I just bought my Yukon Denali from Casey and she made the experience so pleasant and easy! She was very informative and helped us purchase from out of state. Will definitely recommend to anyone looking at a car at Williams Buick GMC. read more

1-Star Review: Steer Clear of Williams Buick GMC - Paul Hernandez is a Nightmare Absolute disaster servicing my 2025 Hummer EV at Williams Buick GMC in Charlotte, NC. My wife updated the software, tried charging at a Tesla Supercharger, and it failed with trouble codes. OnStar calls went nowhere initially, but they later suggested a hard reset by disconnecting the 12V battery's negative terminal. It didn't fix it, and the nut fell into the engine bay--I improvised with a Home Depot replacement to secure it temporarily. Scheduled service here by mistake (great experience at Liberty Buick GMC before). Told Service Manager Paul Hernandez the full story, including OnStar's records. He barked, "You should never do that!" Then demanded I pay for an hour of diagnostics despite warranty, blaming my reset attempt--ignoring the issue predated it and was documented. Picking up my $110K vehicle, he waived the fee but said, "I kindly ask you never return," then followed me out harassing me after I shut down the conversation. Unprofessional, accusatory, and zero respect for customers. Avoid at all costs--go to Liberty instead. Zero stars. Ultimately, it's your call based on where you're posting, but the original holds up well as is. read more

We had a wonderful experience buying our car at Williams. Jairo was our sales associate and was a pleasure to work with. The process was very smooth and enjoyable and everyone was extremely friendly and helpful. read more

Williams Buick GMC - Our brand new Yukon! - Car Dealers Near Me - Charlotte, North Carolina

Great dealership. No BS salesmanship. Fast friendly service dept. Not a huge fan of stealerships but this place is good. See Cam if you need a new truck. read more

Jerome West was fantastic to work with he helped us get a car for our son and found something that worked with our budget. Thanks Jerome!

Did the KBB cash offer from dealer situation online. Within minutes I had a text from multiple dealerships near by and these guys called and offer me over the phone much more than the KBB offer so we set up an appointment for 30 minutes later. The sales person was waiting by the door when we arrived, quickly looked over my car and gave me the amount offered by phone. The sales manager came over and introduced himself and talked to us about the new Hummer while the paperwork was being done. We were in and out within 30 minutes. Would highly recommend this dealership if you are looking to buy or sale. read more

My daughter called and said, "Daddy, my 'check engine' light is on. Can you look at it?" I looked at it and it's leaking oil. A lot of oil. I checked the oil (empty!), poured two quarts in and drove it to Williams Buick GMC without delay. In the service entrance, it leaked out the rest of the oil onto the floor while they checked me in. The service manager was professional, taking a quick look underneath and said that he did not think it was a major issue. He wrote up a service ticket for an oil change and said that he would let me know the status once that's done. A few hours later, he called and let me know that we're good. The oil change found that the oil filter had come loose and thankfully, we caught it quick enough. No lasting engine damage! If my daughter had kept driving on it, she'd have destroyed the engine. Instead, a $80 oil change and we're good to go. I'm pleased with the service and we'll definitely be bringing her Buick back to here for all of it's regular maintenance. It's really not that much more expensive than the "quickie" oil change spots. It's a comfortable waiting area (free wifi and coffee) and they do good work. [Review 16645 overall - 3186 in North Carolina - 157 of 2022.] read more

Williams Buick GMC - Service bay at Williams Buick GMC, Charlotte - Car Dealers Near Me - Charlotte, North Carolina

Great customer service as soon as we walked through the doors. My husband spoke with someone over the phone to let them know we were interested in purchasing a truck and that we'd be on the way. Sure enough they were waiting and was so helpful from the beginning. Took us straight to what we was looking for and shows us all the great amenities the automobile had to offer. Gene was very knowledgeable about the truck. Once we got to the paperwork he helped us understand everything we was getting ready to sign. Never made us feel uncomfortable while making a big purchase. read more

Williams Buick GMC - 2022 gmc 2500 - Car Dealers Near Me - Charlotte, North Carolina

Jerome the sales agent is AMAZING!!!!! He is so kind, patient, funny, and does an amazing job explaining step by step the car buying process. I'm grateful for him and recommend him to anyone! read more

I am extremely disappointed in the visit I last had at this facility. This whole situation was frustrating and a waste of time. They handle business in a very immoral way. The diagnostic performed on my vehicle was so broad and vague. I received a $3000 repair from them in June of 2023. Which I was told has a lifetime warranty. When I referenced that repair they tried to say it "was not related". They would not fully explain what the issue was with my vehicle. These people conduct BAD BUSINESS. All the good reviews are not from people who seek repair. GO ANYWHERE ELSE FOR REPAIR!! read more

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If I could give negative stars I would. I normally don't go out of my way to write bad reviews, but I truly had an awful experience. I brought in my Buick because it was having transmission issues and would not shift correctly. Will from the service center was dishonest with me from the beginning. He would not give me updates on what was going on with my car or what the really was instead of just being honest with me and tell me what was going on with my car. I felt like he took advantage of the fact that I was a woman who didn't understand cars to lie to me and choose not to be up front with me. They were waiting for two small parts to be shipped, which is understandable but he would not tell me what was going on or follow up on the parts until I would call 3 times in one week just to find out the order for the parts was lost and no one bothered to follow up after my car had been in there 2 months and me calling for updates once a week... not the most elegant review but please don't go here for service. read more

I sell highline cars for a living - and I love it. I have run a highline service department as well. After dealing with a few local dealerships with limited inventory, I did find one willing to get a car from another dealer - but it all depended on how my lease end was handled for my current car. After finding the car I liked online, I called Williams. Not only did they offer the best lease deal, but they were also willing to drive to pick up my car off-lease from Greensboro and deliver my new car from Charlotte. Dealing with Mac in sales, and Hatcher Williams, the 3rd generation, I had an easy, delightful experience. Their follow-up was great and overall you could tell the sense of pride they took in every deal and customer-forward approach. I would love to deal with them again in the future. read more

The BEST experience! We just purchased our second vehicle from Williams GMC and couldn't be happier. Gene S. was great from start to finish. No pressure, answered all my questions and was very informative on the trucks I was looking at. I test drove 3 different trucks until Gene found me the exact one I was looking for. (Had all the options I needed/wanted and was at the price point I needed). We were so happy with everyone involved the we bought pizza for everyone at the dealership on Saturday when we picked up the new Sierra! Thank you Gene and your Team. Chris V. read more

Williams Buick GMC - Car Dealers Near Me - Charlotte, North Carolina

The dealership's response is laughable below as they want me to call to discuss. I've talked to every manager there. They've done nothing and left us stranded in another state for a month. We found out yesterday that Appleplay no longer works in my car- we ask when will you have an update and the answer is typical- no idea. So much for my $80k car RUN far away from this dealership. We bought a new Yukon Denali and have been treated horribly. Our new car broke down out of state and this dealership REFUSED to get us home. It took a month for us to return to N.C. I had a dangerous recall on my vehicle and it took a month and a half to get it fixed because they don't have any loaner cars. When I get to appt I had to wait 40 minutes to sign 1 paper! I get in the car and the gas tank is on Empty. The dealership is cheap. The management rude and indignant. I'll be going back to German car read more

Williams Buick GMC - Car Dealers Near Me - Charlotte, North Carolina

I bought my car from Greg M. today. he was helpful, professional, and thorough. It was my birthday and I was rushing and unorganized and he did not waste my time. He walked me through every single step of the process and made sure I felt prepared before I drove off the lot. Thankful for Greg and Tony - I'm excited for this to be my new car home! :) read more

So I took my truck in for a vibration(like on a rough road) at all speeds. So they said could not duplicate it. And them was told just don't understand DFM on trucks lol so I left and wrote a review they had me come back in again and even had me drive same truck and I did not feel the vibration so they took truck back and said all 4 tires are out of balance ok I accepted that and they rebalanced tires and said should be good well it's not still same issue and turns out because I have 27k in 1.5 years truck value will put me upside down so I am stuck with a pos truck although Dodge is offering more so may go with it but love GMC trucks. Just very disappointed. But sales team and Cam are amazing they always say hi to me and talk when I'm there for oil changes but at this time I have to say I would stay away read more

We bought a 2022 GMC Yukon XL SLT at another dealer 3 hours drive from Charlotte and noticed that there was an issue with the Daytime Running Lights (DRLs). Scheduled an appointment with Williams, where the service advisor (Sam Gardner) told me the DRLs were working as they were supposed to. When I insisted that it wasn't, he pulled a Denali around, just to confirm what I had told him. What a joke :D. He never admitted that he was wrong and proceeded to say that they needed to contact GMC Technical Support in the US as they would not be able to diagnose or troubleshoot the issue. When I asked to speak to the service manager, they were all too busy (Zack Strickland - Service Director and Lauren Strickland - Service Manager), even though I could see them chatting and later Zack browsing on his phone - yes, customers can see though your glass office walls...Sam even said that it was "better for me to go back to the dealer where I purchased the vehicle to fix the problem". I drove to Liberty Buick GMC where they diagnosed the problem, replaced the $10 Light Sensor and the truck is perfect now. Williams' ratings are for the sales team. NOT for the service team. And guess what - I still haven't heard from Sam or anyone at Williams regarding my service issue. No call back is needed. Do yourself a huge favor and go buy and service at Liberty. read more

My husband and I purchased a car from here and as far as car-buying experiences go, it was a great experience. Buying a car always takes longer than you expect it to take , but our experience at Williams Buick GMC was pleasant. We called ahead, and the car we wanted was already pulled up and cleaned ( used car) for us to inspect ourselves. The dealership team gave us ample time to look over the care , to let us both test drive it, and to answer questions about some things we saw. We were give useful advice about what protection products we might consider buying given the mileage on and the type of car we purchased . While waiting for finance, we were comfortable moving between the sales person office and the waiting area which had TVs, coffee, vending , leather seating, restrooms, desk areas and kids area. In the end we were pleased with our purchase and the service we received . We also both received follow up calls from the sales person making sure everything was still going well with the car . read more

I always come here to get my Buick Verano serviced . I like that I can connect to the internet and work while I wait for my car . I enjoy the oil change specials that I seem to catch. Sometimes I am offered more stuff than what I really need but I just say no and get my oil change and be on my way. One time, they even washed my car for me. But that was just once lol. I hope they clean it more often read more

I had the best experience car shopping and going through the car process at William's. My sales person Michael Meriwether took great care of me and walked me thoroughly and patiently through the whole process. The whole team was such a pleasure to work with they made me feel as if it was family they were helping. This was a hard buy, I had car troubles with my previous car and had to make the difficult decision to part ways. With that in mind the care I recieved was very personalized, it made what I thought was going to be not only a difficult decision but a hard process pleasantly simple easy and happy. Thank you Michael Meriwether and team. For the exemplary courteous service and help. If you're buying a vehicle. William's Buick GMC is the place. read more

Williams Buick GMC - Car Dealers Near Me - Charlotte, North Carolina

No good. They offer a pre-approval application without a credit pull and then one week later I find out they did in fact pull my credit and now I have a hard inquiry that will stay on my credit for 2 years. Obviously can't trust a company that lies. read more

Words cant express all the gratitude I have for this dealership and my salesman, Chris Newsome. Chris has been very sweet and patient with me through the whole process. He was there not to sell but to truly help me with what I needed. With this new car, ive gained so much respect for the buick cars. Chris, thanks for all you do. Definitely bringing my family and friends here for their new cars. read more

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My husband and I purchased a Pacifica Minivan here and as far as vehicle buying experiences go, it was GREAT! my sale person was Mike Tortorell. was very sweet and patient with us through the whole process. there not to sell but to truly help us with what we needed. While waiting for finance, we were comfortable moving between the sales person office and the waiting area which had TVs, coffee, vending , leather seating, restrooms. In the end we were pleased with our purchase and the service we received . We also both received follow up calls from the Mike Tortorell, To make sure everything was still going well with the minivan The 6 hours drive was worth it. the kids love the minivan! Thanks to Mike and Williams Buick GMC read more

We had the best experience with Mac as we were trying to decide which vehicle to purchase. My husband and I were torn b/w two SUVs (the Yukon XL and the Yukon Denali) and he took the extensive time to show us the differences between the trucks. Sonia answered all of our questions and helped us to make an informed decision about the application process and the pros/cons of leasing and buying. Malcolm was the cherry on top of our whole experience. He was able to get us great financing, below our initial approved interest rate and with a shorter repayment term. The entire team made themselves accessible, answered all of our questions, were honest and upfront about our options and helped to ensure we received all available discounts. We will absolutely be back for our next purchase and highly recommend this team for your next purchase! read more

I was visiting Charlotte when my trunk latch decided to break on Friday night of Labor Day Weekend. I was misinformed that the service department was open until 8:00 p.m. and by the time I arrived it was shortly before 8:00 and service had closed at 6:00 p.m. I would not have blamed anyone for leaving on a Friday night on a holiday weekend. However, the business manager sent Hatcher, from sales, out to meet me with a roll of tape. He took the time to tape down my trunk and sent me on my way to my hotel - with the rest of the roll of tape. I set an appointment for Saturday morning at 8:00 a.m. and expected to get taken advantage of by the service department. On the way, the tape gave and I was driving down I-77 with a "flapping" trunk cover. Humiliating! When I arrived, at Williams, was given "red-carpet" treatment, including being walked to the Internet lounge and shown where the ice machine and refreshments were located. I was advised that the part was discontinued and could not be purchased, but that Heath would try to repair the latch. He did. I expected to pay hundreds for this "minor" issue, but was out the door, in about an hour, for $110 plus tax. I thanked the service manager and left Mr. Williams a voicemail to let them know how impressed I am with how well they treated an out-of-state customer! SOME dealers take great care of their existing customers. Some don't! Williams took great care of a total stranger! THANK YOU!!! I HIGHLY RECOMMEND Williams service department to EVERYONE! read more

Not sure why these guys only have 3 1/2 stars but they truly deserve about 10 stars. I hate car salesman and the process of getting a new car. These guys were the best. Mac and Hatcher were seriously the sweetest and worked w me through everything as well as front door service! Love these guys we will be buying all our GMCs through them from now on. They feel like family and that's what matters. You must check them out. read more

After researching many dealers in the Charlotte area, I decided on Williams Buick GMC. Little did I know that our shopping experience would be such a terrific one. Our salesman was Chris Newsome. He was top notch from beginning to end of our new car shopping experience. I look forward to taking our other car in for a trade. This is truly an exceptional dealership with exceptional people working there. J. Bryant read more

UPDATE 9/14/2020: YUKON back in the shop for more repairs (unfinished business). no end in sight and they need to keep it longer to figure it out. FIND ANOTHER DEALER who checks out their vehicles before they sell them and then can repair them. not this joint for sure. management failure. customer failure. filed claims with the BBB, NC DOJ and with the manufacturer (who could care less, by the way). purchased a 2021 Yukon ($70K). a day and half later the ECM (engine control module) dropped diadem as did the Yukon. dealer had it a week. couldn't figure it out; parts unavailable. finally after a week, part showed up and i got my new ride. excitement gone. was told this is a known issue with the Yukons, and maybe other 2021's. BE CAREFUL. more issues have come up. dumbfounded the dealership and still un-repaired. promised resolutions, compensation, only to placate me and then be let down. bad accountability for sure. they dont know the new model vehicles as they should and there are issues with them. BUYER BEWARE. find another dealership who knows these vehicles and one that is trained to repair them. i have my vehicle but still have issues and the dealership is MIA. very very dissatisfied with my purchase experience. read more

Writing a negative review because I expected more/better of the dealership. I bought an older Yukon XL that was sold "as is". The disconnect came because I was repeatedly told as we looked at cars that NC is a "full disclosure" state and dealerships aren't able to "get away with stuff" like in SC. That led me to believe any issues would be disclosed before the sale. Bought it and my wife and kids used it to take a road trip to Miami. On the road trip a few problems were noticed. 1) The cruise control did not work 2) the back windshield wiper did not work 3) a door handle did not work properly 4) the drivers side rear view mirror shook at highway speeds and did not fold in Contacted the dealership and they said they would not fix any of the problems because the vehicle was sold "as is". I understand that and don't have a problem with it. My issue is that if NC is a "full disclosure" state shouldn't they tell me, before I buy it, that those things weren't working? I probably would have still bought it but it would be nice to know those were issues ahead of time. Apparently "full disclosure" means if you don't ask, we won't tell. Lying by omission, essentially. BUYER BEWARE when you buy a vehicle at Williams, make sure you try every button, feature, etc. Maybe/hopefully they'll agree to fix the problem if you "discover" it before you sign on the dotted line. read more

Dont go here, bunch of crooks. The entire car search and test drive process our saleaman, Dominic, had zero personallity, gave us no info, and we had to ask all the questions. We sit down and i say "lets negotiate price, mind if i have the floor and see what numbers you csn do, we arent trying to pay the listing price" and Dominic says "in a bit lets go over some hypothetical numbers first". Dominic kept saying "these are hypothetical numbers to try and figure out how much you want to pay a month based on how much you want to put down while we check your credit". Him and his "financial expert" malcolm than proceed to run our credit to 12 seperate banks, effectively screwing our credit up. Without telling us. All before agreeing on a price. They than come back and say we need a cosigner, acting like our credit wasnt good enough. I than ask to negotiate like i tried to earlier, and they get all heated and flustered saying "what do you mean? youre paying the listing price! i can maybe save you a hundred, 200 tops but we dont negotiate" and they wont drop the price at all. If they hadnt screwed our credit to the point of needing a cosginer we couldve paid listing price but the cosigner wouldnt cosign anything over 12,500, it was listed at 13,800, which we wouldve paid if they didnt screw up our credit to the point of needing a cosigner. They screamed at us, accused me of barging into their office while they were talking even though i knocked and they waived me in and i said are you sure and they waived me in again. We eventually just left when the guy who hss to approve Dominics prices stormed over to us and continued to aggressively yell at us. Its funny because i have a short fuze and my girlfriend was shocked that i was getting yelled at completely unprovoked withour yelling myself. Unpeofessional. I went back in and said while i wasnt happy with how that all went down to call me if they wanted to reopwn negotiations around 12k. Dominic didnt look up from whatever paperwork he was working in even once while i tried to convey this informstion, and i knew when i made him shake my hand there was bad energy on the other end of that handshake, something felt wrong.I than went to town and country toyota next door where they were absolutely perfect. Best customer service ive ever received. Went to buy a car right than and there and they informed us of GMCs horrible financial mistakes, they ssid only people new to selling cars send it in to 12 banks and that they wouldve sent it to 1 bank and been successful first try. Yall need to call those banks back and make this right, INHUMAN, WORTHLESS. CROOKS, these are lives you are messing with all just for a quick buck. Treat your customers right Edit: just found out its illegal to run our credit and not show us a report, yall deserve to be in prison. We definitly never signed a form giving you permission to run our credit, you just told us you were and we didnt know any better. Than sent it to 12 banks instead of 1 or 2, destroying our credit and requiring a cosigner than acting like our credit wasnt good enough even though we have 4 years of perfectly on time car payments under our belt. Stop praying on people, youre ruining lives. Ill be in contact with my lawyer if town and country cant fix yalls mess tomorrow morning, lucky for you they are confident that they will be able to anyways, without a cosigner. Update: purchased a 2014 jeep cherokee with less miles than the terrain we had looked at here but the same year. Had many more safety features as well that the salesman over at GMC insisted didnt start being out into cars until a couple years after 2014. Best part? Newer, less miles, way below KBB. I still cant believe this GMC lets people like Malcolm send credit checks to 12 DIFFERENT BANKS. We ended up paying 15k, since we didnt need a cosigner after all, that couldve been your money if you knew how to do the finances properly. How could they possibly condone shotgunning peoples credit and potentially ruining lives. THEY ARE CRIMINALS read more

I purchased my 2020 Encore at a great deal (Owner Loaner), with under 5k in mileage. I needed something dependable and under warranty, the sales rep was wonderful and so was the financing (I did layout 7500). Everything was okie dokie except when it came down to having the car detailed. Initially went I went to pick it up it was raining so it wasn't done. When I came back to Charlotte (after having to care for my mother), I scheduled the detailing. Detailing a car cannot be properly done in an hour. NO way, shape, form or fashion. Basically my car was given a brief wipe down, of which I am not pleased. I called about this last week, especially after noticing all of the dust accumulated under the drivers seat from behind. Not to mention another issue I have, but I'll wait and see what this posting will garner. read more

RJ Berry my salesman worked well with me and I feel he is a top of the line salesman. Extremely knowledgeable and very polite. Keith Hite the finance manager was versed in explaining all the options and we liked both if these men a lot Will definitely consider Williams Buick and RJ for any purchases in the future. Pat. read more

Very disappointed in the dealership,said the prices were firm on website, then next day dropped the price same Day, What happened to What CAN I Do To Earn Your Business !!!!!!!!L read more

Sadly, we purchased a vehicle from here and it has been down hill since. I've placed too many calls just to end up at a DEAD END! The issue gets passed around and around resulting in further miscommunication within the dealership. The salesperson "Don" deserves 5 stars but sadly this experience puts a stop to our second purchase. Taking business elsewhere! read more

Came to Williams Buick gmc for a recall ( software update) on my truck and while we're waiting my son wanted to change the channel to the tv and there are no remotes out so I ask a group of sales people about changing the TV and the three of them looked at me like I was inconveniencing them and gave me a rude answer of we don't know that's not our job I was shocked by this and walked back the the service area and asked them since the gentleman there so far was the only person nice to me and he went and looked for it and helped us change the channel needless to say I will never come back here for anything else read more

Gene Simmons was fantastic! I would highly recommend him if you are in the market for a new truck. The entire team at Williams makes you feel like a family. read more

Don't even waste your time here, bunch of thieves. I took my vehicle here for routine service. They wanted to charge me $130 for the same service I get at my normal dealer for $90, that's almost 50 percent more, and refused to discount it all to compete even though they constantly send flyers to me in the mail. I refused the service but figured since I was there that I would pick up some wiper blades. They wanted $62 for the same wipers I get for $31, 100 percent more! read more

Did not purchase vehicle. Positive: 1. Selection is great. 2. Jerry the salesman was absolutely wonderful. Very accommodating. Absolutely perfect and knowledgeable. 3. Easy in and out on South Boulevard. Only Negative: wife's Cadillac was appraised at a Charlotte Chevrolet dealership about a month ago for $19k. Gentleman appraised at $13k today. No read more

We are so happy with our new GMC Traverse. Hatcher and Dom were great to work with, and managed to keep us within our budget. Thanks for your help! read more

Very poor service so poor been in contact with news outlet. ,General Motors head quarters , and General Motors powertrian specialist in warren Michigan , I bought a use 2018 Chevy 1500 app a month before the virus hit , it had app 4000 miles on it. , I ask if it was inspected anything wrong with it sakes person said yes it was inspected nothing wrong. , bought it had no second key. No keys to lock bed cover when I pick it up sales men had no clue , brung it back for second key. Key was program wrong so I got stuck had bring it back , got tire of run around for bed cover keys so I paid lock Smith to make them , I had truck few months. I fly out a lot don't use it a lot ,I was at job site notice a large cable u det truck in center hanging of down I look under it it was a live cable still hook to battery if this cable hit frame. Would of. Fry computer system or caught truck on fire , this proves they did not inspect this truck what so ever , then I had a shifting rpm problem with truck well truck been there two months , I'm talking to a lawyer to see what we can do ! Top it off I told lady I bring truck in I'll need another rental truck since this was a work truck she said no problem everything be ready when u drop truck off well. Guess what they had no clue about a rental truck I did get a truck that wasn't clean what so ever , you think it be clean due to virus nope they didn't care I put gloves on to nearest car wash paid to clean it , I wouldn't buy a bicycle. From this place ! read more