This shop is without a doubt the worst I've ever dealt with. My mother's 2015 GMC Terrain had an…read moreundiagnosed issue on Saturday, July 26, and was towed home from North Carolina. The vehicle was still driving under its own power before being dropped off at Hampton Roads Car Care for a diagnostic. The shop diagnosed it as a loose or skipped timing chain and immediately suggested replacing the entire engine. Instead of approving such a major (and questionable) repair, my mother decided to have the vehicle towed back home to explore our options. When I arrived on Friday, August 2 to inspect the vehicle, I discovered that it had not been reassembled at all. It had been returned with missing bolts, coil packs removed, and crucial components left undone. The next day, I personally went to the shop to demand they put the vehicle back together. They sent someone out around noon, but after "reassembly," the vehicle no longer starts or runs. What was once a running vehicle has now been turned into a 7,000-pound paperweight sitting in my mother's driveway--thanks to the negligence of Hampton Roads Car Care. Based on this experience, I would never recommend this shop for state inspections, repairs, or any kind of vehicle service. This is yet another well-deserved low review for this business.

I was told one price and then when I went to pay it was double the price I was given for a oil…read morechange and a state inspection if it was explained to me what I was going to be paying for like a extra $100 for service I could have made a choice but they didn't explain everything

I stood in line patiently for about 15 minutes -- no issue. When I finally got to the counter, I…read moreasked about windshield wipers and tires. Tires? Fine, they didn't have my size and said it would take three weeks. No problem there. But then Cody grabs the windshield wipers, scans them, and tells me they aren't in his inventory so he can't sell them. I understand policies -- that part wasn't the problem. What set me off was the complete lack of effort to fix the situation. No checking the back, no offering alternatives, no looking up another store, no "let me try something else." Just a flat, dismissive: "I can't sell them to you." That's it. The customer service at the Hampton (Mercury Boulevard) Pep Boys was absolutely disappointing. Cody made zero attempt to help or troubleshoot. I left feeling like my time was wasted and like my business didn't matter. Do better.

Don't go they broke my car and then want to charge me to repair it. I drove a working car to the…read moreshop for a AC compressor replacement. They called me after they install the part and said the alternator started blowing black smoke and car would no longer start. After asking more questions the representative said they had nothing to do with the alternator failure and that we would have to pay full price to replace it or have it towed out of pep boys. The total price was nearly twice what was quoted. I would strongly recommend looking at any other shop if at all possible and definitely steer clear if your AD military.

I made an appointment for rotation and wheel alignment. Waiting 2…read more5 hours and they have not moved my car in the garage.

Mr. Terrance was very helpful and honest looks to help you…read morefind the easiest solution without spending a lot of money or taking advantage.

Dropped off my work truck to get a diagnostic for a noise from the bell housing and to change rear…read moremain seal . I was call 3x to pick up and was told it's leaking transmission fluid so I could not get vehicle . They pulled out transmission to replace flex plate and rear main seal . So 3 xs I could not get business truck and lost a lot of money . Then get truck back to have rear main seal leaking . Bring to shop to be told we are waiting on lifts. Then brought back on the 11 Sept to get truck looked at and was told on the 12 Sept they are behind . I arrived on September 12 to find my truck ram sacked and items missing and yet the truck was locked . I lost a lot of money and time due to this shops doings.

I knew something was wrong with my 2013 Ford Escapes transmission. It sometimes slow shifted and…read moreoccasionally clunked but was fully functional and drove to the shop with little issue. I was hoping to head off a problem before it became major. The next day they told me the transmission was shot and needed replacing and they had located a rebuilt one. The price seemed high so I said I would take it home and weigh my options. Immediately I noticed it would barely go into reverse. This was not an issue before. At first it would not go into 1st but eventually did. I barely got the it back home. They say they just did external diagnostic and nothing with the mechanics. I know there were issues but the before and after was astonishing. I can't be 100% but I also can't rule out that they made sure I would need a rebuild. Also I asked why they could not rebuild in house and they said they are only capable to do 4 speed not my 6 speed automatic. This place left me with a very bad feeling. Another thing after they realized they were not getting the work they told me that they would suggest scraping the vehicle due to some smoke from tailpipe on starting cold. This was never the recommendation when they thought that they were getting the job.

Update: the company contacted me on Yelp and the bottom and the contact information provided wasn't…read moreeven the correct person so I did not receive help. This dealership has always been very pushy with trying to sell their cars. This time I came by to look at a used car. The sales person we had, Luke, was new so he wasn't as pushy as his manager. He was very laxed and honest. It was obvious that he was new there since he was unsure about a lot of our questions but he got them all answered. He wasn't pushy and was very patient with us. But his manager was very pushy and kept pressuring us to sign for a car even when we were unsure. The used car we looked at was initially priced was over what it was worth especially considering damage, the mileage, and the year. We were able to get the price down but I found the listing online a on their website and saw that they initially overcharged us by $2,000 in person compared to their online listing. I brought it up but was told that listings fluctuate. We said we were going to look at another car that was newer for a cheaper price and the manager demanded to see the listing as if I were lying. It was rude of them to do that and completely unnecessary. I ended up showing the listing and the manager proceeded to just trash talk that car rather than focus on the car we were looking at at the dealership. Ultimately I was pressured to sign for the car and was upset that they have a "as is" policy because as soon as I brought it home and had time to inspect it further, there was a crack in the windshield. They didn't even factory reset the car and other phones were still connected to it. They said they cleaned the car before we got it but it was clear someone just sprayed a lemon scent inside and called it a day. The amount of damage I ended up finding in the car made me regret my purchase and the way the lie straight to your face is insane.

Don't waste your time. They sold me a car that needs an ac compressor, an ac actuator, a cv axle,…read morea major oil leak where the engine has to be removed. They are not honest. Spend elsewhere. They took advantage of me and it could happen to you.

Quick response and excellent service. Arrived right on time and completed the job for the agreed…read moreprice.

This was the worse place to take your car. My husband went to get his car checked to see why his…read more2025 Lincoln MKC start then cut off. This place never checked they claim they couldn't find the issue and then tried to get angry when we asked the eta during the service they lied about the technician that was off and they kept hanging up on the phone the service was poor as well as the work.

Honest, fair and fast, Tony has done what most businesses these days haven't been able to do...earn…read moremy trust! My Ford F-150 is running perfectly, Thanks to Tony and the Guys. Took my F-150 to the dealership prior to moving here to Virginia. I was told by the dealership that my cylinders were down 7%, suspect issue with timing chain and VCTS or cams. They recommended a full teardown and the worst-case scenario was probably an engine replacement. Luckily, I had to move here to Virginia and vehicle was to be shipped, so I put a hold on it or it would have cost me thousands. Glad I took it to Dr. Motorworx, Hampton cause all it needed were 2 VVT replacement, and they didn't tear it down to figure it out. Expert and professionals at their trade. Completely trust, recommend and will continue to utilize Dr Motorworx for engine works.