I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a written agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!! read more

Stay away!!! They will take advantage of anyone with low income. They add service warranties, run your credit with over two dozen crediotrs. They lie, they are crooked. RUN AWAY from here. read more

Great Call back and Customer service ! Knowledgeable and friendly sales people Brandon Jolly was outstanding working with us ! And they got our business ! read more

The new vehicle had problems since day one. Ally financial who they got to do the deal with giving us the run around to hand over the proper paper work to close out the buy back process for this transaction so Kia Corporation can close this account out. Union County Kia is a BBB certified business. But Ally Financial not BBB certified so why is Union County Kia doing business with a Financial Institution that's not. read more

My experience with Union County KIA was exceptional. They went above and beyond to help me purchase my new 2024 Niro. I had the pleasure of working with Stephanie, Larry, and Mike, who all provided top-notch service. read more

Union County Kia - Car Dealership - Auto Repair Near Me - Monroe, North Carolina

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It was a good experience with purchasing the car, but after that they were terrible to deal with. I needed them to repair a broken cupholder that the car had when I purchased it. Nate(the manager) gave me the runaround, avoiding my calls and putting off on other people, after I spent hours driving down there and placing calls. Finally the work was completed and Mike overcharged me for the repair. I definitely would not recommend buying from this company. read more

My granddaughter 2014 Kia had a recall on the hybrid battery and broke down on the highway. The recall check was scheduled at this dealership for months outs. Because the car sat for months and they couldn't or wouldn't fit us in earlier, they claim the car had mold and charged a $300 detail fee. After setting at the dealership a month, they finally stated they couldn't check the car because the car would not start and need $3100 additional parts and this still wouldn't mean other repairs would not be needed. My granddaughter is an unemployed college student that needs her car for school and to find a part time job. I have call the service manager numerous times trying to speak with them and they never respond to my calls. I have called Kia customer service and they have reached out to the dealership with no response. read more

Sold a car here. In and out in 35 minutes. Fair price. Pleasant experience. No hassle.

Told us that our car needed ALL breaks done and ALL ROTORS. Car only has 60K miles or so. Took car to mobile mechanic who repaired front brakes only. No rotors needed. And he even said that we could've waited on one side. Given that cars use front brakes much faster than back breaks, it is unlikely that the back brakes needed to be repaired at all. Especially with our low mileage. Don't trust this repair shop. $300 with an ACE certified mobile mechanic versus $1,500 at Kia Union County. There's a real trust issue there - first did we even need the back brake work and second, brakes are less than $100 at NAPA and only 1 hour of labor with a mobile mechanic. read more

I went to Union County Kia not expecting to buy a new vehicle, but just to test drive one I saw online. I was scheduled to meet with Eddie. Eddie allowed me to test drive the vehicle on my own. After the test drive, he asked, "What do I need to do to get you in that vehicle?" I told him it would all depend on the numbers since I planned to go through my credit union. Eddie ran a credit application, and in less than five minutes, he was congratulating me and handing me the keys. This was the most seamless car-buying process I have ever experienced. Eddie didn't hound me at all; he treated me more like a friend than a customer. I still feel like I'm dreaming! If you ever visit Union County Kia, please ask for Eddie. He's the best. read more

This review is specifically about the service center and not the dealership. The dealership was great. I took my car on 2/8/25 for 18k maintenance. I dropped the car off at 8am (I had an appointment) I did not get the car until about 5:30pm after having to call twice. On Saturdays they close at 4. It was explained to me that they usually accept only 18 cars but 24 cars were booked. When I turned my car on the next day, the "maintenance needed" warning came back on which means it was not maintained or.they did not reset it. When I called about it the receptionist suggested I bring it. I have no time on the week days and I live a bit of a distance from the dealership. I left a message for the service manager and waited and no one returned my call. They probably only have decent reviews because they lure customers in with the promise of $125 oil change discount if you give them 1000 points on a review. I'm really disappointed with the service or lack of service I received. I'll be looking for a different Kia service center going forward. read more

Union County Kia - After the maintenance the warning was still on. - Auto Repair Near Me - Monroe, North Carolina

Anarita is AMAZING! If you're out for a new car you definitely need to go take a visit and give her a shout. Car buying can be so exhausting... not at Union County KIA and with her! She will iNOT disappoint! Loving my new ride!!! read more

Working with Stephanie Breeden. I came to look at the SUV I saw online. At first the key wasn't available but Stephanie worked to locate I was then able to test drive. I had a payment in mind Stephanie and her group got me right at that payment. After some excellent work to clean and check out the SUV Stephanie got me all set and I was able to travel in my SUV on my trip. Stephanie rocks I recommend her for your assistance with your car shopping experience. Have faith in her to see you behind the wheel of your next ride. The best personality too, no need to be nervous about purchasing it's a friend helping a friend.. read more

Union County Kia - My new pre-owned Sorrento - Auto Repair Near Me - Monroe, North Carolina

Stephanie was very helpful helping me make the right decisions on my vehicle purchase. 10/10 would come back and ask for her.

I recently purchased a vehicle and traded in my old one at Union County Kia and had an overall pleasant experience. Bernie, the salesman I worked with, was considerate and friendly and took time to show me several vehicles. This place is also super responsive over the phone and answered all questions I had. Sadly, they are charging markups due to the car shortage and pandemic, but practically every other dealership is doing the same right now. However, compared to some other dealerships in the area, I think Union County Kia has WAY better costumer service and tends to have the highest number of new cars in stock. read more

My new Kia dealer from now on for sure. Every aspect of this dealer is on point. To start, Brittany S. is an exemplary sales rep and has both the skill and knowledge that is needed and was provided for a smooth, pain free, and overall awesome experience with purchasing a vehicle. The dealership is not only large, beautiful, and meticulously clean and shinny, but it is welcoming and non harassing unlike other dealerships we know. All the employees are helpful and kind. An individual came by and thanked me for coming in that day. I don't know his position, but it made me feel like I was just as important as the next person buying a brand new Stinger with all the bells and whistles. I was sold exactly what I not only needed but what I could afford. No hassles. Not upselling. No nonsense. Mr. Patterson in finance is not only a math genius but a genuinely nice person and easy to work with. But I need to point out that he went above and beyond to help me get the deal I needed. My financial institution was not helping with clear and concise info. But Patterson handled it like a pro and got things rolling literally. Both employees are awesome. If you want a Kia, or never seen their line up, come here for the best service and experience. read more

I couldn't be more happy and impressed with the service I received at Union County Kia in Monroe, NC. Larry Goode was my salesman and he is amazing! He's very laidback and personal and will go out of his way to make sure you get what you want! The Sales Manager and Finance Manager were awesome also! They gave me a great trade in deal that I couldn't pass up and also an excellent buy on my new car! I would like to thank them for their professional customer service and helping me get into my dream car! I highly recommend this dealership! Ask for Larry Goode when going! He will find you what you're looking for! You won't be disappointed! read more

Union County Kia - My new Tesla! Thanks Larry Goode for the excellent customer service! - Auto Repair Near Me - Monroe, North Carolina

Kia does not stand behind its vehicles. This dealership keeps giving me a different story every time I try to get my issue with excess oil consumption addressed.. read more

I went and looked at a used jeep that they had on the lot. Came home and my husband negotiated price over the phone. We were walking out the door to go get the car with cash in hand and was told by text message the car is being sold to someone else from Georgia at 5:00pm, it was 11:00am. We were told we had a deal and we were fist in line. Moral of the story, I wouldn't trust this dealership and should've know better with a 3.7 in reviews. Maybe it was a blessing in disguise. read more

Stopped by on our way back from CCU, my husband and I were looking to purchase a Telluride an have been for months due to shortage. They had a black one left we spoke to Everett got some numbers told him we would be back, he informed us it may not be there. When I texted a few days later it was gone but they had a red one. Came down did a test drive with Larry because Everette was off, Larry asked if I liked the color I said no really like the black one. Larry informed me they just got 4 in and one was black Hallelujah. After going through the paper process I was able to pick up my car on Friday 8/26. Everett and Larry both were great salesman very professional not pushy. The manger was great gave me a loner on Thursday to drive home because they brought my car. read more

Please do your research on Kia before you purchase. Kia was sued for bad engines and forced to recall and replace millions of engines. When you bring your car in there might be a 2 to 3 month wait. This dealership does not rent vehicles. You will have to rent it out of pocket and when you car is picked up you can resubmit your receipts to Kia.com. They could not give me a estimated time that I could pick my car up because of huge amount of recalls. This dealership has poor customer service. read more

Overall great experience at Union County Kia. Carlos was professional, personal, and helpful. The process was relatively smooth, as smooth as buying a car can go! Got a more than fair trade-in value for my old car. I only deducted a star because I couldn't drive the Carnival, which was another option I was considering, since they didn't have any available but ultimately decided on the Telluride. I would recommend! read more

I am not going to add any star on this one. DO NOT BUY ANY CAR HERE THAT IS NOT A KIA UNDER WARRANTY AND CERTIFIED PRE-OWNED. Also try to avoid buying from Mike if you can help it. My wife went in there when I was driving OTR and picked out a car while i was away. I didn't know it wasn't certified pre-owned and the "as is" clause got us. I got a call about a month after i bought it and they needed to replace the catalytic converter. Did not think anything of it until i got a call from my wife crying about how things when down when she was almost shut down on the side of the road with the engine puttering with the dashboard lit up like a Christmas tree. When she took it in she was surprised at the reaction and felt disregarded, only one month after buying it and was told that we bought it "as is" and basically they couldn't help us. Mike went back and forth with me until i said i might get attorneys involved and put my wife in a rental and said they would look at it. We went through months of basically my wife being told one thing and put in different loaners while they tried to fix the engine. We finally took it to Bob Mayberry hyundai which we should have went to a hyundai dealer. They took pictures and sent me pics of flex pipe, hose clamps and a muffler system that was patched together. I was notified that the engine was in engine failure, no oil and the oil had burnt a hole in the muffler. no oil in car left.. They basically stuck us with a lemon and told us we were stuck with it after putting a bandaid on it basically and now my wife and daughter are stuck driving in a car that will go out someday. All while I have a 350 a month payment. DO NOT TRUST ANYTHING THAT MIKE OR THE UNION COUNTY STAFF TELLS YOU ABOUT A CAR. THEY LIED TO ME ALMOST ON EVERY OCCASION AND TRIED TO COVER UP EVEN WHEN THEY REPLACED THE CATALYTIC CONVERTER WAS BECAUSE IT WAS COMPLETELY CLOGGED WITH OIL. Zero integrity and we wish we never went into there. I implore you to please not make the same mistake we did. Thank you for heeding this warning. read more

We have owned many kia's and have been to many dealership and this time around we went to 3 dealership in charlotte and this one by far was the most helpful and did not lie to us so. Stephanie did not pressure us in anyway was helpful in buying our new car. Showed us a list of available cars coming in and tested a few on the lot to make a d Our decision. We made a deposit to hold the car a she stayed in contact with us the entire time. When our car came in we set up an appointment to pick it up and the entire process ran smoothly. She helped us set up the functions of the car. If your looking into buying a kia come to union and ask for stephanie. She is nice, friendly, knowledgeable and a straight shooter. Love my ride and I will be bringing my car here for service. Thanks union county kia read more

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive it (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things. read more

My car was bump into the big pot hole on 01/11/22 and towed to the Union County Kia and since then my car had been parked. My husband processed all the paper work to my insurance company and everything is good. He also called to follow car workshop and Josh is the guy who handled all my paper work has been taking day off during the weekday. So THERE IS DELAY. During 01/11/22 through 01/22/22 until today NO ONE CARE TO FIX MY CAR. IT HAS BEEN 2 WEEKS KIA WORKSHOP DIDNOT DO ANYTHING. Their excuses is that they have been order car parts. That is. I called today spoke with Michael and All he saying is that " OH I SEND EMAIL TO ALL SERVICE ADVISER AND THEY WILL FIX YOUR CAR QUICKLY" I asked him "What kind of customer service is that?" I need my car to go to work and They don't care what customer need. I have Honda Odyssey for 20 years now I never have this situation. Kia service is "HORRIBLE AND UNSATIFIED." So PEOPLE DON'T BUY KIA IF YOU WANT THE BEST SERVICE. THEY ARE HORRIBLE HORRIBLE. ALL THEY DO IS WASTING TIME. THEY DON'T WANT TO WORK. THEY DON'T HIRE EMPLOYEES AND NO ONE WANTS TO WORK EITHER. KIA IS SUCK!!!!!!!!! read more

This has been one of the worst car buying experiences of my life. I love my Kia, but getting the paperwork completed (it seriously took a month) and a manager to call you back is a challenge that proves the negative "car salesman" image. I purchased the leather package but have had to wait for the dealership to complete my paper work and the original salesman to be in the office in order to make the appointment. The salesman is NEVER in the office. I've left messages for Sales Managers, but no one ever calls me back. I am truly disappointed in the lack of Customer service. Do yourself a favor and find another Kia Dealership to do business with. Courage Kia & JT's Kia are both excellent choices. read more

The nice thing about car shopping currently with demand so high is that you can tell which dealers are actually in it just for a sale, and which ones actually care about developing a relationship with their customers for current and future business. If your looking for a dealership to build a rapport with as you finance or lease a vehicle with them over any extended period of time, stay far away. The sales rep who assisted me was a very nice guy. And also more importantly very transparent. The manager however was by far the worst I've ever encountered. After getting the price of the vehicle in full and asking what areas if any were negotiable, I also expressed to him that I currently have a car rental business and was shopping around different dealers in the area to find a quality one that I would want to potentially do business with now and in the future. Once again, with demand being so high, I don't expect an insane discount or deal. I would like to know though, what you can and are willing to do given those kind of circumstances for your customers. Very dismissively, he stated that the price was final and abruptly left sending me on my way. As someone that likes to give people the benefit of the doubt, I never want to allude of any ethnic inequity of a person. However, I would be lying if I said there were not any faint remnants of this from him. All in all, some great employees at the location, but management ultimately negates that here. read more

They listened to my needs. I didn't feel sold, I felt like they valued my time. The only wait was for the finance guy to be ready to work with me. read more

Were not pushy - friendly sales men. 5,000 over sticker for their top of the line suv.. That alone sends me somewhere else. Difficult to get based on their location on a busy highway. read more

Bought a car several weeks ago. Seemed to go fine at the time. Well they lost the cashiers check my bank sent so now I'm unable to drive my brand new vehicle because of their incompetence. What an unprofessional joke. And to top it off they continually advise me to drive a vehicle that has no tags or registration quoting "ohh you'll be fine". Ridiculous read more

Purchased a 2023 Telluride at the end of January. When I went for the first oil change, I waited for an hour only to be told they couldn't change the filter because the cap was on too tight from the manufacturer and they didn't have a replacement if they broke it...so, I had to come back at a different time to get the filter replaced. Next, I get a letter for a recall in the mail and schedule service to address it. I go in for the service only to be told that it was addressed and completed when I got my last oil change. I live an hour away so scheduling appointments to drive to Monroe is a task in itself. I called back to speak to the service manager, Chris Crawford, only to be told he's sorry. He couldn't tell me why, when I scheduled the appointment, no one told me it had been done already. I'm pretty sure it wouldn't have taken long for the service person to look this up in their system when I was scheduling the service. Needless to say, Chris Crawford was very rude and I hope I never have to encounter him for any service needs. Do better Union County KIA. It probably wouldn't hurt to send your service managers to sensitivity training. read more

You notice the difference when you walk in the door! Brittany was a great ambassador to represent the dealership! She knew her car inventory, she listened, asked appropriate questions and then presented us numerous options. The discussions were honest, informative and reflective of our interests! No pressure and very understanding of what we were looking for! She knew the dealerships processes and business protocols, and everything was above board, quick and efficient! We drove away happy and content in a new car! Before we left the General Manager stopped by to thank us and we had a good conversation with him! read more

Contacted Union County Kia via their website about a car and received a prompt response. Brandon the salesperson and Mike the sales manager were polite and quick to respond to any inquiries or pricing requests. I can only speak to the car negotiation phase of the buy as we ultimately chose a different manufacturer, but Union County Kia were great to deal with. read more

I had the best experience at Union County Kia with Larry Goode. It was later than normal and they stayed open to help get me the right car. Was extremely pleased with the service and friendliness of the staff. They were not pushy, and were very informative to help me understand getting a first car. If you are a new car buyer I highly recommend reaching out to Larry. read more

ZEROOOOO STARSSSSSS Everybody here are UNPROFESSIONAL LIARS!!!! The managers , salesmen and assistants, they're just trying to make a quick buck. Most of their cars are out of warranty so unless you're purchasing that gap protection, extended warranty or an overall brand new car YOURE FUCKED! I recommend going any place but here. I purchased the 90-day warranty and literally the next week after it expired the car stopped working.. I've called for months trying to get the lemon they sold me fixed was able to finally speak with the manager but all he basically said was it wasn't their problem if hyundai couldn't fix it what makes me think they can.. then he made it seem like i was just trying to get free service . He didn't even bother to try and resolve the issue. THEY RUINED MY FIRST CAR EXPERIENCE... DONT MAKE THE SAME MISTAKES! Don't let these privileged fucks fool you, THEY DONT CARE! read more

I love this dealership. It's one of the most friendly and reasonably priced Kia dealer in all of the Carolinas and trust me I searched them all. They are right off of the main road and an easy drive from gastonia. The best part is I never knew I would be able get into a newer car for a cheaper payment. I would come buy again down the road. read more

Great experience with customer service and outstanding ownership.... I wouldn't think of buying a Kia from anywhere else

Great place with a huge selection! The people here are amazing! I really felt like I was talking with a friend rather than a salesperson. Special thanks to Steve for making my experience stress free. read more

I have always hated the entire car buying experience, but I just bought a 2021 Telluride at Union County Kia and the experience could not have been better. I received a quote from them through a car buying service and was immediately contact by Anitra Key who was friendly, professional, knows her stuff and went out of her way to accommodate and satisfy me. The Sales Manager Ed was great and responded to me professionally when I told him that he was going to have to earn my trust, and he did. To a person, everyone I worked with at Union County Kia was fantastic and I look forward to working with them for many years to come. Thank you!! read more