We have purchased new from the First Team Subaru Suffolk dealership (1) a 2024 Ascent Touring with…read moreturbo engine (10/14/24); and (2) 2026 Outback Touring XT with turbo engine. We are enjoying both vehicles. The dealership owner, Ashton Lewis, Senior and the dealership team are great to deal with. They are performing all the routine maintenance work on both vehicles. Highly recommend doing business with this dealership.

Before I moved out of state in May, I took my Subaru to First Team Subaru in Suffolk to get an oil…read morechange and tire rotation before the road trip. One of the mechanics suggested that I get new front brake pads. He said I would have to pay around $1,200 out of pocket for it. I asked if it was safe to drive. He said yes, but suggested I definitely get new front brake pads at my next oil change. This morning I went to a new Subaru dealership by my new house (I moved to New England). I explained about the front brake pads. The guy said, "Oh yeah, we'll check it out. If they need to be replaced, it will be at no charge to you because of your warranty." When I asked about the warranty, he said he could pull it up under my VIN. Anything brake related is covered by Subaru until 150,000 miles for my car. I told him that in Virginia, they informed me that I would have to pay out of pocket and didn't say anything about a warranty. He looked genuinely confused that they would make me pay. I wasn't confused. I suspected First Team was being shady about certain things. This just confirmed it. And I'm glad I waited until I got up here to get everything replaced. They had to replace the front brake pads and front rotors which was $1,600, but all covered under my warranty. If you drive a Subaru and go to First Team, make sure you're paying extra attention to your warranty.

I had a very good time and Roy was very helpful. I would tell my friends to check out first team…read moreKIA.

Ive been getting my kia serviced here for a little over a year now and the service has continuously…read moregetting better. -They offer appointments. If you are familiar with this area you know thats not the case with all the kia dealerships here. No need to talk with a rep unless you want to, go on the kia app and set the appt for all kind fo maintenance and repairs. -Staff has always been very professional. They even send a video of repairs via a link. -You can pay and approve all work online. -Service was completed as expected and on time. -Staff doesnt overwhelm you with additional unnecessary repairs or trying to get you to test drive a newer model.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

Worst experience I've had with a Dealer service department. Inefficient, and poor customer service…read more Brought my truck in for routine maintenance to include oil change, tire rotation and balance, and fluid refills. My service rep was Megean and she was very dismissive and didn't confirm the service request, just said "yep got it". Had an AirPod in her ear the entire time I was at the desk. Waited for nearly 4 hours before my truck was "ready" and I read on the invoice all that had been done was the oil change and tire rotation with an alignment (that I didn't ask for?). Balance service and fluids were not addressed as I specifically requested. Already frustrated, I start driving home and ended up calling back to the service department because I noticed new vibration and shaking from my steering wheel. Megean said I could bring it in the next morning. Next morning I get there, drop it off and explain what services I'm requesting. Megean was there again and seemed to be more receptive. Fast forward 2 hours, I open the link I was sent to check for an update on my vehicle's service and it had incorrect vehicle information. Wrong model, wrong VIN. I decided to go in and when I got there, saw my truck hadn't moved from where I parked it in the 2 hours it had been there. Seriously a huge waste of time that could have been avoided if Megean actually listened to me the first time. I expected more from the "better" rated Chevy dealer in the area, which was the only reason I brought my truck here to begin with.

Bit of a long review. But bottom line up front, this was an excellent purchase experience from top…read moreto bottom. Derick is an excellent guest relations manager and he took me for a few test drives first thing in the morning. I told him exactly what I was looking for and what it'd take to make a deal and he worked with me to make it happen. Randy the GM was excellent as well and worked with Derick to ensure a smooth process. Stephen the manager for paperwork and financing made the process very smooth and Zach helped out with setup of the systems and explained everything well. My reason for coming here out of all the Toyota dealerships in Hampton Roads was based on my previous excellent experience at First Team Subaru, and First Teams lifetime oil change and warranty. I told Derick and Randy I'd previously had the best car buying experience in my life at First Team Subaru, so I figured that'd be what I'd get here, and I definitely got the same if not better treatment here at First Teams lifetime Toyota!

Read the fine print! First team claims to have "lifetime…read moreoil changes" what they won't tell you at signing is that getting your oil changed at no cost after Toyota care has expired is contingent upon doing all other maintenance required at the time of service. So if you're at 30k miles and you pop in for your "complimentary oil change" be prepared to pay upwards of 300 dollars just for a tire rotation cabin air filter and engine air filter. Extremely marked up prices even by dealership standards.

Super helpful. Stayed late to work with us while we rented a trailer. Could have left me hanging…read morebut didn't.

Over the many years we have worked with Mervis Knight, we have never been disappointed, this latest…read moretrade in was unexpected,yet needed. Mervis found us several vehicles to look over for our needs. Once again we are so pleased to share this review with everyone, go in ask for mervis he will put your needs first, and take the time to make sure we are well taken care of

81 Days! That's what it took Priority Mitsubishi Suffolk to fix my 2024 Mitsubishi Outlander…read more 81 Days! Without my 2024 Mitsubishi Outlander. They shipped it to New Jersey to get it fixed--some indication of the repair skill level at Priority Mitsubishi Suffolk. 81 Days later, they called me to come pick it up. This dealership needs a complete do over and a significant upgrade in technical ability.

Update to my first review as I can only leave one review…read more July 1st, 2025 On Friday June 27, I initially took in my 2020 Honda Pilot in for what I thought was a simple state inspection, oil change, and purchase of a used tire on the left driver's (LR) side. The first red flag was the comment of being short staffed. I took my car in at the reserved 9:30 a.m. appointment time. I left my car there to be serviced. I got a call back just before 11:30 am. on the same day for pickup. I picked up my car at 2 and paid for the requested services. I got in my car to leave, and there was a rejection sticker. On the Virginia State Police Rejected Vehicle Certificate my car failed due to tires. The Right Front (RF) and the Left Rear (LR) tire failed the inspection ( see attached certificate). I went back into the shop to ask questions. The receptionist stated that she was not aware that my car failed inspection and apologized for the lack of communication. Next, the receptionist, technician, and myself went outside to my car to explain why the vehicle failed. The technician stated that I needed to replace the Right Front (RF) and the Left Rear (LR) tires. I communicated to the receptionist and technician that I just paid for the used Left Rear (LR) tire, and that tire shouldn't have failed. The technician stated the tire was never replaced (I almost left with the same leaky tire). I told the receptionist and the technician to put on the tire that I just paid for, and I was leaving. I stated that I would get another tire somewhere else and come back for another inspection as they did not have any more used tires that fit my car. I was quoted a price of a little over $400 dollars for two brand new tires. On Tuesday, July 1st, I purchased a brand-new tire on the Right Front (RF) side from another tire shop. I then made an appointment the same day to take my car back to RIDETIME TIRE CENTERS, LLC. since I made the correction that was stated on the Virginia State Police Rejected Vehicle Certificate. When I got there, I was told the tires were not corrected. Basically, the Virginia State Police Certificate was wrong. I needed to replace RF and the LF. I pointed out that I made the corrections that were listed on the Virginia State Police Rejected Vehicle Certificate. The receptionist stated again that there was a lack of communication and confusion. WAT IT GETS BETTER.......There was another gentleman at the counter that said, I am surprised that you came back after the review you left. I stated that I made the corrections listed on the Virginia State Police Rejected Vehicle Certificate, and I didn't want to pay another 20 dollars for a new inspection. Again, the receptionist and the gentleman at the counter when back in fourth with me on the corrections. Again, I pointed out that the failed tires listed on the Virginia State Police Rejected Vehicle Certificate were corrected. The receptionist stated she that she was not the inspector and there was confusion. I asked to have the inspector re-inspect my car since I made the listed corrections. She then stepped away and came back stating the inspector refused to re-inspect my car, and my 20 dollar state inspection fee was going to be refunded. I then stated to the receptionist and the gentleman at the counter that this is why RIDETIME TIRE CENTERS, LLC. has a 3.8 review and left. I will be contacting the Virginia State Police regarding the invalid Virginia State Police Rejected Vehicle Certificate along with the BBB. Customers beware of RIDETIME TIRE CENTERS, LLC. 1st review - June 27th, 2025 1. Inexperienced technicians. 2. Communication to the front desk and the customer is severely lacking. 3. Staff is short-handed, so the work is being rushed. 4. Check the work before leaving. You could leave without the work being done.

From the owner: RIDETIME can assist you with a fresh start. We can work with a variety of past credit or lack of…read morecredit problems. Getting your credit approval for a car loan is quick and easy. Generally all decisions are made while you are at RIDETIME and you can ride the same day with a loan payment plan that matches your payday.

I recently purchased my second vehicle with Spencer Newsome! He is very diligent in working with…read morefolks for the deal. He made it happen for me and I'm confident he'll put in a car of your desire! Check out Spencer Newsome for your car buying needs!!!!!

I had been thinking about trading in my car but they didn't have anything that really interested me…read moreuntil they got in a Genesis. I rode past everyday to work so I decided to try my hand with a tradein, Mervis Knight is the man to see...he got us in the car that I had been wanting...it was no hassle and hw worked with us to make sure that we were happy with our purchase. So if you are in the market for a car and want a hassle free salesperson then this is the place for you!!!! Ask for Mervis Knight and I promise you will have good results!!!!

Exceptional Service from Sam Pedraza and First Team Honda!!!…read more I recently brought my 2018 Honda Accord to First Team Honda after it suddenly began jerking while driving, lost power, and displayed a flashing check engine light. What could have been a very stressful and expensive experience turned into one of the best customer service experiences I have ever had thanks to Sam Pedraza and the service team at First Team Honda. From the moment I arrived, Sam listened carefully to my concerns, documented the symptoms, and ensured the vehicle was thoroughly diagnosed. The technicians performed extensive testing and discovered that coolant was leaking into cylinders 3 and 4 due to a failed head gasket. They conducted pressure and leak-down tests to accurately identify the problem before recommending repairs. What impressed me most was Sam's communication throughout the process. He personally called to explain the diagnosis, outlined the repair plan, discussed the expected timeline, and kept me informed every step of the way. His professionalism, attention to detail, and willingness to answer questions gave me complete confidence that my vehicle was in good hands. The repair itself was substantial. The dealership replaced the cylinder head gasket and numerous associated components, including gaskets, seals, fluids, coolant, oil, and filters as part of Honda's warranty extension program. Despite the significant amount of work involved, Sam delivered outstanding news: the entire repair was covered under Honda's warranty extension, resulting in a $0 customer balance. As if that wasn't enough, First Team Honda also performed a complimentary multi-point inspection, oil and filter change, Virginia state inspection, and even provided a free car wash. Sam also took the time to identify future maintenance items that may need attention down the road, helping me make informed decisions about my vehicle's long-term care. In today's world, it is rare to find a dealership that combines technical expertise, honesty, transparency, and exceptional customer service. Sam Pedraza exemplifies everything a service advisor should be. He turned what could have been a costly engine repair into a smooth, stress-free experience. Because of this experience, I will confidently recommend First Team Honda to family, friends, and coworkers. They have earned my trust, and this is now the only dealership I plan to use for service in the Hampton Roads area. Thank you, Sam, and the entire First Team Honda team, for exceeding my expectations. Highly recommended!

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!

I was remiss in not posting this update sooner on this particular platform, I must have corrected…read moreit on a second website only. I received a call the very next day from the service manager who was very sincere with his apology and explained the delay in a very satisfactory way. The call alone was enough for me stay a customer. 5 Stars. Suggestion to change the name to 5 Star Motors...?