Bit of a long review. But bottom line up front, this was an excellent purchase experience from top to bottom. Derick is an excellent guest relations manager and he took me for a few test drives first thing in the morning. I told him exactly what I was looking for and what it'd take to make a deal and he worked with me to make it happen. Randy the GM was excellent as well and worked with Derick to ensure a smooth process. Stephen the manager for paperwork and financing made the process very smooth and Zach helped out with setup of the systems and explained everything well. My reason for coming here out of all the Toyota dealerships in Hampton Roads was based on my previous excellent experience at First Team Subaru, and First Teams lifetime oil change and warranty. I told Derick and Randy I'd previously had the best car buying experience in my life at First Team Subaru, so I figured that'd be what I'd get here, and I definitely got the same if not better treatment here at First Teams lifetime Toyota! read more

Read the fine print! First team claims to have "lifetime oil changes" what they won't tell you at signing is that getting your oil changed at no cost after Toyota care has expired is contingent upon doing all other maintenance required at the time of service. So if you're at 30k miles and you pop in for your "complimentary oil change" be prepared to pay upwards of 300 dollars just for a tire rotation cabin air filter and engine air filter. Extremely marked up prices even by dealership standards. read more

I brought my 2023 4Runner in on Feb 24 for a state inspection, oil change, and installation of four TPMS sensors. I dropped it off at 8am and didn't hear anything until almost 3pm, when I received a text with over $1,400 in "recommended" repairs--brakes, rotors, a gear shifter dust cover, and a brake flush. I tried calling my service advisor, Miranda, with no answer, so I went to the dealership myself. When I arrived, she told me my inspection had passed. The moment I declined the recommended work, the story changed and suddenly the truck "failed" because the shifter was "a little stiff." The timing felt extremely suspicious. The part in question is two small plastic trim pieces that cost under $35 total, require no tools, and take about 10 minutes to replace. They wanted $362 for that alone. When I asked where the law listed this as a failure, she told me to look it up myself. I asked her to call the state police for clarification; she said she would, printed something out, then later told me I should call them instead. Throughout the interaction she was dismissive and rude, even making an unprofessional comment about my job in the Navy based on my jacket. She also admitted the $1,400 in recommendations were simply part of her job to "upsell." After all this, my truck still sat another 30 minutes before being returned. When I got home, I discovered the TPMS sensors I provided--complete assemblies with valve stems attached--had been installed without the valve stems. That raised serious concerns about whether the sensors were even installed correctly, or at all. I called service manager Nick the next morning. When I explained my concerns and said the work felt shady, he focused more on being offended by my frustration than addressing the issues. I told him I would be speaking with general management. Later that morning, a Virginia State Police officer returned my call about the inspection. I explained why I believed the failure was improper and showed him photos and the law the dealership cited. He reviewed everything, contacted the dealership, and spoke directly with Nick. About 20 minutes later, the officer called me back and said the dealership had been instructed to pass my vehicle and correct the paperwork. He even gave me his personal number in case I had further issues. It should never take a state police officer to get a correct inspection result. On Feb 26, I had to take additional time off work--losing over $800 in wages--to get the sticker properly applied. When they finally put it on, they left adhesive residue and simply placed the new sticker over it. I also wasn't given the inspection paperwork. They returned my old TPMS sensors and valve stems, but the caps had been removed. Based on everything--the questionable inspection failure, the extreme markup on a simple trim piece, the rude and unprofessional behavior from the service advisor, the defensive service manager, concerns about whether paid work was actually completed, and the fact that state police had to intervene--I strongly caution anyone from bringing their vehicle here. This experience was unacceptable from start to finish. read more

First Team Toyota - Crappy work. - Car Dealers Near Me - Chesapeake, Virginia

Get place to buy a car and great deals! Very knowledgeable and manager works to ensure process goes smoothly as well. Kudos to Josh and Will. read more

First Team Toyota - Camry 2026 hud xse - Car Dealers Near Me - Chesapeake, Virginia

Monte sold me this beauty! I appreciate him. He's the best. I traded in my jeep wrangler and he helped us out a lot read more

First Team Toyota - 2025 Toyota 4runner - Car Dealers Near Me - Chesapeake, Virginia

I cannot thank the team at First Team Toyota enough, specifically my salesman Michael and the GM, Nick. Because of some past credit challenges, I assumed I would be stuck with a super high interest rate on a new car purchase. Michael was very patient and helpful, but Nick worked an absolute miracle in the finance department. He refused to give up and somehow got me approved for 0% financing for 72 months on a brand new vehicle. They treated me with respect and got me a deal I never dreamed I could qualify for. Thank you both for everything! read more

Absolutely the worst dealership I've ever dealt with. I purchased my 2025 TRD Sequoia while it was still in transit to the dealership (my mistake--never buy from First Team until the vehicle is physically on the lot). I traded in my 2020 BMW 330i for the Sequoia, but they couldn't provide a delivery date because the vehicle was delayed, come to find out it was over the hitch cover, which is common for TRD Sequoia apparently. When I finally received the Sequoia WEEKS later, it had no hitch cover and I was given no explanation or assurance that I would ever receive one. I was told to purchase one off market?? I eventually had to escalate the issue through Toyota directly, who had to pressure First Team to even place the order. After more than seven months of ownership, I only just received the hitch cover this month. On top of that, if you're military and purchasing without state tags, be very cautious. When you register in Virginia, the dealership is supposed to coordinate with your state of residence. In my case, I am a California resident serving in the military. First Team failed to contact California as required, and now I am being hit with registration fees and delinquencies for a vehicle I don't even own anymore. Careless and zero accountability, I'll never buy from First Team Toyota again. read more

First Team Toyota - Car - Car Dealers Near Me - Chesapeake, Virginia

I had a great experience with the service department at First Team Toyota. They were incredibly efficient from start to finish. Check-in was quick, the communication was clear, and they had my vehicle ready right when they said they would. It's obvious they respect your time and run a well-organized operation. Professional, friendly, and fast -- exactly what you hope for when bringing your car in for service. Highly recommend Jerry D read more

Dealer damaged a forged rim (2 grand for 1 rim) on my new Toyota. The tech tried to hide the damage, dealer replaced the rim after I showed 200 megapixel photos of the car in their lot before they touched it. General manager said I was no longer welcome to bring the car back to them after the fact, not that I would trust them to change the oil on a chevette. I ended up selling the car. They tried to insinuate i damaged the wheel and I was trying to get a free rim. I ended up selling the vehicle and returned the rim after the fact as I no longer needed it. They could have kept me as a customer for life; but they are dishonest as a whole. I will never return. read more

First Team Toyota - Damaged rim from incompetence - Car Dealers Near Me - Chesapeake, Virginia

Having inventory of what I was looking for. Assistance in purchasing a car to be shipped to the St Thomas, VI. Aid in cc fee and fact that I would not be able to benefit from free dealership offerings since car would be located where only an Authorized Dealer was located. Trying to get sales agent after a month of the sell was difficult. Added coverage plan and some of the car features were not available in the VI. (Starting car from phone and other features didn't work). read more

It is sad, that their service technicians are lazy and incompetent. How hard is it to do your job and complete the 28 point inspection? Tire pressure off on every tire and washer fluid bone dry. No filter replaced even though requested in service. Pathetic and sad that nothing will be done about this either. read more

Toyota first team was great! They worked with me and explained everything to me! They have reasonable prices and nobody is hounding you. I was able to explain what I wanted and Cam helped me pick the perfect car! And Derek was great helping me get good deals:)! read more

First Team Toyota - Got my first car! So stressful but Toyota first team was great! They explained everything to me and were great! - Car Dealers Near Me - Chesapeake, Virginia

Just bought a brand new 2025 Toyota Camry Hybrid Le, couldn't be happier with my purchase. My car Salesman William Allen was very helpful in the process of deciding and very understanding of my needs as a car buyer. The purchasing process was seamless and quick, with detailed information regarding packages and upgrades. I can't recommend First Team enough as an enlightened buyer. read more

First Team Toyota - Car Dealers Near Me - Chesapeake, Virginia

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Purchased a vehicle here recently and it was a pleasant experience. Our salesman was a referral from a friend and we really liked him. They worked with us to keep the bottom line manageable and within our budget. I recommend giving them a try. read more

Bought a beautiful Highlander from this dealership. But now that I have an issue with my first and only 2 visits, no one returns calls. Seems they don't back their product and they make promises they don't intend to keep. Paper pushers seem angry and not happy to be there. Showroom had buckets to catch rain, smelled like mold and ceiling tiles either missing or about to fall. Not what I expected from Toyota. Tried hard to be respectful and resolve, but impossible with these folks. All around negative experience. Most regretted purchase ever. If they don't call soon, I'll be contacting the State Attorney General's office and the Better Business Bureau. Got nothing to lose at this point. read more

I had got my car repaired here and they had told me their work has a lifetime warranty. They are liars about their warranty. They tried to say I hit something that knocked this out of place when I didn't hit anything. There is no scratches underneath the car. I had another Toyota look at this and they said it said definitely them. I will say again THEY DO NOT HONOR WARRANTY! They do not provide quality work! read more

First Team Toyota - Toyotas work - Car Dealers Near Me - Chesapeake, Virginia

Run. This place is a nightmare. I came in and waited in line to speak to a service associate. There were a few women running around and none of them bothered to say hi or acknowledge there were customers lined up. When I finally came up to speak the lady gave me an absurd excuse that since my TPMS light is on they will need to run a diagnostic which will cost $250 plus another $100 per tire but they recommend replacing all since the tire pressure monitor batteries piggy back off each other so in all it's $800. Okay so why was I quoted $60 a tire at Discount Tire ($300 for all 4) and it was a one minute free check which sensor was out which was all 3 and why TF are you still charging me $250 to check when I already said 3 are out?? They just play games here. That's why all the customers left without service and that dealership is dead quiet at this location. read more

Scheduled an appointment at 1030 for an oil change and state inspection. Guess what? It's been 3 hours and my Vehicle hasn't even been looked at. I have to drive 9 hours tomorrow and now I'm spending my last day stuck at the dealership waiting. read more

I purchased my FIRST CAR today !!! But it wouldn't have been possible without MS.TIFFANY! She was a Wonderful sales associate Kind & Patient plus more. Truly made my first experience comfortable and I and more then grateful to be apart of the team !! read more

Sales experience was fantastic for my new Tundra. I have been back twice for different services and had bad experiences both times. Service staff is unfriendly and not helpful in any way. read more

HORRIBLE SERVICE! Day 1: 8:15 AM appointment for oil change, tire rotation, and determine source of burning smell. Service manager notifies me at 3:53 PM that the valve cover gaskets need to be replaced. I approve repair. Day 2: 4:54 PM I contact Service Manager...where is my car? 4:55 PM Service Manager calls me back...work not yet completed. I have to ask...why wasn't I informed of the valve cover gaskets needing to be replaced at 9:00 AM on Day 1? Why was I not notified until 3:53 PM? Why has this taken 2 FULL days? This is absolutely unacceptable. I have been doing business with First Team Toyota for 4 years. Something has gone terribly wrong with their Service Department. This is outrageous. read more

We purchased our Highlander from First Team Toyota. It was a great experience and every single time I have been back in for required maintenance, state inspection etc. I have never met a group of people as nice as the ones in the main offices. Every single person that I spoke to was so sweet and kind and helpful. The service team is a bit more harried, but alway kind and proficient. I am so glad we purchased from First Team Toyota and I would do it again. read more

Where do I even start... I should have read the reviews! I live in DC and purchased a used vehicle here on one of my trips down. Drove it back and my kids noticed the rear ventilation system didn't work. I had also noticed the seat warmers weren't functioning also. I called the dealership and they said it was covered and to make an appointment. I'm up in DC mind you. So I go down the day before and drop it off first thing in the morning. By early afternoon I hadn't heard anything so I called. They said they haven't got to it yet. So why make an appointment first thing in the morning? Later on I get a follow up that the blower assembly and other components would have to be ordered but that it was NOT covered!!! I was fed up at this point and just wanted to get the hell out of there. I get there and they show me the quote but I said I want to know why it's not covered? A manager said it was and for me to make an appointment. I would NOT have even bothered taking a day off of work if I knew it wasn't covered. They even asked do I remember which manager I spoke to. Of course they did. I said no, the girl who schedules appointments left me a voicemail and confirmed it with her manager (see photo). At that point I had that feeling that I've been screwed and just asked for my keys back. I get in the car and noticed they didn't even assemble everything back!!! So I don't pay to have it serviced there and they just leave it disassembled. Screws on the floor, panels loose. Wow... Anyhow, this week I finally get around to taking it to my personal mechanic who did a very thorough inspection of the entire vehicle. He found so much wrong and showed me everything. $4600 later and I can only hope nothing else goes wrong. read more

First Team Toyota - Car Dealers Near Me - Chesapeake, Virginia

It's a fairly new dealership in my neighborhood, I visit once in a while when I can't get an appointment at the Honda dealership sooner than later! The employees are kind and greet you upon entry. The have complimentary coffee and tea and bottled water in the waiting area. If you chose not to wait you can request a shuttle ride to your residence. read more

I highly recommend First Team Toyota service and Miranda. She is efficient and communicates well. She is always a pleasure to work with. Great job, Miranda. Thank you for all of your hard work. read more

*of note, if I could give this service department a 0/5 review - I would. I have had the unfortunate pleasure of take mine and my husband's car to First Team Toyota's service department multiple times and each time I am surprised that customer service could get worse with each visit. Multiple times the service desk has forgotten to call or update me on my car, requiring me to call and request an update after our car has been at their facility for close to 7 hours. I have even had to physically go back to the department to get an update when I received no call back and their end of business day was approaching. The latest blunder has occurred after we dropped off one of the cars at 7 am for a 10:30 appointment to get the tire check out because it was continuously leaking air and we suspected a nail/hole. By 4 pm we had still not received an update, so we attempted to call but we were only able to leave a voicemail. After 30 minutes, we decided to go up ourselves since they close at 6 PM. When we arrived we were in shock to find that they had not even looked at our car yet! They proceeded to check it out and confirm that we had a nail in the tire and it needed to be replaced. Nearly 30 minutes later they informed us they couldn't change the tire because they didn't have it in stock and after an additional 30 minutes they were still unable to put the spare on. We ultimately decided to leave the car there and adjusted our schedules for work to accommodate the tire to be put on the next morning. We were assured the car would be done and ready by 11 AM. The next day we waited for the call that the car was complete, however we are told around 1:30 that they still did not have the tire and had not worked on the car yet. By 4 PM we finally received an update that they received the tire, but it took another 1.5 hours for the tire to be swapped. We have previously come to Toyota First Team because of the free oil changes/tire rotation deal we received with the purchase of the car, however the price we save on these services are not worth the stress, hassle and time of dealing with this service department. I would HIGHLY encourage anyone needing their car repaired to go elsewhere. read more

OSCAR MY MAN! Such a down to earth guy is all for the people. He hooked me up with a ram which came with awesome features I did not expect. Highly recommend this place. They got water for days too. read more

Brought my car to have the hub bearing unit warrantied. After picking up my vehicle and starting a 7 hour road trip, my vehicle felt as if it was going to completely fall apart. Toyota of Alexandria looked at my car the next day showing me 3 of the studs that should have torqued nuts holding my control arm together. 2 of the nuts completely missing and the 3rd only on by a couple of threads. Now a year later the hub bearing is going bad again, and the part is on national back order and Toyota is making me be held responsible for the parts and labor because they can't get a Toyota OEM part. Obviously not my fault and they are shoving their mistakes on the customers. I have bought 4 vehicles here and they have lost a customer for life after this read more

First Team Toyota - 3 studs, 1 holt. 1 messed up car thanks to First Team Toyota - Car Dealers Near Me - Chesapeake, Virginia

I had an "exploded" tire and they made an appointment with me for the next day. I had a tire warranty so everything should have been covered at no charge but it took them a very long time to find it. When I took my car in the next day for the "appointment" they told me it could be a long time but nobody had told me that I would need a ride home or to have them drive me. I had to pick up my grandson and it took them over 4 hours to complete the changing of a tire, The changing of a tire. After an appointment. And their communication is ridiculous. Nobody answers their phones and when they call you back they lie to you about timing. This was an extremely bad experience and I had to have someone else pick up my grandson. Very poor service. read more

After reading all the terrible Service Complaints here is my Story.... $9,500 Later!!!!!!!! I took my vehicle because it was leaking oil and it vibrated I know something wasn't right. I know online it says that the Toyota Venza 2009-2011 Venza Models have had RECALLS previously on the engine - causing engine issues. I took the vehicle for a fee of $150 - they told me I needed a new tire and the Water Filter Hose needed to be replaced. Total for the Job $700.... WELL..... Shortly there after - just over 60 days later - my car completely cuts' off on me in the Middle of the Night - I called for a TOW - Freezing Cold in October - Car would NOT START. After SEVERAL days at the dealership - at least 5days -the service guy tells me I NEED A NEW ENGINE... that there is NO COMPRESSION AT ALL in Cylinders 1&2 and that cylinders are Very Low! I asked the service guy how is it that I have NO ENGINE after I just had it there for you all to check it out ??? What was the $150 Diagnostic fee for??? There was NO Diagnostic DONE... They TOTALLY missed checking the Engine!!! I asked service guy why didn't they check the engine?? His response was - "We don't typically do that".... WHATTTTT!!!!! Then WHYYYYYY am I paying you for a DIAGOSTIC?? They NEVER CHECKED THE ENGINE!!!! ...So i complained to the Operations Manager and he called in the service manager - they basically gained up on me "female" stating that the noise was gone when i drove off - so the problem in their eyes was solved!!!! WRONG ANSWER - they know that they have had RECALL on these vehicles... had they checked I would have my vehicle now!!! They told me that I have driven the car without any issue for 78days- they are not responsible... THEY FAILED TO BE RESPONSIBLE!!! This is nonsense!! Also note that I am disabled and my driving is minimal - average of 15miles per day. I do not call this extreme Miles... I have TOTALLY lost faith in this dealership! I really hope Corporate gets a look at these comments. I am forwarding my complaints to corporate. And... lastly - they offered me a $200 check - to dispose of my vehicle- are they SERIOUS!!!!!!!!???? Lord Help Me Please!!! read more

My first coming here to buy a car for my brother. My brother doesn't speak English, so I was the person who translated and helped with the whole process. I was told the car that I wanted wasn't there. I had to wait 1 month. I deposited $1,000. I spent hours doing paperwork. The paperwork didn't go through yet, and they sold the car to someone else. read more

bought a new gr corolla and everything about the process went very smoothly. staff was knowledgeable and had answers to every question i had, would definitely recommend to anyone in the market for a new vehicle. read more

I hate to even give them the one star. This dealership has no morals or credibility. Every dealing I had with them was a nightmare and they top it off by luring to you about their warranties and try to tap dance verbally around the lie never taking responsibility. Do yourself a favor go anywhere else even mom and pop dealerships would have you better off 3 blown engines all their service departments fault then getting lied to about coverage on brand new vehicles they really take the cake on garbage dealerships read more

Great service and staff. I purchased my Tacoma here and always get the maintenance and any repairs down here as well. Could not be happy with my experiences here. Thanks Miranda read more

First Team Toyota did a great job repairing my Toyota Tundra transmission. I had taken my Tundra to another local dealership because it wasn't shifting correctly. They told me it was normal. A friend of mine recommended First Team Toyota. The service manager (Neil) test drove it and agreed with me that it was not shifting properly. The technician replaced a sensor and fixed it. I will be taking my Tundra and wife's 4 runner to First Team Toyota for service in the future!! read more

Service department assistant is rude, racist, and incompetent. I took half a day off from work to get car fixed and they didn't have the part. This was my third time there for the same problem. read more

Absolutely terrible purchasing experience. For the first few months after buying the car was dealing with registration and insurance issues because the dealer didn't process the paperwork even after repeated calls with the general manager. Now more than a year later, we tried to renew the registration, but we're unable to, because the dealer never finalized the paperwork. Worst car buying experience ever!!! read more

Monte was great! He helped me buy my first car , very professional, kind and helpful. If you're searching to buy a new vehicle I definitely recommend him. read more

Got a appointment for a 30k mile service. When I called I needed to install some seat covers I had gotten for Christmas they said they would throw them on for free. When I got there they said they wouldn't do it. I left getting nothing done. Was also going to buy a car when they were working on my car 2022 Camry, But since they didn't do the seat covers they missed out on selling me a new Truck. Will go next weekend to another dealer to buy my truck. read more

If I could give negative stars I would. Wanted to buy from and support local community. Went here and looked. When I started asking questions about prices of other similar cars in their showroom they gave me a song and dance. Now, at 20000 mile service, in order to get free oil changes, I have to pay for all the other services, ie tire rotation (something I can do my self for free). I also have to keep their sticker and license plate frame in order to get free oil changes. What kind of BS is this? I go to another dealership that I bought through and have NEVER had this issue. This place is more crooked than Lombard street. I would NOT, I repeat NOT, go to this dealership for anything! It is discouraging to try and buy in the community and have to deal with this type BS. I have never had any issues going to Priority Toyota or any Priority dealership. read more