Car inspections are "first come, first serve" but they allow people to drop off the night before to…read moreget the next morning. Meaning if you have an ap for another service, you don't have the opportunity for a state inspection on the same day and the inspection can't happen until Monday. Dont say it's "first come, first serve" if you don't actually mean it.

Writing on behalf of my elderly mom who was swindled by this dealership. 2 things:…read more 1. The dealership held my mom and niece most of the day. Any dealership that takes more than 2 hours start to finish is failing their customers. My mom is disabled - and this dealership showed no care or respect for her comfort and time. 2. Reviewing the bill of sale, First Team Subaru padded the deal with a $900 doc fee, $600 gap fee - when insurance will cover this, a $300 key replacement fee. They low-balled a trade. I will report this to SOA - and hit all the dealer raters with like reviews. Do not deal with this franchise.

Ive been getting my kia serviced here for a little over a year now and the service has continuously…read moregetting better. -They offer appointments. If you are familiar with this area you know thats not the case with all the kia dealerships here. No need to talk with a rep unless you want to, go on the kia app and set the appt for all kind fo maintenance and repairs. -Staff has always been very professional. They even send a video of repairs via a link. -You can pay and approve all work online. -Service was completed as expected and on time. -Staff doesnt overwhelm you with additional unnecessary repairs or trying to get you to test drive a newer model.

I brought my car to Kia after it broke down on the side of the road. I got it towed there. I told…read morethem what was wrong with it and that it needed an engine replaced and they said that they had to contact the other Kia that serviced it to make sure that my warranty was still good. They said they would give me a call back in about two days and two days turned into a two full weeks. So I ended up calling and they said that they did not even check with the other Kia yet about my warranty, which is ridiculous because it's been there for two weeks. It should've been done. Then they called me a whole other week later and told me that my warranty is good but my car still won't be ready for another two weeks . I am only 20 so I cannot get a loaner or a rental car so I have been without a car and without working for a month. Don't recommend going here. My car has been there for a whole month. It's ridiculous. They never answer any of my questions. They take too long to do everything.

Bought a new truck there and they were really good with the service. Had to leave it overnight for…read morea recall with the programming but they were very good at notifying me on the progress. Gave me a ride home and picked me up when it was ready. I would definitely buy another vehicle there.

Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

I had a great experience with the service department at First Team Toyota. They were incredibly…read moreefficient from start to finish. Check-in was quick, the communication was clear, and they had my vehicle ready right when they said they would. It's obvious they respect your time and run a well-organized operation. Professional, friendly, and fast -- exactly what you hope for when bringing your car in for service. Highly recommend Jerry D

Get place to buy a car and great deals! Very knowledgeable and manager works to ensure process goes…read moresmoothly as well. Kudos to Josh and Will.

Super helpful. Stayed late to work with us while we rented a trailer. Could have left me hanging…read morebut didn't.

See Mervis Knight will take good care of you! I love my vehicle and price was good. Mervis was…read morevery attentive to what I wanted and made sure I was happy....The entire staff is friendly.

Over the many years we have worked with Mervis Knight, we have never been disappointed, this latest…read moretrade in was unexpected,yet needed. Mervis found us several vehicles to look over for our needs. Once again we are so pleased to share this review with everyone, go in ask for mervis he will put your needs first, and take the time to make sure we are well taken care of

Update to my first review as I can only leave one review…read more July 1st, 2025 On Friday June 27, I initially took in my 2020 Honda Pilot in for what I thought was a simple state inspection, oil change, and purchase of a used tire on the left driver's (LR) side. The first red flag was the comment of being short staffed. I took my car in at the reserved 9:30 a.m. appointment time. I left my car there to be serviced. I got a call back just before 11:30 am. on the same day for pickup. I picked up my car at 2 and paid for the requested services. I got in my car to leave, and there was a rejection sticker. On the Virginia State Police Rejected Vehicle Certificate my car failed due to tires. The Right Front (RF) and the Left Rear (LR) tire failed the inspection ( see attached certificate). I went back into the shop to ask questions. The receptionist stated that she was not aware that my car failed inspection and apologized for the lack of communication. Next, the receptionist, technician, and myself went outside to my car to explain why the vehicle failed. The technician stated that I needed to replace the Right Front (RF) and the Left Rear (LR) tires. I communicated to the receptionist and technician that I just paid for the used Left Rear (LR) tire, and that tire shouldn't have failed. The technician stated the tire was never replaced (I almost left with the same leaky tire). I told the receptionist and the technician to put on the tire that I just paid for, and I was leaving. I stated that I would get another tire somewhere else and come back for another inspection as they did not have any more used tires that fit my car. I was quoted a price of a little over $400 dollars for two brand new tires. On Tuesday, July 1st, I purchased a brand-new tire on the Right Front (RF) side from another tire shop. I then made an appointment the same day to take my car back to RIDETIME TIRE CENTERS, LLC. since I made the correction that was stated on the Virginia State Police Rejected Vehicle Certificate. When I got there, I was told the tires were not corrected. Basically, the Virginia State Police Certificate was wrong. I needed to replace RF and the LF. I pointed out that I made the corrections that were listed on the Virginia State Police Rejected Vehicle Certificate. The receptionist stated again that there was a lack of communication and confusion. WAT IT GETS BETTER.......There was another gentleman at the counter that said, I am surprised that you came back after the review you left. I stated that I made the corrections listed on the Virginia State Police Rejected Vehicle Certificate, and I didn't want to pay another 20 dollars for a new inspection. Again, the receptionist and the gentleman at the counter when back in fourth with me on the corrections. Again, I pointed out that the failed tires listed on the Virginia State Police Rejected Vehicle Certificate were corrected. The receptionist stated she that she was not the inspector and there was confusion. I asked to have the inspector re-inspect my car since I made the listed corrections. She then stepped away and came back stating the inspector refused to re-inspect my car, and my 20 dollar state inspection fee was going to be refunded. I then stated to the receptionist and the gentleman at the counter that this is why RIDETIME TIRE CENTERS, LLC. has a 3.8 review and left. I will be contacting the Virginia State Police regarding the invalid Virginia State Police Rejected Vehicle Certificate along with the BBB. Customers beware of RIDETIME TIRE CENTERS, LLC. 1st review - June 27th, 2025 1. Inexperienced technicians. 2. Communication to the front desk and the customer is severely lacking. 3. Staff is short-handed, so the work is being rushed. 4. Check the work before leaving. You could leave without the work being done.

From the owner: RIDETIME can assist you with a fresh start. We can work with a variety of past credit or lack of…read morecredit problems. Getting your credit approval for a car loan is quick and easy. Generally all decisions are made while you are at RIDETIME and you can ride the same day with a loan payment plan that matches your payday.

I had been thinking about trading in my car but they didn't have anything that really interested me…read moreuntil they got in a Genesis. I rode past everyday to work so I decided to try my hand with a tradein, Mervis Knight is the man to see...he got us in the car that I had been wanting...it was no hassle and hw worked with us to make sure that we were happy with our purchase. So if you are in the market for a car and want a hassle free salesperson then this is the place for you!!!! Ask for Mervis Knight and I promise you will have good results!!!!

Very inefficient service shop! We had an appointment for a simple oil change and tire rotation at…read more3:00. Arrived early at 2:30 and they took the vehicle back. Was not finished with the service until 5:30!! Looking at the service invoice, all told would have taken most places an hour to complete. God knows why it took 3...but my time is valuable too, so I'll pay for the convenience of speedier service next time by going somewhere else.

Z was super helpful and super patient especially since I had my kids with me 5 stars !read more

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

Drove my brand new truck in for airbag service. Dropped my truck off 2 hours early and service…read moredepartment put it on a lift and left it there. After not returning my call, I drive there to find out they didn't even touch my truck that I bought from them and now has safety issues that they can't even get corrected. Quick to sell you a vehicle but don't expect much from service department

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!