I had a very good time and Roy was very helpful. I would tell my friends to check out first team…read moreKIA.

they're so wishy washy with what all can be passed for your inspection. last year I didn't fail for…read moremy daytime lights. I can't get ticketed for those lights being out so how I can fail inspection on that? they also add more things while your car is being looked at then rush you to make a decision because they need space in the bay for more cars. they're rude at the desks. so many people are just walking around talking and hanging out. I'd recommend a local shop over this place. overpriced and not helpful. they get an attitude when you ask for a more in depth explanation. this place has gone downhill with the customer service expect you just to shell out money for whatever. they don't work with you. they just want your money and to leave. last year when I got my inspection I didn't have all these extra addons when I had my inspection done. I also didn't get rushed out of here. I've also had a bad experience when I bought my car here. the salesman that sold my car had a wife and she would call and text me through his work phone and threaten me and told me about his health issues and what not. I had to send it to their corporate office. I would buy a car or get my car fixed from somewhere else. do not buy or come here for service. they take forever and rush you to pay for more services and tell you "you have to hurry up and make a decision, the workers have to make room in the bay" the worst experience I've had getting my car fixed. I will never come back here again. i regret getting a Kia. there's always problems with these cars and we as the customer have to get it fixed. regardless if it breaks or messes up after "fixing it" save yourself money and time. go somewhere else. I've been here since 8:15am. It's now 11:36am and they're still fixing stuff. And I have to shell out another $160 for the things they said I'd fail inspection on. Even though like I said last year I passed on all these extra add-on fixes. Terrible place. 0/10

Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

I had a great experience with the service department at First Team Toyota. They were incredibly…read moreefficient from start to finish. Check-in was quick, the communication was clear, and they had my vehicle ready right when they said they would. It's obvious they respect your time and run a well-organized operation. Professional, friendly, and fast -- exactly what you hope for when bringing your car in for service. Highly recommend Jerry D

Read the fine print! First team claims to have "lifetime…read moreoil changes" what they won't tell you at signing is that getting your oil changed at no cost after Toyota care has expired is contingent upon doing all other maintenance required at the time of service. So if you're at 30k miles and you pop in for your "complimentary oil change" be prepared to pay upwards of 300 dollars just for a tire rotation cabin air filter and engine air filter. Extremely marked up prices even by dealership standards.

Super helpful. Stayed late to work with us while we rented a trailer. Could have left me hanging…read morebut didn't.

Over the many years we have worked with Mervis Knight, we have never been disappointed, this latest…read moretrade in was unexpected,yet needed. Mervis found us several vehicles to look over for our needs. Once again we are so pleased to share this review with everyone, go in ask for mervis he will put your needs first, and take the time to make sure we are well taken care of

81 Days! That's what it took Priority Mitsubishi Suffolk to fix my 2024 Mitsubishi Outlander…read more 81 Days! Without my 2024 Mitsubishi Outlander. They shipped it to New Jersey to get it fixed--some indication of the repair skill level at Priority Mitsubishi Suffolk. 81 Days later, they called me to come pick it up. This dealership needs a complete do over and a significant upgrade in technical ability.

Update to my first review as I can only leave one review…read more July 1st, 2025 On Friday June 27, I initially took in my 2020 Honda Pilot in for what I thought was a simple state inspection, oil change, and purchase of a used tire on the left driver's (LR) side. The first red flag was the comment of being short staffed. I took my car in at the reserved 9:30 a.m. appointment time. I left my car there to be serviced. I got a call back just before 11:30 am. on the same day for pickup. I picked up my car at 2 and paid for the requested services. I got in my car to leave, and there was a rejection sticker. On the Virginia State Police Rejected Vehicle Certificate my car failed due to tires. The Right Front (RF) and the Left Rear (LR) tire failed the inspection ( see attached certificate). I went back into the shop to ask questions. The receptionist stated that she was not aware that my car failed inspection and apologized for the lack of communication. Next, the receptionist, technician, and myself went outside to my car to explain why the vehicle failed. The technician stated that I needed to replace the Right Front (RF) and the Left Rear (LR) tires. I communicated to the receptionist and technician that I just paid for the used Left Rear (LR) tire, and that tire shouldn't have failed. The technician stated the tire was never replaced (I almost left with the same leaky tire). I told the receptionist and the technician to put on the tire that I just paid for, and I was leaving. I stated that I would get another tire somewhere else and come back for another inspection as they did not have any more used tires that fit my car. I was quoted a price of a little over $400 dollars for two brand new tires. On Tuesday, July 1st, I purchased a brand-new tire on the Right Front (RF) side from another tire shop. I then made an appointment the same day to take my car back to RIDETIME TIRE CENTERS, LLC. since I made the correction that was stated on the Virginia State Police Rejected Vehicle Certificate. When I got there, I was told the tires were not corrected. Basically, the Virginia State Police Certificate was wrong. I needed to replace RF and the LF. I pointed out that I made the corrections that were listed on the Virginia State Police Rejected Vehicle Certificate. The receptionist stated again that there was a lack of communication and confusion. WAT IT GETS BETTER.......There was another gentleman at the counter that said, I am surprised that you came back after the review you left. I stated that I made the corrections listed on the Virginia State Police Rejected Vehicle Certificate, and I didn't want to pay another 20 dollars for a new inspection. Again, the receptionist and the gentleman at the counter when back in fourth with me on the corrections. Again, I pointed out that the failed tires listed on the Virginia State Police Rejected Vehicle Certificate were corrected. The receptionist stated she that she was not the inspector and there was confusion. I asked to have the inspector re-inspect my car since I made the listed corrections. She then stepped away and came back stating the inspector refused to re-inspect my car, and my 20 dollar state inspection fee was going to be refunded. I then stated to the receptionist and the gentleman at the counter that this is why RIDETIME TIRE CENTERS, LLC. has a 3.8 review and left. I will be contacting the Virginia State Police regarding the invalid Virginia State Police Rejected Vehicle Certificate along with the BBB. Customers beware of RIDETIME TIRE CENTERS, LLC. 1st review - June 27th, 2025 1. Inexperienced technicians. 2. Communication to the front desk and the customer is severely lacking. 3. Staff is short-handed, so the work is being rushed. 4. Check the work before leaving. You could leave without the work being done.

From the owner: RIDETIME can assist you with a fresh start. We can work with a variety of past credit or lack of…read morecredit problems. Getting your credit approval for a car loan is quick and easy. Generally all decisions are made while you are at RIDETIME and you can ride the same day with a loan payment plan that matches your payday.

I had been thinking about trading in my car but they didn't have anything that really interested me…read moreuntil they got in a Genesis. I rode past everyday to work so I decided to try my hand with a tradein, Mervis Knight is the man to see...he got us in the car that I had been wanting...it was no hassle and hw worked with us to make sure that we were happy with our purchase. So if you are in the market for a car and want a hassle free salesperson then this is the place for you!!!! Ask for Mervis Knight and I promise you will have good results!!!!

Very inefficient service shop! We had an appointment for a simple oil change and tire rotation at…read more3:00. Arrived early at 2:30 and they took the vehicle back. Was not finished with the service until 5:30!! Looking at the service invoice, all told would have taken most places an hour to complete. God knows why it took 3...but my time is valuable too, so I'll pay for the convenience of speedier service next time by going somewhere else.

No pressure when I purchased my new Ridgeline. Also, their service department was pleasantly nice.read more

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.