We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

From the owner: Here at Crown, we believe that we are very different from most small independent dealerships. We…read moreare a locally owned and operated dealer with over 20 years of experience selling & financing cars in the Charlotte area. Currently we have four locations to serve you; in east Charlotte located on Ashley Road, in north Charlotte on North Tryon Street, in Rock Hi, South Carolina, and in Richfield, North Carolina. We offer great late model used cars and easy on the lot financing that guarantees you lower down payments & affordable monthly payments to fit your budget regardless of credit history. Every vehicle comes with its own Car Fax report as well as an optional Extended Service Warranty covering your vehicle for anywhere between 6 months and 36 months and discounts of up to 25% on service, parts & tires at our state of the art Service enter. We even offer a vehicle upgrade program which will offer you a better vehicle and complete refinancing after you have made 2/3 of on time payments due under your contract. Here at Crown we guarantee to treat you like royalty, where we offer cars and credit to everyone!

I will never go here again I have bought at least 12 vehicles from them and never had a very b…read moreproblem. But I get a jeep from here it ended up with the death wobble . I called them and was even to the service manager he had me talk with the sells manager this is were it went bad he was from a different country and had broken English. He said it wasn't on recall all he do was have it looked at. I told him they need to stand behind what they sold but he was very rude telling me that all he would do it pissed me with all the money I had spent there. I told him I would never go back there again he stated was fine with him my advice is don't do business with them.

Car shopping? Visit Jeff Berry & he will work magic for you. Be honest & he'll get you in a…read morevehicle. Mr. Berry is honest & very attentive to your needs & affordability. Larry too is just fantastic. Chad also great . Just go see them. You won't leave mad . You'll be respected.

(4/9/22) It's time for my wife to lease a new Forte. We've been here since 11:45am. It's now…read more2:00pm. She's still signing paperwork. It's like the never ending story here. There were only two colors available for lease, orange and white. She chose white. I'm just here for the experience. I don't get out much these days. I just wish it would be over and done with so we could do something more interesting.

I wish that I had read the Yelp reviews on this dealership before I bought a car . I haven't had to…read morefinance the car in 25 years because I buy most of mine outright . Well I started my own business and I had to have a reliable car so I figured I'd give financing a shot . I walked in there and the salesman pressured me so hard I literally felt like there was no other chance if I didn't buy this car . He told me this car was a one owner car, that turned out to be Avis Rental Car. 9 months after I bought the car I had to install a new transmission. There were a few electrical issues that started 3 months after I bought the car. My high beams stopped working and the recall did not include my vehicle I sucked it up because it was my fault for not doing my due diligence. Anyway, I had to fix a few things but after the trans was fixed, she did pretty well. 3 weeks ago, because a deer just had to jump across the road, I side swiped a bridge to avoid it. Can't help instincts. So I still owe on this car and, of course, insurance didn't cover the full amount owed. I figure maybe with the measly 7 grand they decided my car was worth, I might be able to pay off what was left and just get a salvage title. The engine and trans are fine. Its mostly just cosmetic. I call Kia Finance only to be told I signed a contract (READ IT ALL OR HAVE A LAWYER DO IT) that help.me accountable for the entire contract. There was no buy out available unless I paid the remainder in the car which was about another 8 grand. I know I was naive but talk about a predatory company. I had never heard of paying all the finance charges if you paid it off early. Definitely many lessons learned on this adventure. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. I get that car salesman are there to make money but what that man sold me was just outright lies and I was ignoring enough to fall for it . Do not do what I did. Make sure that you will always read the final print when it comes to paying off your car early. When the transmission went out a few months later I actually called the dealership looking for the salesman so that I could give him a piece of my mind. Lo and behold he no longer had a job there.​​ Had I seen these helps reviews, I'd have never picked that dealership. When I called to find out old boy was let go, I explained the situation and they told me it was my problem and they weren't responsible. Dude outright lied to me about the history, terms and conditions, or anything else. Predators. End of rant

My sister-in-law and I both purchased a care from Mike and Alex. We got great deals on good cars…read morebut more importantly we dealt with people that we believe were honest and trustworthy. I was very pleased to give them my business and do not hesitate to recommend others visit. I'll be back!

JO was great the experience was very clean and easy! Got a 2022 Bronco! I would recommend Fort Mill…read moreFord to anyone!

I recently returned to Fort Mill Ford for an oil change after previously deciding not to use their…read moreservice department again. Unfortunately, this visit reinforced my concerns. During the appointment, I was informed of several "critical" issues and presented with an estimated repair cost of around $950. A previous visit resulted in a similar experience with a bill of about $1,450. When I asked to see the parts that were supposedly replaced or failing, nothing was available for review. I also found it surprising to be told that certain components--such as O‑rings--were leaking at only 50,000 miles, especially since these are generally expected to last significantly longer under normal conditions. I'm sharing my experience so others can make informed decisions. Based on multiple visits with similar outcomes, I personally do not feel confident returning for future service or sales.

Ryan is the best and always makes sure my car gets taken care of when I bring it in to get…read moreserviced! The guys are always quick and efficient, super friendly staff! I highly recommend this location for your service needs. They're the best!

Purchased a used car before photos were even uploaded to the website. My salesperson, Steven, was…read moreeasygoing, responsive, and never pushy. He made the buying process smooth and never made my questions feel like an inconvenience. The issues began at pickup a few days later after the vehicle was certified and roof racks were installed. The very next day, the Bluelink app showed a maintenance notification. I contacted Steven, who quickly brought it to the service team. I was told it was likely just a test and not to worry unless a check engine light appeared. That didn't sit right, so I contacted Bluelink directly and was told this was not normal and should not be ignored. When I relayed this back to service, I was told I could bring the car in, but without a warning light nothing would show, and the notification was "in the cloud." A week later, after heavy rain, water began dripping from the interior roof near the sunroof controls and rearview mirror, soaking the center console. I reported it immediately and was initially told to wait a few days, though they got me in the next day. I had to drive 45 minutes and was given a smaller, lower-trim loaner that barely fit my car seat. When I raised concerns, a sales manager (Tim) blamed the situation on the salesperson for not escalating sooner rather than taking accountability. In a later conversation, he also contradicted himself--after previously acknowledging my need for space, he told me he never said I'd be put in a comparable vehicle and claimed I was remembering incorrectly. That interaction was frustrating and unprofessional, especially seeing a new employee blamed instead of supported. Service later said the issue was a clogged drain and returned the car, but the maintenance notification remained. I was told to "give it a few days," and also told the GM would be reaching out--something that never happened. Soon after, during more rain, I noticed water inside the windshield. I contacted Steven again and he responded immediately. This time, I was told a rental would be brought to me and my car taken in for a specialist. Initially, I was again assigned a smaller vehicle until I pushed back and spoke with management. After a frustrating experience, I escalated further and connected with the service manager, Tony, who was professional, took accountability, and corrected the situation by providing a comparable vehicle and consistent updates. The dealership ultimately found a leak requiring additional work and kept my car into the following week. When the repair was complete, the maintenance notification was finally cleared, though communication around it remained inconsistent. I was also told conflicting information about whether my car would be returned to me or if I needed to pick it up. Throughout all of this, Steven and Tony were the only consistently positive parts of the experience--both responsive, professional, and willing to help. However, I never received a call from the general manager, despite being told I would, which spoke volumes about customer care at that level. Overall, I would be cautious purchasing from Fort Mill Hyundai. The sales experience was smooth, but once issues arose, it became difficult to get clear answers or accountability. I would absolutely work with Steven again, but not at this dealership. As a family with multiple Hyundai vehicles, this experience ensures we will not be returning here for future purchases.

My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

My Tahoe blew its engine while driving to New York. With over 120,00 miles I was looking at a very…read moreexpensive repair. Many dealers would have taken advantage of my situation but the staff at burns did the opposite. They were helpful and upfront dealing with my situation. Not intending to make a sale, the service department was more than willing to make the expensive repairs but asked me to consider taking that money and put it into a down payment on a new vehicle. I decided to go ahead with a new vehicle. The sales team was one of the fairest I had ever worked with. Again the new my situation but treated me fairly and found the vehicle I needed, closed the deal and out the door that afternoon. I wish I had a dealer like Burns near my home. I highly recommend.

We bought a new motor 2025 for our 2013 Chevrolet truck. The motor blew out January 2026. Took it…read morein for warranty and Burns has been working with GM. They tried piecing it together and finally decided to order a new motor after six weeks. The motor came in this week and we are being told now that the holes for the spark plugs are stripped out. They also had to order a new radiator that was damaged when the motor blew out. I contacted GM and between Burns and GM they blamed each other. Both are useless. Burns likes to converse by text. So we are back waiting going into the seventh week. I have always been a Chevrolet buyer for over 50 years but no longer. I just need the truck fixed and be done. Dell Bumgardner

only Dealership I have ever went to or dealt with that gave me a contract to sign for a price and…read moresigned it as well but then turn around and ask for an additional $2,000. Stating the trade in was not as good as they first agreed too! Drove over an hour for the second time to finish this deal for them to cancel. Worst customer experience I have ever had, made me sign paperwork saying the vehicle I was buying came with no warranty "As Is" but i guess that doesn't apply to the trade in price they negotiated.

Great service & attention to detail. They repaired what another dealer missed. Reliable, responsive…read more& great service. Roger & Brandon were very helpful

I could not be happier with CLTmobile. Excellent customer service, and an absolute pleasure to…read morework with. I used them for a mobile pre-purchase inspection. They were prompt, punctual, and extremely thorough. I highly recommend CLTmobile!

My dad was an engineer and he loved to show me how to fix things; I got into bmx and motocross at a…read moreyoung age. I learned how to do everything to my bikes; then cars and anything else I could fix or build. At 55; still love to do things myself, but I can't do everything and I hate taking my cars to dealerships. Next best thing is to find a good independent mechanic. Luckily I happened to find CLTMobile online! I actually invested in a mobile brake repair business about 3 years ago but have often thought how great a full service mobile mechanic would be! I messed up an electrical connection on one of my cars by accident doing some service on it. I could not fix it. My wife needed that car for work within a few days and my time was limited during that time to get it somewhere to get fixed. I called CLTmobile and got an appt booked right away. Mechanic came on time; he was super nice and very knowledgeable. He did a terrific job at a very affordable price! I will definitely be using them for all my automotive needs going forward that I can't fix myself. I love seeing the younger generation building a great and much needed business like this in Charlotte.