1-Star Review Do Not Trust HW Auto Wholesale…read more I purchased a car from HW Auto Wholesale in Feb 2025 and by June 2025 the vehicle had completely broken down due to a hole in the engine. I was not given a Carfax report at the time of purchase, but after doing my own research, I found out the car had failed for engine problems prior to being sold. Even though the car was sold "as is," the dealership clearly knew about these serious issues and failed to disclose them. This was dishonest and irresponsible. I strongly caution anyone considering buying from this dealership--look elsewhere. The manager has yet to reach out after I have contacted the office numerous of times.

I would give this place -700 stars if I could BBB and the government need to get investigate this…read morejunkyard from hell. If you want trash go here. My daughter was 19 and wait for me and came here. 1st she was lied to 2nd those contracts have to be illegal(I'd sue but I wasn't naive enough to buy a car from the devil), then he kept adding fees that didn't make sense. DO NOT GO HERE A 1963 Gremlin is more trust worthy. But it was a life lesson to her slow down and do research because this place IS TRASH!!!!!!!!!!

I contacted 1 Stop Auto after spotting a vehicle I was interested in. Since I'm out of state but…read moreclose enough to visit, I requested a basic service report. After 3-days and four attempts, including asking to speak with the manager, I still haven't received the documents--just the excuse that "our mechanics are super busy." It's frustrating because pulling this information should be as simple as filtering the VIN in a database and printing the results. 1 Stop, just be upfront--if you're not going to share the factual data on the car, say so. Stop wasting people's time.

Good customer service and sticks to their schedules. Oil changes are completed in a timely fashion.read more

Great service cars are well taken care of and the salesmen/women are the best! They will work with…read moreyou and make sure you leave with a smile

The salespeople here are so kind and respectful. Not pushy at all. They are really wanting to help…read moreyou get the deal and the vehicle you want and need. If I could give 10 stars, I would. Highly recommend!

To be real with the people about the product. I completely understand out to make money to provide…read morefor your family. Yes I should have had a mechanic look over it with me. My thought was a Toyota with 99k miles is an epic deal. That needed 1 tire and alignment. Little high for the price but over all would have been solid in the long run. I was told if they would fix those 2 things they would have to charge me 8300. I got it for 5500. Then the process fee out the door 6500. Left there to get tire and it aligned. I needed to replace struts, rotors, breaks, it ended up having 2 bent rims. I had to get 4 new rims and tires. Just a couple weeks ago wheel bearing goes out. I would have been fine getting everything taken care of if they would have just been real and told me. Could have brought it down to 3200 because iv had to spend about 3 grand in parts and labor without doing the work myself. Rims 500, tires 500, rotors breaks 300, struts 250, wheel bearing set up 100. Renting tools 400 yea I got that money back for the tools rented. All that's after going to the shop from the dealership to get tire and alignment 700. Still had hard pull. The next shop alignment specialist told me 2 bent rims couldn't fully align but got it the best rotated and balanced tires. Ordered the rims then got the tires. Another specialist trying to get the hard left pull fixed. Radio didn't work from the dealership that had to get replaced 150. After all that the wheel bearing goes car was down 2 weeks waiting on parts because I didn't have a press. Got that squared away. To top it off you wait until after everything is signed that if I would have just put down payment and made payments that I could have had a warranty. Yes I signed the papers and I should have gotten someone to look it over with me. The bottom line is to be real with someone. If you honestly have no clue what's wrong with it the just say so. I was wrong for not having someone els look at it with me. I took it as they wouldn't do anything like that. I don't know how else to explain it.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

Ryan really helped me out. The dealer ship that I bought my car from screwed me over. I went to…read moreRyan at Carafello's auto sales and he helped me get a refund for the extra maintenance fees that I can't even use since l'm never going to go back down to Houston Tx, since I live in norfolk,va. Ryan and his crew don't feed you bullshit, they actually care and want to help you out. I'm definitely going back to get a new car.

Came looking for a Volvo S60 and found one here at Autoexpo for a great price! The Condition of the…read morevehicle was as shown on an advertisement and there was no pressure as soon as I walked onto the lot from Paul or any of the other guys working here. Paul worked with me on pricing and we made a deal that same day! Would recommend!

Excellent customer service! We were very impressed with how the owners accommodated our car needs!…read moreHelpful discount and easy business transaction! Thanks guys!

I stopped by around noon, maybe one o'clock…read more I wanted a service, A1 which is the normal first in the rotation of the several levels. I usually get my service done at Pohanka in Fredericksburg where one doesn't need an appointment, and they are open late and early...to include Sunday. So there were still several hours left before techs departed but after I found someone I asked if they were a service advisor said no. Then they asked how they could help me. I took it they actually were advisors. Well I got the "gee I don't know there are a few people in front of you. It will be at least a couple of hours...." Well hmmm a couple of hours past 1 would be 3, still two hours from closing by techs. Why sell me on leaving? Why not just say absolutely if you are interested in staying we have coffee and a warm waiting room just be aware it will be a couple of hours. I would have stayed and gotten the service and read the news or wandered around looking for the next Honda. Oh I will buy a Honda but likely not from this dealership.

I'm going to have to downgrade my review on the Service Department. It's not based on the service…read moreperformed. It's based on the current customer service. They are evidently understaffed & not handling it well. When I pulled in to drop off my car for 6am service the next day it took awhile for someone to approach. When she asked if I was dropping it off for an appointment tomorrow she just tried to hand me a form & rudely said "Fill this out." I told her I needed to talk to a Service Advisor & she walked away without a word. I waited. After quite a while someone else came with a form & said "Fill this out." I told him the same thing & he just walked away. I waited. Finally after no one else came I opened the door of a Service Advisor booth & said "Can you please help me?" That didn't go much better. When I told him what had happened he said "Have you ever been in the military?" What a strange question for a Senior Citizen. The only women in the military when I was his age were nurses & specialty occupations. And it wasn't about a military discount. It was in the midst of the conversation about me being ignored for so long. I told him I had been coming here fora long time & had never experienced anything except exemplary service. The very young man said something to the effect that they were all stretched to the limit. In my opinion that's not an excuse for poor behavior. I told him what I wanted done & was happy to leave. The next day I approved the estimate by text. The only thing it needed was a windshield wiper replacement, which shouldn't have taken so long. I texted for an update since I felt really bad from testing at the hospital & wanted to pick it up before the late afternoon rush. No answer. Finally I called the main number for service & told her how badly I felt. She told me if the transferred call went to VM to just come. It did. Once there my ride waited, based on my experience the day before. I waited until my service advisor was free & asked about the vehicle. He told me I would have to wait in the waiting area. A very nice trainee eventually came for me. The young Service Advisor first told me he was having to handle the work of two other Service Advisors, at least one of which he told me didn't show up. I ran a business for decades. This isn't the type of thing you tell a customer. They are all very young. The long time experienced Service Advisors appear to no longer be there. Last year I was told that mine had been moved to Toyota Service. I've been using the Service Department for almost two decades. Customer Service, with the exception of the person answering the phone & the trainee, has certainly changed.

I have purchased 4 vehicles from Kimnach Ford! They have the best service department, their quick…read morelane - really is quick! ( and cheap) and their sales department is knowledgeable and not forceful. One thing I really like is they don't make me feel like I am paying for a service that I don't need. I took my car in to be checked on thinking there was something wrong...they kept the car for the day to figure out what was wrong and I didn't have to pay for anything. Nothing was wrong....

Firestone had told me I needed thousands of dollars worth of work done on my Subaru and FREAKED out…read morebecause I had an aftermarket oil plug on my car- told me my plug was sketchy and said my entire oil pan was probably screwed. Anyways- First Team Subaru literally just saved me thousands. I don't need major work done, and I love that they send you a video of your car and state what they recommend for future appointments and send a document of those recommendations with quotes. They have a nice waiting area with a coffee maker, vending machine, TV, a place for kids to sit, and they even have a shuttle service if you want to leave. Honestly- This is the best experience I've personally had while getting services done to my car. Average wait time- 2 hours. That's pretty standard from my experience as well and that's about how long I waited.

We've lived in Hampton Roads for 2.5 years and own two Subaru Outbacks. We bought one of them from…read moreFirst Team Subaru Norfolk because they had the trim/model we wanted, but we've avoided them the other time due to pushy sales tactics. This review, though, is specifically about their service department, which has been consistently disorganized and dishonest, with a particular service advisor who defaults to being defensive and argumentative. Our first bad experience was last year. I urged my wife not to write a negative review of her experience, but after today's interaction, I wanted to revisit it. Here's her story: "My 2016 Outback had a locked emergency brake and we had it towed to First Team because they were the closest. It took several days for them to figure out the problem, and it genuinely felt like no one knew how to fix it until one technician finally did. When I picked it up, the car had a strange musty smell. A few weeks later I brought the car back for its regular service and asked them to investigate the smell. I told the service agent (L***a) that I had to have my car back by 3 p.m. I dropped it off at 7:30 am and didn't get any update. I called repeatedly--no answer. At 5 pm I finally got a call saying my car was 'ready' and that a courtesy driver was on the way. I couldn't get there by then, so my husband Ubered there the next morning... only to be told the car wasn't ready and that the carpet had been removed entirely because they found water underneath it. For the next week, I had to chase them down daily for updates. The service agent L***a admitted she didn't know she was supposed to update me. I was given multiple contradictory explanations, including that it took '48 hours' for my carpet to dry outside the car. L***a's default is trying to convince the customer that they are wrong. When they finally said the car was ready, another service manager told me I was 'lucky' because they had just gotten a new cleaning product and mine was the first car they used it on. He warned it might smell like a pool for a few days. In reality, my car reeked of chlorine for six months. My husband said he could smell the chlorine in my hair every time I got out of the car. The car continues to have this smell today, albeit not as strong, one year later. When I received the car, my driver's seat presets were wiped and wouldn't reset. The manager and a technician couldn't figure out how to fix what they apparently broke when removing the seat. I was forced back into a loaner vehicle--even though earlier that day they pressured me to pick up the car because they 'needed' the loaner back. It was just one contradiction after another. Finally, anytime the driver side door was open, whether or not the car was on or off, the car would ding. I called the service department, and they recommended bringing the car in. But after my horrible experience, I couldn't bring myself to take my car to them again. We just looked up the fix online." Fast forward to today, I scheduled an appointment for a trailer hitch install and asked if the technician could slightly extend the bumper cutout to accommodate the bike-rack lock. I've had this exact hitch installed on another Outback, so I was familiar with what was needed. Instead of even discussing the request, the service agent (once again, L***a) immediately became argumentative and defensive--this is her style. Before work was even done, she already blamed me for errors in the result. At that point, I canceled the service and took my business to another dealership. Bottom Line: After 2.5 years of giving them multiple chances, First Team Subaru Norfolk has earned our lowest recommendation. Between poor communication, lack of technical confidence, dismissive and defensive customer service, inconsistent information, and outright dishonesty, this dealership has repeatedly proven to be unreliable. There are three other Subaru dealerships in the region. Even if it requires a longer drive, we strongly recommend choosing any of them over First Team Subaru Norfolk.