Had a very odd issue with my car where I was unable to remove my key from the ignition and could not shift gears. It was just stuck in neutral. From the process of getting my car towed to the shop and picking it up once the work was done was pleasant. I appreciate the staff's friendliness and their transparency of the diagnostic, what it could cost, and etc! Answered all my questions and put me at ease. I'll definitely be back whenever any car issues arise but I hope not anytime soon! read more

Best mechanic shop I've ever been to! I had a unique project car I needed help on and they delivered beyond expectations. From the communication, to cost and overall quality of work, I was thrilled with the service and help I received. read more

be prepared to pay if you go with them. took a 40,000 mile car in because the cover was touching the rotor and they tried to quote me for $1,600 saying i needed to change my brakes and all of these other things. (went in with my dad and he was not having it.) definitely scammers. brought it to another shop, said that all of that was unnecessary and they just needed to fix the cover. wouldn't recommend. read more

First time going there and I have to say I'm very satisfied! They have great customer service and don't charge at a high price point! They'll make sure your car is good to go! Definitely recommend checking them out! read more

LONG AS YOU AGREE TO THEY'RE TERMS YOU WILL NOT HAVE ANY ISSUE! 1ST TIME YOU CHALLENGE THEM THAT'S WHEN YOU WILL SEE THE SWITCH!!! I was having problems with my 2015 Chevrolet Impala shifting gear to gear so I looked up a shop in my area where I would not have to drive long distance. This what lead me to RX AUTO. After doing a diagnostic I was later told I was having transmission problems and what my options were. @ that time I took my vehicle home so I could figure out my next move for I could not afford an transmission new or used. Luckily I found out my vehicle was still under warranty and my transmission was covered. @ that time I contacted RX Auto and let them know I had coverage and would drop my car off to be repaired which the girl there that handles the warranty claims stated the vehicle had to be on the premises in order for the warranty company to speak to them. I dropped off my vehicle the next day. The inspector from the warranty company came out within 48hrs to look at my vehicle. The inspector concluded it was the transmission and would approve the claim but they would supply the transmission. Auto RX just needed approval from me to do the work. Me being a woman I always get two quotes to be sure I'm getting the best rate. I also spoke with the warranty company to be sure of what they were covering and what they were not covering because out of pocket RX Auto was charging me $1100.00 as well as they threatened to charge "storage fee." After doing my due Dilligence I was able to get my cost down to $680.00 @ which time I approved them to work on my car. After about 4 to 5 days the transmission arrived. I called every two days or so to check on my Impala to make sure things were getting done for the warranty company would only pay for a certain amount of days to be in a rental. Once they got my transmission put in they ran into a problem with the pan leaking when they tried pouring in the fluids, at which time the girl from RX AUTO notified me that she would contact the warranty company to cover the extra cost since they provided the transmission. I offered to also contact them to speed up this process. Once I called back the manager RUDELY informed me that my car was taking up to much time and space and needed it off his lift he would go ahead and put the pan on! He did not have time for this. He did not get authorization from myself or the warranty company to do this work before making this decision. I called back the next day to see if my car was complete I was told they were waiting on payment as well as the warranty company refused to pay for the extra work. I then informed the manager that I also would not be paying a penny over what they had already quoted. He made the executive decision to do the work before speaking to anyone so he would have to eat that charge. He then began to argue with me stating he knew the law. WHAT HE DID NOT KNOW WAS SO DO I !!! I ALSO KNOW THAT THE CUSTOMER IS ALWAY'S RIGHT !! & NOT AT ANY POINT SHOULD YOU BE RUDE OR ARGUE BACK AND FORTH WITH A PAYING CUSTOMER ESPECIALLY WHEN YOUR COMPLETELY @ FAULT! ONCE I TOLD HIM HE HAD BEEN RUDE TO ME HE THEN BEGAN TO TELL ME I CALLED THERE EVERYDAY AS THOUGH I WAS A NUISANCE. I EXPLAINED I HAD A VECHICLE THERE AND HAD EVERY RIGHT TO CALL AND CHECK THE STAUS OF MY VECHICLE ANY TIME I SAW FIT!! HE ALSO TOLD ME THEY WOULD NOT SERVICE ME AGAIN WHICH WAS LAUGHABLE!! MY CUSTOMER SERVICE EXPERIENCE @ THIS PLACE WAS HORRIBLE!! I WILL NEVER USE THEM AGIN!!! read more

I brought my car in for diagnostic testing and I was told I needed a water pump and housing. Decided to move forward with the repair work. I chose this company because they did an amazing job on my BMW years prior. Not knowing they completely switched staff and management. They do have great communication but here are issues. When I received the call my car was ready. I pick my car up and it sounds like a lawnmower. I asked why my car sounded like that and he said it was my timing chain. I said what!! my car didn't sound like this when I dropped it off, it was only trying to run hot. He then said well I dont know what your car sounded like when you brought it in.. I said if my car sounded like this why wouldn't I have it fixed. that's just dumb. I reach out to them after mentioning it again via text several times just to have a trail of communication. I mentioned that my car sounds terrible They never said to bring it back to look at it or anything. This went on for a few weeks and it only got louder.. So now coming to the conclusion that I'd have to have someone else look at my car because they were'n't going to take responsibility. I took my car to a different shop to find out what this loud noise was coming from the engine and it was indeed my timing chain. When they put my car back together, they broke 2 of the chain guards, one at the top and another towards the bottom. Not only that. 2 bolts are broken off inside my engine where the pulley is at the bottom by the guard. This happened putting my car back together. They over tighten the bolts and left it!!! Didn't even call and say anything about it. They just put my car back together knowing what they did.. It's now going to cost me an additional $2k to repair my car and get it running again. Women beware. I was completely taken advantage of and they refuse to even look at my car because they know the f*d up putting my car back together. Bogus company. I'm now waiting for Action 9 from channel 9 news to contact me back so I can have some professional help to at least put this in the media. Im out of options and only wanted my car repaired! THEY repaired one problem and created another problem..BEWARE read more

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These people who work here is very unprofessional. The lady at the front desk doesn't answer questions directly about mechanic issues. She think she knows what she talking about but she act like a know it all. The manager is rude, he doesn't communicate affectively and answer question honestly. read more

This is the ABSOLUT worse establishment I've ever been to in my entire life they ruined my car stole the trunk button off of my Lexus left tools under my hood and argued me that they did not do it.. if a negative rating was a possibility I would give them -10 stars they stole 1 wheel lug off my tires I literally went to replace 1 air shock on the passenger side of my car. save yourself the disappointment read more

Brought in Vehicle to fix Overheating Issue By Replacing Valves Over $800 and Still Overheating . Didnt solve issue .

They were able to get us in quickly and they were very time efficient. Their prices were very reasonable and fair and they even offer student discounts which helps a lot. They did great work on my car and they were all very nice especially Fernando who was manning the front desk. I very much recommend them! read more

They will fix things around the actual issue and keep you coming back to pin point root problem creating a dealer price!

Osman, was very knowledgeable. He took care of my vehicle and showed me physically what was wrong, felt like I was taking a course at ITT technical institute. He reassured me and made me feel confident with my decisions on my own vehicle. Great service! I will return read more

I was traveling through NC on my way to GA and my car broke down. I was having a horrible time with insurance and tow companies unrelated to Tryon and through it all Tryon Auto was very communicative, flexible, and helpful every step of the way. So grateful for their work and availability. read more

They were knowledgable and patient and made you feel assured they would fix your issue. They fixed my car problem, I should add haha

Being as though I'm fairly new to Charlotte (well moved here during the pandemic)) it's hard finding a trustworthy mechanic that's not gonna try and over charge. Not only are they trustworthy but tryon auto has a very friendly and professional staff. Kevin did a great drop with handling my situation. I would recommend this place to anyone looking for a reliable and fast mechanic. Definitely will be back for any repairs needed in the future! read more

Went to get my car fixed and I was impressed by the affordable cost but it ended up costing me much more in the end. When I picked up my car my windshield was cracked and when I told them about it they offered to fix but I was given the run around trying to get it accomplished. I had to lose hours at work just to get it fixed and then after getting it fixed I was accused of lying about it being broken. I was told that the mechanic that was working on it said it was cracked before he had worked on it but he no longer worked there so there was no proving what he said. I didn't like being accused of lying especially after having to make so many adjustments to my work schedule and day to cooperate with them. I would have been happy to give them a wonderful rating if it weren't for the arrogant customer service and accusations. They will not be receiving my business anymore and I definitely would not recommend them. read more

AutoRx Center - Not a small crack either. I would have noticed a crack that big in my window before dropping it off. - Auto Repair Near Me - Charlotte, North Carolina

Thieves stole the catalytic converter and oxygen monitor from my Prius a couple of weeks ago. I took it to Tryon, and they did a wonderful job on it; were kind and did not even charge me the diagnostic fee since I knew what was wrong with it. I really appreciated the service. And the kindness. read more

Great service and great prices. I got my CV axel replaced, cheapest place i found and they did it quickly. Staff was friendly and knowledgeable. read more

Tryon Auto has been our family's go to mechanic for several years now when I had my BMW and now that we all have different cars from a range Rover to a jeep. Honest, reliable, timely and educated on what could be wrong up front. I have always felt like Osman (and Shane) have given our family the best they could when coming to see them. Highly recommend giving them a try for all your car needs. read more

Had a great experience here! They explained everything that they were going to do before doing it so that there were no surprises. Overall very pleased! Would definitely recommend! Great value for the price. read more

I ended up needing to have my car towed somewhere on a Friday night/early Saturday morning due to my alternator going bad. Typically I go to the AAA since Im relatively new to the Charlotte area but I was willing to try somewhere new that would hopefully get my car done in a quicker amount of time and for a lower cost. The customer service here was great & I was able to get my car fixed within the same day which has been unprecedented for me! I am super pleased with how everything went and will surely be able count on coming back if I have any problems in the future. read more

I'm always skeptical going to a new place as I have been ripped off more than once, but this shop was like a breath of fresh air. Throughout the whole process they were totally honest with me about what was going on with my car, they never tried to overcharge me or sell me on things I didn't need. I don't know a thing about cars and usually that translates into shops taking advantage of me and wasting my money, but Tryon auto care has integrity. It's such a relief to finally have a shop that I know will be honest with me and upfront about pricing, and that isn't just trying to tell me something. If you are on the fence about using their services, please give them a try. This is by far the best experience I've had at an auto shop with great, honest staff. If I need anything in the future, this is where I will go. read more

Awesome job! Probably the most honest mechanic I've been to. I really trust in their mechanics. They offer great prices and they're efficient. They are very nice. You must go there! read more

Being new in Charlotte and having had previous a/c problems on my car, I was looking for a mechanic that was honest, trustworthy and stood behind his work. This shop is it, the compressor was priced competitively and ready as quoted and has a one year warranty. This shop will have my repeat business, this is a good location to UNCC. Thank you very much and I am sincerely relieved to have a/c again. read more