Amazing experience with Journey Auto! Scott was incredibly patient, helpful, and made the whole…read moreprocess smooth and stress-free. You can really tell they're a family-oriented company that cares about their customers. Great prices, great mileage on the vehicles, and even better customer service!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

Good and fast service for repair that was covered by Honda America. Know Issue. Brought in that…read moremorning and was ready to go that afternoon. Even found a problem and fixed it with another "know Issue" Would recommend .

You could improve by telling ALL customers when their cars are ready and not have them sitting in…read moreyour waiting area wondering! This is the second time this has happened with the same advisor at your dealership so what's the problem. Then they didn't send me any form to say this is the price of service for transmission fluid exchange but I know I needed so I went for it. Better customer service is needed for the every customer not certain ones! Thanks

I took my car in for some warranty work. I really feel like Foreign Cars of Charlotte wants to…read moreprovide a different level of service. My Alfa Romeo was treated with care and returned to me very clean. The dealership has a couple of different waiting rooms as well as some secluded quiet space. I took a walk around the car lot to get a little exercise, and I had two folks approach me in a very casual manner to see if I needed anything. The Alfa Romeo service advisor is great and easy to work with.

This is my second new car purchase from Foreign Cars Charlotte. In December 2022, I purchased an…read moreAston Martin and today they delivered via covered truck a new Maserati MC20. The purchasing process was easy and they worked with me to create the best deal. Both Sal and Colton Tannenbaum went above and beyond to meet my needs...and I am not the easiest customer. The car arrived this morning in spotless condition. I would highly recommend the dealership, Sal and Colton.

I had a great experience at Flexcar in Charlotte thanks to Cassidy! She was incredibly helpful,…read moreprofessional, and made the whole process smooth and stress-free. She answered all my questions with patience and made sure i felt confident before leaving/ Excellent Customer service- Flexcar is lucky to have her!

This is the worst company in Charlotte NC to lease a car from. They charge a membership fee. I was…read more1 day late paying the $250 fee. I was never made aware that this had to be purchased. So they took my payment after only 2 weeks of having the vehicle. Then they sent the Repo man & a Sherif to my mother's house. Took the $250 fee. Did not refund my membership fee. Asked me to return the vehicle. I didn't even have it a month but I paid for a whole month. Worst place ever!!!

If you're in the market for a car, do yourself a favor and go see Chris Morgan at Rick's Hendricks…read moreChevrolet! I came in with a clear idea of what I needed, and Chris went above and beyond to make it happen. He truly exemplifies what a great salesperson should be--professional, attentive, and committed to delivering top-tier service. I've purchased quite a few cars over the years, and I can honestly say this was by far the most seamless and easiest process I've ever experienced. No pressure, no stress--just great customer care from start to finish. Trust me, if you need a car, go see my guy Chris Morgan. He will absolutely get you right!

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

I have unfortunately been in 2 rear end car accidents since I bought my new car! I took my car to…read moreKeffer the first time because it was close to where I lived and the other driver's insurance company suggested them. I had no previous knowledge of their work before handing my keys over but not only did Keffer get my car fixed sooner than they had even projected but they had helped me with the rental car pick up and turn in, and had my car washed and cleaned when I came to pick it up! They also stayed in touch with me throughout the whole procedure! I was so impressed that when luck would have it that I was in yet another accident, I brought my car back to Keffer! They remembered my name and were very friendly and and all the staff are a pleasure to work with! The second accident was much more severe so it took longer to fix but the car looks brand new again and their service standards in going above and beyond in every way, where as wonderful, if not better, the second time around! I fully recommend anyone to Keffer Collision!

Came here twice and was very satisfied with the work. The people were very nice with a small shop…read morefeel it was great. JQ helped me with all my estimates and needs. He suggested i get a cheaper part to save money. And who cant appreciate that? Great place to bring your car for collision repair needs.

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.

From the owner: Welcome to Primes Auto Service — Your One-Stop Automotive…read moreDestination. Located in the heart of Charlotte, Primes Auto Service is your full-service automotive repair and collision center, proudly serving local drivers, fleets, and national accounts. Whether you’re here for a quick service or complex repair, we deliver precision, speed, and unmatched customer care. We Do It All Under One Roof: • NC State Inspections (including emissions & safety) • ADAS Calibrations for advanced vehicle systems • New & Used Tire Sales • Tire Mounting, Balancing, & Flat Repairs • Wheel Repair & Refinishing • Complete Auto Body & Collision Repairs • Aluminum Panel Repair & Paint Work • Frame Straightening & Insurance Work Welcome From preventative maintenance to full body restorations, we’re equipped with the tools, technology, and team to handle it all — fast, affordable, and done right the first time. Why Choose Us? At Primes Auto Service, we don’t just fix cars — we build trust. Our team is committed to honest diagnostics, transparent pricing, and top-quality workmanship backed by years of experience and the latest repair standards. Conveniently located | Fleet welcome | OEM diagnostics | We accept all major insurance

I purchased my Lamborghini Huracan Performante from McLaren Charolette. The entire transaction was…read moreeasy and handled remotely -- the car arrived in NY seamlessly. I couldn't be more pleased with the experience. Ryan, Justin and Brian make up the dream team. They made the buying process incredibly easy and were helpful each step of the way. Brian is extremely professional, knowledgeable and great to work with (even after delivery of the car). 10/10 for inventory, pricing and customer service. I will definitely be back for a McLaren soon.

Bought a car sight unseen from this dealership with the understanding there were no previous…read moreaccidents. I received the car and noticed the whole front end had been repainted (terribly) and there was overspray below the frunk cover. I contacted the dealership and they said they weren't experts and that they wouldn't do anything for me. DON'T TRUST THIS COMPANY!

I just bought my Yukon Denali from Casey and she made the experience so pleasant and easy! She was…read morevery informative and helped us purchase from out of state. Will definitely recommend to anyone looking at a car at Williams Buick GMC.

1-Star Review: Steer Clear of Williams Buick GMC - Paul Hernandez is a Nightmare…read more Absolute disaster servicing my 2025 Hummer EV at Williams Buick GMC in Charlotte, NC. My wife updated the software, tried charging at a Tesla Supercharger, and it failed with trouble codes. OnStar calls went nowhere initially, but they later suggested a hard reset by disconnecting the 12V battery's negative terminal. It didn't fix it, and the nut fell into the engine bay--I improvised with a Home Depot replacement to secure it temporarily. Scheduled service here by mistake (great experience at Liberty Buick GMC before). Told Service Manager Paul Hernandez the full story, including OnStar's records. He barked, "You should never do that!" Then demanded I pay for an hour of diagnostics despite warranty, blaming my reset attempt--ignoring the issue predated it and was documented. Picking up my $110K vehicle, he waived the fee but said, "I kindly ask you never return," then followed me out harassing me after I shut down the conversation. Unprofessional, accusatory, and zero respect for customers. Avoid at all costs--go to Liberty instead. Zero stars. Ultimately, it's your call based on where you're posting, but the original holds up well as is.