Service has been quick and efficient. I really like how the service technician will send a video overview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo. read more

This dealership does not live up to the Hendricks promise. I purchased a vehicle almost two months ago from them. A couple of weeks in I told them I was very unhappy about the process and wanted to return the vehicle. Keep in mind, we purchased 3 vehciles from Hendricks this year. They informed me the vehicle had to be titled first. Since they use a 3rd party (Beacon) to process their titles, I figured I could catch it eariler enough in the process to save money. It was a hard "no" for that. So I titled the truck and asked them what options I had. We looked for other vehicles in their network. I asked about a couple of them and the person said that they may be able to take a couple of hundred off since it was not their primarly lot. So we talked about a buy-back. They essentially offered me $2727+ less than what I purchased the vehicle for with added fees and taxes. I have driven the vehicle less than 3468 miles. Bottom line: they do NOT honor what they say they are going to do. They may seem nice on the surface but they don't stand behind their word. It is the last time I purchse a vehicle from Hendricks. I spoke with Kristin Lents. She has been nice but has not offered a solution. read more

I visited this dealership while searching for a reliable vehicle for myself and my four children. I came in simply looking for help finding something affordable within my budget, not a brand new luxury vehicle. From the beginning, I made it clear that I was only interested in something realistic for my financial situation. Unfortunately, my experience with the finance manager, Jeffery Austin, was extremely upsetting and degrading. Rather than treating me with respect and professionalism, he made hurtful and discriminatory comments, stating that he was "tired of single mothers coming in trying to purchase cars they cannot afford." What made the situation even worse was that he refused to properly show or explain the breakdown of pricing to me. Instead of listening to what I was asking for, he assumed I wanted a brand new vehicle and proceeded to belittle my situation. At no point was I asking for something unrealistic. I simply wanted guidance and help finding a dependable car for my family. The way I was spoken to was humiliating. I already have enough going on in my personal life, and to be treated this way while trying to provide transportation for my children was heartbreaking. I left the dealership in tears, feeling embarrassed, insulted, and honestly made to feel less than human. If I could not afford a particular vehicle, that would have been completely understandable. What was not acceptable was the complete lack of compassion, professionalism, and basic human decency shown toward me during this interaction. I came to this dealership expecting kindness, respect, and professionalism, but instead I left feeling mortified and emotionally distressed. No customer should ever be treated this way for simply asking for help. I will be reaching out to corporate regarding this experience and requesting that this matter be taken seriously. I truly hope management addresses how customers are spoken to so that no other person, especially a parent trying to care for their family, has to go through what I experienced. This is not a dealership I would recommend to anyone looking to be treated with dignity and respect. read more

I don't usually take the time to write reviews, but this experience absolutely deserves one. YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing! read more

The service advisor was nice and making the appointment was easy but,I have issue with the technician lying about the time to complete a job. There is no way possible for an experienced, trained and certified technician to take 1.5 hours to replace ONE GASKET. The bracket has two screws and there are two electrical connectors to disconnect, remove the item, clean the area, replace the gasket and reinstall. That does Not make any sense when your trained, experienced and certified technician claims it will take him 1.5 hours to replace the gasket but these other services require more time and parts cost more. 1. Transmission fluid service - $152 2. Coolant service - $240 3. Replacing six spark plugs - $210 Those three services are fair prices but, to Install Vtec solenoid gasket - $402!! True Fradulant time on my work order. read more

Customer Service was amazing from start to finish! Adrien listened to all my needs and wants. It was my first time buying a car so he made sure he informed me everything I needed to know. read more

Everyone over there was very helpful and went out of their way to back each other up until I came in and purchased my new car. I especially appreciated Mark for selling me the car and negotiated a great deal & Padej for assisting me on financing. I love my new ride!!!! read more

Just bought a 2026 Acura MDX advance and I highly recommend asking for Mark Mahshie. He made what can often be an overwhelming process feel easy and enjoyable! Mark was friendly, knowledgeable and never made me feel pressured. I couldn't be more pleased with my purchase and the level of customer service I received. read more

Purchased a certified preowned from this dealership. Initially, the buyer process was easy and the staff was very accommodating. Communication was quick and got through the process fast/easy. After the purchase, all I got were ghosts. Had to take the car into a Acura dealer 4-5 times in less than 6 months with 2 of them being oil leaks. Can't support a dealer that doesn't back their product in the long run. Certified cars you pay extra to not have a headache. I'm not sure if their inspection processed was flawed or what the issue was, but multiple things were missed. I would recommend a different Acura dealership in the area that is not Hendricks. read more

If I could give one star I would. I've never been so disrespected & ignored in my life. To go to a dealership & be ignored twice is unacceptable. Was it because I'm a woman or the color of my skin? I understand everyone has bad days but to be a dealership where hospitality & customer service are the number 1 rule it is frustrating to have to look for cars outside of where I live due to people not wanting to help. When asked about cheaper cars multiple sale associates comments were laced with attitude. Would not recommend this dealership if you are a single woman looking for help. read more

Brought my car in to initially surrender the lease I was on. However worked with Mark and Danny to do a buyout. Thanks for looking out gentlemen! read more

I have four cars from Hendrick before, but the Acura dealership has taken well care of me throughout the years. I will have to give a shout out to Eddie Roseman who's always looking out for me when I have any questions. I will probably buy here again in the near future. read more

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Buy a car can be a headache from finding the right model to the right brand. But sometimes after you found the car, the salesman will push you to buy or they just care about the sales. Not the case here, I had a great experience with Jim. Jim is very personable and care about his customers ( should I say customers I felt like I made a friend). He went above and beyond to take care of our family. After test driving three cars within two weeks, we finally settled with the Integra. While in the middle of the week deciding what to buy, he sent us an email with more choices. I am happy to buy a car from Jim and his team at Hendricks Acura. I can't wait to go back to talk with Jim while serving my car there. I will try my best to buy a car from Jim and his team in the future. read more

I purchased a 2021 Honda CRV Touring from Hendrick Acura. I found the vehicle on Autotrader. The salesperson, JB Tillery ,was very helpful and patient with us. We wanted to be certain that the cargo hold was the right size for our stuff . . . including my husband's wheelchair. JB was happy to accommodate us by arranging suitcases, a cooler, and the wheelchair. There was no "hard sell". I could not have asked for a smoother process. read more

Purchased a New 2025 Integra from dealership Monday , Carlos Jordan(salesperson) was spot on with his attention to my details. Thanks for JOB well done, you got my business!!! read more

Thank you Christy Owca for getting my car in so quickly and for making the process of getting my oil change so easy. The quality of work was great and the service center was pristine. I recommend Acura Service department for any car needs. read more

Hands down love the Hendrick Acura dealership off Independence! While still under warranty I prefer to take my RDX into the dealership, and this dealership has a lot of great service based & shopping based offerings. Since when I purchased my first Acura back in 2014, to today, I'd say they are one of the more advanced service centers I've been to (having lived in Texas, Georgia, Illinois, and Virginia). I love the video/virtual guides with each service center appointment, the text conversation (either via SMS or iMessage) with their service department, or customer support teams. Not to mention, waiting on-site at the service center is a breeze as I have access to high-speed Wi-Fifi, opportunities to shop around at (maybe) my next Acura purchase, and getting real-time updates via the aforementioned services. I'd highly recommend this service center, dealership, and Acura as a whole! Just need Acura to get electric vehicles and I'll probably be ready for my next vehicle purchase! :) read more

My wife and I purchased our Acura RDX here and also use the service department for all of our vehicles. Even the non Acura's we own. Everyone we work with is always pleasant and friendly. Our experience has always been outstanding, and look forward to using them again in the future. read more

Hendrick Acura - Our RDX we picked up last year at Hendrick Acura. - Car Dealers Near Me - Charlotte, North Carolina

I worked with Glenda to purchase a new vehicle and she was extremely helpful. She answered all my questions over the course of a few days and was accommodating to my ask. It was a quick and seamless experience. I was only in the dealership for about an hour to get all my paperwork complete. I would definitely purchase from this location again. read more

We had some car issues in the family and I knew exactly who to call. Hendrick Acura and my guy Eddie Roseman, I located a SUV on their website on Saturday around 11 am and had it reserved for purchase by 1pm. Eddie made the process easy and I was able to put down a deposit after a test drive and inspection and picked up the vehicle on the following Monday morning. Highly recommend Hendrick Acura and Eddie. BTW this is the 3rd preowned purchase in 2021 from Eddie. read more

Hendrick Acura - Car Dealers Near Me - Charlotte, North Carolina

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Danny made it very easy to get a deal AND to reduce the time required for all the paperwork. Good job!

Honestly, my experience trying to establish communication with this dealership was a pure nightmare. The back and forth was utterly frustrating and disheartening for someone to get me in contact with the Parts Department via email. Long story short I was able to hear back from Freddie in parts. He was able communicate with me and confirm what I was looking for. Some days later Paul, who I believe is the manager, called to apologize for the previous situation. I'm assuming my unhappy experience finally made it to him. He told me to come in and they would make the situation right for me as the customer. I arrived on a Wednesday after work and got to meet and speak with Freddie in person. He was very welcoming, friendly, and informative. My trust was restored based on how I was treated. And I hope to use this establishment in the future for any additional parts needs. read more

First time Acura buyer here - and Hendrick Acura made the process smooth and seamless. My sales advisor, Jarrod was super easy to work with, and allowed me to handle most everything from my home 2 hours away. All I had to do was go through the paperwork, sign, and drive! read more

Glenda Morales did an incredible job helping me get my 2020 Acura TLX today! She made the whole experience fun and painless. The entire staff helped me make my first "dealership" purchase easy. They weren't pushy and made me feel comfortable. I couldn't be happier with my new vehicle! Thank you read more

I bought a 2020 certified Acura MDX a couple of weeks ago. I questioned the tread life on two of the tires. The salesman said it passed certification. I had the tires checked out when I got back to my local tire shop. They said the tires had less than 50% of tread life. These tires should have never passed certification as I expected. Be careful when dealing with this dealership. read more

Cameron Sabido is a gem! He was honest and transparent throughout the whole process, and worked to get the vehicle I wanted from another dealership. No pressure, quick process to sign and drive. 10/10! read more

I could not recommend more purchasing a car from Hendrick Acura!!! A family member recommended this location to me! Make sure to ask for Mark Mahshie when you arrive! He helped me as I purchased my Acura car, and was so knowledgeable and helpful finding the perfect RDX! Once purchased Padej Yakamna helped me with all of the paperwork! Seamless process! Thank you to the both of them for such an amazing experience and I cannot wait to come back! read more

My first service here was great and Austin was a gem at being my service advisor. Very attentive and addressed all needs and concerns, all covered under my Acura Maintenance plan. I even had some free time to explore the showroom and experienced some 1-on-1 time with the new Type S. You can say that I will never leave Acura! read more

Too late Carly. I will be driving to Columbia to an Acura dealer that actually wants my business. Good bye and good luck with other potential customers. Imagine the business you could do if your sales staff was friendly. There is no incentive to do business with you or your dealership. read more

I took my car for service recently to Hendrick Acura and had an outstanding experience. I could tell this dealership and service center definitely cares about customer service as I received the best from Keith. I normally feel like service centers try to recommend services I don't really need, but I was pleasantly surprised that that was not the case at Hendrick Acura. My car was serviced quicker than the wait time I was told (less than 90 minutes) and was shining when I picked it up, as they gave it a wash at the end of service. I will definitely be returning for future services. read more

I could not be happier with my purchase from Hedrick Acura. Paul was extremely helpful and professional. I highly recommend doing business with the team there. Paul was able to get me phenomenal deal on a pre-owned TLX. The car is excellent condition. I will be back when the wheels fall off this one. read more

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Buying a new vehicle can be very stressful and time consuming. I have purchased several vehicles, but my experience at Hendricks Acura has by far been the best. Mark Bridges was our sales consultant. He answered our every question and concern. He did everything within his power to make us happy. Padej was our finance manager. He took the time to thoroughly explain all of the details in an easy to understand way, and made sure I was comfortable at all times. At no point did I feel pressured or did I feel like I was being sold to. They listened to everything I needed and made me feel a part of the process. Emmit Scott made sure we were comfortable with all the vehicle features, and offered to answer questions at any point in the future. When you purchase a car from Hendrick Acura you aren't just buying a car- you are getting an experience. Thank you Mark for truly going above and beyond and welcoming us to the Acura family. read more

Hendrick Acura - New car purchase - Car Dealers Near Me - Charlotte, North Carolina

I took in my acura for major repairs to the tune of $3,800. I was given a loaner, got a call the next day that other repairs were needed. I was told one part was $500!! and the other one about $250 - does not include labor. I asked how would the car run without these 2 other parts. The answer was something like "well, it will run better but it won't be perfect." I called them back after thinking about this and told them to leave it alone since I would pick it up. He then says "well, would you consider paying an extra $200 and make the total $4,000 instead of $3,800, I will work the numbers." ??? Thinking he was really trying to help me and being in shock, I agreed. He called the next day to tell me the car was all ready. I'm so glad I said "and what's the total again?" - he said $4,500!!!!!! After I picked myself up off the floor I said "that is NOT what you told me yesterday! (listen to the taped recording I'm sure you'll find it) His response was "what did I tell you yesterday?" - "you told me $4,000!!" He said "ok, let me work the numbers again . I go pick it up the next day and the total was $3,800 - the original price. What on earth? Well, the car is still not perfect, still shakes which leaves me to conclude they didn't do any extra work at all and they still tried to get an extra $700!! NEVER AGAIN. When I was sent an email for a review i decided "why, you really think I trust you now?" I took my Acura to a dealer in California when I lived there and was never treated like this. I trusted every one of those guys. Beware!! read more

Had a great experience with JB. Went to numerous car dealers thru the day and ended back at Hendrick due to the car quality and price along with JB being a professional sales person. This was my sons first car buying experience and he was able to see a wide range of cars sales people and kept referring back to JB at Hendrick on how professional he was compared to the high pressure sales rep we encountered ( and lack of quality cars) Thanks JB at Hendrick read more

I paid 1000 dollar for an interior warranty and when I took the car to the dealer to fix the stains on the leather and the roof, they only cleaned without remove the stains and made excuses to make the proper warranty claim. My advice don't buy warranty from then for 200 dollars you can get a better wash instead paying a 1000 dollar wash. read more

The team at Hendrick is very helpful, honest, and want to make sure you leave content with your purchase decision. Matt is a solid sales manager who diligently followed up. We worked with Andrew for our new TLX. He was patient answering all of our questions, offered to teach us all of the new tech, and made sure we were getting the best possible price. We are very satisfied with the car and experience. This was our second purchase here and we'll be back again in 36 months. read more

I absolutely hate going to the dealership. The thought alone gives me anxiety. However EVERY time I have taking my Acura here I am so pleasantly surprised by the experience. They explain the issue and options in a friendly helpful way. As a Midwest gal I am not sure if this is a southern thing or just a great place. If I have an appointment or not I am treated just as well. They wash it well and I never have to ask for much. I would have gave them 5 stars but they take too much of my money. I don't feel like they are over charging me necessarily I just don't want to pay that much. ;) ! It makes me enjoy driving an Acura. I just need this ride to have less problems. read more

On a Sunday night I was scrolling online looking for a car after being in an accident. By Monday afternoon I was driving my "new" certified pre-owned 2021 Acura home. Eddie made it easy for me to text while working, and they had everything ready when I got there. I had the best time joking around with Padej in the finance office and what I really liked about Padej is that he cut to the chase. Eddie and Padej made it as uncomplicated as possible. I was secretly dreading buying a new car because the process usually sucks. By the way, this was my 3rd purchase from Hendrick Acura and my 4th Acura purchase. Their service has been stellar since I first became a customer over 10 years ago. I have to say, Padej was the coolest finance guy of them all though! read more

Service department is great however I can't say the same about the sales department. Personally I'd shop elsewhere many other Acura's around just because they're the only Acura in the metro doesn't mean you can't shop around. I wouldn't recommend shopping here but do advise you to check out their service for quick turnaround. I don't want to mention names but I hope they use this critique to be better. read more

I bought my first RDX at Hendrick Acura 12 years ago, (almost to the day) and it served me well. So, when I needed to replace my car, I knew that it would be the first place to visit when I went car shopping. I was put in touch with salesman JB Tillery, and he was really helpful. He went over almost every option with me and explained in detail how all the new functions of my new RDX works. He and the sales manager Danny worked closely together to make sure I was going to be happy with my purchase there. The service is top notch as well. In those years that I owned my first RDX, I know I saw those guys at least 6 times a year to have routine maintenance or other repairs, and they were always very professional. read more