1-Star Review Do Not Trust HW Auto Wholesale I purchased a car from HW Auto Wholesale in Feb 2025 and by June 2025 the vehicle had completely broken down due to a hole in the engine. I was not given a Carfax report at the time of purchase, but after doing my own research, I found out the car had failed for engine problems prior to being sold. Even though the car was sold "as is," the dealership clearly knew about these serious issues and failed to disclose them. This was dishonest and irresponsible. I strongly caution anyone considering buying from this dealership--look elsewhere. The manager has yet to reach out after I have contacted the office numerous of times. read more

HW Auto Wholesale - Car Dealers Near Me - Norfolk, Virginia

I would give this place -700 stars if I could BBB and the government need to get investigate this junkyard from hell. If you want trash go here. My daughter was 19 and wait for me and came here. 1st she was lied to 2nd those contracts have to be illegal(I'd sue but I wasn't naive enough to buy a car from the devil), then he kept adding fees that didn't make sense. DO NOT GO HERE A 1963 Gremlin is more trust worthy. But it was a life lesson to her slow down and do research because this place IS TRASH!!!!!!!!!! read more

The cars they are selling will not pass emissions and even some of the safety checks aren't correct. I was put in a car with a current safety inspection and the windows did not roll down even though it passed for doing so. They have a strategic way of trying to wait you out and con you. They have the vehicle in paying a note on because it fails emission and lemon law. Do Not Do Busy. Owner tried to hit me with his car because i called the police about these practices. read more

Good experience. Bought an old Honda. They took it to honda for me to be sure nothing was wrong with it and gave me a solid price.

ABSOLUTELY HORRIBLE EXPERIENCE!!! I purchased a 2007 Jeep Wrangler for my daughter. I drove 2 hours to Norfolk bc she wanted this specific vehicle. I figured there would be some issues as this is an older vehicle. I was told their mechanics checked out the vehicle and everything was in working order. The vehicle was priced $1k over market value. The owner took $500 off the price and agreed to replace the windshield as part of the purchase deal. The engine light came on when I drove home from the dealership that evening. I took the car to a repair shop and was told the exhaust needed work and the O2 sensors needed to be replaced. After calling and leaving numerous messages for the owner I was finally able to talk to him. He said since the vehicle was at a repair shop to have it fixed and he would reimburse us. The repair shop said you could tell someone tried to fix the problems and gave up. We spoke with the owner a few days later and he forgot that he said he would pay for the repairs and refused to do so. We called 12 times to discuss getting the windshield replaced. We were initially told we could have it replaced by a company near us since we are 2 hours away. The owner refuses to do that. Instead he wants us to drive 2 hours there and wait while lord knows who replaces the windshield and then drive 2 hours home. I paid to have the windshield replaced bc I wanted my daughter to be able to see out the windshield when driving. The engine light came on again today when driving home from the glass repair shop. The catalytic converter codes are showing. I am 100% sure the dealership cleared the codes the day I drove off the lot and just hoped the codes wouldn't show again. I never would have gone to this dealership in the first place had my daughter not wanted this specific vehicle. I am disgusted with how this experience has gone. I'm so disappointed with how I've been treated as a customer and I'm appalled that the owner refuses to do the bare minimum of what was stated in our agreement. I will tell absolutely everyone I can about my experience and will be filing a complaint with the better business bureau. Do not purchase a vehicle from this dealership. read more

Went in picked out a truck put my down payment down they said it's be ready tomorrow. I call the next day still not ready, did it for a whole week. Still nothing. So I called up there and wanted my money back. Don't recommend going there. Also, side note, the sales rep was nice at first then he got more rude every time I called up there wondering wtf going on, he said to me in a loud voice, WE WILL CALL YOU WHEN ITS READY TO PICK UP! That pushed my buttons. Then he hung up the phone read more

Went in to buy a vehicle. Met the sales rep Omar really nice guy super helpful. I asked if they had a car fax on it. That when another guy butted in. Gets us off topic and name drops a bunch of navy SEALs. Like I'm supposed to be impressed. I asked again if they had a car fax. He explained how cars can be written off as total losses for any reason. Some times nothing really wrong with them. This BMW X6 had 7 owners. 3 reported accidents. 1 a total loss. 2 minor damage to front. 3 minor damage to left side and left front. Vehicle had to be towed. They don't have it registered or a battery in it. Couldn't take for a test drive. They wanted me to leave a deposit and then they would go get the inspection and put a battery read more

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If I could give 0 stars I would. Where do I start? Initially walking into HW auto wholesale I felt very at home and safe with purchasing a car from them. I had already read a few bad reviews that said what they sell their customers is less than adequate, however I went with my decision because Mo made me feel very comfortable with my 2007 Buick LaCrosse after my test drive. As promised it only had 70,000 miles on it (such a steal) and was only 4200 out the door with tax. There's several places where this lot lost their appeal with me. After driving this car for about a week I realized that my engine light had cut on for absolutely no reason and my car began to stall and even stop mid gearshift in the middle of the street. I also had a warning that my car was constantly overheating. after having to be towed from a family reunion because my car battery was constantly dying (due to the bad alternator) I finally decided to go to a shop and was basically told that I was sold a car with a bad battery and alternator. As someone who understands that older cars and cars in general need work I figured that when I called HW auto wholesale they would be way more understanding and try to figure out a way to compensate me for the $700 worth of repairs I had to pay out of pocket all within a MONTH of having this car. Instead of doing this they gaslighted me during our whole conversation while cutting me off mid sentence to the point where I couldn't even explain to them what all was wrong with my car. They also lied to me about a warranty being offered when I signed the title to the car. I had Lance speak with the technician who fixed my car and he said over the phone that HW auto wholesale does NOT do warranties. Nobody asked me if I wanted a warranty on my car during the day of signing. So imagine my confusion when i came in and they asked me why I hadn't signed a warranty when one was never asked/offered to me. Seems like they went back on their own word a little bit there. I also tried to explain to them how I felt like nothing was being done to reassure me that I hadn't purchased a horrible vehicle in disguise. I'm EXTREMELY disappointed in Lance, Mo, and whoever else it is that runs this establishment because you all do not know how to talk to customers regardless of their background. I'm sure if I had entered as a powerful white woman I would've walked out of there with a brand new car just for the trouble I experienced this month alone. however their blatant disregard for my inconvenience was very clear and none of them cared. They had their minds made up as soon as I'd come inside how THEY felt I should've been treated. On top of this, Lance also tried to LIE and tell me that when a state inspection is done before a car is sold they CANNOT tell if the car has a bad alternator or a bad battery. This is complete bull crap since my the technicians who fixed my car did an inspection and identified both problems IMMEDIATELY. As a salesman it is your job before, after, and during sales with any clients that you treat them with the upmost respect. they all clearly displayed a level of nonchalance that let me know immediately there was nothing they could do for me as far as compensating me or reassuring me that my car was indeed in tip top shape. These men are complete cons that sell SALVAGED cars and I recommend that you keep your money in your pocket and just go to a regular dealership. Also, I intend to make well on my promise of going to the better business bureau as well after writing this review on every platform I can think of. I'm SURE my "bluff" won't be called on that. And for the record I cannot "blackmail" a business that already conducts business horribly. You've done a fine job of that yourselves! read more

amazing people worked with me on my budget don't understand why people give bad reviews what do you expect when u buy a older car it's normal for stuff to break down when you buy a 15 year old car it's your fault for not bring it to the salesman attention when you noticed an issue when you buy it that day. My sale when very smooth and I have never had an issue with my new to me car would 100% come here again in the future. read more

I would honestly think twice before buying a car here. My 1st experience with this dealership was pretty smooth. However, my second time wasn't so smooth. I called the NIGHT before scheduling an appointment with someone to look at the car I was interested in. Saul, the owner explained over the phone that the vehicle was still in Inventory. When I got there he told me that the vehicle was sold. That was the first issue, I had a certain budget that I was working with and I was shown a couple of cars. I decided none of the vehicles were interesting at the time. The truck that initially went there for was sold but they had another one that was available but the price was higher. Saul, decided to work with my budget on that vehicle after I told him I didn't see anything that was interesting. Fast forward, the vehicle I decided to go through with horn was not working, but had an inspection sticker for the month before. That seemed to be the only problem at the time until the day of finalizing the paperwork which was about 2 days later. Literally right before leaving off their property the horn still was not fixed after telling them. So I had to wait for them to take it, "around the corner" and fix it. They brought the car park and as I was leaving the suv was jumping/shaking. The suv was on E so I thought maybe I need to get it to a gas station asap. I filled the tank up and the problem seemed to get worse. The engine light popped on, the truck was overheating, the fan was super loud and the oil change light came on. Keep in mind this was all the same day. Saul gave me a hard time when I requested him to send my check back to the bank and I was going to return the vehicle being so it was only 2 days! A few days later, Saul said he would fix the vehicle or let me get something different off the lot. I was pretty stern on returning the vehicle but he was not going through with it and it was already too late to cancel the check. (The bank tried) So I had no choice but to let him fix the vehicle. When I arrived at the shop days later after continuously trying to reach out to receive an update he lied and said that I damaged something and would need to pay $1000 for the repair. This dealership has been a complete headache and I would not recommend anyone going here. read more

I attempted to purchase a vehicle through HW. The bank was not satisfied with the title they provided, and the loan fell through. Now they have been giving me the run around on giving me back my deposit. They could not provide a proper title and they will not return my deposit. read more

Don't get scammed biggest scam artist Anthony will scam u out your money bought a car 1 hr up road fuel issues just thankfully was able get back to dealership then benefit of doubt got a different car 3 days later transmission goes out took two weeks for us get money to tow back to them was told when get their by scam artist Anthony get off his lot or towed to junk yard do not buy from here u have truly been warned scam artist read more

Would not recommend, owners are narcissistic and will treat you like garbage after you guy the vehicle. It'll also have a check engine light on within a week or two. Passing off salvaged cars as not salvaged is illegal. If you have any senses at all take your money else where. read more

Here's my recent experience, if you don't want details: long story short they didn't keep their promises, took forever to have the car ready, and try way to hard to pressure you. DON'T GO HERE!Would give 0 stars if I could. Called in and spoke to Anthony about if their cars were negotiable (said yes) and I wanted to come in to LOOK, he seemed cool at first and invited me over. First off their lot has no customer parking, you'll be lucky to find a spot on the lot. After meeting in person he started to give a proper tour of the lot showing cars I may be interested in, none of them were very appealing but we were keeping an open mind. He started being very pushy about cars after the tour( he would rush to pull one out for a test drive when we mentioned we'd just like more details about it like he was in a hurry to make a sale which just resulted in more time being wasted). After entertaining him and test driving, you can tell those vehicles had something off about them. I asked about 2 different cars and he seemed very uninterested in talking about them saying "Those will take too long to get ready, you don't want those" You'll see the irony of this later down the story my oh my. So We saw this Jetta that looked semi decent but was missing a hub cap and had a dead battery which wouldn't start. My girlfriend liked it and it was for her so we decided to sit down and talk business. They're asking price was "$5500" but they did me a favor and "hooked me up" to "$4999" which I knew was bs, thats a common sale technique. I told them that car is in rough shape and I personally don't see it worth anything over $4100. He asked his manager who basically said thats such a low ball offer and they seemed offended which is funny cause when I finally had service and looked up the value of the car it was around $3900 LOL. I had a bad feeling about the place and especially about the car that wouldn't start so I expressed those feelings that I'd like to keep looking around since that was the first dealership I visited that day and Anthony tried playing the classic sob story technique guilt tripping me saying "I've been with you for hours and I could of been helping other customers (we were only there for 2 and they're was only one other pair of customers) but I thought you were serious( I was until I saw how pushy and shady they were acting)." I expressed my opinion on how I think that car is going to be a big problem especially cause we don't know how it runs and I said if we can get a more realistic price on it then we'll run the deal (I was paying in full btw). After a while of him talking to the owner he said "I'm gonna get in trouble for this, but I will put $100 of my own commission just for you." Like... BS! Who in their right mind would put money out of their commission for you to buy a car? Especially when that commission is already so low!! That was the final red flag and I said no I don't feel right buying this car. I should have definitely left at this point but my idiot self stayed to make sure my girl was happy. He then was like here let me show you something, took me to the office and showed me the ultimate BS board. It was a board with a majority of referrals and he promised me he'd make sure the car ran great and everything cause their business is based on "referrals." I was in an annoyed mood already so I told my girl the decision is yours cause its going to be your car but I don't feel right about this. Yup you guessed it, she said she wanted it. So being the good bf as I am we got it. We agreed with anthony that it'd have state inspection(they made it seem like they were doing me a favor when EVERY car dealership offers to do it with purchase), new battery, new hubcap, and I specifically told him to fill the tank with gas and he said yes. He told me before the sale that it'd be ready next day and then after the sale he said it'd be ready 3-4 days. Cool another red flag but too late now. Guess how long I waited till it was ready? Wrong it was a full 2 weeks! That Jetta failed state inspection and after not getting no updates after purchase we had to continuously call just to know what was going on. Apparently Anthony was gone those full 2 weeks and upon finally getting ahold of the owner I specifically asked for a copy of the failed inspection for my records and to this day they still won't send it to me. After picking up the vehicle, it looked decent, smelled weird inside, and the very last thing to conclude this terrible experience...When I bought the car it had the stock pioneer luxury touch screen double din radio. Upon picking up it had some old VW stock single din radio from like 2004 that didn't work. Not only that but guess what wasn't filled, the gas tank. Little stuff that adds up like that is just damn right terrible for a dealership. Moral of the story is go with your gut and get away from these shady dealers and find a good one that will hold their promises to you. read more

I was in need of another vehicle and did not want to have car payments. I found HW wholesale cars on True Car and I went there with an open mind. I knew what type of car I wanted but I was also open to a different vehicle because as we all know this is an investment. I purchased a 2013 Ford C Max and I absolutely love it! The process was painless and the staff were amazing. Hajji and Anthony were the best of the best and has made this experience one for the books. I will continue to support this company and spread the word! read more