GET A SECOND OPINION! I got my state inspection this past week. I was failed for a nail in my tire,…read moreand told it was not repairable. I was given an estimate of $250 for the new tire. I let them fail me, and went to my independent mechanic. Who plugged it for $20. I am a young lady, and want to share so that other young ladies like me aren't ignorant of these mishaps.

Horrible customer service from Priority Honda Chesapeake…read more I have been a loyal Priority Honda Chesapeake customer for over 16 years and have purchased two brand-new vehicles from this dealership. I have routinely trusted their service department with my vehicles, including something as basic as an oil change. Unfortunately, the service I received today was unacceptable. I dropped my vehicle off at 10:00 a.m. on Saturday, August 22, for a routine oil change. I never received a call or text telling me the vehicle was ready. At approximately 2:30 p.m., I called the service department myself and was told that they had not even worked on my vehicle yet. By 5:30 p.m., the dealership was closed, and my vehicle was still sitting there. As a result, I am now without my vehicle until Monday morning at the earliest. This has created a significant problem for my family because my wife now has to figure out how she is going to get to work. I even called the sales department hoping someone could help resolve the situation, but I was simply told that sales was a different department and they could not help. After 16 years of being a loyal customer and purchasing two vehicles from Priority Honda, I expected considerably better communication and customer service than this. An oil change should not take all day, and if there was a delay that prevented the service department from completing the work, someone should have contacted me before the dealership closed. I am extremely disappointed with the way this was handled. What was once a dealership I trusted has, in my experience, gone significantly downhill over the years. I strongly encourage anyone considering purchasing or servicing a vehicle here to think carefully about the level of customer service they expect. Priority Honda Chesapeake has lost a very loyal customer tonight.

While Firestone wasn't able to repair my tire that had a screw in it due to the placement of the…read morescrew, I'd still recommend them. John, at the front desk was super helpful and even stayed calm, cool, & collected when some other customers weren't being so nice. Despite the large crowd that continued to visit this place, they kept the cars moving & customers were in & out. Customer service is great & I'll keep this place in mind should I ever need future service!

Worst experience I've had with an auto shop…read more I would strongly caution anyone considering Firestone Complete Auto Care. I brought my vehicle in for service, and what should have been a straightforward repair turned into a series of broken promises and wasted time. I was repeatedly told different times to pick up my vehicle, only for each "ready for pickup" time to pass with no call, no explanation, and no vehicle ready. Because of these constant delays and false assurances, I ended up missing a day and a half of work, costing me both time and income. Communication was poor throughout the entire process, and each time I tried to get an honest update, I was met with conflicting information from different employees. I expect transparency and accountability when trusting a business with my vehicle and my time, and Firestone failed on both fronts. I would recommend looking elsewhere if you value your schedule, your livelihood, and your peace of mind.

This Tune Up Plus location has been my go-to car shop in Chesapeake for three years and for several…read moregood reasons: the pricing is fair, the service is fast and thorough, the estimates are itemized clearly with no hidden charges, and the mechanics are highly knowledgeable and friendly. Special shout-out to Lisa, the front desk manager, who is also extremely knowledgeable and an all-around awesome person to deal with. She breaks down exactly what my car needs and always gives an accurate timeline of the repair completion. She rocks! Avoid slow, costly dealership repairs and use Tune Up Plus!

called for a state inspection and was told to come early to be first in line to get done. I get…read morethere and they said they can't do it til later cause they are finishing up repairs from the day before. that is not considered first come first serve for state inspections if I have to wait for extended repairs to be completed from days before. wasted my time getting there before opening and being the first in line to end up going somewhere else

Had the misfortune of calling in today for some assistance regarding a tow hitch for my cart that…read morewas purchased there. Tim answered the phone while with another company and said go to Amazon..His attitude didn't reflect the business idea I received when I bought my cart there,not the friendly type of "how else can we assist you" his I am busy look it up yourself attitude will stop me from ever driving 2 hrs again to buy anything from that business. Then starts calling me after 8pm trying to be nice , needless to say ,he got the rude side of me that reflected the same he showed me... If your looking for service after the sale , Moke is not your 1st chioce

Eddie and Ron are outstanding sales representatives. Beyond helpful, answered every one of my…read morequestions, and I had a lot. The best part about my shopping experience was that at no point did I feel pressured into buying a golf cart. They didn't try to up sale or try to get me to buy a cart I didn't like. I bought the cart I wanted and walked away happier with this shopping experience than any I have had in years. I would highly recommend Moke and Eddie.

Please DO NOT BUY A VEHICLE FROM HERE I BROUGHT A VEHICLE BACK IN 2022 I paid my car note every…read moremonth on time I made sure because I always kept my own receipts so NOW IM ABOUT TO HAVE TO FIGHT IN COURT BECAUSE THEY CLAIM I MISSED only 2 of my payments out of the entire car note which I know to be false they only say that because I was coming in to make my last payment and they wanted more money I BROUGHT A 2010 dodge journey and payments were 258 and the ending price was $7000 and now I have to try to lawyer up because they sent the bill to there lawyers office they had a court hearing without my knowledge and determined that I have to pay $554 to there lawyers office and here I am in October of 2025 still dealing with this and the effect on my credit I've paid 2 vehicles off and never missed a payment I would go hungry just to make sure they were paid and not that $554 has now doubled and the lawyer now wants $1040 for late fees and sending it to collections it's so unfair and they take advantage of nice people and there fake tactics skills to get the cars out the doors and most people are unaware of when going to the dealership trust me I've learned my lesson ALL IN ONE WILL NEVER GET ANOTHER DOLLAR FROM ME ... their unprofessional rude and money hungry and my car broke down not even 2 weeks after driving it off the lot I had to pay $800 just to get a alternator put on the part was $200 and they charged me $500 to put it on my car complete highway robbery but it's my fault the car had 186000 miles on it but I needed a car and he knew that just to get it off their hands

The owner does not give a fuck about his customers and their livelihoods. I rented a truck through…read morethem and on the day of my move they informed me that they, in fact, did not have any trucks - and then he nudged me over to customer service which was even less helpful. I called again to get in touch with someone who could actually give me an answer and he hung up on me in frustration. Do not do business with this company. Heed my warning.