I picked up a nail which could not be repaired. Ben suggested I check this place out for their great matching and discount program. I talked to Harvey Hunt who did some research and came up with a great price. It took them about 2 hours to install and I got a great price without having to call around and do a lot of research. Harvey is a former Marine and provides great customer service. Check them out; you won't be disappointed! read more

Dear liberty, I am writing to express my deep disappointment and frustration regarding the recent service experience at your dealership. Despite being charged for miscellaneous services, my car's original issue was never fixed. Instead, I feel I was taken advantage of as someone who doesn't know much about cars. It seemed that the service manager was merely guessing and fishing for problems without actually resolving anything. As I continue to hear the same popping noise while driving, it has become clear that the service performed was ineffective. This experience has left me feeling used, and it unfortunately reinforces a negative impression I have about GMC service centers in the Charlotte area. At this point, I am seriously considering seeking legal advice and sharing my experience publicly to warn others. I urge you to address this matter promptly and provide a satisfactory resolution. Sincerely, Kenzo read more

I brought my diesel truck to Liberty GMC for what was clearly an air leak in the turbo system. From the start, I was told there would be a $180 diagnostic fee to identify the issue -- which I agreed to. After two days, they came back saying I needed a new fuel filter and mass airflow sensor for $750. I immediately told them this was not the issue, since the MAF code was triggered because of the air leak, not the cause of it. I even provided videos showing the exact noise. A week later, they claimed the sound was caused by the hood intake grate and cited a TSB -- but that TSB only applies to a whistling noise at high speeds. My noise occurs at all speeds, something they would have noticed if they'd simply taken the truck for a proper test drive. Despite all this, they kept insisting I needed a new air filter and MAF sensor -- clearly trying to sell unnecessary parts instead of actually diagnosing the problem. When I told them I'd lost confidence in their ability to work on a diesel engine and would be picking up my truck, they still charged the full diagnostic fee, even though they didn't diagnose anything correctly. To make matters worse, when I picked it up, my truck had engine coolant sprayed all down the side, which they didn't even bother to clean or explain. I would never recommend Liberty GMC to anyone needing serious mechanical work -- especially diesel owners. They wasted a week of my time, misdiagnosed the problem, and handed back my truck in worse condition than when I dropped it off. read more

My mother went here today, took her 5 hours to trade in her vehicle, they kept giving her the run around. Would not reccomend to anyone, just go to a different dealership if I were you. read more

Rusty at Liberty Buick was great and truly caring about his customers. He made the whole experience easy and stress-free. The overall atmosphere at Liberty Buick was welcoming and pleasant. I highly recommend working with him! read more

Friendly & professional atmosphere. Everyone at the dealership was courteous and showed a genuine care. I had the privilege of working with Ben Downs. Very knowledgeable, personable, friendly and went the extra mile. Would easily recommend to other to give Liberty GMC in Matthews and opportunity to earn your business. read more

Liberty Buick GMC - Car Dealers Near Me - Matthews, North Carolina

I brought my vehicle in and Noland was sucha great help! He was so kind , knowledgeable and attentive to my needs and gave the best advice to service my vehicle. I will definitely be back and left very pleased, keep up the great work! read more

We found the car we really wanted at Liberty Buick. Arte was our salesman and he was awesome. He answered all of our questions and we had A LOT!!! They gave a fair price for our trade in. We got there at 6 pm and was done by 8 pm driving our dream car home!!! Arte is awesome!!!! Thank you read more

I've never used this dealership for my GMC truck but due to a breakdown had it towed there for repairs. It's towed Wednesday and they confirmed receipt of vehicle, good experience so far. However, they say they can't diagnose until next day and will call me to give update. No problem with that. Thursday comes and goes with no communication. Finally get a call Friday morning that it will require new full pump. 2020 Sierra with 33k miles, separate review will be logged for GMC truck quality. I agree to repairs and they say hopefully done by end of day. Better than I expected on timing. Get call at 3pm Friday saying a module needed replacing as well, and that may prevent Friday finish but will be ready Saturday for sure, they say they will call me when finished. I rearrange my entire Saturday to be available to pick up...Saturday comes and goes with no contact. Call Monday at 1pm and ask for update, guy says no one is available and can he get my name and number and have someone call me. I state someone was supposed to call me Saturday and never did and he says he'll make sure someone calls me. 3 hours pass and I call again. After inordinate amount of holding and call bouncing back to main receptionist someone finally answers. They tell me the full pump just arrived and they will "get to it" tomorrow. So, to summarize, poor communication in terms of responding and providing updates and some blatant lies. Complete with lack of prioritizing a customer who has been misled regarding repairs. read more

If you want to experience what true customer service is, then go to Liberty Buick GMC. We bought a 2022 GMC Yukon XL SLT and there was an issue with the daytime running lights (DRLs). We contacted Liberty after absolutely horrendous service at Williams Buick GMC. Robert is the service manager and was quick to help us schedule an appointment with Kevin (Service Advisor). They diagnosed the problem, ordered the part and fixed it. Easy as that. I still haven't heard back from Williams...Not surprised though, as their service director (Zack Strickland) and service manager (Lauren Strickland) was too busy to speak to me, and the Service Advisor (Sam Gardner) didn't even know how the DRLs were supposed to work. He had to pull a Denali around to compare - what a joke :D. So do yourself a favor and drive right past Williams and on to Liberty - you won't be disappointed at all. read more

Recently bought my 3rd car from Brad and team. They are always very helpful and eager to make sure your buying experience is optimized. I am typically trying to get in and out in a matter of a few hours, and they always do their best to work ahead and manage the process as seamlessly as possible for me. Service dept is easy to work with when/if I need to bring in anything for OEM maintenance. I would recommend this team and will surely do more business with them in the future! read more

2018 Chevy Silverado 1500LT Z71-just a sad experience with these guys. I had to pay out of my own pocket $6500 for a new transmission today. The situation was unique to say the least and I feel as if the dealership should of compensated (some) of those costs. Warranty just expired on truck i believe 1500 miles ago, I brought truck in 2 months prior to this due to hard shifting an limp mode, they rescheduled back a week on me then they couldn't find issues with trans, and there were many more things that happened leading up to this. many factors at play here Which is why I say a unique situation. I would give a no star review but they get a one star because they did get the transmission put in quick. They also lowballed the trade in by $13,000 and I feel they tried that because they didn't think I had the money to pay out of pocket for the transmission. Mabe they felt like I was stuck idk. just a working theory. but it makes sense because why lowball that much from everyone else's prices. smdh (an Did I mention that I originally bought the truck from them, be careful with these guys). read more

The guy I spoke with was great but they weren't good on pricing and couldn't even match what I got right from online. Also they auto add their own $3000 package that you don't have a choice on which is shady and unbelievable. I wouldn't recommend these guys unfortunately felt very shady read more

Went to the dealership for a warranty repair. The clerk was rude and didn't not remember nor ask me about my warranty (that he told me to bring a copy of) before quoting me $4xx for a repair that was covered for $50. I asked for the manager and he took care of me. My previous visit was almost $1,000 for things I wanted done not covered. Money was not the issue, it is and will always be respect. So for that reason, it should be a 1 but the manager fixed it so I'll give it a 3 read more

I went in for the first oil change on my vehicle. Hunter was the service advisor who helped me. He was great to work with. He was able to get me in and out very quickly. read more

Just bought a used Honda Accord from Liberty, and it was the best car-buying experience I've ever had! Brad McCorkle (GM) and his staff were professional, honest, and straight shooters - and gave me a great deal. Cannot say enough good things about today's experience, but I would recommend Liberty to anyone! read more

My wife and I started looking for our next vehicle a couple of weeks ago and decided to visit Liberty Buick GMC. As soon as we pulled in we were greeted by Steve. Steve introduced us to Brad the GM and immediately felt at home. They aligned with our needs and set expectations of how they operate. We were given a tour of their property and quickly found the truck we wanted. In the past when we bought from another dealer we never brought our kids since buying a vehicle can be stressful. We knew we found a great place by seeing all the other customers reactions and overhearing conversations. Steve demonstrated patience and our 5 year old fell in love with him. We have purchased a few vehicles in the last 5 years and the the experience at Liberty Buick GMC was amazing. We felt like family.The team explained every step of the process and found every possible way to reduce our cost. We have NEVER found such great service or had an experience so amazing from a dealership. After wrapping up they made sure we knew how to use all the electronics and paired our phones to our new truck. I wish other companies were able to provide experiences like this. I will tell anyone and everyone about this! Thanks Steve, Billy, Benjamin, and Brad! You have all went above and beyond for our family. read more

This place is awesome# Britney you are the best professional and polite thank you so much to help me with my car I thank all the staff at liberty Buick for such a wonderful service keep up the good work Majorie Stewartson.# CHARLOTTE NC read more

I have a love-hate relationship with this place. Purchased a new car from them about 15 months ago. Love the car, but I've had it in the shop 3 times since purchasing it for repairs (twice for the same issue). The gentleman who sold the car to me was professional, knowledgeable, and not too pushy. I'm not sure I can write the same about the other members of the sales & finance team - both the sales manager (tried selling me a car on the lot without the options I wanted instead of waiting a few days until the car I really wanted was available) and the gentleman trying to sell me an extended warranty. I did not have good experiences with either of them. The service staff have all been great to me. They took the time to explain to me what the issues were, how they were going to address them, the estimated time to repair, etc..... basically managing my expectations start to finish. DO NOT HAVE THEM GIVE YOU AN OIL CHANGE OR TIRE ROTATION/BALANCE. My car was in their service shop recently for a repair (under warranty) and when they called me to tell me the work had been completed, they pointed out that I was due for an oil change and a tire rotation. Since I didn't want to make a second trip to another service station for the same work, I allowed them to complete this service (BUT I DIDN'T ASK ABOUT PRICE). I picked my car up and had a $112 bill for tire rotation and balancing and an oil change. Most firms specializing in oil changes can do the change from somewhere between $20 - $40 depending on the type of oil. Tire rotations, in my experience, are free if you get your tires rotated at the same place you bought the tires. In this case, I got my tires rotated at the same place I purchased an entire brand new car and got jacked on the rotation! Be warned. read more

If you are looking for a new car give these guys a try you won' t be dissatified.scott & brad will treat you right, in the service dept just ask for george he will take care of you. Just bought new buick enclave friday, very smooth transaction. Thank you tyler for all your help read more

Hi I when 5 GMC dealers from Stateville to rock hill that day I not very happy with the service I finally stop at this dealer I just purchased the truck here there very awesome and welcoming from selling to service BENJAMIN is my sell man I so happy that choosing this dealer give them a try I won't disappointed read more

Special shout out to Harvey and the Service Department at Liberty!!! Take care of unexpected issues when needed and always courteous and helpful. Harvey listens to me and always has a plan. Franklin the customer service driver is also the best! Gets to and from work/home when necessary to leave my vehicle. Always so pleasant and helpful. Love this dealership and service department. Will be trusting them for next purchases always! read more

When driving up here from Atlanta for a family emergency, my car wouldn't start and I started having all sorts of electrical issues, I brought it on to Liberty Buick. I had so much anxiety about how much this electrical issue was going to cost and how I just could not take one more issue. The guy popped the hood, took a look at the battery and found it wasn't secured so it was shifting out every time it moved. Within minutes he had it tightened and back to brand new. This was totally the Christmas miracle I needed today and such a super nice guy to just take care of it on the spot. This is the second trip I've made to Liberty Buick while in town on a family emergency and both times they have been helpful, respectful and quick to get me fixed and back on the road. read more

If I could give negative stars I would. My husband scheduled an appointment for me to take his 2009 GMC Sierra 2500 diesel truck to "Scott McCorkle's Liberty GMC". The check engine light was on and another warning would come on and off saying "reduced engine power". My husband knew it was something to do with the turbo, but it could be a number of things so he wanted it professionally diagnosed before deciding how to proceed. When I checked in they said it'd be at least 4 hours..... 45 minutes later they said I needed a new turbo, it would cost over $5,000. My husband wanted to talk to the mechanic to ask a couple questions before proceeding with such an expensive repair, the staff agreed so I didn't have to be the middle man. The conversation ended badly, the mechanic wasn't able to explain how he reached the conclusion that the turbo needed replaced besides saying "it's not spinning". There is a computer on the dash that showed the truck was getting some boost from the turbo but not as much as it should be, which proves it was spinning..... We went to "Denver Diesel" in Denver, NC for a second opinion. It was the turbo sensor, $432.58 to fix!!!!! How can a GMC dealership make a $4,500++ mistake?!?! AND if we would've had them replace the turbo it would still be giving the reduced engine power error code because the same bad sensor would STILL BE THERE. I will say that during the one hour I spent at GMC the staff was nice to me, and they didn't end up charging the $100-ish for diagnosis, BUT no amount of niceness can compensate for trying to overcharge me THOUSANDS of dollars. I don't know if it was intentional or not, either way it's still horrible. How many people have been screwed over by them because they don't take the time to educate themselves about their vehicles or get second opinions? read more

Liberty Buick GMC - This GMC's recommendation for a $5,000++ new turbo. - Car Dealers Near Me - Matthews, North Carolina

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I just recently purchased a 2019 GMC Sierra pick-up truck and paid 61k for it. If I had to do this all over again, I would have purchased the vehicle from another dealership. Customer service is appalling....everything is far more expensive at this dealership than any of their competitor's. The first week I had a flat tire, so I went in and requested to replace the tire to match the other three tires. It took a solid WEEK to get the tire in, as local tire places were not able to get this tire. It took them two hours plus to change the tire, at a cost of over three hundred dollars. After complaining to the service manager about the cost and the amount of time it took to get the tire in , as well as the amount of time it took to change the tire. The service manager thought it was appropriate to talk down to me, and act like a un-professional jerk. I asked him what kind of customer service training has he had? After my un-pleasant encounter I went into the showroom and asked who was in charge. I was shocked to learn it was the guy sweeping the floor, as he never introduced himself during the purchase of my new vehicle. After later speaking to the owner of this dealership, I decided that I wouldn't ever return to this poorly run business. Apparently the whole dealership, especially the upper management, needs a course on customer service as they do not have any. read more

We bought a new Yukon Denali here a few years ago, not a cheap car, in my opinion. This model was over $65k. We have had it serviced and maintained regularly by the dealership and it's never been touched by another service provider, with the exception of getting new tires. When it was new, we didn't have any issues with it and interactions with the service dept were pleasant. Over the last year plus, we have had multiple issues and most recently, I have it in there every week for the past couple of weeks and paid hundreds of $$ to fix what they said the problem was. I am coming to realize that they have a incompetent service department. How else could one explain taking a car for service because of an obvious problem (it sounds like a clunker, rattling and whirring and check engine lights flashing) 3 times and each time leaving it several days (with a car rental at my expense the first time) then getting sent on your merry way with them saying " it's all fixed"! Only to drive off and in 5 minutes, the same problem resides. The service advisor is condescending and calls me "honey" and says things to infer that he believes that women are busy and such due to organizing play dates and taking care of the house. I'm not one to care about being PC but come on. Some of us women out here have successful careers and take care of the family, household and many other things, simultaneously, and don't have time to drive 40 minutes each way every few days to the service department because they don't have the competency to correctly diagnose and repair a vehicle, one of THEIR vehicles, the first time. read more

Ryan Shippy is the best salesman we ever met He honest an fair. GMC Liberty is a great place feel so safe an know your getting best deal ever.!! read more

We drove from Cary (near Raleigh) to purchase our new Acadia from Liberty GMC. Although the local dealer in Cary was nice enough (and we will use them for service), they could not even come close to Liberty's deal on the vehicle we wanted, plus the selection of colors and Denali trim level Acadias at Liberty was much better. We got the color we really wanted at a great price. It really did boil down to price that got us to drive three hours to Charlotte to buy our new car, but Liberty exceeded our expectations on how professional and nice to deal with they were. Greg Mongelli was very helpful, knowledgeable, and great to deal with. I would buy a car from Liberty and Greg again in a heartbeat. read more

Had a great experience. Knew what I wanted and got a great deal without the back and forth dealing. Rusty, Scott and David in finance gave me all the honest options so I could make a good decision. Rusty has gone out of his way to get me started in my new car. Loving it so far! read more

I have purchased many cars over the years for myself, my wife and my kids. From the very first phone call, this interaction was courteous, professional, efficient and just pain fun..leading to my purchasing a 2019 Yukon Denali. The entire process took less,than 4 hours. My salesman was Ben. Delightful. The sales manager and the store manager were personable and genuinely nice. Great experience. I have been having my 2004 Yukon serviced there for about 4 years, the real,reason I went there to purchase. Robert is great in the service area. Can't go wrong here folks/ read more

Rob in the service department has been so kind to me. My husband recently passed away and I was at a loss of what to do and when the service was performed on the truck. He got me in quick and out with the assurance that everything was good on the truck and nothing to worry about. He is very kind, you can see it in his eyes and he's a realy company man who, I can tell, is proud to working a Liberty. I have always gotten good and courteous service at this GMC dealer. read more

The people at this dealership will absolutely never stop hounding you once you make even the most casual contact (via email, website referral, etc.). A few months ago, I started my car search. One inquiry to this dealership resulted in several unsolicited phone calls every day, despite requests to stop. And emails all the time. They ignored my unsubscribe requests as well. After finally blocking them, or so I thought, I started to receive unsolicited text messages today. This is inexcusable and absolutely terrible businesses practices. Stay away! read more

My boyfriend took his car to one dealership 1st where they completely missed an issue with his car. Then we took the car to Liberty and within minutes the problem was diagnosed and they began work. I highly recommend Liberty for everything from an oil change to major repairs! They were fantastic! read more

My dad bought a car at Carmax (mistake #1) and a service plan (mistake #2). Had to wait 2 weeks for an appointment! Because he didn't know what the damage could be, he didn't drive the car during those 2 weeks. Carmas took the vehicle to Liberty Buick GMC Truck and it was there for 10 days because "they couldn't figure out the noise". Robert and George Fisher were unprofessional when I called asking for a concise answer as to why it was taking so long and when the car was finally going to be ready. You never hang up on a customer!! Charlotte is a place where you depend on a vehicle. To go over 3 weeks without a car is not easy! Its understandable to be annoyed when you feel you're being given the run around!! If this is the kind of service you have to deal with, best get your car somewhere else... read more

Would NOT recommend this dealer to anyone. I would BE VERY CAREFUL if you decide to bring your vehicle for service here. I have tried multiple times to give them the benefit of the doubt since I purchased my vehicle here however the inconsistency and lack of detail is astonishing. Every time I have brought my vehicle in for service, there is always an issue afterwards which I as the customer had to point out to them. It seems they only care about making a sale. With all the issues I've had not once has the owner called me to follow up. No TRUST here at all. Double check everything read more

Last week I traded a Tahoe, purchased three years ago from a different dealer (Hendricks, cough, cough). The Tahoe experience was so bad, I chose a differen dealer (Liberty) and still dreaded the whole thing, although I wondered if it could really be any worse. I'm still shaking my head wondering if I really just bought a new car, it was that easy. Steve, Greg and the rest of the team at Liberty couldn't have created a better experience. And the new Yukon is everything I wanted! Would totally recommend Liberty to anyone in the market for a new GM. read more

Like every other dealership, you will pay more for the service with actual OEM parts (original parts, and not a third party manufacturers parts). which if you are a person that cares for your car like i do, you want to pay the extra dollar for the peace of mind. What they quoted me, was exactly what they fixed. No "we found this" while checking your car, or any of that mess. read more

Unfortunately my recent experiences have taken a turn for the worse. Condescending remarks when providing erroneous information is unnecessary and won't be tolerated. Sad. read more

I recently purchased a vehicle from Scott McCorkle's Liberty Buick GMC and was very satisfied with the customer service I received. The staff was very friendly and knowledgeable with helping me find the vehicle that best suited my needs. I would strongly recommend my friends and family to purchase a vehicle from them. read more

I took the 2000 Buick Lesabre that needs a few minor repairs, they charge at $95.00 for disnosatic engine to find the errors. I thought the price is a bit high. So they found several problems with it as of course my mileage is 154,000 on that car. They are a bit overcharge for repairs and suggested me to find a newer car. I rejected their offers, and took the car home because I know there are minor repairs and runs great. I dont want another car payment. I took it somewhere else that can fix my car much cheaper and do it right. It is okay... but their prices are too high. About $1,000 worth of repairs that should be run around $300.00. The service salesman was not too helpful to keep the price lower. read more