I had been thinking about trading in my car but they didn't have anything that really interested me…read moreuntil they got in a Genesis. I rode past everyday to work so I decided to try my hand with a tradein, Mervis Knight is the man to see...he got us in the car that I had been wanting...it was no hassle and hw worked with us to make sure that we were happy with our purchase. So if you are in the market for a car and want a hassle free salesperson then this is the place for you!!!! Ask for Mervis Knight and I promise you will have good results!!!!

Very inefficient service shop! We had an appointment for a simple oil change and tire rotation at…read more3:00. Arrived early at 2:30 and they took the vehicle back. Was not finished with the service until 5:30!! Looking at the service invoice, all told would have taken most places an hour to complete. God knows why it took 3...but my time is valuable too, so I'll pay for the convenience of speedier service next time by going somewhere else.

I bought a used truck from Austin on Saturday April 4th. When I purchased it had a key issue and…read moreAustin gave me an IOU to get it fixed on Tuesday April 7th. We brought it on Tuesday and their key guy said it's an issue with the truck. Duke Chevrolet told me they would bring it over to Toyota to sort out the issues that day. They didn't bring it until the following day Wednesday April 8th. It is now Thursday April 9th and Toyota wasn't able to fix the issue. We bought this Truck because we had a trip out of town on Friday April 10th and we needed the truck. My wife went in to sort out the issue and see what they could do for us. Grace stated the vehicle should have never hit the lot with this issue. Danny their service manager said it had never hit the lot and Austin had pulled it out to sell. My wife went to their Sales Manager Mike with this information to see if they could possibly give us a rental so we could make the trip tomorrow. Austin knew we had a trip out of town when I purchased this vehicle. Mike basically told us their is nothing they could do for us and while my wife was there (I was on speaker phone so I heard all this) he told us that he also has a trip tomorrow so he's got to get moving and when my wife retorted with "yeah but you have a reliable vehicle" he waved his hand at her and said "I'm not going there with you." My wife was not being rude she was just stating a fact. Mike is a horrible Sales Manager and in my opinion should be fired for disrespecting a customer that didn't even raise her voice and waving her off like it's the 16th century. I was unable to be there due to work. When I asked over my wife's speaker phone what the return policy was Mike stated "4 days, 200 miles" which both have probably passed seeing as I got to drive it for a whole 60 miles before turning it back into them on Tuesday and they drove the rest of it. They stated they will fix the issue, but the fact that Mike disrespected my wife, the fact that Grace (I am assuming her position is high up in sales) stated this truck should have never hit the lot, and the fact that Danny stated it should have never been pulled from Service and there is absolutely nothing Duke Automotive can do about the inconvenience of this issue (other than get it fixed whenever they can I guess) has put a bad taste in my mouth for Duke Chevrolet Automotive. Hopefully this gets seen my Eley Duke, because at this point I am screwed out of this trip unless we get a rental on our own dime, because of multiple screw ups from this supposedly good dealership. While I was typing this Mike called me back and told me Eley Duke would pay up to $250 for a rental vehicle. So I guess there's that, but when I asked Mike if he raised his hand and shooed my wife away he stated he did not, however I do not believe him because I heard his statement "I'm not going there with you" right before my wife said "I just got dismissed." For a first time doing business with Duke Chevrolet Automotive, all I have to say is this has not been a pleasant one. Thank you Eley for offering 250 towards a rental, and thank you Danny and Grace for treating my wife with respect. I'd even say Austin was pleasant to work with, but Mike, I heard your tone over the phone and shame on you for shooing away a customer when they are asking for help. Can't wait to drive my new to me Tacoma whenever that will be.

Used them recently to address a transmission issue. They promised 3-4 day turnaround and it took…read morealmost two weeks. No good reason given. On them plus side, the work seems to have been done well and they provided a loaner vehicle.

After having my Mercury Mariner for 13 years I decided it was time for an upgrade. I'm a Mercury…read morecar lover, (have had three) but since Mercury's aren't in production any more I opted for a Subaru Forester ( the Lincoln MKC was my other choice but the Subaru was a better financial option). After months of research I found my Forester at Mike Duman dealership. With the help of Mr. Spencer Newsome, the purchase and financing were a breeze. I got a great deal and it's wonderful to be in a new car!

We just bought our 2nd vehicle from Mike Duman. Our 1st experience was so great we knew we wanted…read moreto return for our next vehicle. We of course dealt with our sales rep Mervis Knight as he was so great the 1st time we knew he would be just as great the second time and he was! We had thoughts of purchasing one of their many great used vehicles but after discussing what we were looking for, what we wanted to spend and such, Mervis suggested a NEW vehicle as we would get better financing and better warranties! We test drove several vehicles and found the Mitsubishi eclipse cross and LOVE it. Financing was easy and no issue with a trade-in that needed to be picked up from our mechanic shop! Everyone is quick to offer help and assistance. Duman's is the place to go and Mervis is the guy you want to see!

As a previous Chevy tahoe premier owner, i was and am VERY disappointed with chevy's service and…read morecustomer service. However, Ford is 1,000 times BETTER than chevy. From the sales room to the service department, they make me feel like family. It's a breath of fresh air, to be able to walk in and EVERYONE greeted me. We bought a 2024 Ford Edge in the beginning of the year, that made me realize that Ford is the BEST ALL AROUND, and it lead me to sell the tahoe and got a 2025 Ford Explorer Platinum and I LOVE IT.. Oh and the Explorer is AMAZINGLY more spacious than the tahoe. God bless you ALL!!!!

Was satisfied with the experience until it came time to put ink to paper and finalize the deal. I…read moreshowed up early to my appointment to sign the paperwork and ended up sitting for 6 hours in the dealership waiting for the process to be complete. 5hours of that time was spent literally waiting around. I ended up staying well past the closing time and was constantly told that it would just be a few more minutes.... Had we not finalized the paperwork on the sale of my trade in and down payment I would have cancelled the deal and walked out. Even when the deal was done, I ended up having to come back due to issues with the paperwork. In addition, never heard from manager when I complained. I'd expect a better consumer experience. Just know when you go that they are not staffed to handle more than one deal at a time. Hopefully their Virginia Beach location is better equipped to deal with multiple customers.

Over the many years we have worked with Mervis Knight, we have never been disappointed, this latest…read moretrade in was unexpected,yet needed. Mervis found us several vehicles to look over for our needs. Once again we are so pleased to share this review with everyone, go in ask for mervis he will put your needs first, and take the time to make sure we are well taken care of

81 Days! That's what it took Priority Mitsubishi Suffolk to fix my 2024 Mitsubishi Outlander…read more 81 Days! Without my 2024 Mitsubishi Outlander. They shipped it to New Jersey to get it fixed--some indication of the repair skill level at Priority Mitsubishi Suffolk. 81 Days later, they called me to come pick it up. This dealership needs a complete do over and a significant upgrade in technical ability.