My car experience was amazing, Kayson was very helpful for my first car. He deserves a raise !!read more

I returned the car the day after I bought it. It smelled like a dirty toilet. A sure sign of water…read moredamage. If there is no time for rust to form, there is no way to know for sure a car was in a flood unless you do a sniff test. Beware!

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

Came in early for my 9am "appointment". Went to check on it at noon and "it was next in line"…read more Typical excuses of were very busy today, or it's lunchtime, which me being without my car is cutting into my lunchtime, but that's ok since I'm not in a customer service career field. I'm still sitting here in the waiting lobby, 3 and a half hours now after my "appointment". Will not be returning here for a single thing. Ever. Yelp really needs to update their app to allow for zero stars, because having to give this place 1 star is beyond bogus for the "services" I received. I thought doctors appointment were bad with the waiting. But this far exceeds that hands down. Again, will never return here for a single thing. Quick update. Currently 1:02pm. Still hasn't been back. Leaving without it even being seen/checked. Absolutely egregious. 0 stars for days. Can't stress enough, will never return

Mr.Cesar closed the deal for me and my 2026 equinox. They were able to get me close to my desired…read moremonthly budget, didn't get annoyed with me and what my desires were and even showed me multiple vehicles and models until we settled on my car. Cesar thank you so much for being kind and patient with me. You were great to work with and so was your manager!

Personnel who assisted with my experience : Alexa…read moreDonna Austin Carla Marcus Long story short. Exceptional customer service provided by the above. Went in to repair my car's tire and left with the car I've wanted for years. For the details of who did what and how they affected my experience see below. On the evening of May 26 the tire on my 2015 Honda Civic completely busted. I called the service department, and spoke to Alexa and even though they were moments from closing Alexa assured me that once my vehicle was towed in she would have the team look at it first thing the following morning and work around a plan to get me my car as soon as possible. She even took it a step further, emailed the team my vehicle's info and cc'd me. Donna reached out to me the following morning alerting me that my vehicle had been received. Donna was so communicative throughout the entire process. I asked if I could add some services and even though the shop was busy Donna managed to accommodate my needs. In the midst of all this happening I received a message stating that my vehicle trade in outcome would be favorable if I decided to take that route. Interested, I connected with Austin who facilitated putting me in my desired car, 2021 HR-V. Austin talked with me, collected all my information and asked what I would be comfortable with paying monthly. I told him and he was able to get as close as possible to my desired monthly payment. I expressed to him that this was my first car purchase on my own. He understood and he made the transition super easy and painless. There was even a point where there was confusion on my end and Austin, Marcus and the General Sales manager sat down with me and offered clarity and assured me that they understood my perspective and made sure I was comfortable before leaving the dealership. Overall great experience with everyone. I'm super happy with my new vehicle. I highly recommend and have already spread the word about the exceptional experience I've had here.

I am beyond angry and disappointed with the service I received from Priority Honda of Hampton…read more I brought my vehicle in for what should have been a simple, routine oil service. Somehow, their technician failed to put the oil cap back on my engine. After leaving the dealership and driving my vehicle for approximately 8 hours, I arrived home and noticed a large amount of oil all over my driveway. When I opened the hood, I was absolutely shocked. Oil was everywhere. My entire engine compartment was covered in oil because their technician failed to do something as basic as putting the oil cap back on. I had to personally add 2 quarts of oil to my vehicle just to make sure there was enough oil in the engine. This should never have happened after a professional oil service. Now I have oil all over my engine, oil all over my driveway, and serious concerns about whether any damage may have been caused by driving the vehicle for hours in that condition. I immediately contacted management and reported what happened. They agreed to come pick up the vehicle, which they should have, considering this problem was completely caused by their negligence. However, what really made this situation even worse was how they handled me afterward. I clearly explained that I needed transportation to get to work and school, but Priority Honda of Hampton did absolutely nothing to assist me. Instead, I was basically left hanging without a vehicle and without any solution. To make matters even worse, communication from management completely stopped. I was left trying to figure out what was going on and eventually had to find out through the receptionist that they apparently were not going to provide me with a vehicle. The receptionist was very apologetic and tried to be helpful, and I appreciate her professionalism, but unfortunately, an apology did not solve my transportation problem. So let me get this straight: Your technician forgets to put the oil cap back on my engine, oil gets sprayed all over my engine and driveway, I have to personally add 2 quarts of oil just to make sure my engine has sufficient oil, you take my vehicle to fix the problem you caused, and then you leave me without transportation to get to work or school? This entire experience has been frustrating, stressful, and completely unacceptable. A simple oil service turned into a potentially serious situation because of what appears to be a careless mistake, and Priority Honda of Hampton's response afterward was just as disappointing. I trusted this dealership with my vehicle, and this is how I was treated when they made a serious mistake. Poor workmanship, poor communication, no concern for the inconvenience they caused, and no effort to provide me with a reasonable transportation solution. I would strongly recommend that anyone considering having their vehicle serviced at Priority Honda of Hampton think twice and thoroughly inspect their vehicle before leaving. Based on my experience, even something as simple and important as putting the oil cap back on cannot be taken for granted. I am extremely disappointed and angry about how this entire situation was handled. Priority Honda of Hampton created the problem, but I was the one left dealing with the consequences.

Went there to get a pick up truck and didn't think I was going to get it but thanks to Jose (TJ)…read more,Brandon and Kendell they made it happen thanks my guys appreciate yalll.

Denzel was a great sales representative at 518 auto. Come to 518 for your car need. Tell a friend…read morethey was amazing shout out Kendell made the magic happen as well, 518 was amazing

My husband and I worked with Montrell! He was knowledgeable on the cars and helped us find the best…read morefit. He was patient and understanding while we debated about our final decision. Montrell's customer service was top tier and he did not pressure us into anything that we did not need. Overall, I would recommend his services when seeking a new vechile. Thanks so much!

I strongly urge you to stay far away from Enterprise Car Sales of Newport News, VA on J. Clyde…read moreMorris Blvd. When I tell you they are by far the WORST dealership in the country, I mean it. As a military family, we've bought cars in Dayton, OH while stationed at WPAFB; Los Angeles, while stationed at LAAFB; Louisville, while stationed at Fort Knox; Jacksonville, FL while stationed at JAX; Baltimore, while stationed at FGGM; and Boston, while stationed at Hanscom AFB. Most recently, as a college graduation gift, I bought a Nissan Sentra from Enterprise Car Sales in Newport News and it was the most horrific experience. They applied a $500 coupon when preparing the Sales Invoice, accepted a $10,000 down-payment and then removed the coupon when I showed up to pay the balance and pick-up the car. They charged me for title registration and tags, but have yet to process the title or tags - and it's been almost 2 months. They told me during the transaction that it's Virginia State Law to have insurance coverage on the vehicle before I can drive it off the lot, which is a complete lie. The store manager (Isaiah) and area manager (Mertito) have no concept of customer service, were clearly last in their class for Management Training, and as a result, Enterprise Rental Car has also lost a valuable customer. I emailed the Regional Manager to discuss the issue, and she didn't even have the courage or decency to write back. But it doesn't end there! Because the police have pulled me over twice for expired paper tags, I finally decided to ask Enterprise Car Sales in Ellicott City, MD to assist. The store manager Frank told me to my face that "we don't get involved with other dealership's problems". Way to go Enterprise! So, in case you're still not convinced, Enterprise Car Sales Newport News only gave me one key fob for a new car that I paid for in-full (no car loan), stating they only issue one key fob as standard practice. Again, as a family, we've bought over a dozen cars and have always gotten TWO KEYS. I visited Car Keys Express, a Costco vendor, to get a second key fob and he told me that the dealership was supposed to give me two keys, but Enterprise Car Sales is famous for not issuing two keys because they have a side deal with a key replacement company, that charges $500 per key fob! Now if that doesn't convince you if how crooked, unprofessional, and downright dirty Enterprise Car Sales is - then nothing will.

Never ,again this company the towing truck driver is dishonest, he carelessly towed my car…read moreknowing the I'm not present when pick' n - up my car finally he ( driver ) drop off my car to where destination ,was but he shows up an attitude, being hurry up to leave with anger, but after he left the rear bumper has a two holes, that I never seen before ,please help to prosecute him ( tow truck driver ) as well as the company that he was working with ) i need justice ,to make this guy top pay what was his done, he took a chance to commit wrong doing job because im a foreign guy and he can get out with it ,Please I need help make him pay what he done.

Sept 18, 2024 Ervin Burke Towing Owner & Tow Truck Operator FAILED to safely secure my car to his…read moretow truck - resulting in the dangerous release of my car in traffic - IN MID TOW. Ervin Burke failed to secure my car, pulled my car in 4th gear, with the emergency brake set. Ervin Burke recklessly or negligently created an accident causing damages to my car EXTERNAL AND INTERNAL at the time of accident when I was pointing out each area of damage he shared he has an auto shop and offered to repair ALL DAMAGES he caused. I HAVE NOT RECEIVED ANY COMMUNICATION TO SETTLE THE DAMAGES

I was a customer of Nissan for over 10 years. When a lease agreement didn't go well I paid off my…read morelease and needed the title. The experience with the dealership and Nissan as a whole was absolutely disgraceful. I would recommend any other brand vehicle than Nissan to everyone I know. Being a loyal customer means nothing to these people and they will make sure you know they DO NOT care about you and what you need. The dealership pushed me off to phone number and when I called I was told to send in paperwork and make multiple fixes. They don't tell you if your paperwork is missing or if there additional steps, I had to call and find out. I paid the vehicle off with certified funds and they basically held the title for no reason. This was the worst experience I had with a company! I know this won't make much of an impact so to the BBB I go :) hope you all choose another car brand to go with and forget Nissan all together if you want a good experience.

I went to get my car serviced through the express lane. I pulled in and was greeted promptly. The…read moreservice guy took my car back immediately. We expected to wait for at least an hour however much to our surprise we in and out within thirty minutes. And they washed my car as well. All at no charge. The gentleman who sold us the car even came to speak to us. Very nice Pomoco Nissan.