smooth and stress-free. Really appreciate the level of service. I'll definitely be going back to Russ and his team moving forward.

I took my car in for an appointment for a 10K oil change and tire rotation at 11:30. The service…read moreadvisor insisted that Toyota requires an engine flush at 10K miles. I had just left my purse (and phone) in the car and she kept insisting that I must get this done. I told her IF it's required service, I guess I have to do it. She told me it would be about 1-1.5 hours. I then found my car and got my purse and started checking for required maintenance. Nowhere in the handbook or on the website did Toyota state that an engine flush was required service. I tried to reach my adviser who was nowhere to be found. After 2.5 hours, I went to find my advisor. Unable to do so, I found someone who was willing to stop his conversation long enough to tell me it was in the service bay but hadn't been assigned anyone yet. I called Toyota about the engine flush. They said it's not a required service. They attempted to reach the service department and were unable to. After almost 5 hours, my car was ready. 5 hours! And they didn't even do the tire rotation because the service adviser said I didn't need one! She never even saw my car. Tire rotation is required. I was charged for an unnecessary service, couldn't reach the Service Manager and wasted my day at Priority. I followed up with a letter to the Service manager - no reply. I followed up with a letter to the President - no reply. Customer service at the Priority Service Department is horrible. Even worse, the Service manager and the President/CEO of Priority couldn't care less.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Outstanding Experience with Ryan Langen - Priority Honda Chesapeake…read more Ryan Langen made my car buying experience smooth, stress-free, and actually enjoyable. From start to finish, he was honest, transparent, knowledgeable, and extremely professional. He took the time to explain every detail, answered all my questions without pressure, and truly had my best interests in mind. What stood out most was his integrity and communication -- no games, no surprises, just straightforward information and great service. He stayed engaged through the entire process and followed up afterward to make sure everything was perfect. If you're looking for a salesman who is trustworthy, patient, and genuinely cares about the customer experience, Ryan is your guy. I highly recommend him and Priority Honda Chesapeake.

Totally Disgusting - Oct 2025 Just bought a 2023 Honda…read moreCertified Pre Owned Sport Hatchback 16,000 miles when we bought it... Dealership Lied about Being Pre Owned 181 point inspection Vehicle Tires Alignment was not completed they are now telling me it's needs Alignment which should of been done Certified Pre Owned now telling me tires are out of alignment vehicle requires Alignment - I've just bought the Vehicle 45 days ago... Me and my Wife Purchased ., ONLY HAD THE VEHICLE MONTH AND A HALF - 45 Days STILL UNDER BUMPER TO BUMPER WARRANTY Will not cover wiring under the hood Telling me rodents are eating the wiring SEEMS TO BE HONDA DEFECT ON THIS WIRING HONDA MADE OF SOY WIRING SOUNDS LIKE A OFFICIAL RECALL IS REQUIRED ON SOY WIRING... PUTTING IT BACK ON THE CUSTOMER ... DO NOT BUY FROM THIS DEALERSHIP TELLING ME TO FILE UNDER MY INSURANCE WHEN I'M STILL UNDER BUMPER TO BUMPER DISGUSTING....Wavy News 10 is doing the Report Today 11/26/2025... Yes, multiple class-action lawsuits have been filed against Honda over rodent damage to its soy-based electrical wiring, alleging the "environmentally friendly" coating attracts pests. The lawsuits claim Honda failed to warn customers about this susceptibility, refused to cover the damage under warranty, and instead profited by selling them special rodent-deterrent tape. However, several of these lawsuits have been dismissed by judges who ruled the plaintiffs' claims lacked sufficient evidence that the soy-based coating was a "defect". Keyy details of the lawsuits: Allegations: The core claim is that Honda's use of soy-based insulation makes its electrical wiring susceptible to damage by rodents like rats and mice. Honda's alleged failure: The suits accuse Honda of failing to warn customers of this issue and of refusing to cover the damage under its standard warranty, arguing it's not a manufacturing defect. Additional accusations: Some lawsuits claim Honda's sale of rodent-deterrent tape is a way to profit from the problem it created. Legal outcomes: At least one class-action suit was dismissed because the judge found the plaintiffs did not provide enough evidence that the soy-based wiring was a "defect". The judge stated that wires aren't inherently defective simply because rodents chew them, and that using rodent tape doesn't mean the wires themselves are faulty.

Reliable and efficient. Booked an appointment to have struts and shocks replaced on my 2017 2WD…read moretruck. Brought my own parts and they had me in and out in 4 hours with alignment. Clean shop that I will trust going forward.

I brought in my 2014 Ram Ecodiesel, because they have been great with me and my kids' cars in the…read morepast. They ran a diagnostic on the truck and told me that, since it's not a very common model, that they couldn't work on it. However, he gave me the diagnostic. When I asked how much the diagnostic would be, they said it was free. I live 30 minutes from these guys, but due to their integrity, they are always my first "go-to" mechanic.

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

Yelp Review for Priority Acura - Chesapeake, VA…read more I expected better from Priority Acura, but my recent experience left me extremely disappointed. My wife and I were interested in purchasing a 2017 Audi Q7, and our original sales rep was actually a family member. Since he was new, his sales manager took over negotiations. That's when things started to go downhill. First, the sales manager had me sign a Carfax report that stated the vehicle had not been in an accident. However, after doing my own research through the National Insurance Crime Bureau (NICB), I found out the car had actually been in two accidents. This was a major red flag. Next, during our discussions, I noticed an issue with the headlamp. I made sure to tell my family member (the sales rep) to remember that the light was coming on during the test drive. When he brought it up to his sales manager, the concern was completely dismissed as just a "fully fictional light." The manager claimed the vehicle had passed their so-called 100-point inspection, but clearly, that inspection was subpar. The report even stated that the right turn light was not functional, yet it was working fine. So, what exactly did they check? What made things worse was the fact that the sales manager knew about the headlamp issue all along but deliberately withheld that information from us. When I confronted him, he admitted that his boss had reminded him to tell us about the problem before we left. When were you planning to tell us? That's when he finally revealed the cost to fix it--$7,000! And, of course, the dealership wasn't willing to cover it. Who sells a used car at full price, claims it passed a thorough inspection, and then hides a major $7,000 issue from the buyer? This was clearly a dishonest sales tactic--they only cared about making the sale, not about the customer. What makes this experience even more disappointing is that Priority Acura used to have a solid reputation under its previous ownership. I found out the last owner, "Church," is no longer there, and I know this would have never happened on his watch. The lack of accountability from the sales manager was appalling. Instead of owning up to his mistakes, he just brushed everything off. I was genuinely interested in purchasing this vehicle, but I refuse to do business with a dealership that operates like this. I also worry about my family member (the new sales rep) learning from a mentor who engages in these bad industry practices. This is not how you build trust with customers. The most painful part? We had an entire conversation about the Black experience, yet I feel like I was taken advantage of by someone who shares my heritage. That really stings. Buyer beware--Priority Acura does NOT prioritize honesty or transparency. Sales manager name is Rich. He only cares about his name

My husband's Jeep is filthy, he knows it and has often said he is going to get it detailed. Did I…read moretell you he is a penny pincher? We can afford small splurges. Retired and both 68 I knew it was time. Merry Christmas, Bill. Love the work Tony did. He also waxed it and there is a senior discount

I had my Toyota Rav4 detailed after I did a cross-country road trip. It wasn't as dirty as he…read morethought it would be, so he reduced the price once he saw how clean it was. I just didn't want to drive to a car wash to get it cleaned, so it was nice that he could come to my house and get it nice and clean in my driveway. He is very friendly, respectful, and courteous. I'd love to have this done again! After he left, I did see some smudges of my dog's nose on the inside of the windows. It's something I could easily clean, no biggie.

the rental department girls are so freaking warming and friendly. I will forever be a customer as…read morelong as they are there

Beware: This dealership's service department is a liability. They admitted to using the wrong…read moreengine oil in my vehicle for 11,000 miles and stripping my aluminum oil pan by forcing in a steel Nissan bolt (#65407). ​I had the damage documented by a Master Technician at Audi Virginia Beach, who confirmed the gross negligence. Despite a clear paper trail and an admission of fault, the General Manager (Joe Jensen) is only offering to cover 50% of the rental costs I incurred while my car was grounded. ​As a professional driver, I know what proper maintenance looks like--and this isn't it. They are prioritizing their bottom line over customer safety and property damage restitution. I have already escalated this to the Virginia Motor Vehicle Dealer Board (MVDB) and the BBB.