does anyone have any of their personal numbers I bought a truck from them and they never sent the title

If I could give them ZERO STARS I Would!!! If you buy from here take the Vehicle to a mechanic to get inspected before giving them a dime! They are liars and DO NOT back their vehicles! They sold my son a Toyota Tundra for $15K and within an hour of leaving the lot ALL the dash lights came on. They allowed him to bring it back for their "Mechanic" to repair and basically claimed to have fixed the issue, but refused to provide any paperwork showing what was done (AKA they reset the codes). Long story short the lights came back on the dash and when my son took it to Toyota he was informed that the Transmission needed to be replaced at a price point of $7K amongst other issues including an Exhaust Leak and extensive rust that we couldn't see. Surfside's Sales Rep and Owner refused to accept any responsibility. Play by play so you can decide if this is a Company you want to do business with: Purchased an 07 Toyota Tundra for $15,500 on 2.24.24 at 10:30AM within hours of leaving dealership Numerous dash lights popped up, Contacted Kevin with Surfside Auto Dealership via text and sent Video of the Dash Lights and he said it sounds like a sensor so run the codes and they will fix it. 2.24.24 at 6:58PM Sent Kevin with Surfside Auto Dealership the printout from Auto Zone indicating the Transmission Assembly & Torque Converter would need to be replaced. 2.25.24 Dealership was closed so on 2.26.24 Dropped off truck to Kevin with Surfside Auto Dealership for dash lights repair - Have Video of him saying they would take care of the issue (to large to upload) 2.28.24 Contacted Kevin with Surfside Auto Dealership via text to check on status and he stated the truck will be ready for pickup tomorrow afternoon. It had a stability sensor and transmission cooling sensor causing the dash lights. 2.29.24 Kevin with Surfside Auto Dealership text to say the truck is ready to be picked up and is operating perfectly 3.10.24 Contacted Kevin with Surfside Auto Dealership via text to let him know the dash lights were back on and he said the sensor wire must have a short and there is nothing wrong with the transmission for sure, but he will schedule another appointment for the truck to be dropped off. After getting the run around on another appointment, dropped truck off to Kevin with Surfside Auto Dealership on 3.15.24. On 3.21.24 the truck was still sitting in their parking lot so I called and was told it would be looked at tomorrow 3.22.24. 3.23.24 Kevin with Surfside Auto Dealership text to say the truck is back at their dealership, but the dash light is still flashing. There is no short that he can find or sensor issues. He then stated via text "The Owners have said that there is nothing we can do and it was fine when test driven and purchased." 3.26.24 Dropped the truck off to Toyota Dealership for a proper Diagnosis - Toyota Mechanic stated Transmission needs to be replaced (see video and Toyota Diagnosis paperwork uploaded to box.com) Transmission replacement Quote $7,320.35 Also, asked Kevin if the fan blower for AC that was listed on the paperwork when truck was purchased was in an and he stated it was on backorder - NEVER HEARD ANOTHER WORD!! read more

Surfside Auto Company - Toyota Diagnosis - Personal info hidden for obvious reasons - Car Dealers Near Me - Norfolk, Virginia

Kevin was the worst dealer I ever experienced he sold me a 2013 Chevrolet equinox the process was easy to purchase the vehicle and that should have been a red flags right then I got this car and two days later it was jerking, popping up engine lights and all. Find out it needs a new catalytic converter and a lot of new sensors that's about $10,000 worth of work. Kevin sold me a dump and I've been stuck with this vehicle for almost a year now when I purchased the vehicle, he never communicated with me after telling him that the vehicle had issues I called. I emailed he never offered me full coverage on the vehicle and when I try to get full coverage, they told me it was too late. I should've been offered it at the sale. I'm just stuck with trash. Worst DealerShip ever will never do business with them again. read more

This company is a SCAM!!!! I bought a vehicle from them about three weeks ago. I traded in a truck and this guy Kevin said give him a few days and he would give me my money. Now I can't get in touch with anybody. BAD BUSINESS!!!! DO NOT DEAL WITH THIS COMPANY!!!! read more

On 7/26/24, my friend and I went on an exciting journey to purchase what we thought would be a reliable Nissan Frontier, but it didn't take long for our joy to turn to misery after we were lied to, cheated, and ghosted by the worst used car dealer either of us have ever dealt with. When we walked into Surfside Auto Company, we spoke to Kevin, who with a big smile and cheerful demeanor made it seem like he had our best interests at heart. We traveled 6 hours to purchase a Nissan Frontier, and Kevin assured us that the vehicle was solid, but after our test drive, it was obvious that the brake pedal had inconsistent pressure. When we mentioned this to Kevin, he told us that he noticed this same issue when he drove the vehicle an hour before we arrived, and that, in his words, "because it is a safety issue, we HAVE to take care of it." He gave us the option to either wait until Monday and have Surfside Auto fix it, or drive back to PA and have a local shop take care of the repair, with Kevin ensuring that we would be compensated for the cost of the work after it was done. He seemed true to his word, but appearances can be deceiving, as you will soon learn. After we arrived back to PA, we took the truck to Nissan for an inspection to determine what was necessary to repair the brakes, and they came back with a nightmare report, the least of which had to do with the brakes, as they found that the radiator was leaking fluid into the transmission, which leads to what is known online as the "strawberry milkshake of death," where the transmission fails prematurely due to radiator liquid diluting the transmission fluid. We were shocked to say the least, and it was obvious to us and Nissan that this should have been uncovered during Surfside Auto Company's inspection of the Frontier prior to it being sold to us, yet, it was not. Furthermore, other leaks and issues were found, yet the dire revelation was that the radiator needed to be replaced, and the transmission would possibly not survive a flush/fill, which, if so, would necessitate a new transmission. We contacted Kevin with these findings on Monday 7/29/24 at 11:50am, and after much time went by without a reply, we called the dealership, and Kevin finally responded, saying that the owner would be in on Tuesday morning, after which Kevin will speak to him and let us know what they will do to help. Take note that the Nissan Frontier which we just purchased 3 days earlier from Surfside Auto Company has been incapacitated since Monday morning, and we won't be hearing from Kevin until Tuesday as to what the owner tells him. On Tuesday 7/30/24, Kevin said that the owner would not do anything about the transmission and radiator, and that "it sounds very funny that it wouldn't have been picked up at our shop," which is exactly what me, my friend and Nissan were thinking, meaning that either Surfside Auto Company did not inspect the vehicle, or did not disclose the findings (which would be fraud). Kevin also said that the owner would not be on the hook "for an entirely new brake system, because he is certain that it doesn't need that." Please understand that Nissan, the company who made the vehicle, assured us that the problem with inconsistent brake pressure is due to the Hydraulic Control Assembly, which needed to be replaced for $769.16, and if it wasn't, the problem would remain. Remember that Kevin looked both me and my friend in the face and said regarding the inconsistent brake pressure "because it is a safety issue, we HAVE to take care of it," and that he would compensate us for the repair. Now, after the sale is done, Kevin says that the owner refuses to provide what his sales representative Kevin promised, which is, once again, fraud. Please see the attached photo for the rest of my review. read more

Surfside Auto Company - Car Dealers Near Me - Norfolk, Virginia

Bought a truck to pull our camper to Disney in 3 weeks. Headlights are non working with no plug for the wiring harness. We were stranded in the dark trying to get home 45 mins away. Now we're out a truck and a disney trip. Horrible place. read more

So we have had to search for a car unexpectedly when my daughter and her husband got shipped over here. This was stressful because we only have a week here and then she will have no rental car and couldn't rent one of her own. From the minute we called Surfside we started speaking to Lane. He was professional and I had a good feeling just in the phone conversation that he was someone we would want to work with. When we went to see the car we were looking for, we decided against it, but because we just liked Lane's attitude we thought why not see what else they have. Well they didn't have much in the price we were looking for so we left. As few hours goes by he starts sending other cars we may be willing to consider. His ambitions attitude was what made us even consider their cars at all. No other dealer we saw was as helpful. We literally picked this car because of the good salesman. It wasn't the car she was originally looking for but is so happy now. He even stayed late past closed to make sure we got the price we wanted and did everything quick and easy. I'd say it was one of the easiest cars I've bought. Well my daughter bought it, it's for her new home here in Virginia. But if I was here, I'd see this kid to buy my shit first. He's new but seems to know what he's doing. As for the shop, it could use some up keep. Does the owner know what texture is? It can be done with a spray can these days all by yourself. You really should consider it. read more

purchase a truck here and the motor blew out in 30days .Call them only for them to tell me they are not responsible.Don't deal with this dealership.They are taking hardworking people money knowing the cars are lemons. read more

Searched for a vehicle online and found out about Surfside just by checking out Craigslist. I did not think much of it at first because I am always skeptical about cars but I expressed interest via Surfside's website and got a call back from Toni the next day. Her quick response figured into my checking Surfside out. I drove down and checked out the used 2007 Volvo S80 and it looked nice, clean, well kept, drove nicely, etc. Toni was super nice, helpful, and everything went well. In the end I purchased from Surfside mainly because the vehicle seemed legit and with the low miles, decent upkeep, and cleanliness, it seemed like a good fit. Toni was really excellent to work with as well. She did everything to make the process painless. I have no idea how my purchase is going to turn out seeing as how it's a used vehicle, but if you are looking for a used automobile of any type, at least give them a look. The price was a bit over NADA retail but with a little negotiation from an informed position, they came down and I think I did OK as a result. Only time will tell. read more

Prior to packing up and leaving Norfolk, VA for a job opportunity on the West Coast, I was in need of a quality vehicle to get me, my dog, and a good portion of my belongings across the country efficiently and safely. After researching preowned SUV's for sale in the Hampton Roads area, the impressive inventory and prices of Surfside Auto Company quickly gained my attention. In addition to Surfside's excellent selection of vehicles, they were very transparent with providing the Carfax background data on any vehicle on their lot - a courtesy not all dealerships extend so freely to potential customers. This instilled an increased sense of confidence in my choice to proceed further in conducting business with Surfside. Once I finally decided on a low mileage, excellent condition Cadillac Escalade that I wanted to test drive, I pulled the trigger and gave Surfside a visit in person. Upon arrival at the dealership, the entire sales staff was polite and friendly. A female salesperson answered all my questions about the Escalade and let me take it for a test drive without delay. When I returned she asked how the test drive went and if I had any further questions. At no time was I rushed or pressured by her to buy; however, I had already decided this was the vehicle for me and we sat down to do the paperwork. I was pleasantly surprised how incredibly painless she made the process, and including getting my bank's approval, we were done in less than an hour. My cross country trip in my newly purchased Escalade was fantastic! My Escalade performed flawlessly all the way to the West Coast and continues to do so on my daily commute. For their peace of mind, my family insisted I have my Escalade checked out by our family mechanic. He confirmed it was in excellent condition and as sound as the associates at Surfside had guaranteed it was! There was one issue I needed Surfside's help with and even months after my purchase they stepped right up to assist me. It dealt with a paperwork issue at the Virginia DMV which was keeping me from registering in CA. After explaining the situation to the Senior Manager at Surfside she worked directly with her contacts at the Virginia DMV and the problem was resolved that day. That's what I call great customer service! I just want to say, I know there is no pleasing every customer, but the professionalism and honesty of the Surfside staff is so genuine, I find it hard to imagine anyone having an outrageously negative experience with them, as some previous reviewers have indicated. My personal experience was no less than 5 stars, my review is heartfelt and I highly recommend their services to anyone in the market for a quality vehicle at a reasonable price! read more

When we purchased our Blazer from them right before they closed for the day, Toni even specifically spoke to us about giving them a call if anything went wrong in the first couple days. Warranty or not, she said they'd see what they could do for us provided we called first. At the time of purchase we were also told the AC compressor had just been replaced in the car. It worked fine on the 5 minute test drive. 12 hours later, after not being used except for the test drive, the AC isn't working. Toni never returned our calls, and it took two days for my husband to get in contact with her. Their mechanic tried only once to fill it with coolant in front of my husband. When that didn't work, he declared that it was the compressor and deflected to Toni. We were told the next day that the best they could offer us was to pay half of the cost to replace the compressor again. Thankfully, my husband is a pretty handy guy because he was able to get coolant in it and replace the compressor himself. Which, we discovered, was not a new part. As we finished up fixing the AC issues ourselves, we discovered that there is NO oil in the car. A car that was described to us as having been looked over by their mechanic and in good enough condition to pass state inspection. We should have taken the defensiveness over the quality of their cars as a sign. We had discussed buying our next truck from them, but I personally will never, EVER be buying from this company again. And I would HIGHLY recommend that anyone who considers doing so have the car checked over by a third-party mechanic they trust because words apparently don't mean anything anymore. read more

This place taught me to never trust a used dealership like Surfside Auto. They promise everything and give nothing. Truck had leaking lines and a new issue every other day after driving off the lot. They offer to pay up to half of the cost, if there mechanic does it AND they will hold the vehicle for up to a week. Buyer beware. read more

I bought a Dakota for my son at Surfside. There was some initial issue. Dave and Adam were on it immediately and dealt with it in a standup manner. The truck has been great. I will buy again from Surfside and highly recommend the team at Surfside. read more

Thanks guys, not a review but fuck these bitches.. was thinking of looking at a truck of theirs after seeing it on Craigslist.. and after seeing these reviews fuck that.. thanks for helping me not waste my time.. damn racist read more

Only go here if you really like repairing your vehicle! In the one whole month that we have had the truck it has maybe been in the driveway a week. The whole "we do a total diagnosis of the vehicle" is a joke. Unfortunately we had to replace the whole transmission, lines and now cooler with this heap of steaming mess. And on top of that the owner is a less than stellar guy. If his female employee only knew what he was saying about her when she was on lunch break. That poor girl would be humiliated and not want to be working there anymore. If you like repairing vehicles and supporting a woman hating, among other things, guy then this is the place for you! read more

Doing business with Surfside Auto Company has always been a very professional and pleasant experience! I first purchased a beautiful one owner Ford Expedition several years ago from Surfside and I couldn't have been more happy with the vehicle and the state of its condition, which was practically brand new! Since my first vehicle purchase with Surfside, they have also gone out of their way to assist me with selling two personal vehicles on consignment. This service offered by Surfside Auto Company is an outstanding convenience as their product knowledge in the vehicle market is exceptional and their advertising capabilities allowed for the vehicle to reach exposure to a much larger market. The bottom line being, I avoided all the hassle of selling the vehicles myself and got more for them than I initially thought possible! I highly recommend Surfside Auto Company to everyone who is in the market to purchase a pre-owned quality vehicle or looking to use the consignment option to get top dollar for their own vehicle up for sale. Not only will you have a positive experience with the professional and courteous Surfside staff, but you will also be supporting one of the best Veteran owned and run small businesses in all of Hampton Roads! read more

I would suggest you have your mechanic check out any used vehicle, wish I had taken the time. We have spent more money than we should have since purchasing a truck from here. I was charged $389 ( not sure of the exact amount) for them to transfer my title only to be told they do not deal with North Carolina. Did I get refunded that money? No. Still waiting for that refund, yeah right. Then it took them over a month to forward the title so we could have it transferred. I forgot to mention that the 'spare tire' was the wrong size and the rim did not even line up to the lug nuts on the truck. Left my husband stranded on the side of the road with his tool trailer. You would be better off spending the extra gas money to drive to a better dealer. Lesson learned, never again. read more

Terrific dealership! Got a great deal on a F150 and excellent service! My go to place now for a used car or truck. Highly recommend this place.... read more

I queried about four trucks they had advertised. Toni responded very quickly and they actually had all four on their lot, unlike two other nearby dealerships that pulled the bait & switch. The trucks were clean! They get their inventory from Texas and other states where rust is a non-issue. We purchased one, but would have been happy with any of the four. As soon as we started our drive home one of the brake calipers seized up from sitting on the lot and not getting used often enough. We purchased the truck "as-is", but the next morning they took the truck anyway and had a new caliper and brake line installed to make sure it was safe for us to drive back to Pennsylvania. We would purchase from them again. read more

I drove 3.5 hours to come see a tahoe on a Wednesday after speaking to Mike. He told me the tahoe was in immaculate shape, no rust, only 2 scratches and the inside was perfect. He made is seem like this car was worth the drive. I drove there and first thing I notice was the tahoe was in terrible shape despite the pictures(the pictures hide so much). The entire underbody was rusted out, there were scratches and dings all over the car. It drove nice, which was the only reason I even gave this place a star. Mike also said he was putting super nice wheels on it but they had road rash all over them. I know he thought I was a dumb girl but I'm pretty sure I know more about cars then he does. I got in the car and the front seat was broken, I could barely reach the pedals. This was a complete waste of time and I just want to warn others if you are driving far away, this place is in the ghetto.. so be prepared. We ended up going to trimax auto on military drive who had super nice vehicles and the salesman didn't lie about a thing. read more

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Mileage on the dash when I changed the oil 146,660. Actual mileage on truck was 146,210 when I bought it. Oil and filters do not get this nasty in 450 miles. I have the pictures to prove it. So their website statement that the truck had "just been serviced" is Bullcrap. On top of that, Before I test drove the truck, I noticed the tires all looked awful low. So they drove it a couple blocks up the street to their Supposed, Diesel shop. Took the kid freaking forever. Got back, and VISUALLY the tires looked fine. Once I got it home, I found out that the truck had (1) 10 ply 80 psi tire on the front, and the other (5) were 8ply 44 psi tires that should NEVER have been put on this truck (2010 F350 Super duty Diesel Dually). Then I found out they had OVER INFLATED the 44 psi tires to 62 PSI! And there is NO doubt in my mind the reason they did it was FACT that the Inner needle valve in the stem on the passenger side was GONE. Nothing there. And the Driver side, the wheels were not lined up properly so it was physically impossible to get to the stem without removing the outer wheel. The needle valve in that one was screwed halfway out. So these folks sent us down the road with (2) 100% flat inner wheels, and DANGEROUSLY Over Inflated 8 plys for a 3 hour drive home. On the drive home I found out the truck had the Ford Death Wobble from Hades. If it would have happened during my test drive, I would have walked away right there. I ended up sinking another 4 grand into the front end suspension and tires. Then the final cherry on the cake, I bought the truck June 20. Today is July 27. I have been promised 4 TIMES that the Title would be sent out. I'm still waiting. They originally transferred my NC tags for a temporary 30 days. Then they ended up sending me VA temporary tags when that ran out. Then I get a letter from the NCDMV saying I have a lapse in Liability Insurance Coverage. So now I get to go straighten that whole mess out. All because this is the SORRIEST Car Lot I have ever had the misfortune of walking into. Run very fast and far away from here. You have been warned. read more

BUYER BEWARE! If you are interested in a vehicle on this car lot be sure to spend the extra money to get it checked out by a mechanic not located near this shady business. Used car salespeople have a bad reputation due to car lots like this one. After paying top dollar for a truck my son fell in love with we have had trouble with it from day one. Mechanic at home said he was amazed we made it home without an accident. There is a long list of issues with this truck. The mechanic said whoever sold this should be out of business for putting anyone in such danger. When I called Surfside Auto back to ask if he would stand behind the vehicles he sells and refund some of the purchase price to cover the repair costs of a truck he classified as a sound & safe vehicle for my teenager, his attitude was nothing but rude, nasty & disrespectful. He was not in the least bit interested that the truck he sold was unsafe to be on the road & could not pass inspection once home until many repairs were completed. Basically he told me I should have been more careful when buying a used vehicle. So again I warn, BUYER BEWARE...bring a trusted mechanic with you or just steer clear of this place all together. read more