May 2026. Keffer Hyundai's Finance Department with Ty Dickerson and his associate was great to work with as paperwork had to be resubmitted after the departure of an employee. All was resolved in a timely and courteous manner. read more

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!! My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, "they said if you're not buying, you need to leave." I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who "they" were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)--no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn't want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: * Being told a vehicle was available that did not match what I requested * Refusal to provide pricing transparently * Being rushed during negotiations due to personal obligations * Being told to leave while actively considering a purchase * Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed. read more

We had purchased a 2024 Tuscon from them , was happy about it. Then this past Nov.2025 purchased a 2025 Tuscon hybrid from them only to find out they got our balance from service contract as a down payment on the 25. We refinanced the 25 with our bank, lower rate, now they are keeping $3,161.57 from our ser.contract said it would be subtracted from our new loan at the end of loan. Went to our banker today and was told that was not true. So they gonna get away with stealing our refund!!! DO NOT DO BUSINESS WITH KEFFER HYUNDAI. THEY WILL RIP YOU OFF. WE WILL NEVER BUY ANOTHER CAR FROM THEM. James & Debra Setzer read more

Purchased a vehicle from the Hyundai dealership on Independence Blvd in Charlotte and had a very disappointing experience after the sale. At the time of purchase, both the salesperson and manager agreed to provide floor mats since they were missing. After multiple calls and even going back in person, we kept getting told they were "not available yet" but would be provided. Now that the salesperson is no longer there, the dealership is refusing to honor what was promised. A dealership's word should stand regardless of employee turnover. This could have been handled easily, but instead it turned into poor customer service and a lack of accountability. Would not recommend based on this experience. read more

I purchased a certified used 2025 Ioniq 6 From Keffer in January for a reasonable price. The sales rep (Leslie) did a great job of representing what the vehicle was to us and John Perez in the service department stayed connected. The reason this was not a 5-star review is not the dealer's fault but that of the person who had initially leased the car and returned it with hidden problems, as switched tire sizes, rims and used a matching sticker that covered up an air flap dent with unknown internal damage. When I noticed the front air flaps were not correct, I had it checked by a local dealer who also found the internal damage. Keffer reimbursed me for that and then fixed the internal issues as well They also replaced the rims and tires to the right size and fixed all correcttly. That problem was a fluke but Keffer did make it right and provided a new loaner as well. I would certainly buy another car from them (and Leslie). read more

I want to share my experience at Keffer Hyundai as a warning to anyone considering doing business here. I originally leased a 2024 Hyundai Elantra for $232/month on a 36-month term. While servicing my 2024 vehicle I was persuaded by the dealership to "upgrade" into a 2025 Elantra Sport, after they repeatedly assured me- verbally and during the sales pitch -- that the car included Bluelink/remote-connected features. That was completely false. The 2025 model I was sold does not include Bluelink at all. Once I discovered the truth, I immediately contacted Hyundai Consumer Affairs. To his credit, the General Manager, Felipe, reached out within two days and listened to my concerns. However, when I came back to the dealership to resolve the issue, the only option they offered left me absorbing over $6,000 in negative equity from their mistake. They were only willing to take a $1,600 loss, despite the fact that I was misled into trading in a perfectly fine leased vehicle based on inaccurate information. In the end, I was pushed into upgrading again - this time into a Hyundai Sonata- at a much higher cost. My monthly payment jumped from $232/month on my original 2024 Elantra to over $750/month, simply because the dealership sold me a car under false pretenses and then couldn't undo the damage since they had already sold my low-mileage lease. Yes, Felipe secured a low 1.99% APR, but that doesn't erase the financial fallout caused by the initial misrepresentation. This experience has been eye-opening and financially painful. It proves how quickly things can go wrong when a dealership prioritizes its own protection over transparency. Once you drive off the lot, even if you were misled, you're the one left holding the bag. I'm giving two stars only because management did respond- but the "solution" still left me thousands of dollars in the red. This entire experience has been unsettling and financially painful. It's a harsh reminder that once you drive off the lot, the dealership will ultimately protect its own interests, even when misleading information was involved. Based on my experience, I will definitely do my due dilligence before signing a deal with Keffer Hyundai or any dealership for that matter moving forward. Lesson harshly learned honestly and is hard to talked someone out of a lived experience at the end of the day! read more

Keffer Hyundai - Car Dealers Near Me - Matthews, North Carolina

I just finished my 32,000 servicing at Keffer Hyundai for my 2023 Hyundai Tucson Hybrid. I accepted their recommended servicing of replacing the coolant and brake fluid and fuel injection servicing, totaling almost $1,000. Trust the dealer to know the required servicing, right? Out of curiosity, since it seemed like a lot, I checked the car's manual when I got home and was disappointed to see the Hyundai doesn't recommend the brake fluid be replaced until 48,000 miles, and doesn't recommend the coolant be replaced until 80,000 miles, and only recommended inspection of the fuel system. What a rip off. Check your manual before bringing your car in for servicing to this place to avoid paying for unnecessary servicing! read more

Worst dealership I've ever been in. Walked in just last Friday to inquire about a certified pre-owned car. After 2-3 hours, they offered a trade-in deal but couldn't confirm the offer because their wholesale person didn't picked up the phone. They promised to call us back and email us the offer the next day. The call and email never came even-though we call them again repeatedly throughout the weekend. I just walked in today to get the quote and was left hanging. Several different salesmen approached me to try to sell me a different car. Finally they admitted that they no longer have the rebate to offer me the same price they mentioned on Friday. What a waste of time!! AVOID THIS DEALERSHIP! Sales people are unprofessional and would lie to you. read more

Yesterday I went to Keifer Hyundai off Independence in Charlotte to get an oil change and came away with a new car. I saw my previous salesperson Richard Tillman who sold me my 1st Hyundai. It was limited edition sonata and I loved it. My 1st Sonata was not purchased from Keifer, so to see a person that I trust was quite rewarding. I was able to get a 2025 Limited Edition Hyundai Sonata with all the features of my car but this car is a Hybrid. My car had so many miles but Ty, the Finance Director showed his skills and helped me keep my payment where I needed it to be and I got an amazing warranty with 4 free oil changes. I loved my 1st car but I know that I got a great deal because I trust Richard. He listened to me when I told him what I wanted. Shout out to his wife "you trained him well". LOL Some men do not always listen. He listened and provided quality and honest feedback. I am a retired school teacher and this should be my forever last car. But if I do decide to buy another car, I will definitely find Richard Tillman and purchase from him. Thank you Keifer Hyundai, Ty (Finance Director) and Richard Tillman. read more

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It has been almost 8 months since we purchased new Car from Keiffer on Indipendence blvd charlotte nc. Theu failed to follow our instruction regarding the title ownership. We were told to go to motor vehicle dept to correct the title which cost $47.00 and 2 hour wait. Went back keiiffer dealership to get reimbursed and were check will in mail for $100.00. Returned 3 times spoke First manager which has left his position Sam Quina. On 5/11/25 Again spoke to new mgr.Felipe Hernandez. Again reassured check will in the mail. As of 9/7/25 nothing has been received. Based on all terrible Better Business Bureau reviewes i m sorry that purchased the new car through this dealer. They have a big problem with paperwork regarding titles ,not getting tags for people for months after purchssing the car. One customer putchased a new car for 60 days didnt received title or tags so the customer was forced to rent a car to go to work while his new car eas sitting on his driveway and paying finacing payments. Warning read Better Business Bureau complaints before buying a car. read more

Bought a 2013 sante fe sport from there within 3 months of owning it had to replace catalytic converter and noticed it burned oil every 2 weeks still having same issues will be calling them soon someone needs to fix this issue immediately read more

Car shopping for a new car for my mother . Pulled into Keffer Hyundai and was greeted by Harold Cruz. He was the best! Very thoughtful friendly and just all around great! He found her the perfect car! The next day had some questions on how to work some things on the 2025 tucson so pulled in, luckily he was there to answer our questions. He was knowledgeable and answered all our questions and helped us tremendously! Shout out to Chris and Eden as well!! read more

The WORST !!!I bought a new 2025 Palisade April2. I was ready to pay cash but they told me in order to get a $1200.00 discount I had to finance, so I did. I call my insurance company before I left the dealership to verify that it was covered and my Subaru was also covered, I was just transferring my tag to the new car, They said no, just take a 60days temp tag and they would process all the paperwork with the SCDMV. I sold the Subaru on April 4, and cancelled the insurance. After 10 weeks we still don't have the car registered and my driver's license has been suspended for no insurance on the Subaru. A real MESS, HELP ME SOMEONE read more

We have been clients of BMW for more than 7 years and the customer service that we received from Paul our salesman and Chris the sales manager was beyond impressive. They made our car buying experience so much better and easier that we decided to buy a new palisades from them. Paul has gone above and beyond the extra mile to make sure our experience was smooth. From delivering the car to our house to being able to sign all the paperwork and documents from the comfort of our home. I will definitely continue to buy from these guys! If you are tired of the same luxury dealership that treats you as if they are doing a favor I'd suggest give keffer Hyundai Matthews a try. They have a huge selection of vehicles with all the options that a luxury car have plus all the people working there are great! 10 stars!! read more

2 hours for oil change and inspection. When I ask if it was almost ready they told me techs had a meeting. Will never use them again. Twice it has taken 2 hours to do 30 minutes work and way over priced read more

What a disaster. The service department tries to upsell on things that don't need to be done (no, I don't need a new cabin air filter after 5,000 miles) and they seem to relish making you wait with the hope that you'll start looking at buying something else. These are the very people who give car dealerships such a bad reputation. And when I asked for Sam or Ethan - the sales managers - to give me a call back, they didn't even bother. Shows how much they care about the customer -- zilch. read more

Unscrupulous Practices!!! This dealership should be ashamed of itself!!! Three years ago I leased a 2022 Elantra Hybrid from Keffer Hyundai. Overall, I have been pleased with the car, especially the great gas mileage since I commute. Yesterday, I went into the dealership to discuss my end-of-lease options. I really wanted to lease another vehicle or upgrade to a Sante Fe Hybrid, but I had the WORST customer service experience EVER. I am absolutely aghast at the treatment I received. First, the salesman flat out tried to convince me that I had to pay for my extra mileage if I wanted to buyout the car. He told me that I had to pay 75 cents a mile (LIE, it's 25 cents) and that $10,500 would be tacked on to the car's value, so I would basically have to pay the original MSRP of the car. I got my husband on the phone and he argued with the salesman that excess mileage only matters if I choose to walk away from the car. Finally, the salesman conceded that my husband was right after he spoke with his supervisor. Although this was an unsettling situation, I tried to brush it off that the salesman was inexperienced or misinformed on leasing practices. I decided to go ahead with the buyout of the car at the dealership, but then the finance representative came back with an APR of over 8% which is incorrect not only a used car but also for my high credit score. I balked at the payment, and told him that I was going to shop around for a better rate. He then proceeded to look me in the eye and lie straight to my face and told me that I HAD to use Hyundai Finance since that was who my lease was through and after a month I could refinance with someone else. At this point, I got up and walked out of the dealership. I was so upset by this treatment which felt very much like a shake down at every turn. I filed a complaint with Hyundai corporate and sent an email to the general manager of the dealership. The general manager did due diligence and called me four minutes after receiving my email; however, he claimed that in those four minutes he did a quick audit of the situation and had a sit down with the individuals involved, which seems miraculous in FOUR minutes. Basically, I feel like the general manager gave me lip service, and I still feel as though this situation is unresolved. I am not sure what to do next, in order to feel some resolution on this issue, especially if this how the dealership operates---I can only imagine how many people have been taken advantage of and forced to pay high payments and car prices. read more

Drove almost 4 hours to look at a Sonata. Keffer Hyundai is a huge dealership. The showroom is very clean. My sales rep let me take it for a spin with no hassle. Everything felt right. My finance guy crunched the numbers and got em where I wanted. Drove the car home. There was an issue was with obtaining my registration and license plate that jammed me up for almost 2 months. Long story short, With patients and persistence on my part they took care of it = Happy customer. I would recommend purchasing a vehicle from this dealership (just make sure you get your registration and license plate ASAP). Thanks Keffer Hyundai read more

Keffer Hyundai - With a full moon behind me Thanks Keffer Hyundai - Car Dealers Near Me - Matthews, North Carolina

I've had two separate times where the service department has failed to return the car to me in the same condition as I had left it. the first time I took my car, there was a recall for the trunk latch. when they gave me the car, I thought everything was fine. I opened the trunk the next day, and when I went to close it the trunk lid wouldn't close. Turns out the technician took apart the truck and never put it all back together. the cover pieces were all loose and the latch mechanism wasn't plugged in. I had to take the car back just to have them finish the work they started.the second time they screwed up with last week. I took the car to balance the tires. everything seemed fine and i drove off. today, when I was getting my mail I noticed the front hubcap was "bent". I thought it wasn't seated correctly and went to give it a bump to put it back in. it it wouldn't move. as Ilook closer, I notice the valve stem was missing. that's when I realized, THYE DIDNT PUT RHE HUBCAP BACK ON THE RIGHT WAY!!! There a little notch for the valve stem to come through and they managed to completely missed it! They put three of my four hubcaps on wrong. I now have to take the lug nuts off and reinstall my hubcaps correctly since they couldn't do it the first time. I'm extremely disappointed with the service quality of they're technicians. The customer service folks are are great. i guess I need to find a place with more competent service people to get work done on my car read more

If I could give this place zero stars I would. I should have believed the people when I watch the YouTube video of how dishonest this place was. But I wanted to give it a try myself after going here for an alignment. When I picked up my car most of the paperwork showed all the tires still in red. The mechanic came out and said that there was nothing that they could do to change that. That's just how it was. I brought it back a few days later and it went over to the Genesis dealership next-door when I got the paperwork, all the alignment was in the green. This place pretty much lied to my face. Made me come back a few days after sitting there a few hours just to sit a few more hours after they lied to my face. I had a manager call me afterwards and reach out via text message about how the experience was. Please save your money and go somewhere else. This place is known for scamming people. Literally all you have to do is search their name on YouTube and you will see how they scammed a lot of people. If you've gotten work here in the past, you should go out to your car right now and doublecheck that they actually did it. I wouldn't be surprised at this place is changing peoples oils and not actually giving them new oil. Or changing filters. When I say that this place is a huge rip off and scam I mean it. Look at all the other reviews. If you're thinking about getting your car worked on avoid this place at all cost and I mean all cost. I wouldn't trust them even putting air in my tire. read more

Do yourself a favor go anywhere but here! Not sure what's worse the Sales or Service department. By a brand new car and maybe it will work but not for me! read more

While I live closer to 2 other dealerships, we always end up going back to Keefer. George Athens (sales) is the BEST...honest and always will return calls emails and even messages very quickly. This is our third car (2023 Palisade) that we have purchased and just love the dealership and staff at this location! It's worth the drive! read more

Keffer Hyundai - 3rd New Car from Keefer - Car Dealers Near Me - Matthews, North Carolina

the receptionist was very rude and likes to use derogatory comments just seems like a very toxic place

June 7th paid cash for a new car. Buyers remorse and they wouldn't take it back. Tried selling on my own but have no Tiltle. After 5 weeks they "noticed" my Title package was never sent in. I found out calling DMV. Then they sent it in filling in my bank as the lien holder. Today 7/17, DMV still has my bank as the lien holder, I have no Title, and nobody will respond back. This includes 5 emails to Jim Keffer personally. Hyundai Corp only deals with warranty problems. Not driving so I don't add miles to car, therefore have no car after paying them close to $23,000. Major pressure from sales and incompetence from finance, accounting, management etc. STAY away and drive to another dealership. BEWARE!. DISHONEST read more

Religious discrimination on display. When asked if work could be conducted with short to no notice the dealership was informed it is holy week and work can commence after Easter (a new hire being four days after interview instead of the day after). They hung up on the prospect right after hearing about holy week and Easter. Christians and those who respect religious autonomy should take their business to a different Hyundai dealership. read more

5/5 stars for Jeremy C! I highly highly recommend him. I was nervous about car shopping and having a stereotypical "pushy" salesman, but he could not have been more genuine, kind, and endearing. I don't think I would have had a better experience anywhere else or with anyone else. Overall, the rest of the staff was kind and thoughtful as well. Sweet folks! read more

Paid off the Hyundai loan and it's been 3.5 years rolling into four years since that moment (yep ... Paid it in a few months) and they have yet to reimburse or send my GAP INSURANCE money. GAP insurance is directly with the lot. The price may be decent but this isn't normal; nor par for the course from any dealer. read more

My daughter purchased a Car on Nov 19th 2022 from Keffer in Mathews. To this date her temporary 30 day tag has expired and Keffer refuses to extend the tag. The Vehicle is still not registered with the NCDMV. Keffer never had the Title and still does not. NCDMV has ordered the car off the road as it is NOT legal to be driven in NC. So my daughter has a car which she cannot drive. She is using my car for work and I have no car to drive. read more

Simply put Keffer Hyundai is dishonest. We were in the market for an electric car and wished to purchase an IONIQ5. When we called Keffer, they said that we were lucky that they had one in stock so we rushed over for a test drive. During the interaction, we were reassured multiple times that this vehicle would qualify for the federal tax credit. What the salesman didn't tell us was that this was actually a used car. Despite the car only having 200 miles, someone returned the car to the dealership, and thus it no longer qualified. On the vehicle info page, the salesman marked it as a new car, but when signing the contract quickly changed it to a used car on the paperwork. When we tried backing out of the contract due to an obvious bait and switch, the salesman and manager were nothing but unprofessional. I understand that cars are in short supply, but it seems that car dealerships and particularly this one has lost its way. We never complained about paying over MSRP. That's what it is in this market. But you can't flat out lie to the customer. When the pendulum swings the other way, and dealers are begging you to buy, remember how Keffer treated its customers during this time. read more

The only reason I don't give this dealership one star is because I do like my Elantra and I think I got a good deal on it, of course, through no help of theirs. So to start-- the buying process was what it was... they tried to up sell me and I declined. The issue though, is that even after I declined, they tried to roll the cost of things I specifically said I do not want, into my contract on the back end. Thank goodness I read everything, because they tried this scheme at least three times. Then, I was told that I will be able to transfer my old tag onto my new car. That ended up being the biggest headache, and the dealership was not helpful at all in assisting me with the dmv in the way I think they should have been for something that was obviously a clerical error on their part. I will say that Sarah handled these issues in an adequate way, but definitely not great customer service. I don't think her manager, Gabe, was very polite or helpful either. I dislike that so much time has been taken out of my* life to handle things that I was under the impression that the car* dealership should be handling. I will likely never* frequent this dealership again and I would discourage you from going as well-- if for no other reason than you don't want anyone to switch up numbers on you in the final hour after trying to wear you down. read more

Upfront Summary: Buying experience is euphoric and amazing but think you like it now, wait till you have to bring it in for service. Gave Hyundai brand a chance, trusted the brand, and has been a letdown unfortunately. Keffer Hyundai service needs an overhaul. Purchased a brand new 2011 Hyundai Sonata Hybrid From Keffer and don't get me wrong the sales side of the house is top notch, great buying experience. But I would say if I ever buy another car, start with the service department and look at the marriage you are about to get into, and if you lift the veil on keffer Service department you'll be in for a shock. The car made it 45,000 then needed a new axel, at 56,000 new transmission, 65,000 new lower control arm, 90,000 ac broke and now the transmission is again being jerky. Time to divorce this car and most importantly the keffer hyundai service center. Hyundai really would be a good brand if they actually invested in service departments but that's not their model! read more

I definitely would not recommend, had an appointment for a simple oil change, waited for over 3 hrs had people that came in 30-45 min after me leave way before me. Even the last time I came they had to keep my car over the weekend I came up to retrieve something out of my car and had to wait an hour cause they couldn't find my keys. The service advisors doesn't seem to care. read more

Outstanding customer service, efficiency and professionalism. Marcio was our sales agent and went above and beyond for us. I highly recommend this dealership for excellence in absolutely everything. read more

UPDATE: ***FRAUD ALERT*** 1. Turns out Keffer Hyundai misrepresented our "new" vehicle. We were fraudulently sold a "new" vehicle that was actually registered to the dealership as a loaner vehicle. We are in fact the second owners of the vehicle. 2. New vehicle maintenance warranty is now invalid as we are the second owner. 3. We were sold "extended" maintenance warranty which does not cover the vast majority of maintenance that is included with a new vehicle. 4. The General Manager has failed to return our multiple calls. Next step attorneys, Hyundai USA, BBB and extensive social media reviews. 5. Special thanks to Gastonia Hyundai for alerting us to this fraudulent activity. DO NOT PURCHASE from this dealership. We were lied to to get in the door (which apparently is a known issue according to the sales person Jennifer) and it hasn't stopped there. Our new vehicle was due to be delivered on Friday last week. They understood the urgency to us at the time of purchase. We were assured that it was coming on one of two trucks that were to be delivered on Wed or Thursday last week. It's now Tuesday, the money has been in their account since Friday and now they can't tell us where the car is or when it will be delivered. I reached out to the sales GM Brett on Friday. He made all the excuses in the world and promised to phone me back on Friday. Still haven't heard anything from him. I have reached out to Andrew on the finance side and heard nothing. I have requested info for their legal team and again, heard nothing. This sale was egregiously misrepresented. read more

I'm a diehard Genesis owner. I'm now on my 4th Genesis and about to purchase number 5. Not at Keffer Hyundai! Keffer has the worst customer care of any dealership I've experienced. I grew up in Charlotte in a family that has worked in the car business for many years. You name the dealership and my family was involved in some aspect of management, sales, service and customer care. This dealer can't even work the switchboard properly much less provide excellent service for your vehicle. The Keffer reputation has taken a nose dive. Jim Keffer you should be ashamed! I miss the OG style of customer service. Rick Hendrick Dick Keffer Buddy Boyd The Genesis luxury brand is a failure at Keffer Hyundai. Service= Terrible Communication = Terrible Survey= Worthless read more

My sales guy name was Chuck. Great services provided by him and it was quick. Remembers me everytime I come in. The service department is the only department not together! Very slow. 2 hour plus wait time for an appointment oil change. I'll go somewhere else for this service but besides that no complaints read more

Avoid this place at all costs, they make you sign an arbitration agreement because they know they buy bad used cars, upmarket them and sell them with "180" point inspections and deceiving sales promises and then tell you that the car is not their problem. I am not the only customer they've decided on a car and had to spend thousands on repairs on a lost cause. Terrible people. read more

I love my Kona SEL 2019 it has everything I was looking for an then some Had to change my rating after I had to request a copy of my contract since I didn't get one. Only then did I find discrepancies in the $$$$$ I pay. Do your homework..Kelly Blue Book sets a 'Fair Price' for ALL new car sales price. I went in there stating that price. When the actual paper was presented to me ALL this other 'stuff' which was told to me, 'We do this for you an that for you ,for the next 3 yrs..Implying its FREE when actually 'I'm paying for it'...that was never made clear to me or I would not have agreed to it. Be firm with your decisions an money when you do go there. Do not sway unless it's in your favor. About 30 days later I had to request copy of my sales contact because I was not given one an then the print was so small I need a magnifying glass to read it. Ladies take your BF or Husband or brother with you The Male ego is still something women coming in to buy a car have to deal with. I'm 63 seen it many times. Was hoping dealerships had given men training to stop it. We women don't want to be 'Gazed or Stared down'or Flirted ' with when ALL we want is the NEW CAR. No one should have to be intimidated into buying anything. Laws are in place to address that now. read more

Keffer Hyundai - My new ride Kona SEL 2019 @ Keffer Hyundai - Car Dealers Near Me - Matthews, North Carolina

I purchased a 2023 Santa Fe on Dec 8 2023 and was told to pick it up the next day after cleaning and washing it for me. I pick up this car and stop at BJ's for a few items and push the button to open the trunk door and it open and putting items in I push button to close , it would not close , it would come down and go back up . I call the dealership told them what was happening with SUV I was told to hold both buttons at same time and it would reset it self .It did not reset or close, the door was off line on the left side so I tied it shut and park it until Monday morning then had it towed back to dealership . I was then told it was my truck and that I would have to file a claim with my insurance . I had it towed to body shop where I was told the door has a manufactory defect but Keffer Hyundai has not help and will not return my phone calls. I shop this dealership because of the name that has been in the town for so long . Because of this I have only drove the SUV one time and still can't use it. Be aware of this business . Melvin T. read more

For the most part my experience was okay. 75% of the purchase was online. Janette who delivered my car was so nice and kind. 5 Stars. Janette was my favorite of the one I communicated with. She provided wonderful customer service. I bought a 2023 Hyundai Santa Fe and I love it. I am also still waiting on copies of my paperwork for the car. I am STILL waiting to hear about my license plate. Less than 2 weeks left on the temporary tags. I called and got put on hold for 10 minutes, and had to listen to sales peoples personal lives. Then got to hear them get scalded for watching movies on their phones, then got hung up on. I want to repeat the Santa Fe is awesome that's the only 5 Stars I am giving this company. read more