Do not ever give this place your business. Scratched a chrome rim and refused to provide any…read moresolution other than a discount on rim polish at their "homies" autozone. Said that they have no tools to repair a rim they scratched and no insurance or policy stating that they cover damages done to other peoples property! They even had the audacity to suggest that I had done it on the way home! Store is ran by uneducated delinquents who assume that you are just as slow. Had to reach out to corporate for a proper solution. Never again.

I took my car in thinking I had brake issues. They told me I needed brake fluid. The first time…read morethey fixed it I had no brakes at all. The second time they added the fluid again and drove my car around the block to bleed out the bubbles? Whoever the driver was, was short and pulled my seat up and broke the seat adjuster button and they refuse to fix or pay for it. He was nice enough to leave the broken button in my cup holder. It cost me $700 to have it repaired. Not only that but they charged me $1,200 for fluids for my 92,000 mile checkup when I didn't have 92,000 miles on the car. $1,200 for fluids? I want my $700. Poor customer service even from the regional manager. Rude and didn't call me back when he said he would.

Every time I come there is always a different crew of people working. I don't know if that's good…read moreor bad. I made my appointment a week ago. I knew the brand of tire I wanted so I told them to make sure it was in stock and ready to be put on my car. I scheduled the appointment so I wouldn't have to wait long and so they would be prepared, but I've been here three hours and I'm still waiting. My car is up in the air in the bay. There was only 1 person sitting in the waiting area with me when I got here so I don't know why they scheduled me for this time if they were not ready to service me.I only came here for a set of new tires. People that dropped their cars off before me have come and gone. I'm going to start looking at Mavis or some other chains that will offer faster service, good customer service, reasonable pricing and someone that values customer's time. My time is important to me and this happens every time I come which is not often. I am not happy this afternoon. I got off early to get this done and over 3 hours is a long time to wait on a set of tires!

Took my truck there that needed a new AC hose. I told them what the issue is and what part to…read moreorder. The truck sat there for 2 days and nothing was done to it. They finally ordered the part and told me the truck would be ready Friday. Haven't not heard from them I drove there around 330 to check on my truck. My truck had been backed out of the garage bay so I figured it was done. When I asked they said no they haven't fixed it yet. This was 3.5 days now for a job that takes an hour.

To get honest and timely assistance is greatly appreciated at anytime but even more important now…read more Brandon was awesome. He quickly recognized the issue and got us taken care of quickly. I can't say enough about how comfortable he made us feel about leaving our vehicle in his care.

From the owner: Specializing in repairs for high end vehicles and old school models with over 15 years of…read moreexperience. We can handle transmission repair, engine repair and custom body work. Give us a call today for more details!

Do not patronize this so-called business or it's new name and location PREMIER IMPORTS OF…read moreCHARLOTTE. I have a judgement that's over a year old which still hasn't been paid and the owner Rick Carcamo is a total scam artist. If you decide to take your vehicle to either of these fake businesses, YOU WILL BE SCAMMED GUARANTEED!

Confused.... this is the second time I've attempted to patronize this business. The first time I…read morefelt blown off and today all of the doors are locked despite their website indicating that they are open until 1pm on Saturdays.

Recently purchased a 911 from Porsche Northlake. Had a great experience. Car was fairly…read morerepresented, process was transparent. The General Manager Mr. Romano treated me like a VIP all the way thru. I just had the IMS preventative maintenance done by the service department. Mr. Pellett, the service manager was knowledgeable and professional. Will look to do business with this dealership again.

On July 4th, my husband and I decided to check out the new Northlake Porsche. While we were there,…read morewe looked at what was advertised as a 2023 Panamera 4 Platinum Edition in Copper Ruby. Steve also gave us a tour of the new facility while we were there. We asked about the Panamera 4 that they had on the lot. He brought the car around so that we could look at it. Although we had no intention of purchasing a vehicle that day, we were interested in learning more about the Panamera model. We currently owned a 2023 Taycan in Cherry Red Metallic. After a discussion and a test drive, we found the Panamera 4 to be a strong contender and decided to consider a potential trade-in, given recent trends in the EV market and concerns about future depreciation. The sales manager presented an initial trade-in offer of $50,000 for our Taycan, which had 10,631 miles, no interior or exterior damage, two new rear tires, and the Premium Package (valued at approximately $7,500). The offer was later increased to $52,000. While we expected some depreciation, the proposed value was lower than anticipated. We were informed that, due to their costs and market conditions, the vehicle would likely be listed between $62,000 and $65,000 for resale after their CPO cost. The sales manager met with us to see if a deal could be finalized, but we opted to return home to consider the offer further. After additional discussion, we informed Steve via text that we were prepared to move forward with the trade. We scheduled an appointment for Monday, July 7th. Before signing, my husband mentioned that reviewing the window sticker, did not identify the vehicle as a Panamera 4 (all-wheel drive) so we questioned the listing. Steve verified this detail and confirmed that the window sticker was accurate, that it was not an all-wheel drive as they advertised. When we inquired about a price adjustment due to this discrepancy, we were told the price would remain unchanged. We asked whether all-weather mats (valued at approximately $200) could be included with the purchase; instead, we were offered a $100 gift card toward the mats. We had purchased our last three cars with Hendrick Porsche and the all-weather mats were included without issue, along with other gifts. Our experience with Northlake Porsche did not meet our expectations. The vehicle we purchased was missing some of the options we believed were included, and the front bumper and hood had poorly executed paint touch-ups, which we plan to have professionally repainted. Additionally, we were initially informed that our trade-in vehicle, the Taycan, would be resold for $62,000-$65,000. However, it is currently advertised on their website for $75,896, which is significantly higher than what we were told. We felt that the offer we received for our car was below its expected market value. We have decided not to pursue future purchases with Northlake Porsche. Moving forward, we plan to service our vehicle with Hendrick Porsche, where we have consistently experienced a higher level of customer service and honesty. We now questioning the integrity of Northlake Porsche.

Customer Service is top notch. Technicians are very cool and do a great job. Quick service. The…read moremanager here is amazing! I love coming here!

They did their job. It was a great experience . Jiffy has good customer service and they listen…read moreto the customer.

Awesome car for the money. Can't get this tech and warranty with any other manufacturer.read more

It pains me greatly to do this but I have to. I owe it to the community. I purchased a 22 MYLR on…read moreJuly 13th from Tesla. They brag about their 115 point checklist and all that. However, I don't think they do it on every car. My car had a fog light out, a broken windshield wiper arm, a loose something in the back, the battery will only charge via AC at home on a 32 A not 48A which is what I have, the dash cams aren't focused and can't read a license plate 20 feet away, the Hepa and cabin air filters had never been replaced in at least three years. There was mold growing in the cabin air filter. All those are on the checklist but were ignored. I love the car in concept and I think I got a clunker. Plus two other things that really set them apart. 1.) the car had been in an accident, small rear-end collision and was not disclosed and 2.) it was a rental and that wasn't disclosed. I would not have purchased the car knowing either of those two things. The lift gate was a little crooked when I picked it up. I mentioned it to the guy at the pickup location and they said, "no big deal" fill out a service request in the app and they will fix it. They actually made it worse. I was livid and so they sent it to Tesla collision since they do that better than the service department. I asked again had it been in a wreck and they assured me it had not been in one. It took a month to get to the collision center and they told me it had been in an accident. I lost my shit a little. They took it apart and sure as shit, it had been hit from behind. She pointed to the latch hook had all the paint rubbed off and there was rust on the side where the gate slid next to the body. I asked about the hook and she said it had been like that for a while since all the paint had been worn off. (at this point I had had the car six weeks and 4 of those days it was in the shop.) I contacted Tesla resolution department like the paperwork said on September 4th, the day after the collision department told me. As of this review I have not heard from them. I have tweeted, emailed and called Tesla support, I have talked to the service manager, he called because I was railing on them in the app. He called to "get information" then tried to sell me a new car since they wouldn't have the problems I have. I said what do I do with my car and he said we can trade it in. Mentioned the accident and would cost on the trade in value... He did tell me the manager for used cars would call me. As of this writing I have not heard from anyone at Tesla regarding this. Also, I have the windshield protection plan and I got a chip. I submitted for repair and they sent me a bill for $1,300 and change. I reminded them I have the plan and they apologized and blamed it on AI. The following week they sent me another estimate and this time it was almost $1,600 for the same work. So by now I don't trust these people for anything. I mentioned the battery charging issue, and I am still under ALL the warranties on the car. They want to charge me $305 to diagnose the problem. I asked what the charge was for since this is a warranty repair on the battery. Here is their response: "We require your approval to proceed with the initial diagnostic process. Once the inspection is complete we will be able to confirm if the repair is covered under the terms of your warranty, at which point the estimate will be adjusted accordingly. The suggested repair is warrantable so that could switch over but we do not know at this time." This came AFTER I told them to see if the rear impact damaged the battery. They keep avoiding me and not calling me back. The only reason I still want a Tesla, the car is a cheat code. The company is just another car company, take advantage of you and nickel and dime you to death. This is the first time in 20 years buying from a dealership and they are just like ford, chevy or any other mouth-breathing car company. They see you as an income source, not a client. So buyer beware and be diligent when you pick up your car.

I have a tire plan/warranty for my tires when I purchased them. So I've been noticing one of my…read moretires loosing air very slowly. I know my tire is not one in stock all of the time. So I made an appointment and ordered my tire. I was in and out in less than an hour and I only had to pay a small labor fee for my new tire. Way cheaper than the cost of a tire on its own!

I used Discount Tire a lot when I lived in Seattle and was always happy with the selection and…read moreservice and when I moved to the East coast I was kinda sad they weren't around . Then when I moved to Charlotte they have one right by my house !! They always have the grippy specialty tires I'm looking for and the tire warranty speaks for itself. Driving a Tesla has made realize u just need that protection. The service is always good and they beat most tire shops prices around .