FLAGSHIP* SHOP SERVICE * Flagship Meaning - A product or…read moreservice that is functional, beautiful, perfected over the years By Andrew Laboy April 3, 2026 Integrity, commitment, honesty, and customer service. These qualities are the facets that reinforce my trust and brand loyalty. For the past decade, despite living 45 minutes away, I've preferred driving or towing my car there instead of using a nearby mechanic. Even on the most hectic of days, the front-desk staff always welcome you with a cheerful smile. The BOSS, Howard, is very kind and will recommend only the necessary actions that you must take to fix or maintain your car. FROM THEIR OWN WORDS: Fair Repair Auto Care is dedicated to helping our community keep their vehicles running smoothly while saving money. We understand how essential your car is for daily routines, whether it's taking children to school or commuting to work. That's why we're here for all your maintenance and repair needs--from oil changes and brake service to engine and transmission repairs or replacements.

I had my oil changed here before and they did not put oil back in my car after draining the old…read moreoil. My engine locked up on me due to lack of oil and the company blamed me; stating that I "burned out the oil". No, my father was a mechanic and he warned me about oil burning out of a car blue or black smoke coming out of the exhaust and you can smell it in the AC ventilation system. Neither one happened because I didn't have any oil in the engine.

I had a great experience purchasing my truck from Williams Buick GMC. Mike made the entire process…read moreeasy, straightforward, and stress-free. He was knowledgeable, professional, and never made me feel pressured. He took the time to answer all my questions, worked hard to make sure everything went smoothly, and made the whole experience enjoyable from start to finish. If you're looking for a new truck, I definitely recommend asking for Mike. He'll take care of you and make sure you drive away happy with your purchase. Great service and an even better buying experience!

Williams Buick GMC is an amazing dealership with an incredible team, outstanding service, and a…read moretruly great customer experience!

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

Matthew and Karen did an awesome job helping me out with this 2019 ram truck…read more This is the second time I've worked with tonic automotive and highly impressed with their professionalism and how polite they are in the selling process. I will be back. 10 stars.

Matthew is great he really seems to cares about his customers. Authentic, genuine, and overall a…read moregreat well rounded guy. he's the reason why I prefer to do business with a mom and pop shop vs. bigger franchise companies. Mind you I work for a major dealership and prefer to buy with Tonic. Come here if you want to ease your car shopping stress. Mathew isn't pushy and strives to really help you anyway he can. He puts his best foot forward and stands behind his inventory to assure you are getting a great deal. I really appreciated him working with me even afterhours. I was able to get a good rate and decided to finance and trade my car in with him. Im very sattisfied and love my vehicle of choice. I highly recommend tonic automotives and see why he has returning customers. I will definitely buy from him again overall exceeded my expectations. trustworthy salesman are rare nowadays but I can assure you are in good hands with Matthew. Check him out you won't regret it!

My car was making a funny sound, I took it to Presto and asked Carlos what he thought it might be…read more He had his ppl look at my car and came back with a 2400.00 estimate. On that estimate he had brakes front and rear which threw up a red flag because I had rest brakes done last week. DO BEWARE PEOPLE WE WORK TO HARD FOR OUR MONEY. Don't trust this place get a second opinion. I think he (Carlos) enjoys jackin up the bill just to see how much money he can bring in. Just saying, WATCH OUT. He also charged me 50.00 to look at the car, visually. With today's inflation this guy should be ashamed of himself, it's a game to him. Saw your reply Andy I wouldn't expect you to say anything else. You were not there. I was and I watched .

THE BEST AUTO CENTER. I kept getting the run around and insane quotes from the dealership. The…read moreworkers at Pronto were honest, affordable, and amazing to work with. Good and honest mechanics and hard to come by (especially as a female) but I genuinely trust these guys and will be back!

Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Terrible service department. They do not want to do warranty work even when you buy the car there…read more They do not call you when parts they order come in.

went here before, he lied about the price and charged me double... supplied all parts and took him…read moreless time than he quoted but still he charged me double. Complete rip off. Business owners like this should be in jail for stuff like this.

My daughter needed a catalytic converter. They had one that fit and I felt the price was fair.read more

This review is about 8 months overdue! Apologies to Griffin Buick!…read more I was interested in purchasing a used truck from a nearby sales lot. I was extremely interested in this vehicle (a Chevy) and asked the dealer where I can take the truck to for a quick check-out. They suggested Griffin Buick. So I made an appointment later that day and dropped the truck off at Griffin Buick, while I waited in the waiting room. I worked with Richard O. at the service desk. Richard wrote up an estimate for me and I was in agreement, so they began their inspection. After about 30 minutes, Richard comes into the waiting room and asks me to follow him. He is shaking his head and tells me, "you have to see this." I follow him into the mechanics' garage where the truck is hoisted up on a rack. Him and his service crew proceed to show me that there is nothing 'sound' in this vehicle: the rack-and-pinion steering is completely shot, the shocks are worn and leaking, the springs are weak. In short, the steering and suspension systems need overhauling. He strongly advises me "do NOT buy this vehicle!!!". I take his stern warning and run with it... He feels so badly for me, in fact, that he waives the service inspection fee :O I was shocked at his kindness and took too his advice. I am EXTREMELY grateful to Griffin Buick and Richard O in particular of saving me from a $10,000 mistake!!!! I get home, and explain to my spouse the story of what just transpired. Then she tells me, "Oh, they're great! That is where I take my car all the time for service and oil changes!". Wow, I did not know that! I will tell you this: if I buy another car in the future, I would absolutely give Griffin Buick my first preference. If this is how they treat non-Buick owners, I can only imagine how they treat "one of their own." Top notch service advisors and mechanics bar none!

Would not recommend taking your vehicle here for service…read more They flashed my ECM and it blew my valve body out. After that it was in the shop constantly with issues. Sales team seems okay.