1. Prestige Auto Group

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Portsmouth, VA

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Prestige Auto Group

1.3 (4 reviews)
Closed • 10:00 am - 7:00 pm

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Maguire & Sons Auto Brokers

Maguire & Sons Auto Brokers

(13 reviews)

I had mixed feeling traveling to buy a car from anywhere far from home, but we took the chance. We…read moredrove over four hours to check out a car. Tim and Matt were fantastic to work with and both were very honest with us. We had what we thought was a great deal on a car we really liked. Unfortunately, the car had a small issue after we finalized the purchase. We were uncomfortable and the attitude of the team was they didn't want us to feel that way and would do what was needed to make us comfortable with the purchase. We were given our money back with a promise to contact us once it was fixed and honor the original terms. Although we moved on from that car, if I see something again at McGuire and Sons, I would not hesitate to work with them again.

I really hate having to leave negative reviews. I always try to give the benefit of the doubt…read more However, this has unfortunately been the worst car buying experience I've ever had, by far. And I've bought numerous cars over the years. Buckle up, it's a somewhat long story, but I have to share it. I bought a used 2021 Toyota Corolla from these guys recently, and made my mistake of not test driving it first, and trusted their word, and trusted that a Toyota Corolla is a reliable car to purchase. When I received the car, I didn't even make it out of my neighborhood before noticing it grinding gears when downshifting into 2nd and it didn't want to stay in that gear. Coming from a previous car with endless issues, my heart sank. I called the dealership and the manager (John, I think?) dismissed everything I said and hung up on me. I called Moose again and he gave me the owner Tim's number. Tim was more responsive and understanding and they sent someone to come pickup the car, who also confirmed the issue. Since it was under their 3000mile warranty they decided to put another transmission in it. He claimed it was a new transmission. He offered to put a new clutch in it also, as long as I paid for the parts, which I agreed to at the time, but his "transmission guy said the clutch is fine," so they opted not to. Now, here I am less than 10k miles later, and the clutch has failed. The trusted mechanic I took the car to also told me that they installed a "junkyard transmission." I respectfully and politely called Tim to get some answers and see what they would do about it, and he still claims it's a new transmission, and that he would talk to his transmission guy again, but hasn't sent me any proof of that, and has now stopped answering phone calls and hasn't returned any calls. I do not have and would've never expected to put $3000 into repairs of a car that I just purchased. A 2021 Toyota Corolla with transmission AND clutch failure within 10k miles seems like something an experienced car dealership and "transmission guy" should've been able to catch before it got to my hands. I bought this car for the sole purpose of having a reliable vehicle for my family, and it's been a nightmare since day one. I was (and still am) only hoping they would do the right thing and handle this issue. Incredibly disappointed.

Prestige Auto Group - usedcardealers - Updated October 2026

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