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Liberty Buick GMC

3.6 (58 reviews)
Closed 9:00 am - 8:00 pm
Updated a few days ago

Services - Liberty Buick GMC

Auto maintenance

Auto repairs

Routine automotive maintenance

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9 years ago

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Ask the Community - Liberty Buick GMC

Review Highlights - Liberty Buick GMC

Rusty, Scott and David in finance gave me all the honest options so I could make a good decision.

Mentioned in 5 reviews

Read more highlights

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Keffer Hyundai

Keffer Hyundai

(240 reviews)

May 2026. Keffer Hyundai's Finance Department with Ty Dickerson and his associate was great to…read morework with as paperwork had to be resubmitted after the departure of an employee. All was resolved in a timely and courteous manner.

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!!…read more My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, "they said if you're not buying, you need to leave." I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who "they" were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)--no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn't want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: * Being told a vehicle was available that did not match what I requested * Refusal to provide pricing transparently * Being rushed during negotiations due to personal obligations * Being told to leave while actively considering a purchase * Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed.

Infiniti Of Charlotte - Infiniti of Charlotte mechanics

Infiniti Of Charlotte

(76 reviews)

Buyer Beware I…read morepurchased a vehicle from this dealership on January 10, 2026, and 90+ days later I still do NOT have my registration or permanent tags. Despite multiple follow-ups, the dealership has failed to: * Provide proof that my paperwork was submitted to the North Carolina Division of Motor Vehicles * Give a clear timeline for resolution * Take accountability for the delay. they just keep telling us 5-7 days. This is not a minor inconvenience--this puts customers at risk of driving without valid registration. At this point, I have been forced to escalate the issue. If you are considering purchasing a vehicle here, I strongly recommend confirming how they handle title and registration processing before signing anything!!! I will update this review if/when the issue is resolved.

I brought my vehicle to this dealership for a recall service on my 2016 Infiniti. Prior to the…read morevisit, my car was operating normally with no noticeable issues. After the recall work was completed, I was informed that approximately $4,000 in additional repairs were needed and that the vehicle was making a significant noise that had not been present before service. I advised the service team that I would need to discuss the repairs with my husband before making any decisions. Shortly after, my husband returned to the dealership and the vehicle was taken for a test drive. During that time, a manager from the service/technician team acknowledged that the vehicle should not have been returned to me in its current condition. He also indicated that the noise appeared to be related to the vehicle being disassembled and reassembled during the recall service. As a result, I am now left with a costly repair estimate following a service visit that was originally for a recall with no prior issues. This experience has been very concerning and disappointing. Additionally, in past visits, I have noticed a pattern where new issues are identified during service appointments beyond the original concern, which raises questions about consistency and trust in the diagnostic process, at this location.

Liberty Buick GMC - car_dealers - Updated May 2026

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